Using Self-Management Tools to empower

residents in Hertfordshire and grow

local Initiatives

Richard Manby1

Agenda

– What is Self-management?

– Demonstration

– Local activity in Hertfordshire

– Next Steps

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Booking a vacation

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1980s1980s

Booking a vacation

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1990s1990s

Booking a vacation

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2000s2000s

Impact of Self-management• Administration and overheads reduced

– Enabling customers to do the work

• Greater choice + control– Overview of available services

• Value of data– Trends in demand/supply– Yield rations/overbooking

• User simplicity

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Challenges of Self-management

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• More expensive systems• Building• Hosting

• Needs scale• Getting initial liquidity

can be challenging

Self-management’s inexorable march

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• 64% of Brits have used a self-management website

(ONS – 2011)

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Self-management in the public sector

The current standard in volunteering

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Social care:

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“I want support to go shopping at lunchtime….”

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“I want support to go shopping at lunchtime….

…in Stockport.”

Social care:

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“I want support to go shopping at lunchtime….

…in Barnet.”

Social care:

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“I want support to go shopping at lunchtime….

…in Harrow.”

Social care:

Uses of our platforms

Volunteering & Time-banking Social Care

Service Users needing support Carer Breaks Respite Beds Interactive Community Directories

Slivers-of-Time Working Additional Hours System

How it works

• Alan Ashford is the father of Gary a disabled teenager. In the next few minutes he wants to:

– Book a paid care support worker to look after his son later today.

– See if a volunteer will take Gary swimming tomorrow morning.

– Book a respite bed for next week.

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Local activity in Herts:

Herts CC has embraced self-management. In conjunction with Crossroads they set up Book

Your Own Breaks so Carers could book breaks on their own terms: www.bookyourownbreaks.com

This service has expanded to: Enable carers who want to book volunteer sitters

through Breakaway Launch a respite bed marketplace in conjunction

with HCPA Underpin timebanking pilots in North Herts and

Watford and Hertsmere

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Local uses in Volunteering:

The Volunteer Centres To underpin a new initiative called Skillsshare where small

businesses can book local volunteers to help them.

West Hertfordshire Hospitals Transport Companionship Other services like covering reception

The Fire Service Fire Safety awareness Home Safety Checks Security Checks

NESTA Project

• Establish which other services might like to use Slivers in Hertfordshire

• Catalyst for activity

• Demonstrate increased activity

• Technology changes

• Joined up approach

Reporting Activity in Hertfordshire since launch:

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Reporting Activity in Hertfordshire since launch:

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Feedback from Carers

“The system is quick and easy to use.”Mrs A

Mrs G’s family said

“being able to book it at our convenience would make life easier for us.”

“This booking puts meback in control of mylife and is a hugesupport” said Mr T

“The care support worker was wonderful.”Mrs B

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Social Business promoted by:

Giving White Paper

Some key customers

Next Steps

• Feedback and discussion

• Thoughts on where else it could be used locally

Thanks for listening

Richard ManbySlivers-of-Time MarketsUnit 3, Essex House375-377 High StreetStratford, London.E15 4QZrichard.manby@slivers.com0208 227 9492