unleash small business potential
TRANSCRIPT
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Unleash Small Business
PotentialSustainability and Growth
JOSE V. ALCEDO, P.E., M.B.A.BUSINESS PROCESS IMPROVEMENT CONSULTANT
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▪ Customer Service
▪ Price Advantage
▪ Quality Excellence
▪ Product Performance
▪ Continuous Improvement
Core Competency
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Presentation Goal
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CANI Technology
Philosophy Methodology Tools
CANI (Constant and Never-ending Improvement)
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Philosophy
Deming’s System
of Profound Knowledge
▪Appreciation of a System
▪Theory of Knowledge
▪Knowledge of Variation
▪Knowledge of Psychology
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Systems Approach
Interdependent Parts
Goal is to Optimize the
System
Optimizing a Part causes Problems
Knowledge of Variation
Processes, Materials,
People
Drives
Transformation
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Manufacturing System
Prod’n
Pkg
Dist’nRetail
R&D
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Organizational Structure System
Management
ManagementEmployees
Employees
Traditional World Class
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Gap Analysis
Current
State
Future
State
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Current State(SWOT)
Quality
Price
Competition
Market
Supply
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Future State(Deliverables)
Quality
Price
Competition
Market
Supply
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STRATEGY
Improve Business Process and System
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Application
Self Improvement
Organizations
Academia
Businesses
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Methodology
Lean Operation
Six Sigma Quality
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Lean Operation
Streamlining Processes
Minimising Waste
Reducing Cycle Time
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Six Sigma Quality
▪Product or Service
▪Delights
Customers’
Expectations
Process Capability 3.4 Defects Per Million Opportunities
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TOOLS