1 Rackspace Webmail

Using Rackspace Webmail

Contents 1. Logging into Rackspace Webmail .................................................................................................... 1

2. Add/Change your Signature ............................................................................................................ 2

3. Configure audible notifications ....................................................................................................... 5

4. Manage Auto-Reply (“Out of Office”/Vacation responder)............................................................ 6

5. Dealing with spam ........................................................................................................................... 7

1. Logging into Rackspace Webmail Webmail can be accessed from anywhere in the world via an internet connection, and is supported

in the following browsers:

• Windows—Internet Explorer 7+, Firefox 3.6+, Google Chrome

• Mac OSX—Safari 4+, Firefox 3.6+, Google Chrome.

To log into Rackspace Webmail, perform the following steps:

Visit https://apps.rackspace.com.

In the Choose an Account dropdown field, ensure Email Account is selected.

In the Email Address field, enter your complete email address (e.g. fred.bloggs@eel.co.uk).

In the Password field, enter your password.

If you want your browser to remember your login information, check the Remember this info box.

Note: If you are using a public computer or if others use your computer, you should not check the

box.

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To ensure that your login information and webmail session are secure, check the Use SSL (Secure)

box.

To view webmail without your browser's toolbar, check the Hide browser toolbars box.

Click the Log In button.

2. Add/Change your Signature A disclaimer is automatically added to the end of all email you send, that leaves your domain (e.g.

from an electric-centre.co.uk address to an eel.co.uk address or to a supplier). For UK users the

disclaimer is:

For company registration details and disclaimer, see: http://www.edmundson-

electrical.co.uk/disclaimer

For Irish users the disclaimer is:

For company registration details and disclaimer, see: http://www.ewl.ie/disclaimer

If you require a personalised signature (in addition to the disclaimer), proceed as follows:

Once logged into Rackspace Webmail, click “Settings” in the top right of the screen, then select

“Composing Email” from the window that appears.

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Select the “Signatures” tab and then click “Add New Signature”.

Give your new signature a name, and enter your preferred details, then click “OK”.

Ensure that “Always show signature when composing an email” option is ticked as shown:

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Next, click on the “Identities” tab, select your account and click “Edit”.

Enter your name and reply email address then select your new signature from the drop down menu,

then click “OK”, then “Save” to finish.

When composing a new email your signature should now appear by default.

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3. Configure audible notifications The webmail system can automatically check for new mail and generate an audible notification of

new mail. To switch this on, go to Settings (top right):

Select “Play alert sound…”, choose your preferred frequency and click “Save”:

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4. Manage Auto-Reply (“Out of Office”/Vacation responder) Use the auto-reply feature to send responses automatically to any person who emails you. Each

sender will receive the reply message only once.

Note: Your email is forwarded to your own mail server, rather than being stored at Rackspace, you

will need to make your own “Out of Office” arrangements; the Rackspace Webmail facility will not

work for you.

1. Click the Settings (upper right).

2. In the left pane, click Incoming Email.

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3. Click the Auto-Reply tab.

4. Turn the auto-reply feature on or off, as desired.

5. With the status set to On, you can adjust the outgoing auto-reply message, as desired.

6. To enable the auto-reply message only during a specific time frame, select the Enable only

during the following time frame check box, and then select a start and end time.

7. Click the Save button.

5. Dealing with spam Rackspace automatically detects spam and prevents the vast majority of it from arriving in your

inbox. “Borderline” spam messages are sent to your spam folder, for you to decide what action to

take. Occasionally some spam may make it through to your inbox.

To handle spam, including reporting messages as spam (false negatives) for reporting messages as

not spam (false positives), please refer to Rackspace’s own guides:

• Manage User Spam Settings (including reporting spam):

http://www.rackspace.com/apps/support/portal/1709

• Reporting messages as not spam: http://www.rackspace.com/apps/support/portal/1373