use a toyota style "gemba walk" to improve your ability as a leader
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“Walking the Gemba Walk”
Use a Toyota Style ‘Gemba Walk’ to change your
perspective as a leader
Michael Bremer Author E-Book “How to do A Gemba Walk”
Highly & Very Highly
Engaged <30%
• Actively Engaged Employees– Strong ownership– Passionate and caring– High effort– Persistence
Single largest
influence on
engagement?
the
Leader/Manager’
s Behaviors
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Leadership
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Get Your Boots on and Start Walking!
Go to the source to find the facts….. “See” first hand, with own eyes what is really happening vs. what you assume is
happening
Gemba = The Real Place
Take a Walk
Change the Perspective
Make it Visual
Focus on Others
ChoicesChoi
ces
Choices
Use the Walk to Work Three Powerful Leadership Levers
Lever #1 –– Alter Perspective
If you are the smartest person in the room,you’re standing in the wrong room
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Help people understand Why?
Perspective shift…#1
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“….most problems in an organization are the result of the processes not the people working in the system”
Dr. W. Edwards Deming
85%Do you really believe
this is true?
Or….do you do a workaround when problems happen? What message does that send?
Typically requires a perspective shift
Perspective shift…#2
05/01/2023 9
50% of your job should be standard work….a pre-defined way to do your job
Standard Work!
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Coach more critical thinking skills
Standard Work• In 1 hour lesson how much time…• How to improve/affect results?• How to get buy-in?
Perspective shift…#3
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Lever #2 –– Focus on Others
• Prepare for the Walk• Do the Walk– Go See– Ask ‘What’ then ‘Why’– Show Respect
• Debrief the Walk
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Go See
• Test assumptions• Listen & learn
What is happening that makes work difficult to do – there is always something going-on?
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Ask What, then Why?
• Anyone can look around, good observations require skill
• What are the targets? Why are they important? Do people understand the ‘why’?
• Why is performance less than desired?• Why is there backtracking, rework….?• What is inhibiting progress?
Questions like the above move you toward becoming a process thinker
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Coach more critical thinking skills
Source: Mike Rother “Toyota Kata”
• What problem trying to solve?• How did you become aware?• What did you change?• How did improvement affect
results?• What is your next improvement?
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Have Humility & Show Respect
• Ask open-ended questions• Listen more than you talk• Create a safe environment for people to talk
(it pays considerable dividends)• Always jump to the 5 Whys, never the 5 Whos• Don’t remove problem ownership, trust
people to act when they learn to ‘see it’• Help them learn to see it and gain confidence
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Takes Practice to Perfect
• Don’t try to do too much on one walk• Learn how to effectively coach people– Seeing issues– Clearing them– Finding root causes– Solving them
• Institute cycles of experimentation, learning and doing
17Who uses ActiveLink, Fitbit or some similar device?
Lever #3 Make it Visual - Are we winning or losing?
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Request for Proposal Info Board
You can’t overdo this – it’s a great way to communicate
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Visual Work Mgmt. -
Scheduling
Making the invisible easy
to see
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Most Powerful Visual Tools Change how we do work
Customer Service Dept.
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Everything in life is an Experiment
Is there a best known way to do something?Are we doing it that way?How do we know it is working?How can we test new ways?
Keep re-freshening your perspective and learning by going to the source to learn what is really going on
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How To Do A Gemba Walk• More information available, along with host of questions for
different types of walks in the e-book on this subject. Only $6.99 U.S.
• http://www.amazon.com/How-Gemba-Walk-Michael-Bremer-ebook/dp/B00KKPSQS8
• Very interested in learning about your experiences with GWs, insights learned, how it changed perspectives and how (if) it improved your culture. Please let me know…thanks.
• You are welcome to use this material, would appreciate your honoring our contribution by referencing the materials came from the Cumberland Group.
• Happy to connect with you on LinkedIn
Contact Info• Michael Bremer• The Cumberland Group and • Chicagoland Lean Enterprise Consortium• Hinsdale, IL 630-235-4210• [email protected]• www.cumberlandchicago.com• “How to Do a Gemba Walk”
http://www.amazon.com/dp/B00KKPSQS8• “Escape the Improvement Trap”
http://tinyurl.com/44osfyuLooking for a couple new member companies to join our consortium group, please let us know if you have a candidate…..thanks.