user guide for mobile connect for usmo for blackberrysep 19, 2013 · with a blackberry device, you...

User Guide for

Mobile Connect for USA Mobility Pagers for

BlackBerry

Amcom Software, Inc.

Copyright Mobile Connect 3.5

Document Version 1.0

Last Saved Date: September 19, 2013

Copyright 2003-2013 Amcom Software, Inc. All Rights Reserved.

Information in this document is subject to change without notice. The software described in this document is

furnished under one or more Program/Product License Agreements. The software may be used or copied only in

accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval

system, or transmitted by any means electronic or mechanical, including photocopying and recording for any

purpose without the written permission of Amcom Software, Inc.

Amcom Software, Inc.

10400 Yellow Circle Drive

Suite 100

Eden Prairie, MN 55343

USA

Trademarks Microsoft and Windows are trademarks of Microsoft Corporation. Other brands and their products are trademarks or

registered trademarks of their respective holders and should be noted as such.

User Guide for Mobile Connect for USMO for BlackBerry Contents iii

Contents

Mobile Connect for BlackBerry 1

Mobile Connect for BlackBerry ......................................................................................... 1

Installing Mobile Connect 2

Mobile Connect Installation on a BlackBerry ..................................................................... 2 Installing Mobile Connect .................................................................................................. 3 Updating Device Registration ............................................................................................. 8 Viewing Sites to Which Your Device is Registered ........................................................... 8

Receiving and Replying to Messages 10

Receiving and Replying to Messages ............................................................................... 10 Receiving Messages .......................................................................................................... 11

Using the Call Back Button ................................................................................ 11 Replying to Messages ....................................................................................................... 12

Cancel ................................................................................................................. 12 Reply .................................................................................................................. 13

Reviewing Messages ........................................................................................................ 15 Deleting Messages ............................................................................................................ 16

Editing Preferences 19

Editing Preferences ........................................................................................................... 19 Editing Alarm Options ...................................................................................................... 21 Editing How Long Messages are Stored ........................................................................... 22 Editing the Maximum Number of Messages Stored ......................................................... 24 Editing Screen Controls .................................................................................................... 26 Editing Ports ..................................................................................................................... 28 Editing the Automated Sync Interval ................................................................................ 30 Editing the Push Delivery Notifications ........................................................................... 33

Working with Your BlackBerry 36

Working with Your BlackBerry ....................................................................................... 36 Accessing the Application Using the BlackBerry Enterprise Server (BES) ....... 36 Viewing the About Screen .................................................................................. 36

Reviewing the Application Status 38

Reviewing the Application Status ..................................................................................... 38

Setting and Updating Access Codes 41

Setting and Updating Access Codes ................................................................................. 41 Using the Access Code to Access the Client ...................................................... 42 Setting an Access Code ...................................................................................... 42 Changing an Access Code .................................................................................. 45 Turning off the Access Code .............................................................................. 48

iv Contents User Guide for Mobile Connect for USMO for BlackBerry

Creating and Using Message Templates 50

Creating and Using Message Templates ........................................................................... 50 Creating a Message Template............................................................................. 51 Reviewing the List of Message Templates ......................................................... 54 Choosing a Message Template for a Reply Message ......................................... 56

Viewing Health Check Information 59

Viewing Health Check Information .................................................................................. 59

Index 65

User Guide for Mobile Connect for USMO for BlackBerry Mobile Connect for BlackBerry 1

Mobile Connect for BlackBerry

Mobile Connect for BlackBerry Welcome to Mobile Connect for USA Mobility Pagers for BlackBerry! Mobile Connect allows you to receive

messages right on your BlackBerry mobile device, eliminating the need for multiple paging devices.

This document covers how to successfully install, set up, and use Mobile Connect on your BlackBerry device.

BlackBerry and Wi-Fi

With a BlackBerry device, you are able to send and receive Mobile Connect messages using Wi-Fi if your normal

cellular coverage is not available and Wi-Fi coverage is available. For example, cell coverage may not be available

in the basement of a building. If Wi-Fi is available in that location, then Wi-Fi is automatically used to send and

receive Mobile Connect messages. You can verify the service you are using by reviewing the Manage

Connections|Service Status option setting on your BlackBerry device.

The topics below are covered in this document:

Installing Mobile Connect

“Receiving and Replying to Messages” on page 10 includes an installation overview, information on how to install

Mobile Connect, how to update your device registration, and how to review sites to which your device is registered.

Receiving and Replying to Mobile Connect Messages

“Receiving and Replying to Messages” on page 10 explains how to receive messages, use message templates,

receive invalid requests, refresh BlackBerry messages, and how to reply to messages.

Working with Your BlackBerry

“Working with Your BlackBerry” on page 36 explains how to view the About screen on your BlackBerry device

and how to access Mobile Connect using the BlackBerry Enterprise Server (BES).

Editing Mobile Connect Preferences

“Editing Preferences” on page 19 explains how to determine the alarm sound and vibrate options for each page

priority, how to determine message storage, and how to determine how the response options are displayed on the

device.

Reviewing the Application Status

“Reviewing the Application Status” on page 38 explains how to access and use the registration status, network

service, SMS listener status, and BlackBerry Push listener.

Setting and Updating Access Codes

“Setting and Updating Access Codes” on page 41 explains how to use the access code to access the client, set up an

access code, update an access code, and turn off an access code.

Creating and Using Message Templates for BlackBerry

“Creating and Using Reply Templates for BlackBerry” on page 50 explains how to create, review, and choose

message templates.

2 Installing Mobile Connect User Guide for Mobile Connect for USMO for BlackBerry


Mobile Connect Installation on a BlackBerry The Mobile Connect installation process consists of downloading, installing, and registering the Mobile Connect

application on your device.

After your device is registered by a site administrator, you receive an email from Mobile Connect. This email

includes a URL of a location from which you can download the Mobile Connect application.

After you download the application from the URL included in the email from Mobile Connect, you must install the

application. For detailed information on how to install the application, please refer to “Mobile Connect Installation

on a BlackBerry” on page 2.

When the Mobile Connect application is opened on your device for the first time, you must enter your username and

password. The username and password are included in the email that you receive from Mobile Connect.

Simply, the following things must be done before the Mobile Connect application can function properly on your

device:

1. A site administrator registers your device

2. You receive an email from Mobile Connect

3. You download the Mobile Connect application onto your device from the URL included in the email from

Mobile Connect

4. You install the Mobile Connect application on your device

5. You register the Mobile Connect application on your device with the username and password included in

the email from Mobile Connect

Mobile Connect Installation Overview

“Mobile Connect Installation on a BlackBerry” on page 2 covers how to register your Mobile Connect device so

Mobile Connect can be installed on your BlackBerry.


“Installing Mobile Connect” on page 3 includes information on how to successfully install Mobile Connect on your

BlackBerry device.

Updating Device Registration

“Updating Device Registration” on page 8 covers how to update the device registration on your BlackBerry device.

Viewing Sites your Device is Registered With

“Viewing Sites Your Device is Registered With” on page 8 includes information on how to view the sites to which

your device is registered.

User Guide for Mobile Connect for USMO for BlackBerry Installing Mobile Connect 3

Installing Mobile Connect Before you begin, make sure you have the URL from which the Mobile Connect application can be downloaded.

This URL can be obtained from your system administrator or from the email that is sent as part of the Mobile

Connect registration process.

1. Display your BlackBerry’s main screen. Menu options display.

2. Click the Browser icon. Your default internet browser displays.

3. In the URL field, enter the Mobile Connect Client application URL, as specified in the Mobile Connect

Client registration email.


4. Click to submit the URL and access the Mobile Connect website.

5. Click the Download the BlackBerry client link. The application screen displays.

6. Click the Download button. The Mobile Connect application is downloaded and installed. The Mobile

Connect icon displays on the BlackBerry’s main screen.


7. Click the Mobile Connect icon on the device. The Registration screen displays.

8. In the Username field, enter the username or phone number for the device. The username is included in the

registration email received from Mobile Connect.

9. In the Password field, enter the password for the device. The password is included in the registration email

received from Mobile Connect.

NOTE: Not all sites require passwords to register your Mobile Connect device. If the registration email you

receive from Mobile Connect does not contain a password, do not enter a password into the field.


10. Click the Register button. The device is registered. The Messages screen displays.

11. Click the Menu button on the device to display the application’s menu.

12. Choose the Preferences menu option. The Preferences screen displays.


13. Scroll to the Port preference. The Default option becomes highlighted.

14. The Port setting must be set to DEFAULT. If it is not set to DEFAULT by default, you must change the

setting.

a. Choose the Port drop down menu.

b. Choose the DEFAULT option.

c. Click the Menu button on the device. The device menu displays.

d. Choose the Save menu option to save the change and complete the installation.


Updating Device Registration During the installation and registration process, Mobile Connect sends email updates when these events occur:

New registration

Update in registration

Change in device

Change in device model

Change in device carrier

Removal of registration while device is registered to other sites

Removal of registration without being registered to other sites

When any of these changes occur, users are required to re-register their device to the database. An email is sent to

the device which includes the URL that is needed to re-register the device.

1. Access the re-registration email from Mobile Connect.

2. Access Mobile Connect on the mobile device. A registration screen displays.

3. Enter your username or phone number into the Username field on the device.

4. Enter the password that is sent in the email from Mobile Connect into the Password field on the device.

5. Click the Register button. The device is registered.

Viewing Sites to Which Your Device is Registered Sites are locations that send Mobile Connect messages. Before devices can receive Mobile Connect messages, they

must register with at least one site. After a device is registered with a site, that device can receive Mobile Connect

messages from that site. In some cases, a paging device may be registered to more than one site. A list of the sites to

which the paging device is registered can be viewed on the device.

1. Access the Mobile Connect software on your device. The home screen displays, showing any received

messages.


2. Click the Menu button. The menu displays.

3. Choose the Application Status menu option. The Application Status screen displays.

4. Choose the Registration option. The Registration screen displays, showing the list of sites to which your

device is registered.

10 Receiving and Replying to Messages User Guide for Mobile Connect for USMO for BlackBerry

Receiving and Replying to Messages

Receiving and Replying to Messages Messages that are sent from an Amcom application are automatically received by Mobile Connect when the Mobile

Connect feature is being used. When a Mobile Connect message is received, the device rings and/or vibrates to alert

you that a message has been received, as specified in the Mobile Connect preferences for the device.

The following topics are discussed in this section:

Receiving Messages

“Receiving Messages” on page 11 includes information on what happens when a Mobile Connect message is

received on your device.

Replying to Messages

“Replying to Messages” on page 12 includes information on the different response types that can be used to respond

to Mobile Connect messages.

Reviewing Received Messages

“Reviewing Received Messages” on page 15 includes information on reviewing the message list and choosing a

response option.

Deleting Messages

“Deleting Messages” on page 16 includes information on how to delete individual Mobile Connect messages, as well

as how to delete all of the messages that are currently being stored in the application.

User Guide for Mobile Connect for USMO for BlackBerry Receiving and Replying to Messages 11

Receiving Messages When a Mobile Connect message is received by Mobile Connect, the alarm and/or vibration specified for the device

occurs. Mobile Connect is automatically launched and displays the new message in the Mobile Connect message

screen. The number of new messages displays in the Message Received title bar.

If your device receives a message when turned off, a notification sounds the next time the device is turned on. Then,

the time that displays in the Message Received screen represents the time that the message was sent to the Mobile

Connect device, not when the device was turned on and sounded a notification.

Please note that if you are not logged into the system from which you are sending Mobile Connect messages, the

Reply button does not display when the message is received.

Using the Call Back Button

Some Mobile Connect messages include call back numbers for the message receiver to call. When a message

includes call back information, the Call Back button displays. The Call Back button allows users to easily call back

the number that is included in the Mobile Connect message. Please note that Mobile Connect supports international

numbers.

When the Call Back button is clicked in Mobile Connect, an acknowledgement response is sent back to the sending

system.

NOTE: If more than one call back number is included in the Mobile Connect message, the user is asked which

number should be called when the call back button is clicked.

Mobile Connect also allows users to place calls using VOIP when VOIP information is included in a Mobile

Connect message. When a message is received that includes VOIP call back information, the Call Back button

displays. When the Call Back button is clicked, a call is made using a VOIP client that is installed on the device

being used.


1. A Mobile Connect message is received on the device. If the message includes a call back number, the Call

Back button displays.

2. To call back the number included in the Mobile Connect message, click the Call Back button. The call back

number is contacted.

Replying to Messages When Mobile Connect message is received, the user can respond to the message using the response options at the top

of the screen.

A user can respond to a Mobile Connect message in one of the following ways:

Cancel: The user can close received messages. For an example, please refer to “Cancel” on page 12.

Reply: The user can reply to the message. For an example, please refer to “Reply” on page 13.

Cancel

The user can close a received Mobile Connect message by clicking the Close button, or the door button. When the

Close button is chosen, the system that sent the message is notified that the message was received. On the device, the

last screen that was accessed before the new message is shown.


1. The message is received and displays on the message screen.

2. Click the Close button or the door button. A notification is sent to the message sender indicating that the

message was received. The screen that was viewed before the message displays is shown on the screen.

Reply

The user responds to the message by clicking the Reply button or the orange message icon in the message screen.

This enables you to send a text message reply to the original message.

After being sent, each reply message is included in the message list. Information on the time the reply was sent, how

long ago the reply was sent, who the message was sent to, and who sent the message can be accessed by clicking on

the reply message in the Messages screen.

A previously created reply template can also be used to reply to a Mobile Connect message. The reply template

feature is used to create a set of standard replies that can be customized as needed when a reply is sent. When you

reply to a Mobile Connect message, you can select a template for a reply message, which may decrease the amount

of time needed to reply to a message. For more information about message templates, please refer to “Creating and

Using Reply Templates for BlackBerry” on page 50.

1. The message is received and displays on the Message Received screen.


2. Click the orange message icon or the Reply button. The Reply screen displays.

3. In the Reply field, enter text for a reply message.

4. Click the Send button. The reply message is sent.


Reviewing Messages The messages that have been received display in the Messages screen. If a message has multiple replies in one

thread, a number displays next to the original message in the Messages screen. The text of the message and the time

the message was received are displayed. The messages are sorted by date and time.

The messages are stored on the device until you either manually delete the message, the message has reached the

maximum number of days for which a message can be stored on the device, or if the number of messages exceeds

the chosen limit of stored messages for the device. When this maximum is reached, the message is automatically

deleted.

Icons are used to denote the message type and message status:

The open envelope icon is used to show that the message has been closed or replied to.

The check mark icon is used to show that the message is a reply to an original message, or if the

message is a sent message.

Three dots appear next to a message that is in the process of being sent.

An “X” icon is used to show that a message has failed to send and that the system is not going to retry

sending the message.


Deleting Messages Messages that are received on your Mobile Connect application can be deleted individually or they can all be deleted

at once.

Please note that if you do not want to delete Mobile Connect messages manually, messages can be automatically

deleted when the message time limit specified in the Auto delete messages older than preference has been reached.

For more information about this setting, please refer to “Editing How Long Messages are Stored” on page 22.

Deleting Individual Messages

To manually delete individual Mobile Connect messages on your device, follow the information below.

1. Access the message list screen. The message list screen displays.

2. Highlight the message you want to delete. The message and any replies to the message display, if

applicable.


3. Click the Menu button on the device. The menu displays.

4. Choose the Delete menu option. The chosen message is deleted.

Deleting All Messages

To delete all of the Mobile Connect messages that are currently being stored on your device, follow the information

below.

1. Access the message list screen. The message list screen displays.




4. Scroll to the Client Options section. The Client Options section displays.

5. Choose the Delete all messages option. A warning dialog displays.

6. Click the OK button. All of the messages that were being storied on your Mobile Connect application are

deleted and a confirmation dialog displays.

User Guide for Mobile Connect for USMO for BlackBerry Editing Preferences 19

Editing Preferences

Editing Preferences The Mobile Connect application has a set of preferences that can be used to determine how Mobile Connect handles

messages, such as ring type, how long messages are saved before they are automatically deleted, and alarm volume.

Please note that configuration options may prevent some preference options from being editable on the mobile

device. If a preference option cannot be edited on the device, the site administrator controls the settings of that

preference option in the Mobile Connect Administration page. If a preference option is controlled by the

administrator and cannot be edited by the Mobile Connect device user, the locked preference option is grayed out

and displays like the screen capture shown below. In the screen capture shown below, the Alarm Interval (seconds)

and Alarm Sound fields are not locked and can be edited, while the Alarm Volume and Alarm Vibrate fields are

locked and cannot be edited by the mobile device user.

This section explains how to set Mobile Connect preferences like ring style, response options styles, message storage

duration, and alarm volume.

Editing Alarm Options

“Editing Alarm Options” on page 21 includes information on how to edit alarm options on your Mobile Connect

device.

Editing How Long Messages are Stored

“Editing How Long Messages are Stored” on page 22 includes information on how to edit the setting that controls

the duration of time that messages are stored on your device.

Editing the Maximum Number of Messages Stored

“Editing the Maximum Number of Messages Stored” on page 24 includes information on how to edit the setting that

controls how many Mobile Connect messages are stored on your device.

20 Editing Preferences User Guide for Mobile Connect for USMO for BlackBerry

Editing Screen Controls

“Editing Screen Controls” on page 26 includes information on how to edit the setting that controls if you view

Mobile Connect graphics in the form of buttons or icons.

Editing Ports

“Editing Ports” on page 28 includes information on editing ports on your Mobile Connect device.

Editing the Automated Sync Interval

“Editing the Automated Sync Interval” on page 30 includes information on how to edit the setting that controls how

frequently your device syncs.


Editing Alarm Options Mobile Connect messages are classified into three categories by the sender of the message. These levels are: low

priority, medium priority, and high priority. These options are shown in the Preferences screen. Within each

category (low, medium, high), you are able to change the alarm volume, alarm vibrate, alarm interval, and the alarm

sound for each priority level. These fields are described below.

Please note that even though you can configure the low, medium, and high priority settings within the application,

Mobile Connect messages are only received as medium-priority messages.

Alarm Volume The Alarm Volume setting determines how loud the message alarm plays. You can select a

volume from the list of settings: HIGH, MEDIUM, LOW, or OFF. If you choose the OFF

volume option, note that an alarm does not sound when messages are received.

Alarm Vibrate The Alarm Vibrate setting specifies whether the device vibrates when a message is received.

You can select either the ON or OFF option.

Alarm Interval

(seconds)

The Alarm Interval setting determines the length of time that should occur between alarm

sounds and/or vibrate. The time is measured in seconds.

Alarm Sound The Alarm Sound setting determines the ring tone that is played when a message is received

by Mobile Connect.

1. Access Mobile Connect on the device. The main screen displays, showing any messages.

2. Click the Menu button. The Mobile Connect menu displays.



4. In the Alarm Options-High, Alarm Options-Medium, and Alarm Options-Low fields, make the desired

changes. The changes are automatically saved.

Editing How Long Messages are Stored Your Mobile Connect device can be programmed so messages are automatically deleted if they are older than a

chosen number of days.

Please note that this preference setting only applies to messages that have been acknowledged, replied to, or ignored.

Unread messages and messages that have not been acknowledged are not deleted.

1. Access Mobile Connect on the device. The main screen displays, showing any received messages.




4. Scroll to the Client Options portion of the Preferences screen.


5. Click on the number next to the Auto delete messages older than option. A list of numbers displays.

6. From the list, choose the number of days you would like Mobile Connect to wait before deleting messages.

When the new number is chosen, the device automatically deletes all messages that are older than the

chosen number of days.

Editing the Maximum Number of Messages Stored The Mobile Connect preferences on the device can determine how many Mobile Connect messages can be stored on

the phone at one time.

Please note that this preference setting only applies to messages that have been acknowledged, replied to, or ignored.

Unread messages and messages that have not been acknowledged are not deleted.



5. Click on the number next to the Maximum messages stored field. A list of numbers displays.

6. Choose the maximum number of messages you want your device to save at one time. The change is

automatically saved.

Editing Screen Controls When your BlackBerry device receives a message, you have the option to close or reply to the message. Different

settings determine how the response options (Close and Reply) are displayed in the Mobile Connect message screen.

The two available options are: icons and buttons. Choosing the Icons option displays the message response options

as pictures, and the Buttons option displays the message response options as text.



5. Choose the Screen Controls option. A list of two possible choices displays.

6. Choose the desired option. When the option is chosen, the change is automatically saved.

Editing Ports Ports in Mobile Connect serve as a communication medium between a device and what the device is communicating

with. You are able to choose which port your device talks to the system through. The port feature is used when

receiving SMS messages. Please note that it is not recommended that Mobile Connect devices communicate through

ports other than the default port in the device. Also, the port that your device should communicate through is chosen

during setup and changing this setup is not recommended.





4. Scroll to the Port field.


5. Click on the Port field. A list of different ports displays.

6. Choose the port number you would like to use. The change is automatically saved. Please note that

changing the port number from Default is not recommended.

Editing the Automated Sync Interval The automated sync interval in Mobile Connect represents the amount of time between syncs with the system.





4. Scroll to the Automated Sync Interval field.


5. Click on the number that is highlighted next to the Automated Sync Interval field. A Sync interval in

minutes dialog displays.

6. In the Sync interval in minutes field, enter the number of minutes you want between syncs.

7. Click the OK button. The change is automatically saved.


Editing the Push Delivery Notifications In the Mobile Connect client, you can configure when you receive push notifications from the application. For

example, if you would like to receive a notification from the Mobile Connect application when a messages failure

occurs, you can configure that setting in the Push Delivery Notifications screen.

Mobile Connect has the ability to send you push notifications when the following events occur:

A message fails to send

Successful delivery of a message

A sent message is acknowledged

A sent message is ignored

NOTE: Within the Mobile Connect application, this feature displays and can be configured. However,

because the USA Mobility version of the Mobile Connect application does not use client-initiated

messaging, this feature does not send notifications to your device when the defined events occur.





4. Scroll to the Push Delivery Notifications section. The section displays.

5. Enable any desired options.

Failure Enable the Failure option if you would like to receive a push notification from

Mobile Connect when a message fails to send.

Delivery Enable the Delivery option if you would like to receive a push notification from

Mobile Connect when a successful message delivery occurs.

Acknowledgement Enable the Acknowledgement option if you would like to receive a push

notification from Mobile Connect when a sent message is acknowledged.

Ignore Enable the Ignore option if you would like to receive a push notification from

Mobile Connect when a sent message is ignored.


6. After all desired options are enabled or disabled, click the menu button. The menu displays.

7. Choose the Save menu option. The changes are saved.

36 Working with Your BlackBerry User Guide for Mobile Connect for USMO for BlackBerry

Working with Your BlackBerry

Working with Your BlackBerry This section covers how to access the screen that provides more information on Mobile Connect and your device.

Accessing the Application Using the BlackBerry Enterprise Server (BES)

If you have BES (BlackBerry Enterprise Server) on your BlackBerry device, you have the option to deploy the

Mobile Connect application using the BES application push functionality. In order to do this, the settings in your

BES configuration need to be modified to allow Mobile Connect to be accessed through the BES.

1. Log into the BlackBerry Enterprise Server with your username and password.

2. Refer to the “Sending Software and BlackBerry Java Applications to BlackBerry Devices” chapter in the

BlackBerry Enterprise Server Administration Guide for steps to complete the setup modifications. This

guide can be found on the BlackBerry website.

Viewing the About Screen

After installing Mobile Connect on your BlackBerry device, you are able to access information about the software by

accessing the About screen. To access the About screen, follow these steps:

1. Access the main messages screen. The home screen displays.

User Guide for Mobile Connect for USMO for BlackBerry Working with Your BlackBerry 37

2. Choose the Menu button. The Menu displays.

3. Choose the About menu option. The About screen displays.

38 Reviewing the Application Status User Guide for Mobile Connect for USMO for BlackBerry

Reviewing the Application Status

Reviewing the Application Status The current status of the various Mobile Connect applications running on a BlackBerry device can be reviewed in

the Application Status screen. This screen displays the current status for the device’s Mobile Connect registration

status, the network service, SMS Listener, and the BlackBerry Push Listener. You can also stop and start the SMS

Listener and the BlackBerry Push Listener.

1. Access Mobile Connect on your device. The Mobile Connect main screen displays, showing any messages.


User Guide for Mobile Connect for USMO for BlackBerry Reviewing the Application Status 39

3. Choose the Application Status menu option. The Application Status screen displays. From this screen,

you can review and edit the status information for the device.

Registration Status

Choose the Registration option to review the Mobile Connect registration information for the device.

Network Service

Choose the Network Service option to review the network service information for the device.

40 Reviewing the Application Status User Guide for Mobile Connect for USMO for BlackBerry

SMS Listener Status

Choose the SMS Listener option to review the SMS Listener status and port information for the device.

You can stop a listener by clicking the Stop button, which toggles to a Start button. Click the Start button

to restart the service.

BlackBerry Push Listener

Choose the BlackBerry Push Listener option to review the BlackBerry Push Listener status for the device.

You can stop a listener by clicking the Stop button, which toggles to a Start button. Click the Start button

to restart the service.

User Guide for Mobile Connect for USMO for BlackBerry Setting and Updating Access Codes 41

Setting and Updating Access Codes

Setting and Updating Access Codes When an access code is set on a BlackBerry device, the user of the device is forced to enter the access code before

being able to access Mobile Connect on the device.

An access code that allows a user to use the Mobile Connect client can be specified for each device using a

Preferences option. An access code is not required. By default, an access code for Mobile Connect is not set.

Some sites may require that the devices belonging to their site use access codes. In this case, the Mobile Connect

user is asked to set an access code on the device during a new installation or during an upgrade. After the code is set,

the user is then required to enter the code every time he or she access Mobile Connect.

The access code can be any set of characters allowed by the client. The client does not accept excessively long

access codes or codes containing illegal characters.

When an access code has been set, the code must be entered when:

The user manually accesses the client on the device

A Mobile Connect message is received on the device and the client is not currently being accessed by the

user

When the client is accessed either by the user or when a Mobile Connect message is received, an access code screen

displays and the code must be entered.

In addition, you must also enter the access code after the application is put in the background and is then re-opened.

When the Mobile Connect application is put in the background on your device, the application instantly locks and

the access code must be entered again before the application can be accessed.

Further, if your device enters a locked state, the access code must also be re-entered. For example, if you lock your

device and then unlock your device, you must then re-enter the access code for the Mobile Connect application the

next time the application is opened.

You can also choose to not require an access code. When an access is code is not required, the user does not have to

enter an access code to access the client.

42 Setting and Updating Access Codes User Guide for Mobile Connect for USMO for BlackBerry

Using the Access Code to Access the Client

When an access code has been set, an access code screen displays when the user manually accesses the client or a

Mobile Connect message is received and the user is not currently accessing the client. Simply put, an access code is

a password that must be entered on a device before the Mobile Connect application can be accessed.

1. The access code screen displays.

2. Enter the access code for the device.

3. Click the OK button to access the client.

Setting an Access Code

An access code is set using the Access Code option in the Preferences menu.

1. Access Mobile Connect on the BlackBerry device. Any current messages display.


2. Click the Menu button on the device. The Mobile Connect menu displays.


4. Scroll down to the Access Code option.


5. Click on the Access Code menu option. The Access Code dialog displays.

6. In the New Code field, enter the new access code.

7. In the Confirm Code field, re-enter the access code. The entries in the New Code and Confirm Code

fields must match exactly.

8. Click the Save button to save the access code.


Changing an Access Code

An existing access code for a device can be changed.

1. Access Mobile Connect on the BlackBerry device. Any current messages are displayed.





5. Choose the Access Code menu option. The access code screen displays.

6. In the Old Code field, enter the current access code.


7. In the New Code field, enter the new access code.

8. In the Confirm Code field, re-enter the new access code. The entries in the New Code and Confirm Code

fields must match exactly.

9. Click the Save button to save the access code.


Turning off the Access Code

A user can decide to turn off an access code after the access code has been set. After the access code is turned off,

the access code is no longer needed to access the Mobile Connect client on the phone and the access code entry

screen does not display.

1. Access Mobile Connect on the BlackBerry device. Any current messages display.





5. Choose the Access Code menu option. The access code screen displays.

6. In the Old Code field, enter the current access code.

7. Do not make an entry in the New Code field.

8. Do not make an entry in the Confirm Code field.

9. Click the Save button to save the blank access code. The blank access code is saved and you no longer have

to enter an access code to access Mobile Connect.

50 Creating and Using Message Templates User Guide for Mobile Connect for USMO for BlackBerry

Creating and Using Message Templates

Creating and Using Message Templates The message template feature is used to create a set of standard templates. A template consists of static text that can

be used to reply to a Mobile Connect message. Using a message template allows users to easily select an already

existing text response to respond to a Mobile Connect message. This means that users do not have to insert text

manually on their device to reply to a message. When you reply to a Mobile Connect message, you can select a

template for the message. The user can then enter any extra text as needed; however, entering extra text is not

required.

For example, you may send many reply messages that state when you will be available for a meeting or when you

will arrive at a certain building. The reply template contains the static text and leaves the end of the message

available for customization, such as the following: “I will be available” and “I will arrive at.”

When you use the message template as a reply message, you choose the desired template and then enter the variable

information, such as the following: “I will be available in 10 minutes” and “I will arrive at Building A.”

Please note that in some cases, a site administrator controls the message templates that are available on a Mobile

Connect device. When a site administrator has control of the message templates for a device, the administrator enters

any desired templates into the Mobile Connect Administration page. The templates that are entered into the Mobile

Connect Administration page are then made available on the Mobile Connect device. When an administrator controls

the templates, the user of the device does not have the ability to edit the templates that are created by the

administrator. However, in addition to the templates created by the site administrator, the device users have the

ability to create their own message templates.

NOTE: The combination of static text defined for the reply template and the variable text entered when a reply

template is used is limited to 70 characters.

User Guide for Mobile Connect for USMO for BlackBerry Creating and Using Message Templates 51

Creating a Message Template

Message templates can be created and used in Mobile Connect to help you respond to messages quickly and easily.





4. Scroll down to the Messages menu option in the Templates section of the menu.

5. Click the Messages menu option. The Templates screen displays.

6. Click the Menu button. The menu displays.


7. Choose the New Template menu option. The Templates screen displays.

8. In the blank field, enter text for the new message template.

9. When you are done entering text for the new message template, click the Menu button. The menu displays.


Through this menu, several actions can be performed.

Select Choosing the Select button highlights the text that is entered in the Reply field.

Check

Spelling

Choosing the Check Spelling menu option checks the spelling for the text you enter in

the Reply field.

Clear Field Choosing the Clear Field menu option clears all the text that is entered in the Reply

field.

Show

Symbols

Choosing the Show Symbols menu option gives you the option to use symbols in the

Reply field. Please note that this option is not available on all devices.

Close Choosing the Close button closes the menu.

10. Click the Save button. The new message template is saved. The new template displays in the Templates

screen.

Reviewing the List of Message Templates

The list of reply templates on the device can be reviewed.





4. Scroll down to the Messages menu option in the Templates section of the menu.


5. Choose the Replies menu option in the Templates section of the menu. The Templates screen displays,

showing any message templates.

Choosing a Message Template for a Reply Message

A message template can be used to reply to a message.

NOTE: For more information about replying to a Mobile Connect message, please refer to “Replying to Messages”

on page 12.

1. Access the message to which you want to reply. The Message Received screen displays, showing the

message.


2. Click the Reply button. The Reply screen displays.


4. Choose the Templates menu option. The Templates screen displays, showing the list of available reply

templates.


5. Choose the reply template you want to use. The text for the template is inserted into the message reply.

6. Enter any variable information into the reply.

7. Click the Send button. The message is sent.

User Guide for Mobile Connect for USMO for BlackBerry Viewing Health Check Information 59

Viewing Health Check Information

Viewing Health Check Information Health check status information can be viewed for Mobile Connect on your Mobile Connect device. If you are

unable to receive Mobile Connect messages on your device, the Health Check status feature can help determine

which portion of the Mobile Connect message sending process is causing the problem. The Health Check screen

shows the status of the following information on the Mobile Connect device:

Correct AMC Client for Blackberry OS

Reach AMC Hosted Client Messaging via WiFi

Reach AMC Hosted Web Server via WiFi

BIS Enabled

BES Enabled

Reach AMC Server Client Messaging at Site Name via WiFi

Reach AMC Server Web Server at Site Name via WiFi

When the Mobile Connect device has established a successful connection between the device and the locations listed

above, a green circle displays next to the field. In addition, when the device is determining the final status of the

field, a yellow circle displays. When a successful connection is not established between the Mobile Connect device

and the locations listed above, a red circle displays next to the field, indicating that there is a problem with the

connection.

Please note that the following fields are displayed only after the device is registered with Mobile Connect: Reach

AMC Server Client Messaging at Site Name via WiFi or Mobile and Reach AMC Server Web Server at Site

Name via WiFi or Mobile.

1. Access the Mobile Connect home screen. The Messages screen displays.

60 Viewing Health Check Information User Guide for Mobile Connect for USMO for BlackBerry

2. Click the Menu button. Menu options display.

3. Choose the About menu option. The About screen displays.

4. Click the Menu button. Menu options display.

5. Choose the Health Check menu option. The Health Check screen displays.


Field Field Description Potential causes of failed connection

Solutions

Correct AMC

Client for

Blackberry OS

This field determines

if the correct Mobile

Connect client is

installed on the

BlackBerry device.

The incorrect client is

installed on the

device.

Install the correct version

and build for a BlackBerry

device onto the telephone.

Reach AMC

Hosted Client

Messaging via

WiFi

This field monitors

the connection

between the Mobile

Connect device and

the Mobile Connect

hosted environment.

The device may not

have a data plan.

The device may not

be connected to a

WiFi source.

The firewall settings

may be blocking the

connection.

The mobile

connection may be

misconfigured.

The Airplane Mode

may be enabled on

the device.

Connect the device to a

data plan.


WiFi connection.

Edit the firewall settings to

allow connections.

Disable the Airplane Mode

on the device.



Solutions

Reach AMC

Hosted Web

Server via WiFi

This field monitors

the connection

between the Mobile

Connect device and

the command service

on the Mobile

Connect hosted

environment.

The device may not

have a data plan.

The device may not

be connected to a

WiFi source.

The firewall settings

may be blocking the

connection.

The Airplane Mode

may be enabled on

the device.


data plan.


WiFi connection.

Edit the firewall settings to

allow connections.

Disable the Airplane Mode

on the device.

BIS Enabled This field monitors if

the BlackBerry

Internet Service

(BIS) is enabled and

functioning on the

Mobile Connect

device.

The BIS is not

enabled on the

device.

A successful

connection is not

established between

the device and the

BlackBerry Internet

Service.

Enable BIS on the device.

Establish a connection

between the device and the

BIS. For more detailed

information on how to do

so, please reference

BlackBerry’s technical

documentation.

BES Enabled This field monitors if

the BlackBerry

Enterprise Server

(BES) is enabled and

functioning on the

Mobile Connect

device.

The BES is not

enabled on the

device.

A successful

connection is not

established between

the device and the

BlackBerry

Enterprise Server.

Enable BES on the device.

Establish a connection

between the device and the

BES. For more detailed

information on how to do

so, please reference

BlackBerry’s technical

documentation.

Reach AMC

Server Client

Messaging at Site

Name via WiFi

This field monitors

the connection

between the Mobile

Connect device and

the Mobile Connect

server. This

connection

establishes if the

messaging service on

the server is available

for the connection.

Please note that this

field is only used for

devices that have the

client-initiated

messaging feature

enabled.

The device cannot

establish a

connection to the

Mobile Connect

server.

The firewall

configurations may

be blocking outside

access inbound to the

Mobile Connect

server on port 8090

and 8091.

Edit firewall settings to

allow connections through

ports 8090 and 8091.



Solutions

Reach AMC

Server Web

Server at Site

Name via WiFi

This field monitors

the connection

between the Mobile

Connect device and

the command service

for the entered site.

Please note that this

field is only used for

devices that have the

client-initiated

messaging feature

enabled.

The device may not

have a data plan.

The firewall

configurations may

be blocking the

connection.


data plan.

Reconfigure the firewall

settings to allow the

connection.

User Guide for Mobile Connect for USMO for BlackBerry Index 65

Index

B

BES 36

BlackBerry Enterprise Server 36

BlackBerry Push Listener 40

C

Call Back Button 11

Calling a Number Back 11

Check Mark Icon 15

Close Button 12

Composing Messages

Check Spelling 54

Clear Fields 54

Closing the Menu 54

Select 54

Show Symbols 54

Creating and Using Message Templates for

BlackBerry 50

Choosing a Message Template for a Reply Message

56

Creating a Message Template 51

Creating and Using Templates for BlackBerry 50

Reviewing the List of Message Templates 54

D

Deleting Access Codes 48

Door Button 12

E

Editing Mobile Connect Preferences 19

Alarm Interval 21

Alarm Sound 21

Alarm Vibrate 21

Alarm Volume 21

Editing Alarm Options 21

Editing How Long Messages are Stored 22

Editing Message Screen Controls 13

Editing Ports 28

Editing Push Delivery Notifications 33

Editing Screen Controls 26

Buttons 26

Icons 26

Editing the Automated Sync Interval 30

Editing the Maximum Number of Messages Stored

24

Overview 19

Envelope Icon 15

I



Overview 2

Updating Device Registration 8

Viewing Sites Your Device is Registered With 8

M

Message Symbols 15

Mobile Connect for BlackBerry 1

BlackBerry and WiFi 1

Overview 1

N

Network Service 39

O

Orange Envelope Button 13

P

Preferences

Set Default Site Dialog 6, 23, 25, 27, 29, 31, 34, 43,

45, 48, 51, 55

R

Reach AMC Hosted Client Messaging via WiFi or

Mobile Field 61

Reach AMC Hosted Web Server via WiFi or Mobile

Field 62

Reach AMC Server Client Messaging at Site Name

via WiFi or Mobile Field 62

Reach AMC Server Web Server at Site Name via

WiFi or Mobile 63

Receiving and Replying to Mobile Connect Message

Overview 10

Receiving and Replying to Mobile Connect Messages

10

Making VOIP Calls 11

Receiving Messages 11

Replying to Messages 12

Close 12

Reply 13

Response Types 12

Reply Overview 12

Reviewing Messages 15

Message Symbols 15

Check Mark Symbol 15

Envelop Symbol 15

Three Dot Symbol 15

66 Index User Guide for Mobile Connect for USMO for BlackBerry

X Symbol 15

Symbols 15

Using the Call Back Button 11

Viewing Reply Message Information 13

VOIP Support 11

Receiving Emails from Mobile Connect 8

Receiving Mobile Connect Messages 11

Receiving Re-registration Emails from Mobile

Connect 8

Registration Status 39

Reply Button 13

Replying to Messages

Deleting Messages 16

Replying to Mobile Connect Messages 12


BlackBerry Push Listener 40

Network Service 39

Registration Status 39


SMS Listener Status 40

S

Setting and Updating Access Codes 41

Overview 41

Setting an Access Code 42

Turning off the Access Code 48

Updating an Access Code 45

Using the Access Code to Access the Client 42

SMS Listener Status 40

T

Three Dot Icon 15

V

Viewing Health Check Information 59

Reach AMC Hosted Client Messaging via WiFi or

Mobile 61

Reach AMC Hosted Web Server via WiFi or

Mobile 62

Reach AMC Server Client Messaging at Site Name

via WiFi or Mobile 62

Reach AMC Server Web Server at Site Name via

WiFi or Mobile 63

Viewing Mobile Connect Version Information 36

Viewing Reply Message Information 13

VOIP 11

W

When Access Codes are Needed 41

Working with Your BlackBerry 36

Accessing the Mobile Connect Application Using

the BlackBerry Enterprise Server (BES) 36

Viewing the About Screen 36

X

X Icon 15

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