Proactive GovernanceUsing cell phones for data collection and monitoring

Asim Fayaz, The World Bank

What can cell phones do?

Geo-tagged data with pictures SMS-to-Web Citizen feedback More!

Geo-tagged data on smart phones

Same data, new interface

http://www.punjabmodel.gov.pk/dashboard/adcMap

http://www.punjabmodel.gov.pk/dashboard/adcMap

http://www.punjabmodel.gov.pk/dashboard/androidMap

Geo-tagged data

Android smart phone Costs around $90 in bulk Monthly running cost of Rs 400

GPS tagged data and photos Ready transmission Visualize instantly on a map

Geo-tagged data

Useful to collect data, check absenteeism, asset verification, etc.

Many projects in the pipeline DSD – Teaching experts PMIU – MEAs NMNCH – Lady Health Workers (LHW)

DCO Khanewal’s initiative Citizens reporting on sanitation

SMS-to-Web

Daily transaction reporting No hardware provided Very low cost (~Rs50/month) Can work virtually anywhere Irrigation dept already using it

Example: Abdul Jabbar having cell number 03009999999 takes his wife Razia Bibi to an RHC for the delivery of their baby on the 17th of the current month.

Citizen Feedback

Fight petty corruption, improve service delivery, and facilitate citizen engagement by proactively seeking through SMS and calls feedback of citizens who receive day-to-day government services.

http://www.punjabmodel.gov.pk

Citizen Feedback

Data captured using smart phones, SMS or online forms

Senior management randomly call and reach out to a citizen virtually anywhere

Call centers engaged to call a large set of beneficiaries

SMS messages sent to elicit feedback Transaction and feedback data

visualized on a dashboard or map Highly actionable information

Citizen Feedback

Citizen Report Card

More!

Location inferred from transactions at government facilities

SMS polls: “Did anyone in your household have dengue?”

SMS blast to every mobile in a particular area to identify trends – it’s possible!

Gangs of sanitation workers record “audio attendance” every morning

Community volunteers collect and share information using mobile apps