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May 2021

Service provider profile

US Aerospace & Defense

Digital Services 2021–

2022 RadarView

2

US Aerospace & Defense Digital Services 2021-2022

RadarView

CHALLENGERS

Infosys

Tech Mahindra

CGI

DISRUPTORS

Genpact

SAP NS2IBM

TCS

CACI

INNOVATORS

Leidos

Perspecta SAIC

LEADERS

Capgemini

HCL

DXC

Accenture

3

Genpact: RadarView profile

Practice maturity

Investments & innovation

Partner ecosystem

Leveraging strong, in-house digital

capabilities to deliver customized industry

solutions. Expertise in the commercial aerospace

segment.

Darker color indicates higher coverage through digital services

Industry-specific solutions/offeringsPractice overview

Share of commercial

segment in total A&D revenue

Years of aerospace

industry experience

Remote monitoring and diagnostics (RM&D)

An IoT-based asset monitoring solution to reduce aircraft downtime.

Reliability-based failure forecasting

A predictive maintenance solution for engine parts.

KPI control towerA solution to track, monitor, and highlight aerostructure KPI deviations.

Inventory analysis tool

A cloud-based tool to provide a real-time, enterprise-wide view of inventory.

~80% 20+

• Practice size: 1500 globally

• Active clients: 10+ in the US

• Delivery highlights: Eight delivery

centers in the US

• ITAR practice size: NA

• ITAR delivery locations: Five

Partnerships/alliancesDefense value chain coverage

Sample clients

Product engineering/design

Supply chain management

Manufacturing

Testing

Business operations

Sales and marketing

Aftermarket support

Commercial value chain coverage

Product engineering/design

Supply chain management

Manufacturing

Testing

Business operations

Sales and marketing

Aftermarket support

• A global aviation

company

• A US-based multinational

conglomerate

• A global aerostructure

manufacturer

• A North American business

jet manufacturer

Leveraged its AI software to develop a regulatory compliance-as-a-service (RCaaS) solution.

Deployed RapidResponse projects across the supply chain for reducing cycle time and ensuring visibility.

Used automation capabilities for building RPA-based solutions.

Leveraged advanced technologies and analytics to test and deploy digital industry solutions.

4

Genpact: RadarView profile

Case studies

Client Capability Summary Business impact

A global aviation company

• Automation

• A global aviation company wanted to identify processes where automation will drive maximum impact and select the right RPA product driven through pilot processes. It needed to establish an operating model to drive automation at scale across divisions.

• Genpact conceptualized an RPA CoE, implemented through three parallel pilots within the finance and accounting and procurement divisions. It assessed more than 50 processes to identify high-impact automations.

• Increased productivity savings for high

impact processes by 30%–50%.• Realized automation savings of USD

40 million.

A global aviation client

• Analytics• Cloud

• A global aviation client needed to enable real-time visibility of raw material inventory to business units, which was leading to delayed production across manufacturing units.

• Genpact implemented a cloud-based inventory analysis tool to provide a real-time, enterprise-wide view of inventory, providing structured decision support for planners/forecasters.

• Decreased raw material inventory

by 48%.• Experienced a USD 31 million impact on

working capital.

A global aviation firm

• Analytics• Automation

• A global aviation firm wanted to overhaul and digitize its supplier cost recovery process, which was leading to a higher rate of claim rejections and lower realization of recovery amounts.

• Genpact identified process and data gaps and closed them through automation and system implementation. It implemented governance and policies for recovery management and enabled supplier risk evaluation through data analytics.

• Improved supplier cost recovery by 50%.

A global aviation company

• Analytics• Artificial

intelligence

• The customer desired to define a mechanism to identify the high number of false alerts received, causing aircraft downtime due to manual reviews.

• Genpact enabled advanced analytics and supervised machine learning algorithms for alert prioritization.

• Reduced operational costs by 40%.• Lowered false alerts by 50%.

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Genpact: RadarView profile

• Demonstrating its expertise in commercial aerospace, Genpact has helped aerospace clients deliver tangible business benefits to its clients. For

example, it has identified USD 80 million margin improvement for a client by providing business insights on contract restructuring, negotiation inputs,

commercial actions, and productivity projects.

• It is building on its Cora platform to develop offerings aimed at financial process transformation. For instance, for a global aerospace manufacturer,

it deployed the Cora platform across its finance and accounting business, automating processes and integrating capabilities for reporting,

controllership, and predictive analytics.

• It has its presence across the aerospace value chain, delivering customized digital solutions to help clients address business challenges around

asset failure forecasting, parts and repair pricing, demand forecasting, warranty management, logistics, finance and accounting, and so on.

• In the defense sub-segment, Genpact is delivering MRO digital services. Specifically, for a global aviation company, it implemented a remote

monitoring and diagnostics operations system in an ITAR-controlled environment to track engine performance.

Practice maturity

Investments and innovation

• Genpact has been aggressively investing in acquisitions to strengthen its digital capabilities. It acquired Rightpoint in 2019 and Something Digital in

2020 to strengthen its customer experience capabilities and Enquero in 2021 for data engineering and analytics capabilities.

• It uses its network of three innovation labs based in the US to develop digital industry solutions. These innovation labs are focused on delivering

digital, supply chain, and finance and accounting capabilities.

• It has a strong focus on MRO and is investing in aftermarket solutions. It is co-creating industry solutions with its clients for expediting their digital

transformation journeys and has an aerospace and defense-focused innovation center in Cincinnati.

Partner ecosystem

• Genpact leverages its vast ecosystem of technology partners to enable the digital transformation of its aerospace clients. It has partnered with SAP

for supply chain solutions, Blueprism, Automation Anywhere, and Uipath for automation capabilities, and Glassbox and Signals for analytics

capabilities.

• Genpact demonstrated a strong partnership with building its IPs and assets to deploy partners’ solutions. For instance, using its alliance with cloud

providers such as Azure and AWS, it is accelerating its industry solutions' deployment on their cloud.

Analyst insights

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