using data to transform your travel agency
TRANSCRIPT
Use data to transform your agency
Webinar9 April 2015
Your hosts
Nick VivionReports & Global Events LeadTnooz
Kevin MayEditor & ProducerTnooz
Your presenters
Riaan van SchoorCo-Founder, Agentivity
Dwayne NorthgraveBusiness Systems ManagerTravel With Flair
• UK based• Founded by Riaan van Schoor & Edd McArdle• Deployed November 2011 • Operational in 50 countries• Processing 250 000+ transactions a day
Use your data to drive your business decisions
about
about
“To be the most professionally managedcorporate Travel Solutions Companythroughout Southern Africa”
Dwayne NorthgraveBusiness Systems Manager
how?Understand what you have today
how?Decide what you want to achieve
1. Customer service2. Preferred supplier support3. Staff efficiencies 4. Winning new business
how?Set goals, measure them
how?
Share results with staff
Rubbish in, Rubbish out
how?Automate, save time!
how?Work smartly with your suppliers
• Support next month?• On track for my targets?• Which accounts should we target (together)?
All data is relevant
how?
17,694 bookings8,268 customers1,690 mobile numbers1,513 loyalty numbers1,321 email addresses
how?
• Sales history• Supplier promotions • Customer service• Up and cross-sell
Q & A
Thank you!
Send your questions and comments to [email protected]
Replay and presentation of webinar will be available on www.tnooz.com