update on ohio's new comprehensive case management and employment program
TRANSCRIPT
Update on Ohio's New Comprehensive Case Management and Employment Program
A closer look at a complex transition
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Douglas LumpkinDirector
Office of Human Services Innovation
Webinar Presenters
Roxane SomerlotDirector
Marion County Job and Family Services
Angela CarnahanWorkforce Development AdministratorLicking County Department of Job and
Family Services
A New Way to WorkDoug Lumpkin, Deputy Director
August 2016
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Comprehensive Case Management and Employment Program (CCMEP)
Beginning July 1 with youth ages 16-24:Aligns public assistance and workforce programsPresents opportunities for new partnershipsCreates a common client experienceRemoves barriers to employmentFocuses on improved employment and educational outcomes
A job is the best anti-poverty
program
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Lead Agency
Each county designates either: County department of job and family services, or Workforce development agency
Single accountable agency responsible for performance.Manage activities and funding in accordance with TANF and WIOA requirements. Partner with local Workforce Development Board.
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County Plan
Provides description of how county will operate CCMEP including: Partnerships Co-located services to provide one-stop access Eligibility and referral processes Priority populations and intensive case management Caseworker qualifications and caseload size
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Populations Served
Volunteers
TANF(ages 16-24)
OWF not work-
required
PRC recipients
Required
TANF(ages 16-24)
OWF work-required
WIOA (ages 16-24)
Low-income in-school and out-of-school
youth w/ barrier to employment
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Providing Comprehensive Services
Core services include: Educational supports to obtain high school diploma or GED Job training, including pre-apprenticeships and job shadowing Financial literacy Occupational skills training Paid and unpaid work experience Supportive services, including access to child care, transportation and
counseling
Follow-up services for 12 months
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Common Client Experience
Registration on OhioMeansJobs.comStandardized forms include: Intake application Comprehensive assessment to identify barriers Individual Opportunity Plan (IOP) to provide a
customized pathway to success
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Systems Support
Case management system will be OWCMS – Ohio Workforce Case Management System Available July 1 to enroll CCMEP clients System enhancement Early 2017
OMJ.com – OhioMeansJobs.com websiteCFIS – County Finance Information System
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Resources
CCMEP Implementation webpage:http://humanservices.ohio.gov/CCMEPImplementation/index.stm
Questions?Send email to: [email protected]
CCMEP: Creating a Common Client Experience
Reviewed current process for OWF/TANF Work Program and WIOA Youth eligibility and assessment process
Made changes to current structure
OWF Customer Flow 7200/Intake
Individual Assessment/S
SC
Job Search Job Readiness (Pay for
Performance)
Applicant approval/deni
al OWFOWF
Assignment
WIA/WIOAApplication
Eligibility Determinati
onTABE Testing Appraisal/
ISSProgram Referral
WIA Customer Flow
CCMEP Customer Flow
7200/Intake Individual
Assessment/SSC
CCMEP Assignment
CCMEP Applicatio
n
CCMEP Orientatio
n
Eligibility Determinati
on
Comprehensive
AssessmentIOP
Traditional OWF Services
Creating a Common Client Experience
Program PlanningWhat services will be provided? How will they be provided?
CCMEP/WIOA Program Components
PHASE 1
• AOD Treatment
• Remediation / Tutoring
• Basic Needs• Transportatio
n• Child Care• Medical• Supportive
Services• Counseling
•
PHASE 2
• Mentoring• Leadership • Job
Coaching• Soft Skills• Financial
Literacy• Career
Exploration
• Job Search
PHASE 3
• Work Experience
• Education• Entrepreneur
ial Skills Training
• Occupational Skills
PHASE 4
Unsubsidized
Employment
PHASE 5
Follow Up
Creating a Common Client ExperienceProgram Design/Procurement What is our current WIOA program structure
and how does it fit with our CCMEP program plan?
Procuring Services vs ProgramsFramework activities-in houseFunding streams-TANF, PRC, FAET, WIOA
Tutoring, study skills, dropoutprevention
Alternative school offerings
Paid and unpaid work experience
Occupational skills training
Leadership developmentSupportive services
Adult mentoringComprehensive guidance & counseling
Follow-up activities
Financial literacy
Entrepreneurial skills
Post-secondary preparation & transition
Integrated & job-specific training
LMI: in-demand industries/occupations
LCJFS CCMEP
CCMEP Structure
IOP will be JFS/CCMEP staff drivenJFS/CCMEP staff will monitor & manage progress
Staff Preparation
Invite local social service providers to information sessions at OMJ for staff
Reached out to Central Ohio Technical College regarding developing a very basic introduction to human services/social services.
Social Services TrainingWhat is Case Management?The Importance of RelationshipsLaying the Foundation-Assessment
Role playing using the actual assessment
Documentation and Case NotesMoving Forward-Keeping Clients
Motivated
Community PreparationCreated academic/soft skills class at
OMJ (pre-GED, GED & WorkKeys prep)Discussions with LCJFS Planning
CommitteeDiscussions with OMJ Partner StaffConversations with community
providers regarding CCMEP
Other Considerations Numbers served
Start with the required then incorporate “volunteers” as funding and staffing allows
Transition out of school youth participating in TANF Summer Employment (19)
Transition Current WIOA out of school youth (12) Transition work required OWF to CCMEP (12)
Youth transition WIOA out of school youth programs end Summer youth to springboard into CCMEP
Service Providers Required to procure WIOA/CCMEP elements
services/Issued RFP RFP process yielded 2 CCMEP providers Negotiate contracts Develop referral process
Contact information
Angela CarnahanWorkforce AdministratorLicking County Job and Family ServicesOMJ Licking [email protected]
A New Way to WorkInitial Scenes of a County Comprehensive Case Management & Employment Program
Comprehensive Case Management & Employment
Vision • Think it…
Concept • Plan it
Operation
• Do it
Youth Employment Specialistaka
The YES Man• Family Advocate – Head Start Program• Juvenile Rehabilitation Center• Foster Parent• Youth Pastor• Inclined toward technology and social media• Education - Health and Human Services
Comprehensive Case Management Employment Program/A New Way to WorkProcess Overview
7.A. CRISE update
completedB. OWCMS Updated
C. Individual Follow-Up Plan initiated
1.Initial Ohio Works
First (OWF) Assessment(Y.E.S./W.A.)
2. OWF Applicant
attends/completes requirements of
OWF SSCOWF is approved
3.Recipient completes
Comprehensive Assessment with
Y.E.S.
4. Recipient
completes the TABE
5.Peer to Peer case review completed
(Fridays)
6.Individual
Opportunity Plan (IOP) is developed
OWF Self Sufficiency Contract (SSC)developed at this meeting1. Comprehensive Assessment is scheduled within 10 days of
OWF benefit being approved.
Comprehensive Assessment is completed, Youth Employment Specialist (Y.E.S.) schedules Test of Adult Basic Education (TABE) Test within 5 daysTABE is required for all participantsMCJFS Employment Specialist updates CRISE system
Y.E.S. Updates Ohio Workforce Case Management System (OWCMS) and CRISE system
Peer to Peer is used to help determine appropriate level and types of activities/services. Process includes staff from: OMJ Marion and MCJFS. As appropriate community partners and agencies will be involved and provide input.
IOP includes goals and plan /pathway to accomplish the goals. Coordination and information is required of all participating agencies. The plan is developed with participant’s input. It will become the new SSC and OWF recipients are required to participate.
TANF CCMEP Participant: “Dolly”Individual Scenario
TANF CCMEP Eligible : 8/8/2016
Dolly is a 21 year old female with one child, and a second child due in September. She is currently staying at the homeless shelter with her child. She stated her boyfriend lives in Indiana, and does not want to move to Ohio because he cannot make the same money as in Indiana. He does send money to help.• Her primary support for child care is her local family. Her mother is an active heroin addict. • She has her high school diploma through Penn Foster (online educator)• Dolly states that she cannot live with family because there are currently 7 individuals already living in the home. • She participated in the Jobs Corp program and successfully obtained her Certified Nurse Assistant (CNA) certificate.
Certificate has expired and she would like help with renewal.• She lost her last job (warehousing) due to pregnancy as she could not perform the duties required. Dolly wants to work
now while she is pregnant to save money.• No driver’s license but does have state ID• Dolly withdrew from the OWF program to prevent a child support order being established. She would like to continue
with the CCMEP program . She would like help getting work because she feels as though no one is hiring her because she is so near her due date.
• Career Goal is to be a registered nurse/ medical coding and billing
TANF CCMEP Participant: “Dolly”The Process
TANF CCMEP Eligible : 8/8/2016
1. Applicant completed OMJ Registration and completed the JFS03002 (application)2. Applicant completed Comprehensive Assessment (8/15/2016)
A. Participant assigned to research health care training requirements and training providers3. TABE Completed: scheduled and completed (TABE Assessment Results: Math Score is 5.9 (needs to be 8.9) (Goal). 4. Peer to Peer (8/22/2016): IOP Recommendations:
A. Y.E.S. work with boyfriend to find local employment (universal career services)B. Assign Dolly appropriate worksite and number of hours (accommodating pregnancy)C. Coordinate new OWF application (to provide financial support 6 weeks post partum)D. Coordinate transportation (bus pass, cab, etc.)E. Assist in coordinating child care F. Needs to increase TABE score
RED FLAG: Undisclosed involvement with court system
TANF CCMEP Participant: “Dolly”The Plan
5. Develop the Individual Opportunity Plan: Intensive Case Management Required
A. Develop worksite with Goodwill Industries, based on career interests and current capabilities. Will include job coach/mentor.
B. Assist in coordinating a child care planC. Assist in developing a transportation plan (supportive service)D. Assist in completing new OWF application to assist with 6 weeks post partum time frame.
Coordination of Activities and Follow UpA. OhioMeansJobs Marion: Case Management/Supportive Services/TransportationB. Marion County Job and Family Services Work Activities: Child Care AssistanceC. Marion County Job and Family Services Customer Service: Benefits ApplicationD. Marion Goodwill Industries: Paid Work Experience/Work Site DevelopmentE. Marion Technical College: ABLE Program/Health Care TrainingF. Follow-up required every two weeksG. Staff time commitment to date: 6-7 hours
WIOA CCMEP Eligible : 8/8/2016
Client A: 21 year old male is currently homeless. (Referred from: Girlfriend: Girlfriend completed application for OWF assistance, attended OWF orientation, signed off because she did not want to participate with CSEA and require her boyfriend to pay support, knowing his current situation.)• He is currently on probation for felony forgery, receiving stolen property, and drug paraphernalia. He reports to a
probation officer once a month for drug screening. • Has a State ID, owes fines to get drivers license back. • He and his girlfriend have one child and are expecting their second (due Sep 2016). His girlfriend lives in government
housing. He is not allowed to stay with her because of his background but does periodically. He also states that at times he sleeps in the city park and stays with his mom occasionally as permitted.
• During the assessment the client disclosed that he remains high from the time he wakes up until the time he goes to sleep, from smoking marijuana.
• Graduated from high school and scored very well on the TABE test.• Client stated that he knows he has to clean himself up due to his second child arriving soon. He stated he is willing and
wanting to get treatment for his drug use, but because he is on his mom’s insurance (Humana), he has to pay a $25 copay per counseling session. He can’t afford to pay the copay.
• Unsure of Career
WIOA CCMEP Participant: “Blake”Individual Scenario
1. Attended OMJ Workshop & completed the JFS03002 (application)2. Completed Comprehensive Assessment (8/16/2016)3. Case presented for Peer to Peer on 8/11/2016, prior to Comprehensive Assessment because of an emergent need. 4. Peer Recommendations:
A. Contact probation officerB. Coordinate intervention/treatment Maryhaven or MACCC. Assist in coordinating a safe sober living locationD. Coordinate Cap, Cops, Copes assessment (Use as a Goal)E. Coordinate Paid Work Experience F. Coordinate Adult Mentor
4. Blake completed the TABE (8/12/2016): Scored very well in all areas.5. Career Interest assessment completed 8/18/2016.
WIOA CCMEP Participant: “Blake”The Process
6. Contacted: Probation Officer, Counseling Centers, and Sober Living facilities. Results:A. Results from Probation Officer: Probation Officer Input: Work Participation is fine, with restrictions. He
does not want our client assigned to sites that might jeopardize his sobriety or attending mandatory drug screening.
B. Results Drug Counseling Coordination: Client is covered under his mothers insurance except copays 1) Contacted Marion Area Counseling Center: Copayment sliding scale, based on income. 2) Contacted Mary Haven Treatment Center. Mandatory $25.00 copay to attend counseling sessions
Concerns: Client can’t afford the copayment. Can WIOA CCMEP funds be used to cover the copays?
C. Safe/Sober housing options being reviewed: (Client is not allowed to stay in government housing with girlfriend).3) Girlfriend’s mother has expressed a willingness to allow client to stay with her.4) Exploring sober living facilities, however there are costs associated with staying in the facilities:
$300.00 to $400.00 per month.5) Speaking with client’s mother as a third option.
WIOA CCMEP Participant: “Blake”The Plan
WIOA CCMEP Participant: “Blake”The Plan
7. Develop the Individual Opportunity Plan: Intensive Case Management Required
A. Develop worksite with Goodwill Industries, based on current capabilities. Will include job coach/mentor.B. Explore Medicaid coverage.C. Research probation requirements and allowable activities, Results:D. Assist in developing a transportation plan (supportive service)E. Coordinate initial meeting with treatment center.
Note: Goal is to cover the costs of the first 4 to 5 counseling sessions.Note: Research conducted with MCJFS Family Assistance Worker on 8/22/2016 discovered that the client is eligible and has been covered by Medicaid (2014). He was unaware.
Coordination of Activities and Follow UpA. OhioMeansJobs Marion: Case Management/Supportive ServicesB. Marion County Job and Family Services Customer Service: Medicaid CoverageC. Marion Probation Department: Sobriety and Participation Buy-in, Follow UpD. Marion Goodwill Industries: Case Management, Work Site Development, Adult Mentor/TransportationE. Marion Area Counseling Center: Program Progress and Periodic IOP ReviewF. Maryhaven Treatment Center: Program Progress and Periodic IOP ReviewG. Follow-up required every two weeks
WIOA CCMEP Participant: “Carrie”Individual Scenario
WIOA CCMEP Eligible: 8/12/2016 Carrie is a 23 year old female with one child. She is currently staying at the domestic violence shelter, and was given information on the program from another individual within the shelter. Has driver’s license and car.Client stated her child is currently staying with grandma in another county while she is trying to sort out things for herself. Charged for fighting as a juvenile, no adult interaction with the courts.During the assessment, she stated she is interested in just getting to work in order to not live at the shelter any longer and is danger of being forced out due not progressing toward employment. Her TABE results came in avg. of 5.6. At a later date it was brought to attention that this client has also filled out an application for Opportunities for Ohioan’s with Disabilities, and listed a number of mental illnesses she has been diagnosed with which were not disclosed during the CCMEP assessment.Career Interest: Sonography
1. Applicant attended initial meeting with Y.E.S. JFS03002 application completed2. Applicant completed Comprehensive Assessment3. Recipient completed the TABE (8/10/2016)4. Case presented for Peer to Peer (8/11/2016): Staff Present: OMJ Marion/Goodwill:IOP Recommendations:
A. Parenting WorkshopB. Enroll in ABLE to increase TABE scores C. Enroll in soft skills training (indicated by poor employment history)D. Coordinate activities with O.O.D. (was not disclosed in Comprehensive Assessment)E. Coordinate appropriate paid work experienceF. Assist in coordinating housing plan for transition from shelter.
5. Eligibility determined 8/12/20163.
WIOA CCMEP Participant: “Carrie”The Process
WIOA CCMEP Participant: “Carrie”The Plan
7. Develop the Individual Opportunity Plan: Intensive Case Management Required
A. Enroll in Employment Soft Skills Work ShopB. Coordinate activities with O.O.D. C. Develop worksite with Goodwill Industries, based on career interests and current capabilities. Will include job
coach/mentor.D. Enroll in Parenting WorkshopE. Assist in coordinating housingF. Enroll in ABLE to increase TABE scores
Coordination of Activities and Follow UpA. OhioMeansJobsMarion: Case ManagementB. Tri Rivers Career Center: Employment Soft Skills Training (Transitions)/Health Care Training ResearchC. O.O.D.: Treatment Plan, Verify Employment CapabilitiesD. Marion Goodwill Industries: Case Management/Worksite DevelopmentE. Children Services: Parenting Workshop or OnlineF. Housing AssistanceG. Marion Technical College: ABLE Program/Health Care TrainingH. Follow-up required every two weeks
1. TABE assessment on all participants (2 hour process)2. Interaction and data sharing with multiple agencies (time consuming)3. Release of Information for minor youth enrolled in high school (parent cooperation and
engagement)4. Youth participation and follow through5. Initial IOP is fluid and dependent upon external variables (i.e. community resources)6. Twelve months of follow up7. Data entry into up to four systems (OMJ, OWCMS, CFIS and CRISE)8. Health Care – ACA work hour restrictions
Pain Points
Local IntersectionsStraight A Work Simulation Grant
• Drop Out Prevention/Recovery Community Charter School – Sited in Tri Rivers Career Center• Enrollment – 300: Current Wait List: 50• Weekly Home Visits• 24/7 Crisis Intervention/Help Line• Connection of students and their families to community resources• On-Site Child Watch Program (funded by Nucor Steel Co.)• Job Placement (TANF Summer Youth Employment & TANF School Year Work/Study Program)
• Goodwill serves as employer of record through subgrant agreement• Work Simulation Experience – Will replicate work skills, business culture and social skills.
Straight A “13th Year” Grant
• Marion City Schools – Harding High School• Portrait of a Graduate - Diploma “Plus Acceptance” to postsecondary education, high demand
career, or military.• Project will link to and support youth the entire year following high school graduation.• 2016 Graduate Survey – 40% had no acceptance and no plan.• Goal: Identify graduates who require comprehensive support to achieve work/life success.• Outreach Event: Sept. 20th Inform project staff of CCMEP intersection points and
opportunities for 13th Year youth.
Contact Information:• Roxane Somerlot, Director• Job & Family Services -
OhioMeansJobs – Marion County
• [email protected]• 740-386-1000
• Ron Meade, Administrator• Job & Family Services -
OhioMeansJobs– Marion County
• [email protected]• 740-386-1004
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