user guide for faqs extension - rootways.com€¦ · faq stands for 'frequently asked...
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User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
FAQs
USER GUIDE
Version 1.0.0
Table of Contents
1. INTRODUCTION …………………………….………………….. 2
2. HOW TO USE AND CONFIGURE…………………………………… 3
2.1 General Settings………………………………………………….. 3
2.2 FAQs Management………………………..……………………... 5
3. FRONT END…………………..……………………............................. 10
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
1. INTRODUCTION
FAQ stands for 'Frequently Asked Questions', a well written and organized FAQ page has
the same order of importance as Home and other main CMS pages. If you spend too much
time and money on website emails & customer-service calls answering the same set of
questions to your customers about your services or products; then including Rootways
FAQs in your website can benefit you in many ways financially and also make your
website's user experience better than ever!
No technical knowledge required! You can flexibly set up your FAQ page as per your
requirements.
You don't need to worry about your site speed. Rootways FAQs doesn't affect your site
speed.
Let's take a look at its Features below:
Features Listing:
Manage Categories of FAQs and edit it anytime from admin.
Sort order of Categories to display accordingly on FAQ page on front end.
Enable/Disable specific Category of FAQs in a single click.
Add FAQ Title and its Answers in Description to display it on front end.
Group the FAQs by assigning them Categories.
Most FAQs: Tell your users which questions are most frequently asked by assigning the
questions to this Category.
Display Q&A in collapsible pull-out panels making space for more questions.
Refer specific topic by keyword search for FAQs which shows keywords not only in
questions but also answers.
Easy to Install and Configure, User Friendly Interface.
Reliable and Prompt Support by Rootways to help you solve any difficulties in using
FAQs extension.
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
2. HOW TO USE AND CONFIGURE
This section will show you how to configure Rootways FAQs Extension. It's very easy and fast!
2.1 General Settings:
This section will show you how to manage FAQs from Configuration settings.
Log in to Admin Panel and then click System Configuration Rootways (Left sidebar)
FAQs. See the below Screen shot of FAQs Settings and along with detailed description of each
setting.
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
Enable: Enable/Disable FAQs using this setting.
Domain Mode: Choose Live or Development mode.
Domain: If Live Mode is selected, then enter live domain URL that was entered at the
time of purchase of the extension or if you've selected Development Mode then enter
development domain URL that you entered for the purchase of the extension.
License key: Enter License key that was sent to you by Rootways shop via email.
Number of FAQs per page: Add the number of FAQ you want to display on each page.
Page Title: Enter the title of the FAQ page on front end.
Meta Keywords: Add all relative keywords for your FAQ page that can also help with
your website's SEO.
Meta Description: Here you can add Meta description for your front end FAQ page.
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
2.2 FAQs Management:
This section will show you how to manage FAQs. Go to Admin FAQs Manage FAQs.
Add FAQs: Click on 'Add FAQs' button from top right to add new FAQs, when you click on
'Add FAQ' button you will see a page like screenshot as below.
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
There are 6 fields under FAQ General Tab.
- Title: Title of the Question.
- Description: Answer to the specific question, introduction of your product or particular
service.
- Category: Select the category for the question and group that categories' questions
together.
- Most Frequently: Select 'Yes' to feature all the questions that are most frequently asked
by the users otherwise 'No'. This category will display above all other
categories.
- Sort Order: Enter the order you want this question to be displayed at.
- Status: Select 'Enabled' to display the question on front end and 'Disabled' if you
don't want to display the question.
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
After filling all required information for FAQs click on 'Save' or 'Save and Continue Edit'. Now
check the front-end of your website, reload it and you'll be able to see the group of category for
FAQs, Search bar for keyword search and FAQs in collapsible manner.
Manage FAQ List From Admin:
You can see the list of all FAQs under Admin → FAQs → Manage FAQs. You can
search FAQs by Title, Description, Category, Most Frequently, Sort Order and Status. You can
edit FAQ by clicking on edit action or click on any FAQ. Default order of FAQs is based on
ascending Sort Oder of FAQs. Below is the screenshot that features FAQs list:
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
You can also delete any FAQ. To delete any question, edit or click on the question and
then 'Delete' button. You can see the 'Delete' button in screenshot below:
Manage FAQ Categories From Admin:
You can organize questions for particular topic by assigning them to a category. You can
manage FAQ categories from Admin → FAQs → Manage Categories. You can Add, Edit and
Delete any category of FAQ from this tab. Add sort order and status of the Category. Categories
will be shown as per sort order and you can set 'Enabled'/'Disabled' status for the category if you
want it to be displayed or temporarily removed from the categories list.
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
You can also delete any FAQ Category. To delete any category, edit or click on the
category and then 'Delete' button. You can see the 'Delete' button in screenshot below:
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
3. FRONT END:
After successfully install our FAQ extension, automatically generate URL for FAQ page at
front end and you can access FAQ page using below URL.
https://YOUR_DOMAIN/index.php/faq
All the categories that you have added for the FAQs will be shown in the Left sidebar.
Simply click on the Category name to see all the FAQs related to that particular category on
the right side. All the FAQs are listed on the right side in collapsible pull-out manner
meaning the answers for the questions will be revealed when clicked on the question.
Want to refer particular topic without having to go through all the questions?! Then just
search the keyword related to the topic in the Search bar above the questions. You'll be able
to see the questions with that keyword as well as answers featuring the keyword.
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
Rootways FAQs extension gives you the facility to include Pagination in your FAQ page
without having to write a single line of code! Just add how many questions you want to be
shown in a page from 'FAQs''Configuration''Number of FAQs per page' field.
Another unique feature of Rootways FAQs extension is that the FAQ page of your website is
changed using AJAX without the whole page being loaded. Use of AJAX for the FAQ page
greatly improves your website's performance as it delivers quick responses.
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
RESPONSIVE FAQs Page:
Rootways FAQs Extension is fully Responsive and flexible. Our Fully Responsive FAQs
Extension refers that your website will have the same user experience on any device having
different screen sizes. It suggests that our extension is adjustable to any screen size.
User Guide for FAQs Extension
2016 Rootways Inc. All Rights Reserved.
That's how easy it is to use FAQs extension by Rootways. Please contact us for any queries
regarding Magento and custom web-development of E-commerce websites.
Our Website: https://rootways.com/
Our Shop: https://rootways.com/shop/
Email: [email protected]
Phone: 1-855-766-8929
Our team is working on the newer version of Rootways FAQs with an extra ordinary feature that you've never seen with any
extension!!!
------------------------- THANK YOU -------------------------