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Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
Using Reflective Supervision to Promote Responsive Infant and Family Care
Donna Britt Senior Program Manager
University of Cincinnati Mentor Infant Toddler Teachers Project
Nationwide Infant and Toddler Quality Training Program, IBM
Early Head Start National Resource Center
ZERO TO THREE
Amy Hunter, LICSW Sr. Early Childhood Mental Health
Specialist Early Head Start National Resource
Center ZERO TO THREE
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Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Expectations
•Take care of yourself
•Suspend certainty
•Turn off or mute cell phones and pagers
•Go out on a limb
•Maintain confidentiality
•Demonstrate respect
Screen capture courtesy D. Britt, NJ
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Objectives
• Define reflective supervision.
• Explore the key competencies of reflective supervision.
• Discuss the elements of reflective supervision –reflection, collaboration, and regularity.
• Identify the benefits and challenges of using reflective supervision.
• Discuss the use of reflective supervision in early care organizations.
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Thinking About Supervision
•Think about one of your first positive employee-supervisor relationships.
•Identify the one positive quality of the supervisor.
•Introduce self
•Share with a friend.
Photograph courtesy Microsoft.
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Qualities of Supervisory Relationships
•Fair
•Respectful
•Supportive
•Open
•Collaborative
•Flexible
•Commitment
•Interest
Photograph courtesy N. Bellamy
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
A reflective supervisor….
• Individualizes learning opportunities
• Builds a reliable, respectful relationship.
• Listens.
• Sets the tone.
• Recognizes qualities of supervisee.1
Screen capture courtesy EHSNRC raw
footage.
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Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Department of Health and Human Services, Administration of Children and Families, Office of Head Start, Early Head Start National Resource Center. (1999-2003). Michigan Raw Footage. Washington, DC: Early Head Start National Resource Center.
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
Reflective Supervision is…
A collaborative relationship for professional growth that improves program quality and practice by cherishing strengths and partnering around vulnerabilities to generate growth. 2
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Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
Key Concepts
1. Reflective Supervision is a relationship for learning.
2. Reflective Supervision is a relationship in which strengths are emphasized and vulnerabilities are partnered.
3. Do unto others as you would have others do unto others.3
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Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
Key Concepts
4. Reflection serves as a foundation.
5. Benefits of Reflective Supervision are realized through the Parallel Process.
• Improve practice, strengthening staff competencies.
• Increase quality service, building organizational capacity.
6. Reflective Supervision is made up of 3 Elements.
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Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Child
ParentsStaff
The Power of the Parallel Process
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
The Parallel Process
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Liberty Mutual. (n.d.) Half Acre (2nd. Ed.). Online:
http://www.youtube.com/watch?v=Iw97CfZtyGw&feature
=related
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
Elements of Reflective Supervision
•Reflection
•Collaboration
•Regularity
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Screen capture courtesy EHSNRC raw
footage.
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Stepping back from the immediate experience to sort through thoughts and feelings about what one is observing and doing with children and families.4
Photo
gra
ph
co
urt
esy M
icro
so
ft.
Reflection is…
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Reflection-for-action
Reflection-on-action
Reflection-in-action
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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“We don’t see things as they are, we see them as we are.”
Anais Nin
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Collaboration means:
• The relationship isn’t about domination or control.
• Teamwork.
• That strengths are emphasized.
• That vulnerabilities are partnered.
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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“No problem can be solved from the same level of consciousness that created it.”
Albert Einstein
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Regularity
• Reflective supervision must occur on a regular basis.
– Time to observe, report, and reflect.
– Time to collaborate.
– Time to develop trust in the relationship.
• Consistency is equally important
– Predictable.
– Protected.
Photograph courtesy Microsoft.
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
Video Role play
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National Training Institute. (2009). Reflective supervision raw footage. Washington, DC: ZERO TO THREE.
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
Program Readiness
1. Assessing organizational readiness.
– Identifying staff knowledge.
– Committee preparation.
2. Developing the format and program.
3. Identifying ‘who’
4. Assessing successes and challenges.
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Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
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Stages of Supervisory Session
•Preparation –Creating a protected environment, free from interruption.
•Greeting/Reconnection –Brief period of social interchange.
•Information-Gathering/Focusing –Slowing down the process to really look at things.
•Hypothesis Generation –Finds a strength of the supervisee to connect with.
•Explore and Decide Options –Identifying possibilities for next steps.
Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
Summary
• Reflective Supervision supports staff as they support infants, toddlers, and their families – the PARALLEL PROCESS.
• A supervisory session includes 5 stages.
• Reflection, Collaboration, and Regularity are the essential elements of Reflective Supervision.
• Observation, reflection, asking questions are key skills needed for Reflective Supervision.
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Early Head Start National Resource CenterA member of the National Head Start Training and Technical Assistance Network
Notes
1Scott Heller, S. & Gilkerson, L. (2009). A practical guide to reflective supervision.Washington DC: ZERO TO THREE, p. 8.
2Shahmoon-Shanok, R. as cited in Scott Heller, S. & Gilkerson, L. (2009). A practical guide to reflective supervision. Washington DC: ZERO TO THREE, p. 8.
3Pawl, J. as cited in Shahmoon Shanok, R., Gilkerson, L., Eggbeer, L., & Fenichel, E. (1995). Reflective supervision: A relationship for learning discussion guide. Washington DC: ZERO TO THREE, p. 12.
4 Shahmoon Shanok, R., Gilkerson, L., Eggbeer, L., & Fenichel, E. (1995). Reflective supervision: A relationship for learning discussion guide. Washington DC: ZERO TOTHREE, p. 18.
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