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Inforum Library, Faculty of Information, University of Toronto (September 2018) 1 http://uoft.me/inforum-bibliographies

User engagement & aesthetics

Anderson, S. P. (2011). Seductive interaction design: Creating playful, fun,

and effective user experiences. Berkeley, CA: New Riders. TK5105.888

.A5284 2011

Drawing on psychology, neuroscience and numerous design case-

studies, Anderson’s Seductive Interaction Design offers a

comprehensive catalogue of strategies on how to design digital systems

and interfaces so as to keep users entertained and engaged.

Anderson’s guiding metaphor is to approach user experience through

the sexual-social dynamics of a date night. Employing this lens,

Anderson unpacks several key angles of temptation, with major sections

of the work focusing on Aesthetics, Playfulness, Subtlety, and

Gamification. —BH

Crumlish, C., & Malone, E. (2009). Designing social interfaces. Beijing:

O'Reilly Media. HM742 .C78 2009

Crumlish and Malone examine an enormous variety of digitally

mediated and digitally constituted social interactions that make up “the

social web”. Looking at many well known (and lesser known) sites, with

a focus on Yahoo’s numerous services during the late 2000s, Malone

and Crumlish draw out the why and how of designing truly social spaces

on the internet. While the focus of this book is largely on desktop-based

website interaction, many of the characteristics outlined could map onto

features of the mobile internet and app paradigm. —BH

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Geisler, C. (2014). Designing for user engagement on the web: 10 basic

principles. New York, NA: Routledge. TK5105.888 .G445 2014 |Also

available online.

Designing for User Engagement guides readers through an

overarching framework of interface design centered on engaging end-

users. Each of the ten principles are examined in their own chapter,

and can be used to evaluate existing designs or guide the

development of a new project. The principles include psychological,

graphic design, and interaction design techniques to improve end-

user engagement. Geisler demonstrates wayfinding, place making,

interest building, and loyalty creation through visual examples

pertaining to each principle. In the second half of the text, Geisler

presents case studies in which interfaces are evaluated through

these ten principles of engagement. -JC

Garrett, J. J. (2011). The elements of user experience: User-centered design

for the Web and beyond. Berkeley, CA: New Riders. QA76.9 .S88 G37 2011

Garret’s diagram-laden text offers a systematic breakdown of numerous

important dimensions to consider in user-centered design. Garret’s

approach is highly structured, and discusses design principles that can

be applied to interaction design and user experience in a variety of

contexts. The highly visual nature of this text breaks down the

vocabulary and experience of user-experience systems in an easy-to-

parse fashion. —BH


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Hayes, C. & Miller, C. (2011). Human-computer etiquette: Cultural

expectations and the design implications they place on computers and

technology. Boca Raton, FL: CRC Press. QA76.9 .C66 H823 2011

Interaction designers are introduced to the concept of how computer

etiquette impacts user experience, trust, acceptance, and overall

relationship with the end-users in this informative text by Hayes and

Miller. The authors present a theory of ‘cultural fault lines’, in which

obstacles to collaboration may occur due to the diverse cultures of end-

user groups, and the use of culture-free etiquette can fit propensities of

cultural norms. Models of human-machine etiquette, such as the Brown

and Levinson model are introduce to the reader as tools to predict

compliance and reaction as a function of politeness in interactions.

Hayes and Miller also discuss the impact of etiquette on long-term

human-machine relationships, trust, and expectations. They conclude

the text with considerations for the future of machine etiquette,

including examining etiquette in anthropomorphic and social robots. -JC

Sierra, K. (2015). Badass: Making users awesome. Beijing: O'Reilly Media.

HF5438.8 .P75 S49 2015

Using an easy-to-follow and whimsical style, Sierra shows how to design

services and interfaces that empower users. Sierra works from the

belief that in order to elicit positive responses and sustained interest in

an application, users should both feel skillful and be able to produce

the results they want from the get go. —BH

Sutcliffe, A. (2010) Designing for user engagement: aesthetic and attractive

user interfaces. San Rafael: Morgan & Claypool. QA76.9 .U83 S873 2010 |

Also available online.

Sutcliffe offers a concise guide to UX design focused on user

engagement through the lens of cognitive psychology. Sutcliffe

describes how to design a website to generate specific emotions by

combining design principles and psychology, offering examples from

real websites such as Nike and BBC News. Sutcliffe’s work also

provides a flow chart of how to maintain user interest over time.

Sutcliffe aims to help readers create a website that is not just utilitarian,

but fun and exciting. —KK







Practical resources & how-to guides

Barnum, C. M. (2011). Usability testing essentials: Ready, set… test!

Burlington, MA: Morgan Kaufmann. QA76.9 .U83 B37 2011 | Also available

online.

Barnum offers a step-by-step guide to planning and conducting a

usability test down to every last detail, such as how to format a session

log and a complete set of product reaction cards. Barnum also provides

strategies for implementing your findings for those who are short on

time or finances. Unique features include methods of international,

multi-cultural, and inter-generational testing. —KK

Baxter, K., Courage, C., & Caine, K. (2015). Understanding your users: A

practical guide to user research methods (2nd ed.). San Francisco, CA:

Morgan Kaufmann. QA76.9 .H85 C69 2015 | Also available online.

This colour-coded book serves as a companion to UX novices and

professionals alike, providing checklists, case studies, and answers to

unexpected questions such as what to do when your subject refuses to

be recorded. —KK







Bill, A., Tullis, T., & Tedesco, D. (2010). Beyond the usability lab: Conducting

large-scale online user experience studies. Burlington, MA: Morgan

Kaufmann. QA76.9 .H85 A53 2010 | Also available online.

Researchers hesitant to launch large scale online studies on user

experience can learn how to efficiently collect valid data with this text.

Beyond the Usability Lab addresses each part of the research process

and provides the best practices in research design, pilot studies,

recruitment, data collection preparation, data analysis, and result

interpretation for large scale studies. A multitude of case studies for

other longitudinal and latitudinal research are available for reference

and example. The text concludes with specific keys for success in

designing large scale online research studies. -JC

Cato, J. (2001). User-centered web design. Harlow, England: Addison-Wesley.

QA76.9 .U83 C38 2001

Cato describes how to incorporate user-centered design into websites

and mobile devices, encouraging creativity over traditional design. The

author engages readers with practical and humorous language, such as

suggesting to make a button look “buttony.” For practical application of

these skills, this concise book offers diagrams, case studies, and to-do

lists. —KK

Krug, S. (2014). Don't make me think, revisited: A common sense approach

to web usability (3rd ed.). Berkeley, CA: New Riders. TK5105.888 .K78 2014

Considered essential reading by experts, this is an updated version of

the book that has maintained popularity since its original publication in

2000. This book is designed for people who need to perform a usability

test but are not in the position to hire a consultant. This book’s

popularity is sustained in part by his no-nonsense and often humorous

writing. Krug’s usability methods place an emphasis on common sense

and the reality of user behaviour, rather than the intended ideal use of

your website. —KK







Nielsen, J. & Budiu, R. (2013). Mobile usability. Berkeley, CA: New Riders.

QA76.59 .N54 2013

Nielsen and Budiu provide an inventory of principles, strategies, and

theories for mobile interface designers, arranged by key topics. The

authors challenge designers to think of information architecture,

affordances/constraints, and interdependency of mobile interfaces

with desktop or app interfaces. Specific techniques in mobile

interface are discussed and are illustrated with useful examples.

Case studies are presented to users in which principles are applied to

real-world examples to help readers see and contrast the

improvements suggested by the authors. A unique value of this text is

that it also provides best practices on copywriting and gestures for

mobile interfaces as well. The text concludes with predictions on the

future state of mobile usability. -JC

Kuniavsky, M. (2003). Observing the user experience: A practitioner's guide

to user research. San Francisco, CA: Morgan Kaufmann. QA76.9 .H85 K86

2003 | Also available online.

This complete guide to usability research encourages novices to dive

right in with a micro-usability test. The subsequent chapters instruct

readers to evaluate the definition of success from the perspective of all

stakeholders before providing comprehensive instructions for a variety

of research methods. Kuniavsky states that the goal of this book is to

learn to understand people and their problems, not solve them.

However, a proper understanding can sometimes direct you toward the

right solution. —KK







Preece, J., Rogers, Y., & Sharp, H. (2015). Interaction design: Beyond human-

computer interaction (4th ed). Chichester, United Kingdom: Wiley.

QA76.9 .H85 P72 2015

The process of interaction design is deconstructed into its constituent

sequences and steps in Interaction Design. Readers can begin by

working through the concepts and goals of interaction design, focusing

on the cognitive, emotional, and social motivations and dimensions of

interaction design. Examples of various types of interaction design

across different media are provided for inspiration. The text proceeds to

more concrete guidance of tasks in the interaction design process.

Readers are given an introduction in establishing requirements, data

gathering, prototyping with iterations in increasing fidelity, and

evaluation of the effectiveness of a design. -JC

Resmini, A., & Rosati, L. (2011). Pervasive information architecture:

Designing cross-channel user experiences. Burlington, MA: Morgan

Kaufmann. QA76.5915 .R47 2011 | Also available online.

Resmini and Rosati’s book focuses on the UX design of information

systems linking the digital and physical world. The authors redefine

space, place, and time in order to explain how to build a sense of place

in a digital, psychological space. The author illustrates these abstract

concepts with storytelling, using examples such as a traditional Indian

story “The Elephant and the Blind Men,” the Quentin Tarantino film Pulp

Fiction, and the story of how the cholera outbreak in mid-19th century

London was solved. —KK

Tidal, J. (2015). Usability and the mobile web: A LITA guide. Berkeley, CA: ALA

TechSource. Z680.5 .T53 2015

Tidal explores usability within the context of mobile library software

interfaces. This text serves as an introductory primer to front-end web

design for the novice usability developer. The capabilities of mobile

devices are overviewed in the beginning, and readers are introduced to

responsive design and the JQuery and Bootstrap libraries to modify

front-end web elements. The considerations and cyclical process of

user-centered design is explained to the user, with an emphasis on the

problems that usability aims to solve. The text concludes with

instructions on conducting usability testing, data gathering, and results

analysis. -JC







Tidwell, J. (2005). Designing interfaces. Beijing: O'Reilly. QA76.9 .U83 T53

2006

This text presents solutions to UI design problems as a set of templates

paired with examples of how to use them and warnings for when not to

use them. More than a technical explanation, these solutions delve into

software history, cognitive science, and visual arts techniques. Tidwell

encourages combining and remixing these templates for your specific

project. —KK

Library & public institution-focused UX

Imler, B. & Eichelberger, M. (2017). Optimizing discovery systems to Improve

user experience: The innovative librarian’s guide. Santa Barbara, CA:

Libraries Unlimited. Z699.35 .C38 I48 2017

This text focuses on the improvement of library search systems in the

context of user experience. Considerations to a discovery system’s

content is examined not only in its quality, but its ease of access as

well. Readers can learn user interface principles that improve the

display of search results, find the link to access resources, or help

patrons submit queries. Optimizing Discovery Systems also provides

best practices for libraries to instruct patrons on using the discovery

systems effectively. Readers can also learn to validate their existing and

newly developed discovery systems through user testing and analysis of

discovery goal performance. However, the text does not provide visual

examples of good interface principles. -JC






Priestner, A., & Borg, M. (2016). User experience in libraries: applying

ethnography and human-centered design. New York: Routledge. Z711 .U84

2016 | Also available online.

Priestner and Borg’s collection of case studies explores the use of

ethnography and human centered design in a library setting. These case

studies provide insight into specific techniques, highlighting the

potential benefits and pitfalls to help librarians focus their efforts and

best serve their patrons. Topics include evaluation of study spaces and

accessibility barriers. —KK

Reidsma, M. (2016). Customizing vendor systems for better user experience:

The innovative librarian’s guide. Santa Barbara, CA: Libraries Unlimited.

Z678.9 .R376 2016

Customizing Vendor Systems is a text directed for library web

developers to modify software procured from a vendor for custom

purposes. This text focuses on front-end web development in JavaScript,

and emphasizes the use of the jQuery library. A basic overview of

JavaScript is included for novices, but the advanced techniques

explained later in the text requires a modest understanding of web

development in JavaScript to fully appreciate. Readers can learn to use

scripts, animations, transitions, and loops to modify the software

provided by vendors for a system that fits their library’s unique needs.

-JC

Schaffer, E., & Lahiri, A. (2014). Institutionalization of UX : a step-by-step

guide to a user experience (2nd ed.). Upper Saddle River, Addison-Wesley.

QA76.9 .H85 S36 2014

Institutionalization of UX is a step-by-step guide to implementing best

practices for user experience design on an institutional level. Going

beyond basic UX techniques, Schaffer and Lahiri provide advice

particularly for large corporations, including topics such as facilitating

company-wide changes and managing cultural differences for

international clientele. —KK








Schmidt, A., & Etches, A. (2012). User experience (UX) design for libraries.

Chicago: ALA TechSource. Z674.75 .W67 S43 2012

Schmidt and Etches provide a hands-on guide for librarians to evaluate

their library’s web presence and online patron engagement. The text

guides librarians through orchestrating a usability test from creating

personas to developing a content strategy. —KK

Schmidt, A., & Etches, A. (2014) Useful, usable, desirable: applying user

experience design to your library. Chicago: ALA Editions. Z678 .S36 2014

Based on the concept that the qualities Useful, Useable, and Desirable

are the three legs of a metaphorical stool that must remain balanced,

Schmidt and Etches provide a checklist of 19 factors that can offset the

balance of a library. Librarians can fill out a scorecard in order to

evaluate current issues in their library in terms of physical space,

signage, customer service, online presence, and policies. For each

factor, they provide practical examples of how to remedy them,

including how much time, effort, and skill will be required to restore

equilibrium. —KK

Business-focused UX

Anderson, J., McRee, J., & Wilson, R. (2010). Effective UI. Beijing: O'Reilly.

QA76.9 .U83 A53 2010

Anderson, McRee, and Wilson provide project management tools and

techniques for product managers to address the disparity between the

demand for better UX and successful implementation. With a focus on

effective collaboration among employees, Effective UI is designed to

help managers create the right company culture from the start of the

project in order to create the best final product. —KK






Gothelf, J., & Seiden, J. (2016). Lean UX: Designing great products with agile

teams (2nd ed.). Sebastopol, California: O’Reilly Media. QA76.9 .H85 G68

2016

The process described in Lean UX emphasizes fast turnaround time by

going through multiple iterations of a design instead of waiting for

perfect deliverables. Gothelf and Seiden suggest that a traditional multi-

department business model can cause slow innovation, suggesting

instead to build an agile team that collaborates every step of the way.

This book combines case studies and practical advice for better

collaboration and faster implementation to ultimately create a better

product. —KK

McKay, N.E. (2013). UI is communication: How to design intuitive, user

centered interfaces by focusing on effective communication. Boston:

Elsevier. QA76.9 .U83 M443 2013 | Also available online.

McKay describes the user interface as a tool that facilitates a

conversation between a human and the technology they are using. This

guide to UI focuses on creating an emotional connection with the user.

The author aims to provide a set of simple principles to get novices

started making design decisions with confidence. Includes examples of

real projects that were redesigned using these principles. —KK

Nudelman, G. (2011). Designing search: UX strategies for ecommerce

success. Indianapolis: Wiley. QA76.9 .U83 N83 2011

Nudelman offers insightful and actionable advice for designing and

optimizing ecommerce search results for maximum profit. Learn how to

create a successful search strategy by developing an intuitive and

exciting experience for customers through proven techniques in ad

placement, image optimization, filter design, and device compatibility.

With this guide, a “no results” search can still lead to a sale. —KK








Nunnally, B., & Farkas, D. (2017). UX research: Practical techniques for

designing better products. Sebastopol, CA: O’Reilly Media. QA76.9 .H85 N66

2017

This guide to research in product design emphasizes that anyone at any

skill level can conduct effective UX research if equipped with the right

tools and terminology. After first discussing the logistics of planning a

research session, Nunnally and Farkas advise new researchers to learn

soft skills in order to better connect with research participants and

thereby conduct more effective interviews. Later chapters offer methods

to uncover meaning in data beyond the initial hypothesis and how to

communicate findings. Templates, sample tools, and exercises are

offered at the end of each chapter. –KK

Careers & professional development

Lebson, C. (2016). The UX careers handbook. Boca Raton, FL: CRC Press.

QA76.9 .H85 L45 2016

This straightforward textbook outlines the necessary skills and practices

for promoting yourself and seeking employment as a UX professional.

Lebson approaches UX as a diverse field and offers advice and

guidance for both newcomers to UX, as well as those with considerable

experience seeking to hone and refine their professional knowledge. To

make the lessons stick, The UX Careers Handbook features a number of

worksheets and quizzes to fill out in order for readers to help gauge

their own strength and weaknesses as they prepare for the next stages

of their UX career. —BH






Unger, R., & Chandler, C. (2012). A project guide to UX design: For user

experience designers in the field or in the making (2nd ed.). Berkeley, CA:

New Riders. HD9696.82 .U54 2012

Replete with expert and opinions and real-world examples, A Project

Guide to UX Design covers both the theoretical and the social aspects of

taking part in a UX project. Unger and Chandler lay out the larger

business context in which UX operates through a thorough breakdown

of the steps within the development and implantation of UX projects.

While examining the finer points of social interactions with employers

and stake-holders, Unger and Chandler’s text also details all the basic

tools and techniques of UX practices such as wire-framing,

storyboarding, and persona construction. —BH

How to borrow

The Inforum is open to members of the University of Toronto community, as well as the

general public. For more information, please see our borrowing page at

http://uoft.me/inforum-borrowing.

To find more online & print books on this topic

There are many other books on this topic in digital and print formats in the University of

Toronto Libraries (UTL) system. Try a subject search in the UTL catalogue at

http://search.library.utoronto.ca with these suggested subject headings:

Human-computer interaction.

User centered system design

User interfaces (Computer systems)

User interfaces (Computer systems)—Design.

User interfaces (Computer systems)—Testing.

Web sites—Design.

Web-based user interfaces—Testing.

Compiled and annotated by Inforum student assistants:

Jason Cheung (MI), Ben Harvey (MI), and Katy Klein (MI)

With input from Eden Rusnell, Inforum Public Services Librarian

Available on the Inforum website at http://uoft.me/inforum-bibliographies



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