upport transition plan template

7/17/2019 upport Transition Plan Template

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Support Transition Plan

Prepared By: Project Management Office

Title: Support Transition Plan

Version No: 1.0



Document Change Control

The following is the document control for the revisions to this document.

VersionNumber

Date of Issue Author(s) Brief Description of Change

Definition

The following are definitions of terms, abbreviations and acronyms used in this document.

Term Definition



Table of Contents

1 OVERVIEW ...........................................................................................................................................4

2 TRANSITION TEAM..........................................................................................................................4

3 TRANSITION PROESS TAS!S......................................................................................................"

4 TRAININ#............................................................................................................................................"

4.1 R EQUIRE S!I"" "E#E"S..............................................................................................................$

4.% TR&I'I'( 'EES...........................................................................................................................)

4.* TR&I'I'( P"&'.............................................................................................................................)

" RESO$RES........................................................................................................................................%

$.1 PROU+TIO' SUPPORT R ESOUR+ES...............................................................................................)$.% TR&'SITIO' R ESOUR+ES...............................................................................................................)

% TIME&INES AN' MI&ESTONES.....................................................................................................%



1 Overview

In this template, instructions are included in italics. When you have completed thetemplate and no longer need the instructions, delete them.

Pro,i-e a rief o,er,ie/ of te transition goals an2 assumptions tat te plan is ase-on an- an2 ris3s tat a,e een i-entifie- tat coul- se,erel2 limit 2our ailit2 to

complete te transition on sce-ule.

#oals:

Ass()ptions:

Ris*s:

Ot+er:

Transition Team

"ist te memers of te transition team pro,i-ing te name of te person /o fulfills

eac roll.

Transition Role ,+o

Transition Team "ea-er 'ame of Tecnical Project Manager5

Project "ea-er 'ame of 6usiness Project Manager5

Transition Specialist

Project Team

ataase &-ministrator

S2stems an- 'et/or3ing

Pro-uction Support

es3top Support

7elp es3 OPS

Platform Support

Project e,elopment



! Transition Process Tas"s

"ist te tas3s tat must e accomplise- -uring te transition process. Some tas3s /ill erepeate- for eac -eli,erale8e sure to inclu-e eac tas3 for eac -eli,erale. Tis listof tas3s can ten e gi,en to te project manager to e inclu-e- in te MS Project plan

for te -e,elopment project. Te follo/ing tale suggests tas3s roles for /o is

responsile for eac tas3 an- a general timeframe for /en te tas3 is -ue. 9ou soul-

replace te role names /it actual names an- te general time /it a specific -ue -atean- cange te te:t formatting ac3 to regular te:t. 9ou /ill proal2 also a,e

a--itional tas3s to a-- to te list.

T+e transition tas*s in-l(de:

Tas* ,+osResponsi/le0

,+en Is It'(e0

+oor-inate transition planning meeting

Tecnical Project Manager Planning

# Training

4.1 Required Skill Levels

Estimate te necessar2 le,el of s3ill to support te application in terms of usiness3no/le-ge application 3no/le-ge an- soft/are 3no/le-ge. "ist te s3ills ma3ing sure

not to forget te s2stem soft/are 3no/le-ge re;uire-.

S*ill &eel o

Epertise

Aaila/ility

Re(ired

'e5ree o

Appli-a/ility

escription of s3ill Trainee mo-erate

e:pert or e:plain/at is necessar2

In-icate /ere te

s3ill must ea,ailale< On te

Rate te

applicailit2 of tes3ill to te s2stem



team in IS in +=+

or in user area

using a scale of 1>$

/it 1?ligt an-

$?ea,2

4.2 Training Needs

6ase- on te estimate- s3ill le,els an- some 3no/le-ge of te s3ill le,els of te

pro-uction support staff estimate te training nee-s. "ist recommen-e- 3no/le-getransfer acti,ities. "ist an2 courses tat /ill e re;uire- an- inclu-e a sce-ule of /en

tose courses are offere-.

4.3 Training Plan

Pro,i-e a training plan inclu-ing a sce-ule for completing an2 necessar2 course /or3an- for 3no/le-ge transfer acti,ities.

$ %esources

5.1 Production Suort Resources

Estimate te resources re;uire- to support te application in stea-2>state pro-uction an-

-uring te sa3e-o/n perio-. Pro,i-e te estimate as ot a ea- count an- an @TE

count for e:ample< % people at %$>A$B C1 @TED.

5.2 Transition Resources

Estimate te resources nee-e- for te transition.

& Timelines an' ilestones



Estimate te lengt of te transition perio- an- te e:tent of o,erlap /it -e,elopment.&lso estimate te lengt of te e:pecte- +lose perio-. &ssign a pro-uction -eli,er2 -ate.

Estimate- -ates for te milestones of Ramp up going li,e an- entering stea-2>state

pro-uction soul- e inclu-e-. In a--ition inclu-e te -ates for an2 e:pecte- outsi-e

training classes for support staff tat /ill e re;uire-.

upport transition plan template

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