using social media for your health club - bryan o'rourke ihrsa 2015

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Page 1: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015
Page 2: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

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QUESTIONS

@bryankorourke

Page 3: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

WHY WHEN WHAT HOW

Page 4: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

USING SOCIAL MEDIA TO ITS GREATEST POTENTIAL

Page 5: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

CAN’T MAKE A SILK PURSE OUT OF A SOW’S EAR

Page 6: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

NO SILVER BULLET EITHER

Page 7: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

7@bryankorourke

NEW PARADIGM OF MARKETING

Page 8: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

The process by which a firm profitably translates customer needs into revenue. 

Mark Burgess

Marketing

14 States Of Marketing heidicohen.com/hot-marketing-tips/

Page 9: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

“IF WE REALLY WANT TO REINVENT ITS GOING TO TAKE SOME

PERSONAL RISK.”

Page 10: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

http://heidicohen.com/marketing-definition/

72MARKETING

definitions

Page 11: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

11@bryankorourke

MARKETING IS CUSTOMER EXPERIENCE - DENISE LEE YOHN

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#IHRSAINSTITUTE

Digital Transformation

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INTEGRATION OF SM ENHANCES JOURNEY

Driving Membership Sales & Retention By Embracing Mobile Technology & Trends | www.bryankorourke.com

A New EcoSystem

Page 17: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

Driving Membership Sales & Retention By Embracing Mobile Technology & Trends | www.bryankorourke.com 17

Interconnected Themes From The Future Of

Health Clubs

INTEGRATION OF SM ENHANCES MEMBER JOURNEY Omni Channel Technology Platforms

In getting you dinner info now.7:30 at http://www.osteriamozza.com/LA/home.cfm

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BUILT IN SOCIAL

120M Users

In getting you dinner info now.7:30 at http://www.osteriamozza.com/LA/home.cfm

Page 19: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

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BUILT IN SOCIAL

Page 20: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

NEED TO MARKET AND EXECUTE IN THE WORLD WE LIVE IN

Page 21: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

DIGITAL PLATFORMS ARE NOT JUST ANOTHER DISTRIBUTION CHANNEL

FOR ONE WAY COMMUNICATIONS

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Online Opinion Now Eclipses Offline

Relationships

http://fleishmanhillard.com/2012/01/news-and-opinions/2012-digital-influence-index-shows-internet-as-leading-influence-in-consumer-purchasing-choices/

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23

bryankorourke.com

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IF YOU DON’T CARE ENOUGH YOUR BRAND WILL DIE.

Page 25: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

80% OF YOUR FUTURE REVENUES WILL COME FROM 20% OF YOUR

EXISTING MEMBERS

Page 26: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

IMPROVING YOUR RETENTION JUST 5% CAN IMPACT YOUR PROFIT

BY 80% OR MORE

Page 27: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

27@bryankorourke

WE ARE IN THE HUMAN CONNECTION BUSINESS

Page 28: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

“A PROCESS OF THE WORK SO MANY PEOPLE ARE IMPATIENT AND UNWILLING

TO DO”

Page 29: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

29bryankorourke.com

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Page 32: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

MAKE A PLANMANY FAIL TO INTEGRATE DIGITAL AND SOCIAL

INTO THEIR OPERATIONS AND MARKETING

#BASICS

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INVOLVE TEAM, MEMBERS & COMMUNITYSOCIAL MEDIA POLICY: http://www.bryankorourke.com/journal/2011/6/26/do-you-

have-a-social-media-policy-for-your-organization.html

#BASICS

Page 34: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

DEFINE OBJECTIVES & COMMUNICATION STRATEGIES

Page 35: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

35See The GGFA Best Practices Video http://youtu.be/V2OiSUFPPN8

DEFINE OBJECTIVES & COMMUNICATION STRATEGIES

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Suceess

DEFINE OBJECTIVES & COMMUNICATION STRATEGIES

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FOLLOW - RESOURCES @savysexysocial

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FOLLOW - RESOURCES @garyvee

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FOLLOW - RESOURCES @bryankorourke

http://www.slideshare.net/Bryankorourke

8 2

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SELECT AND PROPERLY SETUP PLATFORMS

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DIFFERENT PLATFORMS DIFFERENT METHODS

Page 42: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

It’s Native

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45 Tips And Tricks For Facebook http://www.wordstream.com/blog/ws/2014/01/30/facebook-advertising-tips#.

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56 Ways To Market On Pinterest http://www.copyblogger.com/pinterest-marketing/

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52 Tips For Marketing On Instagram http://blog.wishpond.com/post/59612395517/52-tips-how-to-market-on-instagram

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Page 47: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

CREATE & CURATE CONTENT

16 FREE TOOLS http://blog.hubspot.com/marketing/free-content-

marketing-tools-list

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TOOLS CANVA

Page 49: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

It Doesn’t InterruptCREATE & CURATE CONTENT

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It Doesn’t Make Demands (Often)

CREATE & CURATE CONTENT

Page 51: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

It Leverages Pop CultureCREATE & CURATE CONTENT

Page 52: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

It’s MicroCREATE & CURATE CONTENT

Page 53: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

SHARE & ENGAGE

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54@bryankorourke

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55@bryankorourke

Integration

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USE TOOLS THAT MAKE IT EASIER

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TOOLS THAT MAKE IT EASIER

How

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TOOLS THAT MAKE IT EASIER

How

Page 60: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

SHIFT RESOURCES AND STRATEGIES

Page 61: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

EVALUATE PAID @savysexysocial

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62@bryankorourke

Campaign Examples

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63@bryankorourke

Consistent Message

Page 64: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

64@bryankorourke Consistent Message

Page 65: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

65@bryankorourke

Consistent Message

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66@bryankorourke

Contest : Consistent Message

Page 67: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

67@bryankorourke

Contest - Consistent Message

Page 68: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

68@bryankorourke Not Optimized Message

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69@bryankorourke

Aug 2014 376K Views - 740 Followers

Not Optimized Message

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70@bryankorourke

March 2014 550K Views - 1,037 Followers

Not Optimized Message

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Claim Update & Monitor Your Accounts

@bryankorourke Not Optimized Message

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http://blumenthals.com/blog/

@bryankorourke

Social Local Search This Is Important

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73@bryankorourke

Campaign Content Examples

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74@bryankorourke

Consistent Message

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75@bryankorourke

Excellent Engagement

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76@bryankorourke

Campaign Content Examples

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77@bryankorourke

All Platforms Covered

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By Embracing New Approaches You Can Have A Bigger Difference.

I Promise...

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QUESTIONS

@bryankorourke

Page 80: Using Social Media For Your Health Club - Bryan O'Rourke IHRSA 2015

@bryankorourke | bryankorourke.com [email protected]

all presentation content is or will be available slideshare.net/bryankorourke