upc dth s.à r.l telenor breakfast meeting broadband news · pdf fileupc dth s.à...
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UPC DTH S.à r.l Telenor Breakfast Meeting
Broadband News
Magnus Ternsjö
Bucharest 22nd May
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The DTH Provider in CE The DTH Provider in CE
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How We Operate
226k 283k
85k 49k
RGUs as of Q1 2012
Luxembourg • UPC DTH Head Office • Uplink
Netherlands • Digital Media Centre
Thor 1 Degree west
Romania
Czech Republic
Hungary
Slovakia
Other • Content Providers • CPE & TE Suppliers • B2B Contribution Service Customers
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Broadcast
•DMC
•SES
•Telenor
Customer Care
•CGS (based in RO, covers HU)
CCC (based in SK, covers SK+CZ)
ESS (based in RO, covers RO)
3rd Party and internal
providers
Global Structure
LGI / UPC Broadband
UPC DTH
UPC DTH S.à r.l. 30 employees
UPC DTH Leasing S.à r.l. 1 employee
Luxembourg
Hungary
Czech Republic
Slovakia
Romania FocusSAT
Country Activities
HU/CZ/SK/RO
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Our Growth 2011
9% of Europe's RGU Growth
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Focus Sat’s Growth 2011
Best Growth Year Ever
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Our Aim
Being THE DTH provider in CE
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Our Road
A Journey of Constant Improvements
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Delivery System
Great Uptime & Performance
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QA Comparison
UPC DTH vs a Competitor
Bad Picture QA
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Outstanding Product Offering
FocusSAT Best Value For Money!
Basic “Family” 61 ch.
25 RON
“ Cinema Total” (inc. Sport + MaxPack) 88 channels
50 RON
MaxPack – “Cinema” 4 ch.
16 RON
EBT “ Mosaic” 82 ch.
35 RON
“Movies Complete” (“Total“ + Filmbox)
90 ch. 60 RON
HD 6 ch.
10 RON
Sport 2 ch.
11 RON
Panonia 15 ch. 6 RON
Filmbox 2 ch.
11 RON
120 RON up-front (2 yr)
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Content
More than 150 encrypted channels
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Best HD Package!
What’s New?
Recently
Now
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Achieved with Limited Marketing
FocusSAT a Self-Selling Product!
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Sales Channels
D2D Specialized Satellite Companies & High End Stores
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Focus Sat’s Sales Channels D
eale
rs
• 150 dealers
• > 300 sales teams
Nat
ion
al R
etai
lers
• 400 stores
• Electronic PIN sales platform
PIN
Ter
min
als
• > 20.000 POS spread
Great Dealer & D2D Network
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Focus Sat’s Sales Channels V
AS
SMS • Mobi-Pay
Romania (wholesale VAS SMS company)
• Service available via Orange and Vodafone platforms
On
line
Sal
es
• www.carteleprepaid.ro
PIN
Ter
min
al p
artn
ers • Posta
Romana (RO National Post)
Renewals Simple & Everywhere
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Fulfillment
Improvements Being Worked On!
E-care Website
IVR with Automated Subscription
Renewal Function
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Customer Care
Be Better Than Expected!
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Love Our Customers
Treatment is Accordingly
Know what our customers love
Know what our customers hate
Have the right pick up
line
Show our beauty
Delight
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Efforts Paying Off?
FocusSAT Wining Formula!
YoY Net Growth
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Our Journey Continues
Watch Us!
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Thank You