1. process SHAREPOINT CONSULTING INFORMATION MANAGEMENT BUSINESS PROCESS AUTOMATION Considerations for useful experiencesUser Experience, User Engagement,SharePoint.Oxymoronic? http://www.nsynergy.com/pages/default.aspx Bujuanes Livermore | Principal Consultant | bujuanes.livermore@nsynergy.com @22vino

2. Warning! No code!

3. What we are talking about today Tools we haveTechniques which have found usefulworked for us Concepts we operate by Our experiences in the field

4. Where did the UX term come from?Don Norman Co-Founder of the Nielsen Norman Group used as early as 1993I invented the term because I thought humaninterface and usability were too narrow. I wanted tocover all aspects of the persons experience with thesystem including industrial design, graphics, theinterface, the physical interaction, and themanual

5. Skill sets required to execute good UX Visual design Interface design Navigation design UX strategy Information architecture (IA) User research Information design Functional specs Interaction design (IxD)

6. Whats the point?UX asks.. Where What How Who are they naturally are the users of the will they interact do the want to do with it inclined to product or system with it operate it ? ? ? ?

7. A holistic approach Design a thing by considering it in its next largest context..a chair in a room, a room in a home, a housein an environment, environment in a city plan Keeping the great quotes of Eliel Saarinen alive

8. No experience is in a vacuum!

9. 4 phased approach to UX

10. Visual DesignVisual Design is just one component of UX

11. 4 phased approach to UX Research Evaluate Design IX Visual Strategy IA Design Design

12. What sort of effort are we talking about?

13. Whats the effort? 1 Design Strategy Design IX Visual Strategy IA Design Design

14. The questions that help drive strategy WHO | WHY | WHAT | HOW What are the Who are we requirements creating for? Why is there How are we a need Going to proceed

15. Where the design strategy sits Business Strategy Design/Digital Marketing & Sales Operational X Strategy Strategy Strategy Strategy Projects & Projects & Projects & Projects & Initiatives Initiatives Initiatives Initiatives

16. Signs that strategy lacks focus & definition Focus is lacking if Too many competing requirements Ambitions or vision exceed allocated resources or allocated budget Too many competing priorities People have the perception that when delivered, EVERYTHING will be fixed Definition is lacking if.. The project isnt aligned to the overall organisational vision or strategy Stakeholders have different expectations of what will be delivered Project boundaries arent stated Scope creep is occurring

17. Tools and Techniques for Strategy Forced ranking Plotting results 1. In a workshop, list all problems and goals identified Must & can do for 1st How critical is it to be implemented first 2. Match problems with potential opportunities phase 3. Force a ranking of each of the above based on importance and viability Plan for phase 2 Importance release 4. Plot results Not enough resources Viability A factor of resources committed & time to deliver

18. Whats the effort? 2 IA Information Architecture Design IX Visual Strategy IA Design Design

19. Tasks of IA work Researching the content you have 1 Organising what you want to access 2 and who should be able to access Designing for how you want people to 3 work in the future Designing the structure 4

20. SharePoint specific IA considerations Site Collections Sites Content types Lists & Structure Features Libraries & Metadata Term Sets Columns web parts COLLABORATION / SOCIAL NETWORKING

21. Smart IA design improves experiences DISCOVERING ORGANISING DESIGNING DESIGNING INFORMATION WHAT YOU WHAT YOU WITH FOR ARCHITECTURE HAVE HAVE METADATA FINDABILITY IN ACTION Kindly borrowed from Adaptive Path

22. Controversial..Spontaneous, unstructured knowledgetransfer is vital to a firms success.Although the term knowledge managementimplies formalised transfer, one of itsessential elements is developing specificstrategies to encourage such spontaneousexchanges Working Knowledge Davenport & Prusak

23. The user experience relies on social networkingAs business unitsincreasinglyemploy tools thatlive on theoutside, knowledge leak exists onthe inside. Design by the talented Gerardo Obieta -gobieta.com

24. Meeting user needs through social technologiesHow our businessintegrates social withSharePoint via

25. A recent experienceA new UI great!I can control what Iwatch on my own

26. A recent experienceHmmmmm

27. A recent experience50% of theoptions didntwork

28. Key IA take away Smart IA takes time If its not ready dont include it

29. Whats the effort? 3 IX Interaction Design Design IX Visual Strategy IA Design Design

30. Principles of Interaction Design1. Discoverable2. Appropriate3. Responsive4. Smart5. Clever6. Meaningful7. Pleasurable

31. For example Discoverable Design emphasis placed on improving search and re-use of content Smart through CQWP.

32. Default interaction experiences in SharePoint Creating a Search Centre, by default, changes global navigation

33. Default interaction experiences in SharePoint Changing a view of a list actually happens in the default breadcrumb area

34. Default interaction experiences in SharePoint My Sites not easily discoverable My Site navigation is completely different to other global navigation in SharePoint

35. How IX and IA changes from web to mobileFrom website where Communitywas an emphasis..

36. How IX and IA changes from web to mobileto a mobile offeringwhere users can addto the Communitywhen roaming

37. Determining IX points with wireframesInteractivewireframes arentneeded forEVERY screen just those thatdefine the mostcrucial aspects ofthe solution

38. Whats the effort? 4 Visual Design Design IX Visual Strategy IA Design Design

39. Make it not look like SharePoint

40. Current concepts | Global Experience Language BBC standardises visual & interactive experiences

41. Recommended ReferenceChanging thedefault visuals Drisgill, Ross &Sanford

42. Underpinning all of the above Research

43. How research benefitseverything!OUTPUTS User requirements Articulating the issues users are facing, and identifying their needs.

44. How research benefitseverything!OUTPUTS Persona profiling Archetypes of target audiences identifying characteristics and goals

45. How research benefitseverything!OUTPUTS User scenarios A narrative of intended user interactions with a product or system

46. How nSynergy puts it all together Phases Technical UX IA Applications Vision Strategy workshops Strategic Vision presentation Planning Build Transition

47. Closing thoughtsThe most a User Experience Designer, UIDesigner, or Interaction Designer can do is designinteractive systems that elicit statistically predictableresponses (the science) and influence peoplesbehaviour and level of enjoyment (the art).. Fantastic words from the great Michael Cummings

48. Lets meet!