05-863/08-763/46-863: Introduction to Human Computer Interaction for Technology Executives

Usability Evaluation Report Template

Dated03/17/2015

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Prepared By

NAME: M.M.N.M.Mullegama - IT13062484 V.M.P.Godakandage - IT13053956

SIGNATURE :

Brief Description of User

User 2

Age : 22 years

Gender: Female

Description:

The user was not familiar with these types of e-commerce sites and has not used Kapruka.com before. She has experience with various types of other websites. Technical skills of the user are considerable (Technical user). From the contextual inquiry session, I have encountered that, as a novice user, she performed the tasks with difficulties and inefficiently.

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Process Overview

1. Can you go to the Kapruka local shop ?

2. Can you login to the site ?

3. Can you search for a Samsung phone ?

4. Go to the Home page.

5. Can you add two flowers of the same type to the shopping cart ?

6. How to change the quantity ?

7. Select a birthday cake which is less than 6000 rupees.

8. Think you want to buy a watch. What are you going to do now ?

9. Select a food item from an Indian restaurant.

10. Can you go to the Kapruka Global shop ?

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Transcript

User 2

1. Me : Can u go to the Kapruka local shop ?User : User is confused and selected a wrong option first. Then selected the correct one.

2. Me : What do you think about the home page?User : It is complex

3. Me : Can you login to the site ?User : Does not have an account. Had to register.

4. Me : How are you going to create an account and login to the site ?User : Clicked on login button.

Clicked on Sign Up tab and filled the details. Then clicked on Login tab and provided email and password and logged in.

5. Me : Can you search for a Samsung phone?User : Typed it and searched.

6. Me : These are the results you have got when you have searched. Can you select any phone ?

User : Selected a phone from the search results.

7. Me : What do you think about the search results ?User : Too many details. Expected a small description.

8. Me : Can you go to the home page of the site?User : Took some time to find an option and clicked on the logo.

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9. Me : Can you add two flowers of the same type to the shopping cart ?User : Confused about the images with flowers on the home page and selected a wrong option.

Had to help. Then, selected Flower Shop.

Then, selected a flower from flower shop and clicked on Buy Now button two times to add two.

10. Me : From the item page how to select two of the same type ?User : Increased the quantity by clicking on the up arrow of the menu.

11. Me : From shopping cart, how to change the quantity ?User : Clicked on the up and down arrows in the quantity column and changed the quantity.

12. Me : Select a birthday cake which is less than 6000 rupees.User : Clicked on cake shop.

13. Me : Select a birthday cake. Which option are you going to select?User : Took some time to select the birthday cake option.

14. Me : How are you going to select the price range?User : Moved the price range selector and selected the range.

15. Me : Think you want to buy a watch. What are you going to do now ?User : Wanted to go to the home page and clicked on the logo.

16. Me : From which category do you think you can find a watch?User : Selected Jewelry option.

Then selected a shop and clicked on a sub category.

17. Me : Select a food item from an Indian restaurant.User : Clicked on Food/Restaurants.

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Selected a food type (Indian) from the drop down menu of the Food page.

18. Me : What do you think you have to do next?User : Confused about the next option. Had to explain.

19. Me : Can you go to the Kapruka Global shop ? Is there any option?User : No option to directly go to the global shop. Clicked on the logo to go to the home page.

From the home page, clicked on the back button of the browser and moved to the main page of the site to select global shop.

20. Me : What do you think about the site?User : Most of the features were complex and confusing.

Redirecting to the home page is difficult.

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Usability Evaluation Feedback Analysis

User 2

# Prototype Screen

Reference User’s feedback/ critical incidence/ problem

Reason for negative feedback / breakdown

Scope Severity(High/ Medium/

Low) andJustification for

giving it that rating

Way(s) to rectify and any Tradeoffs (i.e., why the fix

might not work)

1 See Picture 1 1

Confused about the options in the main page of the site.

Found it difficult to select the correct option.

First selected a wrong option.

It is not clearly mentioned about the local shop.

Specific to main page

High severityCan make the main page more understandable and simple.

2 See Picture 27

Too many details in search results.Expected a small description.

Layout of the search results is not much clear.Difficult to find the information easily.

Specific to search results page

Medium severityCan make the search results more simple and clear with few details and images.

3 See Picture 38

Took some time to find an option to go to the home page and clicked on the logo.

There is no home button or a tab to navigate to the home page.

Not clearly indicated that the logo will be redirected to the home page.

Throughout the website

High severityCan add a navigation bar and a home tab.

4 See Picture 4 2,9

Confused about the images with flowers, when selecting the flower shop from the home page.First clicked on a wrong option

Complex layout

Same option appears in different ways, in several places in the same page.

In every page it is not the same layout.No consistency.

More specific to home page and other pages

High severity

Can implement the same layout in every page and avoid several links for the same option in different ways.

5 See Picture 5 18

Confusion when selecting the restaurants and their types.

Confused about the second option.

It is not clearly mentioned about the restaurants.

Not mentioned that it is loaded according to the type of the food selected.

No logo of the restaurant.

Specific to food page

High severityCan add logos of the restaurantsand images to mention about the food/restaurant.

6 See Picture 6 19Could not directly navigate to the main page

No option to directly go to the main page from other pages.

Throughout the website

Medium severityCan add a button to navigate to the main page and a tab to navigate to the Global shop.

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