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Using Crowdsourced Data for Real-Time Operations: Identifying Issues in Rural Utah during Holiday Weekend TravelLISA MILLER
UTAH DEPARTMENT OF TRANSPORTATION
MAY 20, 2020
UDOT Traffic Traveler Information@UDOTTraffic
UDOT Facebook
UDOT Instagram
UDOT Twitter Accounts for central and regions
The Control Room24/7/365
Recently added a traveler information operator
Statewide coverage
Crowdsourced DataWaze
Citizen Reporter Program
Social Media
UEA Weekend –October 2017
I-15 ScipioThis was not a “typical” incident
We thought “no… there’s no way there’s a lane closure today, It’s UEA Weekend!” Well… there was…
The Tweets
The Response
Lessons LearnedThe value of social media
The value of TI-focused staff
Regions monitor social media closely
Central office monitors Facebook/Twitter 24/7
Value of Crowdsourced DataWithout Twitter to alert and Waze to verify, this issue would have taken hours to identify and mitigate.
Questions?
Lisa MillerUDOT Outreach and Growth/Traveler Information [email protected](801) 887-3761@UDOTTraffic