user survey
DESCRIPTION
User Survey. Fran Wilson Director Resource Sharing. Outline. Timing & Rationale Methodology Qualitative & Quantitative stages Scope of Survey Qualitative findings Seeking your Participation. Timing & Rationale. Last survey - Kinetica 2002 New Libraries Australia service - end 2005 - PowerPoint PPT PresentationTRANSCRIPT
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User Survey
Fran Wilson
Director
Resource Sharing
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Outline
Timing & Rationale Methodology
– Qualitative & Quantitative stages
Scope of Survey Qualitative findings Seeking your Participation
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Timing & Rationale
Last survey - Kinetica 2002 New Libraries Australia service - end 2005 Benchmarking against previous surveys Development of the Libraries Australia
Business Plan 2007-2010
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Methodology
Nielsen//NetRatings Methodology
– Qualitative & Quantitative stages
Interviews with 16 CEOs/Library Managers 2 Focus groups each with 8 participants
– Cataloguing and Interlending/Search
Across all library sectors & anonymous
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Scope of Survey
Level of satisfaction with overall service Level of satisfaction & feedback on:
– LA Search– LA Cataloguing– LA Document Delivery– LA Administration
Subscription & Pricing Helpdesk/Communication/User Support/Training Future directions
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Qualitative findings
Positive change– Improvement based on efficiency, speed, stability
and functionality– Cataloguing client and batch loading processes
Core component of library activities Major usefulness in area of cataloguing Difference b/w Free and Subscription End user access still not widely offered
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Seeking your participation
Have your say! Early 2007
– CEOs/Library managers & practitioners
Update your library’s contact details in Australian Libraries Gateway (ALG)