usc venue training
TRANSCRIPT
HONORED GUESTS BRAND STANDARDS Agenda
Welcome & Introductions USC Hub Information
• Hub Management Team • Facts & Figures • Parking & Transportation • Uniforms • Credentials • Check-in • Breaks/Dining • Policies & Procedures • Health & Safety • Radio Communication
Medical & Emergency Procedures Venue-Specific Information Venue Tour, lead by Venue Directors FA (Functional Area)-Specific Meeting
Introduction of Hub Staff
Megan Deer General Manager
Matt Holt Assistant General Manager
Bridget Bacon Hub Headquarters Manager
Tim Forbes Hub Guest Services Manager
Stephanie Crookham Hub Workforce Manager
Ben Harvey Hub Operations Manager
Diana Becker Hub Operations Manager
Jeff Ginter Hub Operations Manager
Terrence Morris Hub Transportation Manager
Introduction of Hub Staff
Jenny Higgs Hub Spectator Services Manager
Jairo Umana Hub Technology Manager
Trent Osaki Hub Medical Manager
Jen Keurulainen Sport Planning Manager
Joilynn Johnston Hub Logistics Manager
Kelly Hainlen Catering Cleaning Waste Mgr.
McCall Hall Hub Fan Development Manager
Yamily Escalante Hub Media Manager
Janet Rodriguez Zabi Mansoory Healthy Athletes Managers
HONORED GUESTS Areas Represented at the Venues
Awards Catering Cleaning and Waste Creden0aling Delega0on Liaisons Digital Strategies Fan Development Guest Services Healthy Athletes Interna0onal Rela0ons and Protocol Media Opera0ons
Medical Services Opera0ons Security Special Events Spectator Services Sport Sport produc0on Technology Transporta0on Workforce Management
World Games Overview
Los Angeles is a city full of movie stars and all-stars. But in 2015, thousands of Special Olympics athletes will be the true stars.
Athletes: 7,000 Coaches: 3,000 Countries Represented: 165 Duration: 9 Days Number of Events: 25 Number of Volunteers: 30,000 Honored Guests: 5,000 Spectators: 500,000 Media Representatives: 2,000 Number of Venues: 27
The 2015 World Games will be the largest event hosted by Los Angeles since the 1984 Olympic Games.
HONORED GUESTS
- 6000 Delegates (Athletes, Coaches & Staff) housed at USC
- 165 Countries
Games Overview - USC
HONORED GUESTS
- 3 Sports – Athletics, Aquatics, & Basketball
- Non-competition activities- Opening and Closing Ceremonies- Festival- Healthy Athletes & Medfest- Polyclinic
Games Overview - USC
Workforce Parking/Public Transportation
• Parking Information- Workforce Parking will be at the Parking Center- On-Campus shuttle will pick up at Parking center and drop-off at various spots on campus- Campus shuttle runs everyday from 5am – 10pm. The last pick-up at 10pm will be from 34th and Trousdale
* Your credential is your parking pass! • Public Transportation Information
• Tap cards• Metro Expo Line (Light Blue)
• Expo Park/USC Station • Jefferson/USC Station
Workforce Uniforms
Don’t leave home without your:
UniformCredentialHip pack
Official Games HatA great attitude!
• All volunteers need to wear khaki pants, shorts or skirts (longer than fingertip length.)
• It is recommended that all volunteers wear comfortable athletic type shoes.
HONORED GUESTS
Workforce Uniforms
Executive Team Operations Delegation Liaison
Lanyards: GREEN = managers / team leaders PURPLE = workforce not in a supervisory position
*Healthy Athletes will be in dark blue
HONORED GUESTS Workforce Check-in
Checking in on Venue:
All volunteers are required to check in when they arrive for their shift!Please arrive at least 15 minutes prior to your scheduled start time. * Medical volunteers need to arrive 30 minutes prior to your scheduled start time.
* Your credential is required for check in.
You will check in at your assigned venueCheck in locations:• Galen Center• Loker Stadium• Uytengsu Aquatics Center• Common Domain – between Alumni Park and McCarthy Quad
HONORED GUESTS Workforce Check-in
Checking in on Venue:
• If you are going to be late or are unable to work your shift, please contact your supervisor or your Workforce Check In hotline immediately!
• Hotline Numbers and email addresses:
Loker: 213-712-3372/ [email protected]
Galen: 213-712-3522/ [email protected]
Uytengsu: 213-712-2689/ [email protected]
Common Domain: 213-712-2605/ [email protected]
• *Note: These hotline numbers and email addresses will not be active until July 25th
HONORED GUESTS BRAND STANDARDS Workforce Dining/Breaks
Meals:
All volunteers that work a minimum of 5 hours will receive a meal voucher when you check-in. If you work 10 hours, you will receive two meal vouchers when you check-in. You must present your meal coupon at the dining area.
Breaks:
Breaks will be determined by your supervisor and the competition schedule for your venue.
Meal/Break Area:There are designated break and meal areas for the Volunteers. In these areas you will be able to find water and get your meals, as well as have a place to interact with other volunteers.
Your Dining/Break location is Founder’s Park (except Galen workforce)
Hours: Breakfast: 5:00am – 9:00am Lunch: 11:30am – 2:30pm Dinner: 5:00pm – 9:00pm
Workforce Policies and Procedures
- There is no storage for personal belongings at the World Games. Please do not bring:
- Large bags - Valuables - Children - Pets (service animals are accepted)
- Please do not use your cellphone for personal use while you are on duty. Some
manager positions will have cellphones to conduct business. - Please do not alter your uniform or credential in any way. - If you are attending the event and not working, DO NOT wear your uniform
- Lost items should be turned into the Spectator Services Information Booth at the venue where the item was found.
- If you are notified that an athlete is lost, please notify your supervisor immediately. Your supervisor will collect pertinent information about the individual and will radio the Hub Communication Center. If you have found a lost athlete, please bring them to the nearest Spectator Services Information Booth.
Workforce Policies and Procedures
- If someone approaches you and you do not speak their language, please direct them to the Spectator Information Booth to ask for language assistance.
- When you don't know an answer, don't make something up, say you 'don't know but will find out', then ask your Supervisor or someone else who may know.
- Please do not to take pictures of or get autographs from any celebrities or public figures while on duty.
- Volunteers should not speak to the media other than a greeting. If approached by a member of the media for comment, please refer the media member to the Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to Workforce Check In. Examples of when you should fill out an incident form are:
- Injury, safety hazard, property damage, theft etc- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.
Health and Safety
Health & Safety• Hat
• Sunscreen
• Hydration
• Breaks
v Be aware of your surroundings and be aware of possible illness!
Safety
Please be aware of your surroundings! Alert your supervisor if you see any safety hazards.
Exposed Cables Trip Hazards
Holes in the ground Objects in the stairs/aisle
Are the golf carts going too fast, people riding improperly or carrying a lot of material?
Unsupervised ladders
HONORED GUESTS BRAND STANDARDS Radio Communication
• Radio communica0on will be the primary mode of communica0ng on venue to ensure that all radio users remain up to speed with all issues and discussions at a venue and hub level.
• If your posi0on requires radio usage you will be provided with one before you are deployed to your post by your Manager. This radio will need to be returned at the end of each shiT to your Manager.
• Always consult with your Manager ini0ally if there is an issue. • Please be courteous when communica0ng by radio. Do not talk over others and
keep the communica0on concise. • If communica0on is needed to a radio user on a different channel this will be
allowed and you will receive radio training to ensure you are shown how to do this.
• Please do not use personal cell phones unless in the case of an emergency or if specifically instructed to do so by your Manager.
Emergency Procedures
• In the event of any emergency, for assistance call (213) 740-4321.• In the event of a fire, sound the alarm by pulling the nearest pull station, leave the building immediately, call for help, and meet at the designated assembly area.• During an earthquake, take shelter under a sturdy table, or near an interior wall away from windows and heavy objects. No need to go to a doorway. Wait for the shaking to stop and follow directions of Emergency Team. • In the event of a campus shooting warning, take shelter indoors, stay away from windows, and remain inside until all clear by campus officials. If you hear shots fired in your building, take shelter, close doors, turn off lights, and silence cell phones. Call DPS (213) 740-4321 to report incident, and follow directions of law enforcement when they arrive.
Emergency Procedures
• Dispatch of Emergency Services Personnel
• Ambulance Transport
• Call Boxes on Venue
Introduction to Loker Stadium: Athletics
• 972 Athletes
• 330 Coaches and Staff
• 157 Delegations
• Competition from July 25 – Aug 1
• Awards (Robert Woods Plaza) – July 26, July 29 – Aug 1
HONORED GUESTS Introduction to Loker Venue Team
Venue Director – Ashley Spurlock
Tech Mgr Compe00on Mgr Guest Services Mgr Media Mgr Workforce Mgr
Spectator Service Mgr Medical Mgr Language Service Mgr
HONORED GUESTS
- 634 Athletes - 206 Coaches and Staff - 116 Delegations- Competition July 25 – Aug 1- Awards in Lyon Center July 26 – Aug 1- “My First” and Swimming demos
BRAND STANDARDS Introduction to Uytengsu
Introduction to Uytengsu Venue Team
Venue Director – Greg Neale
Tech Mgr Compe00on Mgr Guest Services Mgr Media Mgr Workforce Mgr
Spectator Service Mgr
Medical Mgr Language Service Mgr
Introduction to Galen: Basketball
• 624 Athletes (66 Teams)
• 180 Coaches & Staff
• 54 Delegations
• Competition from July 25 – Aug 1
• Awards from July 31 – Aug 1
• “My First” and Unified Sports Experience
HONORED GUESTS Introduction to Galen Venue Team
Venue Director – Jerilyn Jones
Tech Mgr Compe00on Mgr Guest Services Mgr Media Mgr Workforce Mgr Spectator Service Mgr Medical Mgr
HONORED GUESTS BRAND STANDARDS Introduction to Healthy Athletes
Healthy Athletes6 Disciplines
- Eyes, Ears, Mouth, Feet, Health Promotion, Fun Fitness
- Largest Health Care Provider for People with Intellectual Disabilities
- July 26 – Aug 1, 11am – 7pm
Introduction to Healthy Athletes Venue Team
Venue Director – Shelley Taniguchi
Tech Mgr Healthy Athlete Mgr Healthy Athlete Mgr Spectator Service Mgr Guest Services Mgr
HONORED GUESTS BRAND STANDARDS Introduction to Festival Venue Team
Festival- Sponsorship activations, stage, entertainment- Area where athletes, families, honored guests and
spectators can all mingle together- Hours: Fri. July 24: 12pm – 9pm
Sat July 25: 10am – 12pm Sun July 26 – Sat Aug 1: 10am – 9pm Sun Aug 2: 10am – 12pm
Introduction to Festival Venue Team
Venue Director – Shelley Taniguchi
Tech Mgr Spectator Service Mgr Workforce Mgr
Media Mgr
HONORED GUESTS
Thank you for attending the USC Hub Training.
Dedicated Volunteers are priceless!
Thank you for all that you do!!
Questions?
BRAND STANDARDS Thank You!