using suma to track reference transactions
TRANSCRIPT
Using Suma to track desk transactions
Joyce ChapmanDuke University LibrariesAssessment Coordinator
March 24 2015
Service desk transaction tracking
Analysis for data-driven management
0%
4%
8%
12%
16%
20%
1am
2am
3am
4am
5am
6am
7am
8am
9am
10a
m
11a
m
12p
m
1pm
2pm
3pm
4pm
5pm
6pm
7pm
8pm
9pm
10p
m
11p
m
12a
m
% Research transactions by hour of the day
50%
24%
19% 18%
13%
8% 7%
12%
Research transactions by day of the week (semester data only)
Problems with the data
• Estimated that up to 50% of
transactions were not being recorded!
• Tool takes too long, too clunky• During busy periods in particular,
staff are often unable to record
LibAnalytics
Alternative software?
Suma
Suma
Suma
Suma versus LibAnalytics
• Suma has no login (saves time, but doesn’t auto-track who recorded the data)
• Suma can only take binary data based on tags, does not accept text input (cannot record what the question/answer was)
Findings of pilot
• Pilot: November 2014 compared to data from November 2013
Findings:• 93% more transactions recorded• 56% more research transactions
recorded
Suma
Obstacle to using Suma
• It is not an “out of the box” product • It requires IT support to install and
set up (but not after initial setup)• You will need several hours of a
system administrator’s time
Joyce [email protected]
Suma infohttp://www.lib.ncsu.edu/reports/suma
Suma download (gitHub)https://github.com/cazzerson/Suma
Suma user Google Grouphttps://groups.google.com/forum/#!forum/suma-
mobile-library-assessment-toolkit