user guide
DESCRIPTION
USER GUIDE. LEARN HOW TO USE YOUR MOBILE PHONE TO SEND AND RECEIVE MONEY. VERSION 3.0. TABLE OF CONTENTS. 1. WHAT IS GTMOBILE MONEY?. 2. GETTING STARTED. 3. FUNDING YOUR ACCOUNT. 4. LINKING YOUR BANK ACCOUNT. 5. TRANSFERRING MONEY. 6. RECEIVING MONEY. 7. WITHDRAWING MONEY. - PowerPoint PPT PresentationTRANSCRIPT
USER GUIDE
VERSION 3.0
LEARN HOW TOUSE YOUR
MOBILE PHONETO SEND AND
RECEIVEMONEY
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
WHAT IS GTMOBILE MONEY?
GTMOBILE MONEY is a Fast, Secure and Convenient way to transfer FUNDS using a Mobile Phone…
GTMOBILE MONEY can also be used for:
Bill Payments
Shopping
Airtime Purchase
WHAT IS GTMOBILE MONEY?1
WHO CAN USE GTMOBILE MONEY?
GTMOBILE MONEY can be used by anyone with a mobile phone. Your Mobile Number is also your Account Number and it is also a required parameter when logging into your account.
WHAT IS GTMOBILE MONEY?1
PHONENUMBER
GTMMACCOUNTNUMBER=
WHAT IS A WALLET?
The GTMOBILE MONEY ACCOUNT has several pockets:
The permanent default pocket is called the Mobile Money Wallet or “WALLET” for short.
A Bank Account Pocket can also exist. This is the linkage to your GTBank Account.
Other special products may be deployed as Pockets such as:
“TARGET SAVINGS”
“CREDIT CARD”
“LOYALTY POINTS”
“FUEL PAYMENTS”
WHAT IS GTMOBILE MONEY?1
HOW DO I FUND AND WITHDRAW FROM MY ACCOUNT?
Your WALLET can be funded via any Bank Account – YES, even from other Banks by using your Debit Card to effect a transfer through the ATM or Internet.
You can also walk into any GTBank Branch to fill a Transfer Form.
Funds can be withdrawn from the WALLET via any GTBank ATM without using an ATM Card.
WHAT IS GTMOBILE MONEY?1
NOTE:
Funding and Withdrawals can only be done from the default pocket of the GTMobile Money Account which is referred to as the WALLET.
WHAT ABOUT SECURITY?
Your GTMOBILE MONEY WALLET is highly secure;
Your phone number is your account number
Transactions are secured with your password (or PIN)
Confirmation SMS is sent to your phone number for every transaction
Transaction details are not stored on the phone so funds are safe even when the phone is stolen
All CBN Security guidelines have been implemented.
WHAT IS GTMOBILE MONEY?1
NOTE:
Do not disclose your PIN to anyone. It is your PIN that gives you secure access to your WALLET.
POP QUIZ
TRUE
WHAT IS GTMOBILE MONEY?1
PHONENUMBER
GTMMACCOUNTNUMBER
= WALLET=
FROM A FUNDING AND WITHDRAWAL PESPECTIVE CAN YOU CONFIRM WHETHER THE STATEMENT ABOVE IS TRUE OR FALSE BY CLICKING ANY OF THE BUTTONS BELOW:
FALSE
CONGRATULATIONS!!
You have successfully completed CHAPTER 1 of the GTMOBILE MONEY USER GUIDE . Watch out for CHAPTER 2 where we teach you how to get the GTMobile Money Application unto your Phone.
WHAT IS GTMOBILE MONEY?1
PHONENUMBER
GTMMACCOUNTNUMBER
= WALLET=
This statement is absolutely correct for funding and withdrawals, because as mentioned earlier, the default pocket is the only one enabled for this type of transactions
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
GETTING STARTED2
GETTING STARTED
In order to use GTMOBILE MONEY there are 3 easy steps:
1. DOWNLOAD (GET) THE APPLICATION
2. REGISTER YOUR PERSONAL DETAILS
3. ACTIVATE YOUR ACCOUNT
GETTING STARTED2
HOW TO GET THE APPLICATION
Before you get the GTMOBILE MONEY App you must be able to determine which format is suitable for your Mobile Phone…
GTMOBILE MONEY is available in three (3) major formats:
1. Smart Phone Application
2. SIM Toolkit
3. USSD*
With these three formats, GTMOBILE MONEY is available to you regardless of the type or model of phone you are using.
* Unstructured Supplementary Service Data
GETTING STARTED2
FORMAT #1
The SMARTPHONE Application is available for DOWNLOAD on Android, Blackberry, iPhone and Java enabled Phones.
GETTING STARTED2
HOW TO DOWNLOAD THE APPLICATION
The SMART PHONE Application has to be downloaded from your phone browser.
First of all ensure that you have internet access on your smart phone.
NOTE:
If you don’t have Internet access, please contact your network provider for guidelines to enable you browse on your phone.
GETTING STARTED2
BROWSE TO ANY OF THE LISTED LOCATIONS:
NOTE:
The URL’s are case-sensitive These are also temporary locations as ALL the applications will soon be available in respective native app stores like: Google Play, Nokia App Store, Apple App Store and Blackberry App World.
For Blackberry App:BB – OS5http://bit.ly/GTBankBB5BB - OS6 & 7 etc http://bit.ly/GTBankBB6
For Java App (Nokia, LG, etc): http://bit.ly/GTBankJAR
For Android App:
http://bit.ly/GTBankANDROID
For iPhone App:
COMING SOON
GETTING STARTED2
CHECK FOR THE GTBANK ICON IN YOUR PHONE MENU AFTER DOWNLOADING
GETTING STARTED2
NOW YOU CAN LAUNCH THE APPLICATION BY CLICKING ON THE ICON
GETTING STARTED2
CONGRATULATIONS! YOU HAVE LAUNCHED YOUR SMART PHONE APPLICATION
GETTING STARTED2
CONGRATULATIONS! YOU HAVE LAUNCHED YOUR SMART PHONE APPLICATION
NOTE:
Now that you have launched your SMART PHONE application, the next step is to register and activate your account.
GETTING STARTED2
REGISTRATION USING THE SMARTPHONE APP
By clicking the SIGNUP button shown on the screen, you will reveal the REGISTRATION page
GETTING STARTED2
ENTER YOUR PERSONAL DETAILS
NOTE:
Please use the Navigational buttons built into the smart phone app to move between screens.
GETTING STARTED2
ENTER YOUR PERSONAL DETAILS
NOTE:
Please use the Navigational buttons built into the smart phone app to move between screens.
GETTING STARTED2
CONFIRM YOUR PERSONAL DETAILS BEFORE YOU SUBMIT
NOTE:
Please use the Navigational buttons built into the smart phone app to move between screens.
GETTING STARTED2
CONFIRM YOUR PERSONAL DETAILS BEFORE YOU SUBMIT
After submission of details, a six-digit ACTIVATION CODE is sent to you which will be used to activate your account.
GETTING STARTED2
CONGRATULATIONS!!
NOTE:
You have successfully registered for GTMOBILE MONEY, however, to begin to use the service, you MUST ACTIVATE your account.
GETTING STARTED2
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
To begin the process click on the NEW USER ACTIVATION button.
GETTING STARTED2
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
Note that your six-digit ACTIVATION CODE is automatically populated in the “one time password” field.
GETTING STARTED2
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
Input your MOBILE NUMBER then click “continue”
GETTING STARTED2
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
Create a 4-Digit PIN then click “continue”
GETTING STARTED2
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
Accept the TERMS AND CONDITIONS by clicking “ok”
GETTING STARTED2
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
After accepting the Terms and Conditions, you will receive a message confirming that your account has been activated
GETTING STARTED2
ACTIVATING YOUR ACCOUNT USING A SMARTPHONE
You can now click on “exit” button as your account has been activated.
GETTING STARTED2
NOW LET US TAKE A LOOK AT FORMAT #2
The SIM TOOLKIT Application is available only on ETISALAT SIM cards at the moment and it works with ALL phone types..
GETTING STARTED2
THE FIRST STEP IS TO LOCATE THE SIM TOOLKIT ICON
The SIM TOOLKIT ICON is on the phone menu. It is either labeled by the network name “ETISALAT” or as “SIM TOOLKIT”
GETTING STARTED2
STEP TWO
Select MOBILE MONEY in the displayed Sim Toolkit MENU. This will display a list of Mobile Money Schemes Operators including GTBank
GETTING STARTED2
STEP THREE
Click GTBANK from the list to make it your default Mobile Money Menu
GETTING STARTED2
CONGRATULATIONS YOU NOW HAVE THE GTMOBILE MONEY MENU ON YOUR SIM TOOLKIT
GETTING STARTED2
CONGRATULATIONS YOU NOW HAVE THE GTMOBILE MONEY MENU ON YOUR SIM TOOLKIT
NOTE:
Now that you have launched your SIM TOOLKIT application, the next step is to register and activate your account.
GETTING STARTED2
REGISTRATION VIA SIM TOOLKIT
Select MY ACCOUNT from the MENU
GETTING STARTED2
REGISTRATION VIA SIM TOOLKIT
Select REGISTRATION option from the list
GETTING STARTED2
REGISTRATION VIA SIM TOOLKIT
Select SELF REGISTRATION from the menu option
GETTING STARTED2
REGISTRATION VIA SIM TOOLKIT
Enter FIRST NAME and click on “ok”
GETTING STARTED2
REGISTRATION VIA SIM TOOLKIT
Enter LAST NAME and click on “ok”
GETTING STARTED2
REGISTRATION VIA SIM TOOLKIT
Enter DATE OF BIRTH and click on “ok”
GETTING STARTED2
REGISTRATION VIA SIM TOOLKIT
Enter MOTHERS MAIDEN NAME and click on “ok”
GETTING STARTED2
REGISTRATION VIA SIM TOOLKIT
Confirmation screen
GETTING STARTED2
REGISTRATION VIA SIM TOOLKIT
Confirmation Text Message
GETTING STARTED2
ACTIVATION VIA SIM TOOLKIT
Select SELF ACTIVATION from the menu option
GETTING STARTED2
ACTIVATION VIA SIM TOOLKIT
Input ACTIVATION CODE and click “ok”
GETTING STARTED2
ACTIVATION VIA SIM TOOLKIT
Choose a PASSWORD and click “ok”
GETTING STARTED2
ACTIVATION VIA SIM TOOLKIT
Confirmation Message
GETTING STARTED2
CONGRATULATIONS!!
You have now successfully activated your account using the SIM Toolkit MENU
GETTING STARTED2
FORMAT #3
The USSD* Application, needs no download. The Application is called by dialing a string of pre-determined numbers and characters from ANY phone.
For GTMOBILE MONEY this string is:
* Currently available on GLO and Airtel only
*501#
GETTING STARTED2
DIAL *501# NOW.
After dialing *501# you should get a WELCOME screen as shown below. Click on the “exit” button to proceed..
GETTING STARTED2
THE USSD MENU
By clicking the EXIT button, you have now revealed the USSD MENU and you are now ready for REGISTRATION
GETTING STARTED2
CONGRATULATIONS YOU NOW KNOW HOW TO CALL THE GTMOBILE MONEY MENU USING THE USSD STRING *501#
NOTE:
Now that we have launched the final Application, we can now proceed to the REGISTRATION process .
GETTING STARTED2
OOOPS!!
NOTE:
Please be informed that the USSD Application is still in the Test Environment and is not yet LIVE. REGISTRATION via USSD is therefore not yet available
Thank you.
POP QUIZ
4
6
8
HOW MANY DIGITS IS THE CODE REQUIRED TO ACTIVATE YOUR ACCOUNT? CLICK ON THE CORRECT ANSWER
GETTING STARTED2
CONGRATULATIONS!!
You have now successfully completed MODULE 2: GETTING STARTED
The Activation code is 6-digits and it is generated after successful Registration. This code is required to validate the activation process that makes your mobile money account available and ready for transactions.
GETTING STARTED2
6
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
DEPOSIT MONEY…
CLICK TO GO BACK
1. GTBANK BRANCH
2. GTMOBILE MONEY APP
3. INTERSWITCH QUICKTELLER
You can deposit money (CASH-IN) TO YOUR wallet from any of the following sources:
FUNDING YOUR ACCOUNT3
CASH-IN AT BANK BRANCH
Follow the steps below to CASH-IN at a Branch
FUNDING YOUR ACCOUNT3
Your account will be credited with virtual money (Electronic money). You will receive a text message that your account has been funded with the amount you wish to deposit into your account.
Check your account balance to confirm money has entered your account. You should also receive a text message confirming this deposit
CASH-IN VIA MOBILE MONEY APP
The GTMOBILE MONEY App has a feature where you can transfer money from your GTBank account into your wallet by yourself. First step is to login to your GTMobile Money Menu..
FUNDING YOUR ACCOUNT3
CASH-IN VIA MOBILE MONEY APP
After you login to the GTMobile Money Menu, click on the “send money “ button
FUNDING YOUR ACCOUNT3
CASH-IN VIA MOBILE MONEY APP
Next you will see two options. Click on “To Self “. This means you want to send money to yourself..
FUNDING YOUR ACCOUNT3
CASH-IN VIA MOBILE MONEY APP
The next screen will display two options as well. Select the “Bank to Wallet “ option.
FUNDING YOUR ACCOUNT3
CASH-IN VIA MOBILE MONEY APP
The final screen will request for AMOUNT and PIN then you can complete the transaction.
NOTE:
Please note that in order for you to be qualified to conduct a “Bank to Wallet” transaction, your Bank Account has to be Linked (SEE Chapter 4.).
You need to make a special request for this to happen.
CLICK HERE FOR THE BANK ACCCOUNT LINKAGE PROCESS
FUNDING YOUR ACCOUNT3
CASH-IN VIA INTERSWITCH QUICKTELLER
Enter the following URL into your Browser:
https://www.quickteller.com/GTMobileMoney
Click on PAY
FUNDING YOUR ACCOUNT3
CASH-IN VIA INTERSWITCH QUICKTELLER
Fill in all necessary fields
FUNDING YOUR ACCOUNT3
Click on NEXT to get a confirmation page
Next, a screen would pop up requesting for you to provide your ATM card details. Once this is done, you would receive a successful message and also an SMS. Your wallet would also be credited.
NOTE:
This is also the method used to cash in from other Bank Accounts. All you have to do is to use another Banks ATM card to effect the transfer.
Maximum amount you can deposit into your wallet via Quick teller website is N3,000
CASH-IN VIA INTERSWITCH QUICKTELLER
FUNDING YOUR ACCOUNT3
NOTE:
You can also do a cash-in transaction on any Bank ATM that has the QUICKTELLER MENU
CASH-IN VIA INTERSWITCH QUICKTELLER
FUNDING YOUR ACCOUNT3
POP QUIZ
DEPOSIT FORM
WHAT KIND OF FORM DO YOU FILL IF YOU WANT TO FUND YOUR WALLET BY WALKING INTO A GTBANK BRANCH?
TRANSFER FORM
APPLICATION FORM
FUNDING YOUR ACCOUNT3
CONGRATULATIONS!!
You have now successfully completed CHAPTER 3: FUNDING YOUR ACCOUNT.
Please proceed to CHAPTER 4.
In order to fund your WALLET from a GTBank branch, you must first of all be a GTBank customer and then you will have to fill an Account Transfer form to move money from your bank account to your WALLET
TRANSFER FORM
FUNDING YOUR ACCOUNT3
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
LINKING YOUR BANK ACCOUNT…
CLICK TO REFRESH YOUR MEMORY
One of the easiest ways to deposit money into your WALLET is to do it right from the Mobile Money Application itself. Click the immediate link below to refresh your memory
I AM A GENIUS, LETS PROCEED
LINKING YOUR BANK ACCOUNT4
LINKING YOUR BANK ACCOUNT…
NOTE:
The account linkage process is completed in 3 easy steps:
LINKING YOUR BANK ACCOUNT4
Visit a GTBank branch
Fill a form requesting for the account to be linked to your wallet.
You will receive a message on your phone confirming the completion of the task within 24 hours
NOTE:
Please note that once you fill the Mobile Money Staff Update Form on the intranet, you are requesting that your Bank account be linked to your wallet.
POP QUIZ
DEPOSIT FORM
WHAT KIND OF FORM DO YOU FILL IF YOU WANT TO FUND YOUR WALLET BY WALKING INTO A GTBANK BRANCH?
TRANSFER FORM
APPLICATION FORM
LINKING YOUR BANK ACCOUNT4
CONGRATULATIONS!!
You have now successfully completed CHAPTER 4: LINKING YOUR BANK ACCOUNT.
Now you are prepared for CHAPTER 5 (Sending Money).
In order to fund your WALLET from a GTBank branch, you must first of all be a GTBank customer and then you will have to fill an Account Transfer form to move money from your bank account to your WALLET
TRANSFER FORM
LINKING YOUR BANK ACCOUNT4
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
TRANSFERRING MONEY5
TRANSFERRING MONEY…
To transfer money, click on the “send money” button in the main menu
TRANSFERRING MONEY…
Next you will see two options. Click on “To Others “. This means you want to send money to a third party..
TRANSFERRING MONEY5
TRANSFERRING MONEY…
The next screen will display two options and then you have to select the source. For this example, choose “From Wallet”
TRANSFERRING MONEY5
TRANSFERRING MONEY…
The next screen will display three options and then you have to select the destination. For this example, choose “To phone”
TRANSFERRING MONEY5
TRANSFERRING MONEY…
Now you have to select the Phone Number of the beneficiary, Amount and input your PIN
TRANSFERRING MONEY5
TRANSFERRING MONEY…
Next you will requested to confirm the transaction details before proceeding..
TRANSFERRING MONEY5
TRANSFERRING MONEY…
Finally you will receive a message confirming the success of your transaction
TRANSFERRING MONEY5
TRANSFERRING MONEY…
NOTE:
You have successfully transferred money to a PHONE NUMBER. You can also repeat the same process to transfer to any Bank Account by selecting the Appropriate option in the menu.
TRANSFERRING MONEY5
POP QUIZ
WALLET
SELECT THE WRONG OPTION.
USING THE GTMOBILE MONEY APPLICATION, YOU CAN SEND MONEY FROM ANY OF THE FOLLOWING:
LINKED GTBANK ACCOUNT
OTHER BANKS
TRANSFERRING MONEY5
CONGRATULATIONS!!
You have now successfully completed CHAPTER 5 (Sending Money).
Now you are prepared for CHAPTER 6 (Receiving Money).
You do not have access to other bank accounts from GTMobile Money
OTHER BANKS
TRANSFERRING MONEY5
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
RECEIVING MONEY…
In order to receive money you need to own a mobile phone OR a Bank Account and you can be either of the following:
REGISTERED CUSTOMER
UNREGISTERED CUSTOMER
RECEIVING MONEY6
RECEIVING MONEY…
A Registered customer is one that has the GTMOBILE MONEY Application and has his details registered on the platform.
REGISTERED CUSTOMER
This type of customer receives money directly into his WALLET and he gets a notification to tell him so.
NOTE:
A Registered customer may also receive money into his regular bank account. This is however dependent on if the sender is ENABLED to send money to Bank Accounts.
RECEIVING MONEY6
RECEIVING MONEY…
UNREGISTERED CUSTOMER
An un-Registered customer is one who doesn’t have a WALLET
This type of customer can still receive money. However he gets a Withdrawal Code that enables him to cash the money from any GTBank ATM without using a card.
NOTE:
A UN-Registered customer may also receive money into his regular bank account. This is however dependent on if the sender is ENABLED to send money to Bank Accounts.
This method of collecting cash from an ATM without a card is termed: CARDLESS ATM WITHDRAWAL
RECEIVING MONEY6
POP QUIZ
ANYONE
WHO CAN RECEIVE MONEY INTO A BANK ACCOUNT:
UNREGISTERED CUSTOMER
REGISTERED CUSTOMER
RECEIVING MONEY6
CONGRATULATIONS!!
You have now successfully completed CHAPTER 6 (Receiving Money).
Now you are prepared for CHAPTER 7 (Withdrawing Money).
Anyone can receive money into their bank account as long as the sender his enabled to do such a transaction
ANYONE
RECEIVING MONEY6
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
WITHDRAWING MONEY…
NOTE:
Funds can only be withdrawn from the ATM by performing a card less withdrawal transaction
WITHDRAWING MONEY7
WITHDRAWING MONEY…
Again, There are two classes of people that can withdraw money:
NOTE:
Funds can only be withdrawn from the ATM by performing a card less withdrawal transaction
WITHDRAWING MONEY7
UNREGISTERED
REGISTERED
WITHDRAWING MONEY…
WITHDRAWING MONEY7
REGISTERED
A Registered customer has to perform a CASH-OUT transaction from GTMobile Money Application in order to generate a WITHDRAWAL CODE that can be used on the ATM
WITHDRAWING MONEY…
WITHDRAWING MONEY7
REGISTERED
The cash out sequence will now be described in the next few pages
Locate MY ACCOUNT in your mobile money MENU and click on it.
WITHDRAWING MONEY7
REGISTERED
Click on CASH-OUT
WITHDRAWING MONEY7
REGISTERED
Select CASH-OUT ATM
WITHDRAWING MONEY7
REGISTERED
Input AMOUNT and your four digit PIN
WITHDRAWING MONEY7
REGISTERED
Click on CONFIRM
WITHDRAWING MONEY7
REGISTERED
Next you will receive a message with your 12-Digit FUND ACCESS CODE
WITHDRAWING MONEY7
REGISTERED
Click on HOME to return to the main mobile money MENU
WITHDRAWING MONEY7
REGISTERED
WITHDRAWING MONEY…
WITHDRAWING MONEY7
UNREGISTERED
An un-Registered customer who has received a WITHDRAWAL CODE via SMS can proceed to the nearest GTBank ATM to withdraw the funds
NOTE:
Funds withdrawal is currently ONLY through GTBank ATMs. However, as other Banks open up card less withdrawals, these will also be available for Cash-Out .
WITHDRAWING MONEY…
WITHDRAWING MONEY7
UNREGISTERED
Your Withdrawal code is 12 digits and looks like this:
NOTE:
The Withdrawal Code can also be referred to as the FUND ACCESS CODE. The Code is valid only for 24hour s MAX and expires at MIDNIGHT always.
WITHDRAWING MONEY7
UNREGISTERED
106156838075
As an unregistered RECEPIENT, in order for you to collect cash from the ATM you need to know all the following details:
NOTE:
The last four digits of the Fund Access code substitutes as the MPIN for unregistered customers ONLY
WITHDRAWING MONEY7
UNREGISTERED
FUND ACCESS CODE
YOUR PHONE NUMBER
MPIN
AMOUNT
1
2
3
4
At the ATM, you will be prompted to press any key to perform a CARDLESS TRANSACTION.
WITHDRAWING MONEY7
UNREGISTERED
NOTE:
The keys to press are the ones on either side of the ATM screen and not the keypad
Next you will be presented with four (4) sequential screens each asking for one of the following details:
WITHDRAWING MONEY7
UNREGISTERED
FUND ACCESS CODE
YOUR PHONE NUMBER
MPIN
AMOUNT
1
2
3
4
Upon successful confirmation of all the details, the ATM will present you with your cash. This transaction should last approximately about one minute
WITHDRAWING MONEY7
UNREGISTERED
NOTE:
You can only withdraw in multiples of N1,000.
POP QUIZ
4
THE FUND ACCESS CODE FOR ATM WITHDRAWALS IS HOW MANY DIGITS?
8
12
WITHDRAWING MONEY7
CONGRATULATIONS!!
You have now successfully completed CHAPTER 7 (Withdrawing Money).
Now you are prepared for CHAPTER 8 (Security).
The FUND ACCESS CODE is 12-DIGITS and it is the security code used to access funds from the ATM without using a Debit Card
WITHDRAWING MONEY7
12
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
SECURITY…
NOTE:
The next few pages will highlight some basic security features of GTMobile Money
SECURITY8
SECURITY…
SECURITY8
Your phone number is your account number
Your phone number is your account number
NOTE:
Your phone number is easy for you to remember and all transaction alerts go to this number so you know what is happening on your account all the time
SECURITY…
SECURITY8
Transactions are secured with your password (or PIN)
Transactions are secured with your password (or PIN)
Transactions are secured with your password (or PIN)
NOTE:
Your PIN is secret and should be known only to you. It consists of 4 digits
SECURITY…
NOTE:
Your PIN is secret and should be known only to you. It consists of 4 digits
SECURITY8
Confirmation EMAIL and SMS is sent to your phone number for every transaction
SECURITY…
SECURITY8
Transaction details are not stored on the phone so funds are safe even when the phone is stolen
SECURITY…
SECURITY8
NOTE:
The guidelines cover issues such as transaction limits, hardware and software security, disaster recovery etc.
All CBN Security guidelines have been implemented.
POP QUIZ
PHONE NUMBER
WHICH OF THE FOLLOWING IS NOT A SECURITY FEATURE OF GTMOBILE MONEY?
SECURITY8
CONFIRMATION SMS
SECRET PIN
PHONE TYPE
CONGRATULATIONS!!
You have now successfully completed CHAPTER 8 (Security) and you have come to the end of the User Guide. By now you should be confident enough to perform end-to-end transactions confidently.
The type of phone you use has no effect on the security of your device. GTMobile Money can be used on any type of phone and this will not make it less secure.
SECURITY8
PHONE TYPE
TABLE OF CONTENTS
WHAT IS GTMOBILE MONEY?
GETTING STARTED
1
2
FUNDING YOUR ACCOUNT3
LINKING YOUR BANK ACCOUNT4
TRANSFERRING MONEY5
RECEIVING MONEY6
WITHDRAWING MONEY7
SECURITY8
APPENDIX9
TRANSACTION FEES
Transfer to Unregistered N150A
Transfer to Registered N100B
ATM Withdrawal (Self) N100C
ATM Withdrawal (Unregistered) NILD
Cash-in via Quick Teller N100E
Cash-in via Bank Branch NILF
APPENDIX9
KYC LEVELS
Name, Phone No, Date of
Birth
N3,000Un-Banked
APPENDIX9
Un-Banked + Photo ID
(savings a/c)
Semi-Banked + References (current a/c)
N30,000
N10,000 N100,000
N100k N1mm
Semi-Banked
Fully-Banked
KY
C
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RE
QU
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ME
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TR
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SA
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ION
L
IMIT
DA
ILY
L
IMIT
TRANSACTION LIMITS
APPENDIX9
TRANSFERS
Wallet to Wallet KYC of SenderA
Wallet to Unregistered KYC of SenderB
Bank to Wallet N100kC
TRANSACTION LIMITS
APPENDIX9
WITHDRAWAL
Self from ATM KYC of SenderA
Unregistered Received AmountB
NOTE:
All ATM withdrawals are subject to the maximum amount the ATM can dispense at once. This amount is N30,000 to make it uniform across all ATM’s
TRANSACTION LIMITS
APPENDIX9
KYC of Beneficiary
N3,000
FUNDING
Cash In at Bank TellerA
B Cash In via QuickTeller
CONGRATULATIONS!!
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