using q-pulse to manage maintenance & errors
DESCRIPTION
At the 2014 Gael User Group, we invited customers to share their experiences of utilising Gael's solutions in their business. Harry Van Soestbergen of Dassault Aviation Services explains how Q-Pulse from Gael helps their organisation manage their maintenance and errors.TRANSCRIPT
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Axalta™ Performance CoatingsDassault Aircraft Services - Wilmington
Managing Quality with Q-Pulse Q-Pulse User Conference Dallas, TX
June 26, 27 2014
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Outline
• Who is Dassault Aircraft Services?• Why do we need a QMS Solution?• Why Q-Pulse?• What are we using Q-Pulse for?• How are we using Q-Pulse?• Some ideas
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Who is Dassault Aircraft Services?
• Company Owned Service Network
• 7 Certificated Repair Stations in North and South America
• Certified by FAA and 7 Foreign Regulatory Agencies
• das.falconjet.com
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Quality and Safety in a Global Environment
The evolution of the Quality and Safety Management Systems is a key element of meeting customer expectations and competing in a global marketplace.
Effective management of Quality and Safety across multiple locations requires standardization and control
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Need for Technology
• In order to properly manage processes and data associated with QMS elements, an enterprise level solution for data management is required.
• Multiple database and spreadsheet applications are migrated to a single application. Databases migrated include documents, regulatory, forms, vendor listing, QIN, audit, training.
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Return on Investment
Direct monetary return on investment is achieved through improved incident management resulting in reduced rework, warranty, aircraft damage and employee injuries. The return is achieved through improved reporting, management and analysis of occurrences. By actively capturing and managing a higher volume of lesser, often unreported occurrences larger, more costly events are avoided.
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Why Q-Pulse?
Similar applications were evaluated prior to selecting Q-Pulse as the preferred solution. Evaluations included a review of capabilities, industry knowledge and experience, ability to accommodate multiple locations and interface with existing business systems.
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What are we using Q-Pulse for?
Application Module
Customer Concerns CAPA/Customer
Internal & External Audit Audit, CAPA
Maintenance Related Error Management Occurrence/Incident/CAPA
Post Delivery Lessons Learned Audit, CAPA
Project Management CAPA
Quote Approval Document
Supplier Management Supplier/Audit/CAPA
Tool Calibration, Inspection and Maintenance Asset
Tool Equivalency, Lost Tools, Suspect Unapproved Parts, Technical Data Deviations
Occurrence/Incident
Procedure development, approval, distribution, change Document/Occurrence
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Customer Concerns
Initiate via wizard Default template applied Not applicable stages deleted
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Internal/External Audit
• External – No checklist, created “on demand” Regulatory Customer
• Customized CAR report for non conformance “findings”
• Internal Scheduled, some recurring Checklist templates used Standard non conformance
‘findings” • Supplier
Treated as “internal” Not linked to supplier
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MEAP Workflow
1 •MEAP Report•Gatekeeper
2 •Mandatory Reporting•Containment
3 •MEAP Analysis•Recommendation
4 •Event Review•Assign Actions
5 •Quality Review Board•Implement Actions
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MEAP Reporting/Analysis
Abbreviated
Full
Template
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MEAP Communication
Abbreviated
Full
Occurre
nce
Occurre
nce
Analysis
CAPA
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Post Delivery Lessons Learned
• PDLL Review (audit) set up during planning phase
• PDLL Checklist Financial performance On time delivery Customer Satisfaction
• Findings Cause Correction
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Project Management
Purpose/Scope •Define Project Charter•Establish Boundaries
Reason/Cause •Optional Stage•Define Causes addressed in Actions Stage
Action Plan •Summarize action plan in details•Add/assign actions to achieve plan
Implementation •Summarize implementation plan in details•Add/assign actions to achieve plan
Follow Up •Summarize follow up plan in details•Add/assign actions to validate effectiveness of actions
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Quote Approval
• Maximizes use of Documents Module Comprehensive routing templates
based on document “type” Accountability through scheduled
reporting Response time metrics
• Proposals Create Propos
al
Deal Revie
w
Approve
Activate
Revise
Ops Revie
w
Approve
Activate
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Supplier Management
• Occurrence module used to request new suppliers• Manages Suppliers of:
Certificated Non Certificated Fabrication
• Review dates based on: Periodic review Certificate Expiration
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Other Occurrence/Incident Uses
• Tool Equivalency Supporting information attached Closed as standard events Accept/reject recorded
• Lost Tools Require “investigation”
• Suspect Unapproved Parts Require “investigation”
• Technical Data Deviations Supporting information attached Closed as standard events accept/reject recorded
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Suggestions/Ideas
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Customer
• Issue 1 - Complaints come from the field, complaints are CAPA’s, No Mobile App for CAPA’s
• Work Around – use reporting app
• Solution - Mobile App for CAPA
• Issue 2 - Licensing Inconsistency Primary license required to read CAPA in customer record
• Work Around – Access CAPA from CAPA module
Create CAPA Assign Complete
Create Occurrence
Assign Analysis
Create CAPA
Assign CAPA
Complete Analysis
Complete CAPA
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Audits
Issue• CAPA’s are released when created
– Defeats purpose of report acceptance– If CAPA completed before audit, locks audit
Work Around• Do not assign CAPA’s until report accepted
Solution• Hold CAPA’s until report accepted or audit “completed”
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Reports
• Issue [most] report fields segregated by module Unable to develop report that combines
occurrence, incident and CAPA data• Work Around
Create multiple reports and combine in .pdf format
• Solution Expand field availability
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Messaging
• Issue 1 Message volume overwhelming
• Each individual record generates it’s own message– Audit findings– Overdue notifications
Work Around• Turn off messaging• Create reports
Solution • Add option to group messages. Provide link to launch pad or list view.
– You have over due “XX” or – You have been assigned findings
• Issue 2 No on demand messaging
• Manual status update, request information, clarifications Work Around – screen shot and external mail Solution – Add linked messaging , retain history
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Desktop vs Web Client
• Issue Icon to desktop version and link to web client in Email confusing
to users Web Client has limited functionality, not compatible with all
browsers• Work Around
None• Solution
Allow system setting to suppress icon or hyperlink in email Increase functionality of web client and eliminate desktop version
Increase compatibility with browser versions
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Supplier
• Issue 1 Not able capture review history
• Work around Add note to record
• Solution Add review functionality like documents module
• Issue 2 Audits not linked to Supplier
• Work Around CAPA’s linked to supplier are linked to audit
• Solution Add ability to link audit to supplier
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Contact information