user manual hd ptz ip camera v1.0

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UUsseerr MMaannuuaall For Windows & Mac OS

HD Wireless PTZ Dome IP Camera

Model:DH41S (Color: Black, White optional)

Model:DH42S(Color: Black, White optional)

Model: DH43S(Color: Black, White optional)

Model: DH47S

V1.0


Copyright Shenzhen Zilink Electrical Appliance Co., Ltd All Rights Reserved 1

CONTENTS 1. OVERVIEW .................................................................................................................................................................... 2

1.1 Key Features ............................................................................................................................................................ 2 1.2 Read Before Using ................................................................................................................................................... 3 1.3 Package Contents .................................................................................................................................................... 3 1.4 Physical Description ................................................................................................................................................. 3

2 ACCESS THE IP CAMERA ............................................................................................................................................. 6 2.1 Access the Camera in LAN ...................................................................................................................................... 6 2.2 Access the Camera in WAN ..................................................................................................................................... 7

2.2.1 Static IP Addresses ............................................................................................................................................ 7 2.2.2 Dynamic IP Addresses ....................................................................................................................................... 8

3 SURVEILLANCE SOFTWARE GUI .............................................................................................................................. 11 3.1 Login Interface ........................................................................................................................................................ 11 3.2 Surveillance Window .............................................................................................................................................. 14

4 ADVANCED SETTINGS ................................................................................................................................................ 18 4.1 Device Basic Information ........................................................................................................................................ 18

4.1.1 Device Information ........................................................................................................................................... 18 4.1.2 Alias Settings ................................................................................................................................................... 19 4.1.3 Device Date&Time Settings ............................................................................................................................. 20 4.1.4 Record Path ..................................................................................................................................................... 20 4.1.5 Record Schedule ............................................................................................................................................. 21

4.2 Alarm Service Settings ........................................................................................................................................... 21 4.2.1 Alarm Service Settings ..................................................................................................................................... 21 4.2.2 Mail Service Settings ....................................................................................................................................... 23 4.2.3 FTP Service Settings ....................................................................................................................................... 25 4.2.4 Alarm Log ......................................................................................................................................................... 25

4.3 Network Configuration ............................................................................................................................................ 26 4.3.1 Basic Network Settings .................................................................................................................................... 26 4.3.2 Wireless Lan Settings ...................................................................................................................................... 28 4.3.3 DDNS Service Settings .................................................................................................................................... 29

4.4 PTZ Configuration .................................................................................................................................................. 32 4.5 User&Device Manage ............................................................................................................................................ 33

4.5.1 Multi-Device Settings ....................................................................................................................................... 33 4.5.2 User Settings ................................................................................................................................................... 36 4.5.3 Maintain............................................................................................................................................................ 36 4.5.4 Back ................................................................................................................................................................. 38

5 APP................................................................................................................................................................................ 38 6 APPENDIX .................................................................................................................................................................... 39

6.1 Frequently Asked Questions .................................................................................................................................. 39 6.1.2 I have forgotten the administrator password ................................................................................................... 39 6.1.3 Camera can not record .................................................................................................................................... 39 6.1.4 Subnet doesnt match ...................................................................................................................................... 39 6.1.5 No Pictures Problems ...................................................................................................................................... 39 6.1.6 Cant access IP camera on Internet ................................................................................................................ 40 6.1.7 UPnP always failed .......................................................................................................................................... 40 6.1.8 Camera can not connect wireless ................................................................................................................... 41 6.1.9 Cant see other cameras listed in multi-device when using remote access ................................................... 41 6.1.9 I cant find Multi-device settings and Record Path settings ............................................................................. 41 6.1.10 I cant use the Audio, Talk, Record function. ................................................................................................. 41

6.2 Default Parameters ................................................................................................................................................ 41 7 SPECIFICATIONS ........................................................................................................................................................ 42

7.1 CE & FCC ............................................................................................................................................................... 43 8. OBTAINING TECHNICAL SUPPORT .......................................................................................................................... 44



1. OVERVIEW This is an integrated HD wireless PTZ Dome IP Camera with a color CMOS sensor. It combines a high quality digital video

camera, with a powerful web server, to bring clear video to your desktop from anywhere on your local network or over the

Internet.

It supports the industry-standard H.264 compression technology, drastically reducing file sizes and conserving valuable

network bandwidth.

The IPCAM is based on the TCP/IP standard. There is a WEB server inside which can support Internet Explorer. Therefore,

the management and maintenance of your device is simplified by using the network to achieve the remote configuration and

start-up.

The camera is designed for outdoor surveillance applications such as courtyard, supermarket, and school. Controlling the

IPCAM and managing images are simplified by using the provided web interface across the network utilizing wireless

connectivity.

It supports Android and iPhone APPs for users, please search HD PTZ IPCam or other third party APPS, install it through

APP Store, then users can view the camera directly via the smart phone.

1.1 Key Features

H.264 video compression

2.3x zoom lens provide detailed view

Day/Night surveillance, IR LEDs On/Off auto switch (DH41S without night vision)

IR night vision (Range:20m)

Supports image snapshot

Supports IR-Cut and the filter change automatically

Supports IE/Firefox/Google/Safari browser or any other standard browsers

Motion detection alert via E-mail, upload alarm snapshot to FTP

Compatible with free PC central management software(DeviceClients)

Compatible with free iOS and Android APP

Supports Third Party DDNS(dynamic domain name service) Service

Supports IEEE 802.11b/g/n wireless connection

Supports WEP, WPA and WPA2 encryption

Supports two-way audio

P2P feature for easy remote access

Supports remote viewing & record from anywhere anytime

Multi-level users management with password protection



1.2 Read Before Using

Please first verify that all received contents are completed according to the Package Contents listed below. Before installing

the IP Camera, please carefully read and follow the instructions in the Quick Installation Guide to avoid damage due to faulty

assembly and installation. This also ensures the product is used properly as intended.

1.3 Package Contents

IP Camera x1 CD x1

DC Power Adapter x1 Quick Installation Guide x1

WiFi Antenna x1 Warranty Card x1

Ethernet Cable x1

1.4 Physical Description

Front Panel

DH41S DH42S

DH43S DH47S

Figure 1.1



LENS: CMOS sensor with zoom lens

Infrared LED:

Model IR LEDs Night visibility Distance

DH41S None 0m

DH42S 66pcs 20m

DH43S 22pcs 20m

DH47S 22pcs 20m

Back View

DH41S DH42S DH43S DH47S

Figure 1.2

WIFI Antenna: Wireless Antenna

Figure 1.3

Interface View

Figure 1.4

1) Audio input interface

The jack is used to plug external microphone



2) Audio output interface

The jack is used to plug external speakers.

3) Reset button

Press and keep on the reset button for 15 Seconds, then the IPCAM will be reset and then back to the factory default

parameter. (Please keep the power on when do RESET).

4) Power Interface

Connect the external power adapter

DH41S 12V 1.0A

DH42S 12V 2.0A

DH43S 12V 1.5A

DH47S 12V 1.5A

5) Network interface

10/100M adaptive Ethernet interface. Connect the network cable here.

6) I/O alarm terminal block

This camera provides a I/O alarm terminal block which is used to connect to external input / output

device. It supports I/O alarm, you can turn to Settings Alarm Service Settings page to configure it.

Side View

Figure 1.5

There is one label located on the body of the camera, which is an important feature of original camera. If there is no any

labels shown in Figure 1.5, it may be a fake one. Fake cameras can not use original firmware and are not eligible for warranty

or technical services.



2 ACCESS THE IP CAMERA

This chapter explains how to access the camera through browser.

Firstly, make sure the camera connecting with the router via network cable and power on with adapter correctly. Then, install

the IPCam Search Tool software according to the printed manual Quick Installation Guide.

2.1 Access the Camera in LAN

This camera supports HTTP protocols, and you can access the camera through two ways.

(1) http:// LAN IP + HTTP Port NO.

Double click the IPCam Search Tool icon, it will show the cameras IP address automatically.

Figure 2.1

Double click the IP address of the camera; your default browser will be opened to the camera login page.



2.2 Access the Camera in WAN

2.2.1 Static IP Addresses

Users who have static IP addresses do not need to set DDNS service settings for remote access. When you finished

connecting the camera using the LAN IP address and port forwarding, you can access the camera directly from the Internet

via the WAN IP address and port number.

How to Obtain the WAN IP address from a public website

To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com. It will show your

current WAN IP address at the webpage.

Figure 2.2

Access your IP Camera from the Internet

You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number in your

standard browser. For example, you would enter http:// 14.155.122.202:81

NOTE :

Make sure port forwarding is successful. You can do port forwarding by two ways.

1.Do port (HTTP port) forwarding manually. (See Figure 2.6 for further details)

2.If the router has a Virtual Server, it can do port forwarding. Add the cameras LAN IP and port which you had set earlier to

the routers port forwarding settings.

When connect the camera to a router, it will have a dynamic IP address and you need to set DDNS service settings to view it

remotely.



2.2.2 Dynamic IP Addresses

DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, having a fixed host and

domain name. This means however your WAN IP address changes, which still can access your camera with a fixed

hostname via internet at anytime, using http:// hostname:port number.

HTTP Port Number

All cameras have the default HTTP port of 81.

For example, if the cameras LAN IP is 192.168.1.188:81, it means this cameras HTTP port is 81. Port number can be

changed between 1 to 55535, make sure it will not be conflicted with other existing ports like 25, 21, 10000 etc.

Set the HTTP port number

Step 1: Open the IPCam Search Tool, and select the camera you would like to change the port, the basic information will be

shown at the right side as in Figure 2.3 and 2.4.

Figure 2.3

Step 2: Modify the Http port, enter the username and password of the Administrator (default username is admin with a blank

password), and click OK to apply changes.



Figure 2.4

Step 3: Waiting about 10 seconds,will see that the cameras LAN IP address and Http port have been changed.

In this example, it has been changed to 2020, so http://192.168.1.188:2020 will be shown in IPCam Search Tool. Besides, the

LAN IP address is now fixed as a static IP address. This IP address will not be changed whether the camera is powered off or

on.

Note: It is very vital that you need to set a static LAN IP address, otherwise you may have problems later with remote access.

And youll see the camera lost power and reconnected on a different LAN IP address. So please ensure you set a static LAN

IP address!

Figure 2.5



Port Forwarding

Port forwarding allows for outside connections to access a specific device on your network from all over the world. Every

router automatically blocks any incoming connections for safety purposes. Used port forwarding, it means your router to allow

a connection through a certain port (you can think of it as a gateway) into your router. You set this port to a specific device, in

our cases an IP Camera, so it can be accessed from all over the world.

If you never done port forwarding before, you can open and view the following link to understand the basic concept:

http://portforward.com/help/portforwarding.htm

How to set the Port Forwarding?

For example: If the cameras LAN IP address is 192.168.8.100:2000, using the Linksys brand router.

Step 1: Login to the router, then turn to the Applications & Gaming menu, and click on the Single Port Forwarding

sub-menu.

PS: In other routers, it may be called port forwarding or port triggering or Virtual Server or NAT.

Step 2: Create a new column via the LAN IP address & HTTP Port of the camera within the router as shown

below, then click OK or Submit to save your settings:

Figure 2.6

Access the camera with DDNS via Internet :

After setting the port forwarding, you can use the third party DDNS to access the camera.

Step 1 Please go to the third party DDNS website(such as www.3322.org) to create a free hostname.

Step 2 Configure the DDNS Service Settings within the camera.

1. Choose the DDNS Service 3322.org.

2. Fill in the User, Password, Host youve got from www.3322.org.

3. Click Submit, the camera will restart to make the DDNS settings effectively, after that, you will see the DDNS status show it

is successful, and the link will be followed.



Figure 2.7

If failed, please check again if you have input the correct hostname, user name, and password, and try again the settings.

NOTE : Some third party DDNS service provider offer paid solutions, and you can choose the suitable one for personal using.

3 SURVEILLANCE SOFTWARE GUI

Please refer to the Quick Installation Guide if you install the camera at first time. After that, you need to spend time to learn

the operation of the software.

3.1 Login Interface

Figure 3.1

The default user name is admin, the password is blank.

Input the correct user name and password, the Sign In interface will be presented.



Figure 3.2

(1) Live stream Mode: For IE browser, available in IE6.0 or above explorer.

(2) Video stream Mode: For Firefox, Safari, and Google Chrome browser.

(3) Snapshot Mode: For smart phone.

(4) SD Card Record Playback: For playback the video record in the SD card.

(5) Language: Choose the language here.

(6) OCX Download: For downloading and installing the OCX during the first time installation by IE.

Choose IE browser for example.

Figure 3.3

Step1: Click OCX Download, will pop-up the download window as below, choose save and install the Oplay.zip file of the

OCX, and you can also open and install it directly.

Figure 3.4



Note: If you click the livestream to login without downloading the OCX, you will see the window as below. The live video wont

be shown; you have to install the OCX as the window hint.

Figure 3.5

Step2: After installing the OCX, click livestream mode to login to the surveillance window.

Note: Video stream mode and snapshot mode does not need to install the OCX.



3.2 Surveillance Window

Figure 3.6

Section1: Logo position

Section2: Pan/Tilt Control Panel

Figure 3.7

1------Up, 2------Down,

3------Left, 4------Right ,

5----- Up-Left 6----- Up-Right

7----- Down-Right 8----- Down-Left



Section3: Control icons

Figure 3.8

Zoom In: Click it to start zoom in.

Zoom Out: Click it to start zoom out.

Horizontal Patrol: 355 from left to right, click it to start patrol, the icon will turn to be colored, like: .

Preset Cruise: Click it to start cruise from preset position 1 to position 8, the icon will turn to be colored, like: .

Control the IR LEDs ON/OFF Manually: Click it to set the IR LEDs normal ON, and the icon will turn to be colored,

like: . That means the default state of infrared red will be opened.

Set Horizontal Left side Border: Click it to set the current position as left side border.

Set Horizontal Right side Border: Click it to set the current position as right side border.

Border Patrol: Set the left&right side border first, click it to start border patrol, icon will turn to be colored, like: .

Guard Position ON: Click it to enable this function, the camera will recover to the preset guard position if without

any actions within 30 seconds.

Guard Position OFF: Click it to forbid guard position function.



Reversal: Click the reversal image, and the icon will turn to be colored, like: . Click again, will back to normal.

Mirror: Click the mirror image, and the icon will turn to be colored, like: . Click again, will back to normal.

OSD: Click it to show the device name, date&time on live video screen, the icon will turn to be colored, like: .

Device name: Go to Settings -> Device basic information -> Alias settings, can change the device name.

Date & Time: Go to Settings -> Device basic information -> Device date&time settings, can adjust the date&time.

I/O switch ON.

I/O switch OFF.

Section4: Video parameters

Figure 3.9

Mode: 50HZ(EU,CN), 60HZ(US,CA)

Resolution: 320x240(QVGA), 640x480(VGA), 1280x720(720p).

The bigger the resolution, the better of the image quality will be.

The smaller the resolution, the more fluent video streaming will be. Normally suggest to choose VGA(640x480)

Frame Rate: 5fps, 10fps, 15fps, 20fps, 25fps.

Normally, when the frame rate above 15, you can achieve fluently video.

Section 5: Image parameters

Figure 3.10



PTZ speed: There are three levels: Slow, Medium, Fast.

Rate: Adjust the rate parameter from 128 to 8192.

Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should

combine well with the network bandwidth. When the bandwidth is very narrow and bit rate is large, it will lead to video

can not play well.

Brightness: Adjust the brightness parameter from 0 to 255.

Contrast: Adjust the contrast parameter from 0 to 255.

Saturation: Adjust the saturation parameter from 0 to 255.

Hue: Adjust the chroma parameter from 0 to 255.

Default: Click the default, which means all the video parameters like Brightness, Contrast, Saturation, Chroma will be

presented the default values.

Section 6: Preset

Figure 3.11

This camera supports 8 preset positions.

Set: Click it to set the preset positions, and choose the number to save the position what you need the camera to remember.

Call: Click the call, which means you can call the preset positions what you have been set before.

How to do 8 basic preset positions?

1. Move the camera and stop at a desired place where you want set preset position.

2. Click Set button and choose the number(1-8) for the preset position.

3. After that, you can move the camera and stop at another place, and set another preset position. You can set the basic

8 preset positions with this method.

4. If you want to see one preset position you have set, click the Call button and choose the number, and the camera will go to

the preset position.

Section7: Multi-Device Window

Figure 3.12



It supports to maximum of 9 cameras being monitoring at the same time. Set other cameras in multi-device setting (Chapter

4.5.1)

Full Screen: Double click the live video window, it will change to full screen, double click again to exit.

Section8: Audio/Talk/Record/Snapshot/Settings

Audio: Click it to hear the sound around the camera by the earphone or speakers what connected with PC, and

the icon will turn to be colored, like . Click again to stop it.

Talk: Click it, the icon will turn to be colored, like , then talk to the microphone connected with PC,

people around the camera can hear your voice. Click again to stop it.

Record: Click it to start recording, the icon will turn to be colored, like ,Click again to stop it. The default

storage path is C:\RecordFiles. You can change the storage path: Settings->Basic Device Information->

Local Record Path.

Snapshot: Click it to take a snapshot and save the picture to default storage path C:\ Snapshots.

Settings: Click it and turn to advanced settings.

4 ADVANCED SETTINGS

Click the button Settings, and enter into advanced settings control panel.

4.1 Device Basic Information

It contains 5 columns: Device Information, Alias settings, Device date&time settings, Record Path, Record Schedule.

4.1.1 Device Information



Figure 4.1

Device Firmware Version: The System Firmware version of the camera.

Embeded Web UI Version: The application firmware version of the camera.

Alias: The device name of the camera.

Device ID: The unique ID of the camera, it will help you identify the camera in software.

Alarm Status: Show the alarm working status.

UPnP Status: Show the UPnP status.

DDNS Status: Show the DDNS working status.

MAC: The wired MAC address of the camera.

WIFI MAC: The WIFI MAC address of the camera.

WIFI Status: Show the camera connect the WIFI succeed or failed.

SD Total Capacity(M): Show the SD card total storage capacity.

SD Remaining capacity(M): Show the remain sd card capacity.

SD Status: Show the SD card status.

Language: Choose the suitable language.

4.1.2 Alias Settings

Default device name is Anonymous, so you can change the device name here.

Figure 4.2



4.1.3 Device Date&Time Settings

Figure 4.3

Device Clock Time: Show the internal system clock for your camera.

Device Clock Timezone: Choose the time zone of your region.

Sync with NTP Server: Select it to synchronize the camera with an Internet time to Network Time Protocol server.

NTP Server: Network Time Protocol server. Choose the one that is closest to your camera.

Sync with PC Time: Select it to synchronize the date & time of the camera with your computer.

Click Submit button to save your settings.

4.1.4 Record Path

Figure 4.4

Record Path: Set the location to save the record files in your computer, and it will generate a folder Record Files

automatically. The default storage path is C:\RecordFiles

Record file length(MB): Set the file size to generate a record file automatically, for example, if you set 100MB, and

the record is up to 100MB, it will generate a file and save to the Record Files folder automatically.

Record time length(Minute): Set the record time to generate a record file. For example, if you set 5 minutes, then it will

generate a file and save to the Record Files folder automatically every 5 minutes.

Record cover: Select it, when the storage disk is full, it will overwrite automatically.

The record file format is AVI.



4.1.5 Record Schedule

Figure 4.5

SD Total Capacity(M): Show the storage card total space.

SD Remaining capacity(M): Show the storage card free space.

SD Status: Show the storage card status, click Format button to clear all the contents.

Overwrite Automatically: Select it, when the storage card is full, it will overwrite automatically.

Record time(minute): Set the time length to generate a record file, time range from 5 to 120 minutes.

Schedule: Select it to enable the schedule.

Select all: Select it, will enable record all the time.

Schedule, here you can set the record during the time you set. Choose schedule and set the date & time range.

(Figure 4.5) From Monday to Sunday, every day is divided into 24 hours, and each hour is divided into 4 quarters.

Click the frame of the time range, it will turn to be blue color, which means the time range armed. Click it again, it

will turn back to blank, and delete the time you set.

NOTE: Make sure the date & time settings are correct firstly. (Figure 4.3)

ATTENTION: If you dont choose Schedule, the camera will record anytime when motion triggered.

4.2 Alarm Service Settings

4.2.1 Alarm Service Settings



Figure 4.6

Motion Detect Armed: Select it to enable motion detect alarm function.

Motion Detect Sensibility: The sensibility level from 1-10, the smaller the value is, the better sensitivity will be.

Alarm Input Armed: If you want to connect external alarm input devices, select it to enable the function.

Figure 4.7

Trigger Level: For this camera, alarm input trigger level generally suggest to choose Low.

Figure 4.8



When connect the ALM-IN with GND, the camera status is alarm input armed, so the alarm input trigger level need to be low.

If the trigger level is high, then the system will be in alarm status all the time.

Alarm preset linkage: Default is None, which means there is no action when motion detect alarm triggered.

Users also can choose any of the presets from 1 to 16, then once alarm triggered, the camera will

rotate to the selected preset position automatically.

IO Linkage on Alarm: If you want to connect external alarm output devices, select it to enable the function

Figure 4.9

Output Level: For this camera, alarm output level generally suggest to choose High.

Send Alarm Notification by Mail: Select it to enable this function, when motion detection triggered, will send a email with

snapshot to the definite mail box. Should finish the Mail Service Settings firstly.

FTP Upload Image on Alarm: Enable it to set upload images to FTP once alarmed.

FTP Upload Interval: Set the upload interval seconds, from 0 to 255s.

Schedule: Here you can set the motion detect alarm schedule.

Select all: Select it, will enable all the time armed.

ATTENTION: If you dont choose schedule, the camera will record anytime when motion triggered.

4.2.2 Mail Service Settings

Figure 4.10



Sender: Mailbox of sender, must support SMTP.

SMTP Server: Enter SMTP server for sender.

SMTP Port: SMTP port is usually set as 25. Some SMTP servers have their own ports, such as 587 or 465.

Need Authentication: Normally enable it, then can input username and password.

SSL: Secure Socket Layer, usually is None. For example, If you use Gmail, Transport Layer Security must be set to TLS

or STARTTLS and SMTP Port must be set to 465 or 25 or 587, the port you choose should be decided by Transport

Layer Security what you select.

SMTP User: Input correct SMTP user here. Some senders mailboxes name of SMTP users are full name, such as

[email protected], but some users only have the username, no suffix, such as test.

SMTP Password: Input correct mailbox password here.

Receiver: Mailbox for receiver, it can set 4 receivers, no SMTP limitation.

NOTE: Click Submit to save the settings, then click Test to check the result as below:

Figure 4.11

You will also receive a notification in your mailbox:

Figure 4.12

If it prompts one of the following errors after clicking Test. Verify the information you filled in is correct, then click Test again.

1) Can not connect to the server

2) Network Error. Please try later

3) Server Error

4) Incorrect user or password

5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try again

6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server



7) The message is denied by the server. Maybe because of the anti-spam privacy of the server

8) The server does not support the authentication mode used by the device

4.2.3 FTP Service Settings

Figure 4.13

FTP Sever: Set the FTP server here, it supports FTP server in LAN or can be accessed through internet.

FTP Port: Default is 21.

FTP User/FTP Password: Username and password.

Upload interval (Seconds): Set the interval time between every upload picture, the time could be 0 to 3600 seconds.

Click Submit to save the settings, then click Test to see if FTP has been successfully configured.

4.2.4 Alarm Log

Figure 4.14

Users can check the alarm log here, click Clear to delete all the logs.



4.3 Network Configuration

4.3.1 Basic Network Settings

If the router supports DHCP function, you can choose Obtain IP from DHCP Server to get dynamic IP.

Figure 4.15

Http Port: Default is 80.

Users can set it to another port number between 1 to 65535, but make sure they can not be conflicted

with other existing ports like 25, 21 etc.

NOTE: Users can also change the http port by IPCam Search Tool.

Figure 4.16

HTTP Port is used to access the camera remotely. If you want to access the camera and view the video, the HTTP Port must

be configured correctly, and generally, a static IP is recommended.

NOTE: If you want to set a static IP for the camera, please do the follow settings.

Turn to Basic Network Settings page. Keep the camera in the same subnet of your router or computer.



Figure 4.17

It is recommended that use the subnet mask, gateway and DNS server from your LAN. If you dont know the details, you can

check your computers local area connection as follows:

Control Panel -> Network and Sharing Center -> Local Area Connections -> Details.

Figure 4.18

There are two DNS servers, and you can set any of them, can also set it the same as Gateway.

NOTE: Users can also change the basic network settings by IPCam Search Tool



4.3.2 Wireless Lan Settings

Figure 4.19

1. Make sure the router is a wireless router.

2. Make sure the Wi-Fi antenna is well installed.

3. Make sure whether there is encryption of the WLAN of router, if there is encryption, keep the share key.

Step1: Login the camera, click Settings -> Network Configuration -> Wireless Lan Settings

Step2: Click Scan button and the camera will detect all wireless networks around the area.

Step3: Click the SSID (name of your router) in the list, the corresponding information related to your network, such as the

name and the encryption, will be filled into the relevant fields automatically.

Step4: You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the password you

filled are exactly the same for your router.

Step5: Click Submit, the camera will reboot, the LAN IP address of this camera will disappear from the IPCAM Search

Tool, waiting about 30 seconds, the camera should obtain a wireless connection, and the LAN IP of the camera will

show again on the window of the IPCAM Search Tool.

Step6: Then unplug the network cable, the camera will change to Wi-Fi connection, if the IP of the camera shows in the

IPCAM Search Tool, which means Wireless Lan Settings succeed.

Note: If you fail to make a wireless connection, please check the SSID, Encryption, Share Key again and do the same

settings, if still failed, please refer to your seller or contact us directly for assistance.



4.3.3 DDNS Service Settings

Figure 4.20

Set the DDNS Service

For this camera, users can use the third party DDNS service, such as DynDns, no-ip, 3322, 9299 etc.

Here take www.noip.com as an example:

Step1: Go to the website www.noip.com to create a free account.

Figure 4.21



Please register a free account step by step according to instructions on www.noip.com, and you will get an email to activate

your No-IP account. Click the link to finish the registration, then login the website to create a host.

Figure 4.22

Please create the domain name step by step according to instructions on www.noip.com, keep the username, password,

hostname, for example:

Username: testipcamera

Password: 1234567

Hostname: test2014.no-ip.org

1. Go to the DDNS Service Settings interface of your IP camera.

2. Choose NO-IP as DDNS Service.

3. Fill testipcamera as DDNS user, the 1234567 as DDNS password, the test2014.no-ip.org as DDNS domain and server

URL. Then click Submit to take effect. The camera will restart and take the DDNS settings effectively.

4. After a few seconds, the DDNS Status will show NO-IP succeed.

If failed, please check if you have input the correct hostname, user name, and password, and try to redo the settings.

Note: Please make sure you have set the static IP and Http port for the camera already.

Set the Port Forwarding within the router

Configure port (HTTPS port) forwarding on your router. For these steps, we can use the TP-LINK brand wireless router as an

example, and the camera LAN IP is http://192.168.1.100:88.



1. Go to the Forwarding Virtual Servers panel for setup. For other brands, you can check the user guide or user manual of

the router, or consult the manufacturer.

Figure 4.23

Figure 4.24

3. Set the service and internal port to 88, fill in the IP address 192.168.1.100, choose the Protocol ALL. In some router you

should choose both TCP/UDP.

Figure 4.25



4. Click Save to enable it.

Figure 4.26

After setting the DDNS Service and Port Forwarding when the router succeed, now you can access your IP camera by

https://domain name:HTTPS port via the Internet, for example: http://test2014.no-ip.org:88.

4.4 PTZ Configuration

PTZ Settings

Figure 4.27

Singal lamp: Two options ON and OFF to control the indicator of the camera.

Against Pre-bit: Click it to disable preset function.

Call preset on boot: Users can choose the options in dropdown list.

Disable: It doesnt work if choose this option.

Preset position 1-16: Choose one of them, camera will rotate to the specified position when started.

PTZ Speed: There are three levels: Slow, Medium, Fast of it.

Cruise Views: Can set the cruise laps here, when users do the cruise operation, the camera will repeat the same operation

according to the laps you set.

NOTE: Preset has to be set in advance, you can read section 6 in chapter 3.2 about the Preset details.



4.5 User&Device Manage

4.5.1 Multi-Device Settings

If you want to view multi-surveillance screens on one window, you need to login one camera. This camera will be defined as

the main device (The 1st Device), and go to Multi-Device Settings interface, add other cameras from 2

nd to 9

th device. It

supports a maximum of all 9 devices monitoring at the same time.

There are two options: Add cameras in LAN & Add cameras in WAN.

Add Cameras in LAN

Figure 4.28

1. Click Refresh to search the device list in Lan.

2. Click The 2nd

Device, it will unfold the form to show the details.

3. Choose the device you want to add it, then it will fill-in the Alias, Host, Http Port automatically.

4. Input the correct User and Password of the 2nd

device.

5. Click Add .

6. Do the same steps to the 3rd

device or others until 9th device, after that, click Submit to save all the settings.

Then, click Back to the main monitoring window, click 4 windows options, which will show 4 cameras you have set, click 9

windows options, it will show all the 9 channels.



Figure 4.29

Add Cameras in WAN

This camera supports to add cameras with DDNS domain name and port.

If you want to view all cameras via the internet(remote computer), please do the follow settings:

1. Make sure all of the cameras you added could be accessed through the internet. (Read DDNS Settings in chapter 4.3.3)

2. Login to the first camera using a DDNS domain name and port.

3. Click Multi-Device Settings. Choose The 2nd Device.

4. Fill in the 2nd cameras name, DDNS domain name(No need Http://), port number.

5. Enter user name and password and then click Add.

6. Do the same steps to the 3rd

device or others until 9th device, after that, click Submit to save all the settings.

Figure 4.30



NOTE: Here the Host must be entered as the second cameras DDNS domain name, not its LAN IP, you can find the DDNS

domain name and port from device status of each camera what you want to add.

Figure 4.31

Figure 4.32

Then, click Back to the main monitoring window, you will see all of the cameras accessible through the internet. When you

are away from home, you can use the first cameras DDNS domain name and port to view all the cameras via Internet.

Figure 4.33



4.5.2 User Settings

Here you can create users and set privilege to Visitor, Operator or Administrator. The default administrator account is

admin, you can login the camera as Administrator to set the users manually.

Figure 4.34

Visitor: Can only login to see the live video, it cannot do any operations except changing single, 4, 9 windows.

Operator: Can do all the operations on live video interface, but except Settings, can not change the advance settings.

Administrator: Have all privilege, it can do all operations and settings.

NOTE: Only administrator can set three those level accounts, camera will reboot once you finished the settings.

4.5.3 Maintain

Figure 4.35

Restore Factory Settings:

Click it, will present a pop-up window of prompt, select OK, all the parameters will be returned to factory settings, and the

device will reboot. This is similar to press the Reset button of the camera.



Figure 4.36

Reboot Device:

Click it, a pop-up window of prompt will be presented, and select OK, then reboot the camera.

This is similar to unplugging the power to the camera.

Figure 4.37

Upgrade Device Firmware and WEB UI:

You can check the current firmware and WEB UI version from Settings -> Device Information.



Figure 4.38

If you want to upgrade, click Browse and choose correct bin file, then click Upgrade.

Attention: If your camera works well with the current firmware, we recommend that you neednt upgrading. Please dont

upgrade the firmware unnecessarily. Your camera may be damaged if you configure wrong during upgrading.

NOTE:

1) Normally, only Device WEB UI need to be upgraded, please do not try to upgrade the Device System Firmware

2) Dont upgrade the firmware in WAN through the web UI, otherwise the upgrade process may be failed.

3) Please ensure you have downloaded the correct firmware package for your camera before upgrading. Read the upgrade

documentation (readme.txt file) in the upgrade package before you upgrading.

4) Please check the sizes of the bin files. They must match the size in the readme.txt file. If not, please download the

firmware again until the sizes are matched. If the bin file used wrong, the function of your camera would be incorrect.

5) Never turn off the power of the camera during upgrading until the IP camera restart and get connected, and the better use

wired mode.

6) If your camera supports SD Card, before upgrading the firmware, please unplug the SD card and reboot the camera.

NOTE: You can also upgrade by IPCam Search Tool, the same operation and attention.

4.5.4 Back

Click it back to the live video interface.

Figure 4.39

5 APP

We provides APP for Android and iOS system, which can help you view & listen wherever and whenever. Search and install

HD PTZ IPCam for Android and iOS devices.

If you would like to read more details on the Android APP or iOS APP, Please refer to the Quick Installation Guide.



6 APPENDIX

6.1 Frequently Asked Questions

NOTE: Any questions you have, please check Network connection firstly. Check the working status revealed by the indicators

on the network server, hub, exchange and network card. If it is abnormal, check the network connections.

6.1.2 I have forgotten the administrator password

To reset the administrator username and password, press and hold down the RESET BUTTON for 10 seconds. Release the

reset button, waiting about 20 seconds, and the camera will reboot and the username and password will be returned to the

factory default administrator username and password. Please keep the power on during reset

Default administrator username: admin

Default administrator password: blank (no password)

6.1.3 Camera can not record

Camera can not record when click Record button or cant change the manually record path.

When you use Windows7 or Vista, you may can not record or change the record path manually due to the security settings of

computer.

There are two ways to resolve the problem:

(1) Please add the camera as a trusted site to resolve this issue. The steps are

IE browser -> Tool -> Internet Options -> Security -> Trusted sites -> Sites -> Add

(2) Select IE browser icon, then right click, select Run as administrator

6.1.4 Subnet doesnt match

Check whether your ip camera in the same subnet of your computer. The step is

Control Panel -> Network and Sharing Center -> Local Area Connections -> Details.

Check subnet mask, IP address and gateways. When you set IP address, please make sure they are in the same subnet.

Otherwise you can't access the camera.

6.1.5 No Pictures Problems

The video streaming is transmitted by the ActiveX controller. If ActiveX controller isnt installed correctly you wont see any

video images.

You can resolve this problem by this way:

Download ActiveX controller (OCX) and set the safety property of IE in the PC when you view it first time:

IE browser -> Tool -> Internet Options -> Security -> Custom Level -> ActiveX control and Plug-ins

Three options should be set to be Enable, The ActiveX programs read by the computer will be stored. As follows:

Enable: Download unsigned ActiveX controls

Enable: Initialize and script ActiveX controls not marked as safe



Enable: Run ActiveX controls and plug-ins

Figure 6.1

If you allow the ActiveX running, however, still could not see live video. Please change another http port number to try again.

Dont use port 8000.

NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you can not see video,

please shut down firewall or anti-virus software to try again.

6.1.6 Cant access IP camera on Internet

There are some reasons:

1. ActiveX controller is not installed correctly

2. The port what camera used is blocked by Firewall or Anti-virus software. Please change the port number and try again.

3. Port forwarding is not successful

Double check these settings and make sure they are correct.

6.1.7 UPnP always failed

UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding automatically

because of firewall or anti-virus software. It also has much relations with routers security settings. So we recommend you do



port forwarding manually. You can view your camera on internet successfully after setting port forwarding manually in router.

6.1.8 Camera can not connect wireless

If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check whether your

settings are correct or not.

Normally, camera cant connect wireless mainly because of wrong settings.

Make sure broadcast your SSID; Use the same encryption for router and camera.

6.1.9 Cant see other cameras listed in multi-device when using remote access

If you want to view all the cameras via the WAN, verify that each camera add in the multi-device settings can be accessed by

using the DDNS name and port number. Using the DDNS domain name rather than the cameras LAN IP. (For more details

see: Add cameras in WAN)

6.1.9 I cant find Multi-device settings and Record Path settings

Record and multi-device function are controlled by activeX controller.

So if you use Safari, Firefox, Google chrome, it is impossible to use these functions.

6.1.10 I cant use the Audio, Talk, Record function.

These functions are controlled by activeX controller.

So if you use Safari, Firefox, Google chrome, it is impossible to use these functions.

6.2 Default Parameters

Default network Parameters

IP address: obtain dynamically

Subnet mask: obtain dynamically

Gateway: obtain dynamically

DDNS: The third party DDNS

Username and password

Default admin username: admin with a blank password



7 SPECIFICATIONS

Model: DH41S DH42S DH43S DH47S

Image Sensor

Image Sensor Color CMOS WXGA(megapixel) HD sensor

Display Resolution 720p/WXGA(1280*720), VGA(640*480), QVGA(320*240)

Mini. Illumination 0.5 Lux 0 Lux (With IR Illuminator)

Lens

Lens Type Glass Lens

Focal Length f: 4-9mm

Aperture F1.6

Angle of view 60 ~ 30

Audio Input/Output External RCA interface for two-way audio

Audio Compression ADPCM/G.726

Video

Image Compression H.264

Image Frame Rate 25fps maximum, downward adjustable

Resolution 1280 x 720(720P), 640 x 480(VGA), 320 x 240(QVGA)

Stream Single stream

Image Adjustment The brightness, contrast, saturation, chroma are adjustable

Flip Mirror Images Reversal and mirror

Night visibility Null 66pcs IR-LEDs

Distance up to 20m

22pcs IR-LEDs

Distance up to 20m

22pcs IR-LEDs

Distance up to 20m

IR-CUT Dual IR-CUT filter (Original)

Infrared mode Null Automatic or manual

Light Frequency 50Hz, 60Hz

PTZ

Pan/Tilt Angle H:355 & V: 95 H:355 & V: 95 H:355 & V: 75 H:355 & V: 75

3D Preset 8 presets, include Horizontal & Vertical Position and Focal length

Preset Cruise 1-8 preset positions cruise

Border Scan Set any position as left or right border, scan between the borders

Horizontal Scan 355 horizontal scan

Guard position Support, default is preset position 1

Alarm preset Support

Zoom 2.3x zoom

Network

Ethernet 10/100Mbps RJ-45 port

Protocol HTTP, HTTPS, FTP, TCP/IP, UDP

SMTP, DHCP, DDNS, UPnP, RTSP

Wireless Standard IEEE 802.11b/g/n

Data Rate IEEE802.11b: 11Mbps(Max.) IEEE802.11g: 54Mbps(Max.)

IEEE802.11n: 150Mbps(Max.)

Wireless Security WEP, WPA, WPA2

System

By PC Windows XP, Vista, 7, 8, Mac OS

By Phone Android, iOS

Browser Microsoft IE7 and above version or compatible browser;

Mozilla Firefox; Google Chrome; Apple Safari.



Device Clients Up to 64-channel,centralized monitor, remote record and playback

Physical

Dimension 162*131*191 mm 173*154*210 mm 162*131*191 mm 211*126*236mm

Net/Gross Weight 900g/1300g 1000g/1460g 800g/1200g 1200g/1600g

Color Box 235 x 165 x 215mm 255x 195 x 240 mm 235 x 165 x 215 mm 256*193*250mm

Power Power Supply DC 12V/1.0A DC 12V/2.0A DC 12V/1.5A DC 12V/1.5A

Power Consumption 8 Watts (Max.) 8 ~18 Watts (Max.) 8 ~15 Watts (Max.) 8 ~15 Watts (Max.)

Other Feature

Protection level IP66

Shell Metal shell

User Accounts Three levels user role

UID Technology UID scan technology applied, easy to operate, and highly confidential.

Reset Reset button is available

Alarm Motion detection alarm, I/O alarm

Environmental

Operate Temper. -20 ~ 50C (-4F ~ 122F)

Operating Humidity 20% ~ 85% non-condensing

Storage Temper. -20C ~ 60 (-4F ~ 140F)

Storage Humidity 0% ~ 95% non-condensing

Certification CE, FCC, RoHS

Warranty Limited 1-year warranty

Attention: Power adapter should be used between -20C -40C, and 20%-90% relative humidity.

7.1 CE & FCC

Electromagnetic Compatibility (EMC)

FCC Statement

This device compiles with FCC Rules Part 15. Operation is subject to the following two conditions:

* This device may not cause harmful interference

* This device must accept any interference receives, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment. This equipment can generate, use, and radiate the radio frequency energy. If it is not

installed and used in accordance with the installation manual, which may cause harmful interference to radio communications.

Operation of this equipment in a residential area is like to cause harmful interference, in which case the user will be required

to correct the interference at his own expenses.



FCC Caution

Any changes or modifications are not expressly approved by the party, which responsible for compliance can void the users

authority to operate this equipment.

CE Mark Warning

This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may

require to take adequate measures.

8. OBTAINING TECHNICAL SUPPORT

Well, we hope you have a enjoyable time during using the IP CAMERA and network camera. Besides, we hope it can be easy

for you to use. Perhaps you have some issues or questions but the Users Guide has not answered.

Please contact your reseller and ask for help firstly, if they could not resolve your problems, please contact our company.

If your reseller cannot provide services for you, please contact our service department: [email protected].

Thank you for your supporting and using.

user manual hd ptz ip camera v1.0

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