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Confidential ©, HPE 2016 Page 1 of 22 Operation Manual
User Manual for Online Single Window Clearance System
E-form Application through
State Service Delivery Gateway
Government of West Bengal
Version: 1.1
Confidential ©, HPE 2016 Page 2 of 22 Operation Manual
DOCUMENT CONTROL
Document Title: User Manual for Online Single Window Clearance System
Document Publication History
Date Author Version Remark
02-01-2015 Sumit Mukhopadhyay 1.0 First Version
15-02-2016 Sumit Mukhopadhyay 1.1 Modified
Reviewers
Date Reviewer Version Remark
03-01-2015 Udayan Mandal 1.0
15-02-2016 Udayan Mandal 1.1
Distribution
Version Name Designation Location
Confidential ©, HPE 2016 Page 3 of 22 Operation Manual
Proprietary Notice
This document is the property of HP Enterprise India Pvt. Ltd. (HPE) and is to be used only for the
purpose of - Implementing Electronic Forms Application through State SSDG Portal and Service
Delivery Gateway for the State of West Bengal, India (SP-WBSSDG) Project through West Bengal
Electronics and Industrial Development Corporation Limited (WBEIDC) as Nodal Office. The
contents, procedures and processes defined here are not to be used or reproduced elsewhere
without express written approval from HPE.
HP Enterprise India Pvt. Ltd. has its registered office at: -
HP Enterprise India Pvt. Ltd.
24, Salarpuria Arena, Hosur Main Road,
Adugodi,
Bangalore - 560030
West Bengal Technology Services Ltd. has its office at:
West Bengal Electronics Industry Development Corporation Limited (WBEIDC),
Webel Bhawan,
Block – EP & GP, Sector – V,
Salt Lake,
Kolkata - 700091
Confidential ©, HPE 2016 Page 4 of 22 Operation Manual
TABLE OF CONTENTS
1 PREFACE ..................................................................................................................................................... 5
2 INTRODUCTION .......................................................................................................................................... 5
2.1 AUDIENCE .......................................................................................................................................................................................... 5
2.2 HOW TO USE THIS DOCUMENT .............................................................................................................................................................. 5
2.3 STANDARDS AND CONVENTIONS USED IN THE GUIDE .............................................................................................................................. 5
3 GETTING STARTED .................................................................................................................................... 6
3.1 ACCESS THE ESERVICE PAGE .............................................................................................................................................................. 6
3.2 ONLINE SINGLE WINDOW CLEARANCE SYSTEM – INVESTMENT SELECTION PAGE .................................................................................... 7
3.3 ONLINE SINGLE WINDOW CLEARANCE SYSTEM – LANDING PAGE FOR LARGE SCALE INDUSTRIES ............................................................ 8
3.3.1 INITIAL LANDING PAGE FOR ONLINE SINGLE WINDOW CLEARANCE SYSTEM ........................................................................................... 9
3.3.2 INITIAL LANDING PAGE FOR ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - REGISTRATION CERTIFICATE PART I UNDER WBSSIS -
2013 9
3.3.3 INITIAL LANDING PAGE FOR ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - REGISTRATION CERTIFICATE PART II UNDER WBSSIS -
2013/2008 ................................................................................................................................................................................................ 10
3.3.4 INITIAL LANDING PAGE FOR ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - QUARTERLY PROGRESS REPORT UNDER WBSSIS -
2013/2008 ................................................................................................................................................................................................ 10
3.3.5 INITIAL LANDING PAGE FOR ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - CERTIFICATE OF COMMENCEMENT OF COMMERCIAL
PRODUCTION UNDER WBSSIS - 2008 ......................................................................................................................................................... 11
3.3.6 INITIAL LANDING PAGE FOR ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - MONTHLY PROGRESS REPORT(FOR BOTH REGISTERED
AND UNREGISTERED LARGE SCALE UNITS) .................................................................................................................................................... 11
4 USER REGISTRATION & MANAGEMENT ............................................................................................... 13
4.1 NEW USER REGISTRATION ................................................................................................................................................................ 13
4.1.1 FIELD DETAILS ............................................................................................................................................................................... 14
4.1.2 ACTION ITEMS ................................................................................................................................................................................ 14
4.2 RETRIEVE PASSWORD ...................................................................................................................................................................... 15
4.2.1 FIELD DETAILS ............................................................................................................................................................................... 15
4.2.2 ACTION ITEMS ................................................................................................................................................................................ 15
5 EFORM APPLICATION SUBMISSION PROCESS ................................................................................... 16
5.1 LOGIN .............................................................................................................................................................................................. 16
5.1.1 FIELD DETAILS ............................................................................................................................................................................... 16
5.1.2 ACTION ITEMS ................................................................................................................................................................................ 16
5.2 ONLINE SINGLE WINDOW CLEARANCE (FOR STATUTORY CLEARANCES) ................................................................................................ 17
5.3 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - REGISTRATION CERTIFICATE PART I UNDER WBSSIS – 2013 ................................ 18
5.4 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - REGISTRATION CERTIFICATE PART II UNDER WBSSIS - 2013/2008 ....................... 19
5.5 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - QUARTERLY PROGRESS REPORT UNDER WBSSIS - 2013/2008............................ 20
5.6 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - CERTIFICATE OF COMMENCEMENT OF COMMERCIAL PRODUCTION UNDER WBSSIS –
2008 21
5.7 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - MONTHLY PROGRESS REPORT (FOR BOTH REGISTERED AND UNREGISTERED LARGE
SCALE UNITS) ............................................................................................................................................................................................. 22
Confidential ©, HPE 2016 Page 5 of 22 Operation Manual
1 PREFACE
This manual describes how to use the e-Form Application from a citizen’s point of view.
2 INTRODUCTION
2.1 AUDIENCE
This guide is intended for users who are using the e-Form web application. Users of this guide
should be familiar with the functionality of the e-Form Application.
2.2 HOW TO USE THIS DOCUMENT
This document is basically a guide for the users who will use the e-Form application. Step by step
flow is mentioned in the document. Users can follow the steps to successfully use the e-Form
application.
2.3 STANDARDS AND CONVENTIONS USED IN THE GUIDE
i. A star (*) implies a mandatory field.
ii. Unique Application ID, generated after the submission of the eForm, should be kept
cautiously for any future reference.
Confidential ©, HPE 2016 Page 6 of 22 Operation Manual
3 GETTING STARTED
e-Form application enables the Citizens/Entrepreneurs to avail different services provided by
different departments of Government of West Bengal. A selected set of application forms are
available with a web interface which can be submitted online to avail the respective services. The
following sections elaborate the steps to access the required services for Online Single Window
Clearance System (OSWiCS).
3.1 ACCESS THE eSERVICE PAGE
Use the URL https://eservices.wb.gov.in/ to get the following page:
• Click the link called “Online Single Window System for Large Scale Industries” to get the landing
page for Online Single Window Clearance System. Please follow the instructions on the screen.
• Click the link called “Manage your account” to get the new user registration link on the eForm
Application Login page.
Confidential ©, HPE 2016 Page 7 of 22 Operation Manual
3.2 ONLINE SINGLE WINDOW CLEARANCE SYSTEM – INVESTMENT
SELECTION PAGE
Select option “Fixed Capital Investment including Plant & Machinery of Rs. 10 crore or more for
Manufacturing” to access the landing page for Large Scale Industries:
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3.3 ONLINE SINGLE WINDOW CLEARANCE SYSTEM – LANDING PAGE FOR
LARGE SCALE INDUSTRIES
Click any one of the choices above to get the Login screen to enter the respective application
window. On successful login, the initial landing page for the respective application will be displayed
as displayed in the following sections.
Confidential ©, HPE 2016 Page 9 of 22 Operation Manual
3.3.1 Initial Landing page for Online Single Window Clearance System
3.3.2 Initial Landing page for Online Single Window Incentive Registration -
Registration Certificate Part I under WBSSIS - 2013
Confidential ©, HPE 2016 Page 10 of 22 Operation Manual
3.3.3 Initial Landing page for Online Single Window Incentive Registration -
Registration Certificate Part II under WBSSIS - 2013/2008
3.3.4 Initial Landing page for Online Single Window Incentive Registration -
Quarterly Progress Report under WBSSIS - 2013/2008
Confidential ©, HPE 2016 Page 11 of 22 Operation Manual
3.3.5 Initial Landing page for Online Single Window Incentive Registration -
Certificate of Commencement of Commercial Production under WBSSIS -
2008
3.3.6 Initial Landing page for Online Single Window Incentive Registration -
Monthly Progress Report(For both registered and unregistered large scale
units)
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In all the above cases, click on the link as mentioned below to get the respective responses:
1) Please go through the instructions by clicking this link before you proceed further
a. This will display an outline help on the respective service in PDF format.
2) Click here to submit a new application or check status of the already submitted application
a. This will take the user to the Login page for that application.
b. Successful login with the already registered user credentials will display the respective
landing pages of the application.
Confidential ©, HPE 2016 Page 13 of 22 Operation Manual
4 USER REGISTRATION & MANAGEMENT
The following sections details out different user registration & management activates that the
Citizen/Entrepreneur can perform in the eForm application.
4.1 NEW USER REGISTRATION
Citizens need to register themselves using the Create New Account link in the eForm Application
Login page:
Clicking Create New Account link, Citizen will get option to choose to register himself/herself as an
Entrepreneur.
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Citizen will be able to Register himself/herself & get his/her Login Credentials to apply for the
eServices.
4.1.1 Field Details
Fields Remarks
User Type* Choose option as Entrepreneur
User Name* Provide this to create User Name
Password* Provide this to create Password
(Password should be exactly eight character long and must contain at
least one Capital Letter and One Number and One Special Character
from @,#,$,%,_ )
Confirm Password* Provide the same as entered in Password to confirm the password
Email id* Provide this to receive Email messages
Applicant's Mobile No.* Provide mobile number to receive status messages
Enter the text printed in
the box:*
Enter the text available in the image available beside this option
* means required fields
4.1.2 Action Items
Fields Remarks
Save Click this to Register as new user using the information provided and
avail the eServices.
Cancel Click this to clear all the entered information & close the Registration
page
Post successful Registration of user, the screen will show a confirmation window.
Application will also send SMS & Email to the Registered User using the credentials provided.
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4.2 RETRIEVE PASSWORD
Clicking the link Forgot Password, registered users can retrieve the saved password.
User needs to choose the Entrepreneur option in the following window:
User needs to fill up required details & click Get Password to get a new password in his registered
Email Id:
4.2.1 Field Details
Fields Remarks
User Type* Choose option as Entrepreneur
User Name* Enter registered User Name
Email id* Enter you valid Email Id
Enter the text printed in
the box*
Enter the text available in the image available beside this option
* means required fields
4.2.2 Action Items
Fields Remarks
Get Password Click this to get the existing password in Email Id provided
Cancel Click this to clear all the entered information & close the Forgot
Password page
Confidential ©, HPE 2016 Page 16 of 22 Operation Manual
5 EFORM APPLICATION SUBMISSION PROCESS
5.1 LOGIN
To avail the e-services of the concerned departments, Citizen requires being a registered user. The
login page appears with the following features:
5.1.1 Field Details
Fields Remarks
User Name Enter User Name (Mandatory)
Password Enter Password (Mandatory)
Remember Me Select to save the entered User Name & Password for later use
(Optional)
5.1.2 Action Items
Button/Link Remarks
Create New Account Click this to register a new user.
Forgot Password Click this to recover loss/forgotten password
Login Click this to validate the User Name & Password, enables valid users to
enter the service Dashboard page.
Reset Click this to clear all the entered information
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5.2 ONLINE SINGLE WINDOW CLEARANCE (FOR STATUTORY CLEARANCES)
On successful login, the initial Dashboard page for “Online Single Window Clearance System” will
appear to the Entrepreneur User which is as follows:
• For the first time users, please click the link to “Click here to submit a New Application” to get
the respective new application page.
• This will take you to the Basic Information entry & submission page.
• Please fill it up & submit to start the submission of other relevant Departmental Forms or
Approval Documents or Manual submission details using the following Dashboard page:
Confidential ©, HPE 2016 Page 18 of 22 Operation Manual
5.3 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - REGISTRATION
CERTIFICATE PART I UNDER WBSSIS – 2013
On successful login, the initial Dashboard page for “Online Single Window Incentive Registration -
Registration Certificate Part I under WBSSIS – 2013” will appear to the Entrepreneur User which is
as follows:
For the first time users, please click the link to “Click here to submit a New Application” to get the
respective new application page.
Confidential ©, HPE 2016 Page 19 of 22 Operation Manual
5.4 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - REGISTRATION
CERTIFICATE PART II UNDER WBSSIS - 2013/2008
On successful login, the initial Dashboard page for “Online Single Window Incentive Registration -
Registration Certificate Part II under WBSSIS - 2013/2008” will appear to the Entrepreneur User
which is as follows:
For the first time users, please click the link to “Click here to submit a New Application” to get the
respective new application page.
Confidential ©, HPE 2016 Page 20 of 22 Operation Manual
5.5 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - QUARTERLY
PROGRESS REPORT UNDER WBSSIS - 2013/2008
On successful login, the initial Dashboard page for “Online Single Window Incentive Registration -
Quarterly Progress Report under WBSSIS - 2013/2008” will appear to the Entrepreneur User which
is as follows:
For the first time users, please click the link to “Click here to submit a New Application” to get the
respective new application page.
Confidential ©, HPE 2016 Page 21 of 22 Operation Manual
5.6 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - CERTIFICATE OF
COMMENCEMENT OF COMMERCIAL PRODUCTION UNDER WBSSIS –
2008
On successful login, the initial Dashboard page for “Online Single Window Incentive Registration -
Certificate of Commencement of Commercial Production under WBSSIS – 2008” will appear to the
Entrepreneur User which is as follows:
For the first time users, please click the link to “Click here to submit a New Application” to get the
respective new application page.
Confidential ©, HPE 2016 Page 22 of 22 Operation Manual
5.7 ONLINE SINGLE WINDOW INCENTIVE REGISTRATION - MONTHLY
PROGRESS REPORT (FOR BOTH REGISTERED AND UNREGISTERED
LARGE SCALE UNITS)
On successful login, the initial Dashboard page for “Online Single Window Incentive Registration -
Monthly Progress Report” will appear to the Entrepreneur User which is as follows:
For the first time users, please click the link to “Click here to submit a New Application” to get the
respective new application page.