university of regina [read-only] · university of regina justice 230 frank fowlie icann ombudsman...
TRANSCRIPT
![Page 1: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/1.jpg)
University of ReginaJustice 230Justice 230
Frank Fowlie
ICANN Ombudsman
November 2010
![Page 2: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/2.jpg)
The Role of the Ombudsman in Canadian Institutionsin Canadian Institutions
for
Justice and the Law in Canada
![Page 3: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/3.jpg)
![Page 4: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/4.jpg)
What we will cover
• What is an Ombudsman?
• What are the various types of Ombudsmen found in Canada?
• What sorts of issues do Ombudsmen • What sorts of issues do Ombudsmen handle?
• What types of skills do Ombudsmen use (is a Justice degree relevant to this career)?
• What do I do?
![Page 5: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/5.jpg)
About ICANN
• Internet Corporation for Assigned Names and Numbers
• Co-ordinates the Domain Name System DNSDNS
• .com. net. .org etc (Generic Top Level domains)
• .biz .travel .aero etc (sponsored tld)
• .ca .uk .tv etc (country code tld)
![Page 6: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/6.jpg)
More ICANN Info
• $65 million budget based on registrations
• around 140 staff and a team of consultants
• Head office in Marina del Rey, California
• Office in Brussels, Washington, Palo Alto and • Office in Brussels, Washington, Palo Alto and Sydney
• Staff in Canada, Mexico, Italy, Egypt, Bulgaria, Niger, Netherlands, France, Australia
• Staff represent about 20 countries and 29 languages
• On the verge of “opening the top level”
![Page 7: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/7.jpg)
What is an Ombudsman?• The Forum of Canadian Ombudsman says:
An ombudsman is an independent, objective investigator of people’s complaints against government agencies and other organisations, government agencies and other organisations, both public and private sectors. After a fair, thorough review, the ombudsman decides if the complaint is justified and makes recommendations to the organisation in order to resolve the problem.
![Page 8: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/8.jpg)
Basic role of the Ombudsman
• Fairness related
• Independent
• Impartial
• Neutral• Neutral
• Last step of administrative review
• Cedes jurisdiction to courts
![Page 9: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/9.jpg)
What is Fairness
• Deals with process, not necessarily outcome
• Principles of Natural Justice apply:• Principles of Natural Justice apply:– The right to be heard by an neutral party
– The right to be fully informed of the against you
![Page 10: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/10.jpg)
Examples of Fairness
• Unreasonable delay
• Biased decision maker
• Oppressive, unjust or contrary to law
• Discriminatory• Discriminatory
• Inadequate or inappropriate reasons
• Unreasonable or unfair procedures
• Otherwisely wrong
![Page 11: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/11.jpg)
3 types of Ombudsmen
• Classical
• Organizational
• Executive
![Page 12: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/12.jpg)
Types of Ombudsmen
• Classical
– Appointed by a legislature
– Independent officer
– Long term appointment– Long term appointment
– General jurisdiction over governmental activity
– Public reports
– Own motion investigations
– In all provinces except PEI
![Page 13: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/13.jpg)
Types of Ombudsmen
• Organizational
– Appointed within an organization
– For complaints within the organization
– Counsels, coaches– Counsels, coaches
– Does not investigate, report or recommend
– Universities, corporations, groups
– Facilitates and empowers
![Page 14: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/14.jpg)
Types of Ombudsmen
• Executive
– This is my role
– Appointed by statutory mechanism for a single entitysingle entity
– Has a specific and “not” general jurisdiction
– Acts like a classical Ombudsman
• Investigates
• Reports
• Recommends
![Page 15: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/15.jpg)
Executive Ombudsman role cont’d
• Becoming a major role in Canadian law
– Local Governments
– School Boards
– Bank, Insurance, Trust Ombudsmen– Bank, Insurance, Trust Ombudsmen
– Corporations
• Hydro,
– Federal Government departments
• National Defense, Veterans’ Affairs, Taxpayers, Victims of Crime
![Page 16: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/16.jpg)
ICANN Ombudsman
• Ombudsman’s jurisdiction as defined by Bylaw V relates to actions, decisions, or inactions by ICANN staff, board, or supporting structures.supporting structures.
• Ombudsman’s latent role is to provide a single portal for all consumer issues brought to his attention.
![Page 17: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/17.jpg)
ICANN Ombudsman
• Executive Ombudsman role
• Appointed by Bylaw
• Services global audience
• 24/7• 24/7
• Multi-lingual, Multi-cultural
• Online
• Largest potential client base in the world
![Page 18: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/18.jpg)
ICANN Ombudsman Value Statement
The Values of this Office are:
• Respect for Diversity;
• Excellence in Ombudsmanship;
• Professionalism;• Professionalism;
• Confidentiality;
• Impartiality;
• and Independence.
![Page 19: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/19.jpg)
Ombudsman toolbox
• Investigation
• Interviewing
• Mediation
• Negotiation• Negotiation
• Shuttle Diplomacy
• Creative win-win
• Recommendations
• Reporting
![Page 20: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/20.jpg)
Reports and Annual Reports
• Saskatchewan and ICANN reports
• Report on trends
• Report on issues and cases
![Page 21: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/21.jpg)
Did we?
• Define what an Ombudsman is?
• Define 3 types of Ombudsmen?
• Consider what my Office does and what usually falls in Ombudsmen jurisdictions?usually falls in Ombudsmen jurisdictions?
• Identify a skill set for Ombudsmen and Ombudsman officers?
![Page 22: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/22.jpg)
Questions?
![Page 23: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/23.jpg)
Thank you
• Links:
• www.icannombudsman.org
• http://www.ombudsmanforum.ca/whatis_e.asp• http://www.ombudsmanforum.ca/whatis_e.asp
• http://www.usombudsman.org/
![Page 24: University of Regina [Read-Only] · University of Regina Justice 230 Frank Fowlie ICANN Ombudsman November 2010. The Role of the Ombudsman in Canadian Institutions for Justice and](https://reader036.vdocuments.mx/reader036/viewer/2022063017/5fd9302a70ee9c564f151a0e/html5/thumbnails/24.jpg)
The Values of this Office are:
-Respect for Diversity;
-Excellence in Ombudsmanship;
-Professionalism;
-Confidentiality;-Confidentiality;
-Impartiality;
-and Independence.