using barcodes and mobility to improve your asset management processes
TRANSCRIPT
Using Barcodes and Mobility to Improve Your
Asset Management Solution
Mobile Reach
http://www.mobilereach.com
• Introduction Definition of mobility in IT Asset Management How mobility solutions target ITAM Best Practices
• Mobility in IT Asset Management Who are mobile ITAM users What are mobile ITAM use cases
• Business Benefits of using Mobility in IT Asset Management Efficiency Accountability Database Integrity
Agenda
IT Asset Management “Processes that leverage and improve the efficiency of IT Assets”
1. Inventory Tracking: Populating an IT Asset Database/Repository2. Lifecycle Management: Planning, acquiring, deploying, upgrading, etc3. Configuration Management: Identifying and recording IT components
ITAM products:• Database/CMDB• Actions/interactions for managing inventory, lifecycle, and
configuration
Mobile ITAM solutions:• Actions/interactions for managing inventory, lifecycle, and
configuration while mobile• Connecting/Interacting with CMDB/Asset database from a mobile
device
What is Mobile ITAM?
Mobile ITAM Use Cases Receive and tag assets Create asset records Track/assign equipment Manage inventory in warehouses Manage Incidents & Work Orders Issue and Deliver equipment Perform physical Inventory Perform cycle counting of bulk inventory Implement Field Service operations Inspect / Maintain equipment in the field Transfer equipment with Electronic
Signature
How we see Mobility in ITAM
Best Practices for ITAM strive to:
Reduce IT-related costs, save money Gain better control of IT assets Reduce Risk Increase accountability of IT assets Improve performance of IT assets Improved productivity of IT assets
Mobile ITAM solutions address:
Improving efficiency and productivity of mobile ITAM workforce Gathering more accurate information in a more timely fashion Providing real-time access to trustworthy data Enabling well-informed decision-making
ITAM Best Practices
Meeting ITAM Challenges
Challenge How Mobility can HelpKeeping asset Information up-to-date between Inventory Runs, especially with a large # of assets
A mobile solution that allows a User to view and update asset records in the field where changes occur gives those Users an easier and more effective way of capturing asset changes.
Accurately capturing asset information, avoiding manual data entry errors
A data capture solution that eliminates or minimizes human error will greatly improve the integrity of the data. Mobile solutions that incorporate barcode scanning or RFID tag reading remove the need to write or type coded information.
Reducing / minimizing cost and effort of tedious asset management activities, such as Physical Inventory
Where possible, completely automated systems remove the need for certain operations. Mobile solutions that provide efficient User Interface features and automated data entry assistance help to speed up tedious operations.
WHO ARE MOBILE USERS?WHAT ARE MOBILE TASKS?
Receiving Dock staff
Equipment Installers
Daily Asset Management (MAC, Shipping, etc)
Field Service staff (break/fix incidents, replacing equipment)
Warehouse/Building Inventory Personnel
System managers, monitoring status
Who is the mobile ITAM Workforce?
• Receive assets as they enter the
environment
• Move assets within the environment
• Fix/replace broken assets
• Update/modify deployed assets
• Cycle Count bulk Inventory items
• Decommission assets at End of Life
• Perform spot-check or full Physical
Inventory
Mobile ITAM Use Cases
Receive Fixed Assets as they enter the environment• Associate received item with
outstanding PO• Assign unique Asset ID to each
trackable piece of equipment received
• Tag the asset with Asset ID • Create asset records in the CMDB
(or other IT Asset database)
Receive Bulk Inventory• Associate item with outstanding PO• Record the quantity received
Receiving Assets and Inventory
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Tasks:• Installing Equipment • Managing individual and
group moves / relocations• Tracking ownership of
equipment• Keeping the asset database
up to date
Process:• Pull up existing asset record• Make changes to record• Save record
Install / Move / Add / Change
Tasks: • Tracking Trouble Tickets• Assigning / Re-assigning
tickets• Fixing/Replacing broken
equipment• Updating work orders,
incidents, and associated asset records
Process:• Find / open /create Incident
ticket, work order• Populate information• Save ticket / work order
Incidents and Work Orders
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Update/Modify Deployed Assets
Tasks:
• Modify status, owner, location,
disposition, etc
Process:
• Scan barcode tag with Asset
ID
• Pull up asset record
• Review asset information
• Update as necessary
• Save asset record
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Dispose / Decommission
Identify assets to be
decommissioned
Set up form to specify
new status information
Quick Scan each asset
• Asset tag
• And/or serial number
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Physical Inventory
Select location to
perform inventory
Scan all items in that
location
Reconciliation occurs at
the database/CMDB
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Cycle Counting
Select desired bulk inventory item• Via location scan or
selection• Via item code scan or
selection
Physically count the item
Update the Inventory record
Save the Inventory record
BUSINESS BENEFITS OF MOBILE ITAM
Efficiency Database Integrity Accountability
Increased Business use of mobile devices• Accommodating an increasing quantity of mobile
devices• Taking advantage of increasing
power/functionality
Need to become operationally efficient• Instant, real-time, information usage• Expectations of immediate and accurate access to
corporate data
Economic pressures to increase workforce productivity• Stay competitive• Do more with less
General Mobility Trends
• Improve Efficiencies Shorten mean time to repair for open incident tickets,
tasks, work orders, etc, increasing customer productivity Provide bi-directional access to information on the spot Improve mobile worker productivity by 30-50%
• Improve Accuracy / Database Integrity Minimize human errors by using electronic data capture,
immediate data validation, and other user interface controls
Provide ability to track transactions as they occur
• Enforce Accountability Incorporate checkpoints and controls into mobile processes Gain 100% visibility into real-time operations from
anywhere
Value Proposition
• Mobile ITAM Solutions allow you to better achieve process and best practice goals
• Mobile ITAM Solutions serve your mobile ITAM workforce and should cater to their needs
• Effective Mobile ITAM Solutions will improve workforce efficiency, database integrity, and IT asset accountability
• A good Mobile ITAM Solution should provide ROI in less than one year
Summary
Questions/Comments?
+1 919-336-2500
Q&A