user services & resource sharing - research services forum 2016
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User Services & Resource SharingResearch & Learning Services ForumFebruary 18, 2016Tim Hackman, Director of User Services & Resource Sharing
User Services & Resource Sharing
VISIONUser Services & Resource Sharing will model excellence in customer service and collection stewardship to support the University Libraries’ mission of enabling intellectual inquiry and learning.
MISSIONUser Services & Resource Sharing provides timely, seamless services that support our users in the creation and dissemination of knowledge. We work to continually improve the integration of our services and the experience for our users.
User Services &Resource SharingVALUESResource Sharing and Access Services works to embody the following values in our interactions with our colleagues and users every day:
Cooperation We work together well, ask for help when needed, and provide help to each other happily. We collaborate with colleagues internally (within User Services & Resource Sharing) and externally (across the Libraries, campus, and ourconsortia.)User Satisfaction We look for creative ways to “say yes” to our users, and provide information and services that meet and anticipate their needs.Public Service We serve our users, whether student, faculty, staff, or community member, to support the research and teaching goals of the University.
User Services &Resource SharingVALUES, continued:Quality Work We perform our work with accuracy, precision, and a minimum of errors. We take care to always give correct information to our users.Creativity We look for innovative ways to solve problems, enhance existing services, and create new services.Knowledge We know the policies and procedures of our own areas and, to as great an extent as possible, of User Services & Resource Sharing and of the Libraries as a whole to help fulfill our goals and satisfy user needs.Respect We interact with all colleagues and users with courtesy and appreciation for our diverse talents and viewpoints.
User Services & Resource Sharing2015 Staffing ChangesNew Staff• Andy Horbal, Head of Learning Commons• Kibbi Henderson, LSSp (Student Supervisor)• Anna Nabity, LST (Late Night)• Charles Tam, C1 LSSp (TLC)• In progress: LSSu for ILL; LSSp for Equipment Loan
Departures• Jamie Edwards• Shannon Johnson• Miriam (Kay) Kearney• Elizabeth Larson• Tarsilla Moura
User Services & Resource Sharing2015 Staffing Changes, continuedPromotions• Paula Greenwell, LSSu Coordinator for Logistics & Periodicals• Arthur Natishan, LST LSSp, Resource Sharing & Reserves• Lydia Savage, LSSp LSSu, Library Services/Logistics &
Periodicals• James Spring, LSSu Coordinator for Library Services• Hilary Thompson Head of Resource Sharing & Reserves• James Weber, LST LSSp, Resource Sharing & Reserves
LST = Library Services Technician / LSSp = Library Services Specialist; LSSu = Library Services Supervisor
User Services & Resource Sharing
Major Projects & Accomplishments in 2015Department Renaming and Reorganization:• Billing & User Accounts Evelyn• Collection Maintenance & Retrieval Margaret• Library Services James• Late Night Services Adnan• Logistics & Periodicals Paula• Resource Sharing & Reserves Hilary• Terrapin Learning Commons Andy
User Services & Resource Sharing
Major Projects & Accomplishments in 2015
Service & Referral ExpectationsCollaboration with Disability Support ServicesCooperation across branches - TLC Equipment Loan Group, Student Supervisors Forum, Billing Supervisors Forum, circulation policies at LMS and MSPALSummer Training series1st floor renovation planning – postponed again Kuali OLE development
User Services & Resource Sharing
Major Projects & Accomplishments in 2015
Top 50 Textbook ReservesCopyright Clearance Center Get It NowILL pickup & return at MSPALRevised 110+ email templates for Aleph, ILLiad, AresCIC ILL Directors Meeting
User Services &Resource Sharing
Major Projects & Accomplishments in 2015
“Quick Print” station & desk iPadsStudy carrels, mother’s lounge, public lockersUpdates to RefAnalytics, LibChat, and LibCal
Severn Library planningReference collection moved to 4th floorMold remediation on 5th, 6th, & 7th floors
User Services & Resource Sharing – What’s Next?
• Updating Strategic Plan for 2016-2017• Refining reorganization work from 2015• Planning for services in limited budget environment• TLC User Survey and Equipment Loan Project• John & Stella Graves Makerspace development• Improving Course Reserves coordination across branches• Space planning – 1st floor and beyond• Assessment and continuous improvement• Communication!
User Services & Resource Sharing – What’s Next?
Severn Library Planning and Operations• Anticipated handover date: 1st week of March• Budget & Staffing• Workflows & Procedures• Equipment Orders• Technical Issues• Complete move of MOSS by June 30• Set timeline and plan for other moves: Special Collections
(Hornbake & VA storage), College Park general collections
Severn Library Sneak Peek!
Severn Library Sneak Peek!
User Services & Resource Sharing
Thank you! Questions?