unravelling change leadership: a fresh approach using human instincts andrew o’keeffe hardwired...
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Unravelling Change Leadership: A fresh approach using human instincts
Andrew O’KeeffeHardwired Humans
• A predictive framework for knowing what will work and what won’t
• Less anxiety and less distraction
• Faster implementation
• An approach that helps leaders with “daily” changes they get to implement
• Enhance your professional toolkit
Using Human Instincts
How do humans respond to change?
Human Nature
Change
Good Bad
Change
Good Bad
Change
Hardwired Human Instincts
Social Belonging – Family of 7 and Clan of up to 150
Emotions Before Reason
First Impressions to Classify
Loss Aversion
Gossip
Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998
The 9 Essentials For Leading Change Using Human Instincts
How are people going to feel the moment they hear about the change?
Essential 2 – Influence the Classifying Moment
Okay Uncertain
How are people going to feel the moment they hear about the change?
Essential 2 – Influence the Classifying Moment
“Okay”(A quick phone call
to 16 people)
“Uncertain”(Email, call a meeting)
Appointing a newmanager
1. Ensure explanation is plausible2. Leave no vacuum and attend to rumours (in a vacuum people begin to wonder if they are missing out on information and make it up for themselves)
Example at Metro Trains Melbourne, during arestructure the key leader held a briefingsession at 10am every Thursday – andbefore the briefing he knew the rumours
Essential 5 – Gossip and Rumour
What do we want people to say afterwards?
Identifies your actions to create the desiredfuture state
For example, in a relocation 7 people werelosing their office – what’s the best thing wecan realistically hope the 7 people will saywhen they go home the day they learn of thechange?
Essential 6 – The Gossip Test
1. Subscribe to monthly newsletter
2. Read Hardwired Humans
3. Open workshops – Brisbane, Melbourne, Sydney in December
4. HR/Change team development and accreditation
Continuing Your Learning Journey
1. If we know our natural instincts we can make informed choices
2. Classifying detector is always turned on – driven by how we feel
3. We are not wired to resist change – we screen for loss
4. Transform your approach, advice and success on change management
The Key Takeaways