using cloud analytics to drive profitability€¦ · cloud metrics that matter 20 optimizing...
TRANSCRIPT
© 2015 Cloud Cruiser | www.cloudcruiser.com© 2015 Cloud Cruiser | www.cloudcruiser.com
Presented by Cloud Cruiser and Artisan Infrastructure
Using Cloud Analytics to Drive Profitability
© 2015 Cloud Cruiser | www.cloudcruiser.com
Jim JankeDirector of Business Process
Artisan [email protected]
Andrew LaCroixSr. Director, Solutions Architecture
Cloud [email protected]
Meet our Speakers
2
Penny CollenFinancial Solutions Architect
Cloud [email protected]
© 2015 Cloud Cruiser | www.cloudcruiser.com
Key Topics for Today
3
● Key challenges service providers face
● Cloud metrics you should care about
● How Artisan uses Cloud Cruiser for
competitive advantage
● Q&A
© 2015 Cloud Cruiser | www.cloudcruiser.com
Meet Cloud Cruiser
● Founded in 2010
● Industry leading financial management solution for hybrid cloud
● Customers include the largest enterprises & service providers in the world
4
© 2015 Cloud Cruiser | www.cloudcruiser.com
Meet Cloud Cruiser
Single solution to price, bill for cloud
usage, and optimize profitability
5
Integrations to industry-leading
public/private clouds, apps, & DBs
© 2015 Cloud Cruiser | www.cloudcruiser.com
Cloud: The Opportunity…and the Challenge
6
CUSTOMERS
BILLING
ENVIRONMENT
predictable, monthly flat rate variable, pay-per-use
vendor loyal, ‘stuck-in’ no vendor lock-in, ‘better offer’
complex, proprietary, hard to move agile, scalable, portable
TRADITIONAL CLOUD
© 2015 Cloud Cruiser | www.cloudcruiser.com
CSP Maturity Drives Demand for Financial Mgmt
7
INITIAL MATUREGROWTH
Customer acquisition
Basic IaaS offerings
Competing on price
Manual billing effort
Cost transparency
Customer satisfaction
More complex offerings
Competing based on SLA
Billing automation
Understanding costs & profit
Customer retention
Dynamic infrastructure
Competing on CRM
Self-service reporting
Profit optimization per product, per customer
© 2015 Cloud Cruiser | www.cloudcruiser.com8
Cloud Cruiser’s Solution
ClientsService
ProvidersA
NA
LYTI
CS
FOU
ND
ATIO
N
AUTOMATED CHARGEBACK
BUDGETS & ALERTS
DECISION ANALYTICS
TRENDS & FORECASTS
SELF-SERVICE REPORTING
AUTOMATED BILLING
PROFIT ANALYSIS
CUSTOM DASHBOARDS
MULTI-SOURCE COLLECTORS
FLEXIBLE DATA TRANSFORMATION
FLEXIBLE PRICING
COST TRANSPARENCY
© 2015 Cloud Cruiser | www.cloudcruiser.com© 2015 Cloud Cruiser | www.cloudcruiser.com
Case Study:
Artisan Infrastructure
Artisan Infrastructure – 2015 Corporate Update
Cloud Infrastructure
Cloud Management
Business Continuity Management
Artisan Infrastructure is the leading innovator
of cloud infrastructure, cloud management and
business continuity solutions that enable
solution providers and enterprises to migrate,
manage and deliver continuously available
cloud applications at the speed of business.
Cloud Infrastructure and Management
Quick facts• 300+ solution provider customers (SMB & Enterprise)
• 6 years delivering cloud solutions to the channel
• World class 7x24x365 support
• 98% Customer Satisfaction
2012
$2.8M
2013
$4M
2014
$13.4M
2015
~$20M
• Expanding WW Presence
• Privately held
• Founded in 2011
Artisan: The Challenge
12
• Manual bill processing
• Lost revenue opportunities
• Non-standard service bundles
• Complex pricing requirements
• Integration to Salesforce
multiple services
multiple pricing plans
multiple partners
Artisan Technical Environment
13
vCenter
vCenter
vCenter
CRM
Usage
Files
Storage
System
Flexible Provisioning
Provisioning
System
14
VMs
Storage
Compute
VPNs
Database
User Accounts
© 2015 Cloud Cruiser | www.cloudcruiser.com
Account Structure
15
Distributors
Resellers
Partners
Resource Folders
© 2015 Cloud Cruiser | www.cloudcruiser.com
Cloud Cruiser Solution
16
VM Config Data(CPU, RAM, Disk)
Storage Utilization
Value-added Services
Disk performance
Customer Detail
transform
map
collect
report
© 2015 Cloud Cruiser | www.cloudcruiser.com
The Answers
17
How many instances have my customers provisioned?
How much storage is being consumed by each of my VMs?
How much is all of this costing me?
PARTNER
How profitable are my services?
Which value-added services have been purchased?
What is my future demand?
ARTISAN
© 2015 Cloud Cruiser | www.cloudcruiser.com18
© 2015 Cloud Cruiser | www.cloudcruiser.com19
© 2015 Cloud Cruiser | www.cloudcruiser.com
Cloud metrics that matter
20
Optimizing service delivery• Allocation vs. usage• Forecasted demand (usage & cost)• Most / least used resources
Increasing profitability• Real-time service tracking• Revenue by service / by customer• % profit by service / by customer
Improving customer satisfaction• Self-service bill validation• Billing accuracy and trust
© 2015 Cloud Cruiser | www.cloudcruiser.com
Key Takeaways
● Flexible pricing & packaging allows quick response to market
changes
● Niche offerings drive competitive advantage
● ‘You can’t charge for services you can’t measure’
● Identify key metrics to measure your success
21
© 2015 Cloud Cruiser | www.cloudcruiser.com
Q & A
22
© 2015 Cloud Cruiser | www.cloudcruiser.com
Thanks for joining us today! Let’s connect!
23
www. artisaninfrastructure.com
@ArtisanInf
www.cloudcruiser.com
@CloudCruiserInc
© 2015 5nine Software Inc. | www.5nine.com
Cloud Cruiser Artisan Infrastructure