Change is inevitable. Growth is intentional.

Participation in our workshops and certificate programs can help you realize your professional development goals.

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Welcome! We’re all about learning here at UofL’s Delphi Center and we want to make you a part of it!When individuals like you are exploring ways to polish skills and develop new abilities, we’re here to

help with workshops and professional certificates. When organizations are looking for ways to solve

problems or move to the next level of success, we’re here to provide strategic learning solutions like

corporate universities and customized programs.

As your local university, we can leverage learning resources to meet your training and development

needs. And you can rely on us. We’re part of Louisville’s business community and we want to have

significant and lasting impact. We’re more than a training provider. We work in partnership with you to

meet your challenges and deliver learning solutions that get you the results you want.

I invite you to explore this catalog. There are workshops and certificates available to help you polish

your skills and increase your professional value. You’ll also find information to help you think about

using learning as a strategic advantage in your organization. We’ve even included a white paper on page

29 about three critical roles in which many managers fail.

We welcome your calls and emails. Let us help you develop a learning strategy that supports your goals.

Here’s to learning that gets results!

Virginia Denny

Director of Professional Development

University of Louisville Delphi Center

virginia.denny@louisville.edu

The Key to Individual and Organizational Success: Polished Skills in 5 Critical AreasOrganizations don’t excel because of a strong vision or a charismatic leader alone. They excel because

their employees are passionate and empowered to carry out that vision. The University of Louisville’s

Delphi Center has identified five critical skills managers need to stimulate productivity, performance

and passion. We like to refer to these as the “Five Empowering Pillars of Management” that drive the

development and design of all our programs.

Imagine if your organization exhibited all of these success factors:

•A drive for greater productivity with an openness to change

• The ability to quickly identify and address worthy problems

• The pursuit of new and revolutionary ideas dedicated to your organization’s

and your customers’ success

•An environment of effective interaction and teamwork

•A motivating culture that stimulates innovation and the passion to continually move your

organization forward

It’s possible if your organization is led by managers focused on the five skill sets essential to effective

leadership.

As the diagram indicates, key organizational success factors such as an innovative culture, productivity and

change and effective interaction are driven by managers who have mastered skills in the following areas:

Leadership and Management. These skills are necessary to convey the organization’s vision, recruit

and retain the best talent, boost individual and team

performance, and lead successful change

initiatives.

Organization and

Productivity. Managers

with these insights

stay focused on

what really

matters by

effectively

managing time,

stress and the

multiple projects

and priorities many

of us face.

Critical Thinking. The

ability to think critically

leads to effective decision-making,

innovation, and problem-solving that moves

people, processes and services to new levels.

Interactive and Formal Communications. Skilled communicators have the ability to effectively

present ideas, engage others, and develop harmonious relationships that align organizations.

Coaching and Motivation. These skills enable managers to elevate the performance, productivity and

passion of others, resulting in increased personal accountability.

Develop your organization’s managers with the Delphi Center’s leadership-focused workshops!

The workshops in this catalog are essential to organizations driven to succeed by empowering their

managers. Whether you’re looking to boost your own career or elevate the talent of others, we invite

you to experience the immediate and long-term impact of these workshops. They will raise your level of

success and the passion with which you lead others.

Looking for the perfect location for your next meeting or corporate event?Look no further than the beautifully redeveloped Shelby Campus @ ShelbyHurst. Choose

from 16 well-equipped rooms accommodating groups of 10-300.

n  Your group will enjoy easy accessibility from I-64, I-71 and I-264; award-winning, full-service

catering; and an abundance of adjacent, free parking.

n  Your organization will enjoy complimentary wireless, video projectors and screens (for most

rooms), DVD players, flip charts, white boards and more…not to mention the low room rental

rates and impeccable service.

Let us transform your corporate event into a magical experience. To learn more or schedule a tour,

contact Anita Block at (502) 852-0365 or anita.block@louisville.edu.

louisville.edu/conferenceservices

Idea Stimulation

Problem Resolution

Productivity& Change

Innovative Culture

E�ectiveInteraction

Motivation

Leadership & Management

Organization & Productivity

Critical Thinking

ImpactCommunications

Personal Impact

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Table of Contents

Welcome! We’re all about learning here

at UofL’s Delphi Center and we want to

make you a part of it!. . . . . . . . . . . . . . . . 2

The Key to Individual and Organizational Success: Polished Skills in 5 Critical Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Earn a Certificate from UofL for Your Professional Development Accomplishments . . . . . . . . . . . . . . . . . . 6

How to Use the Workshops in this Catalog to Maximize Your Impact . . . . . . . . . . . . . . . . . . . . . . . 7

Management and Leadership Principles . . . . . . . . . . . . . . . . . . . . . . . . . 8

Develop the skills to convey a vision and the tools

to ensure that the right things happen the right

way. These workshops will help you turn intentions

into action, conquer the challenges you face, and

lead your team to extraordinary results.

Effective Management for Supervisors:

Getting the Maximum Results from

Others . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Wednesday, 07/20/11

Thursday, 11/17/11

Managing Strategically in Challenging

Times: Breakthrough Tools to Boost Your

Personal Effectiveness . . . . . . . . . . . . . . . 8

Wednesday, 09/28/11

Finance for Non-Financial Managers . . . . . 9

Thursday, 09/29/11

Leading Change: Tools, Strategies & Best

Practices for Moving Others to New

Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Wednesday, 10/26/11

Critical Measurements for HR Professionals:

How to Become Your Organization’s

Strategic Partner . . . . . . . . . . . . . . . . . . 10

Wednesdays, 10/05 & 10/12/11

How to Make Legal and Objective Hiring

Decisions–and Find Your Most Effective

Employees . . . . . . . . . . . . . . . . . . . . . . . . 10

Thursday, 10/20/11

Coaching and Motivational Impact . . . .11

Motivation is part understanding, part incentive,

and part passion. It is not something that comes

naturally—especially to today’s workforce and its

diverse needs and perspectives. Great leaders

must learn the skills that elevate the performance

and passion of others. These workshops will

help you develop the know-how needed to help

individuals and teams become accountable for and

achieve greater performance and productivity.

Motivational Techniques for MORE Powerful

Performance . . . . . . . . . . . . . . . . . . . . . . 11

Tuesday, 09/20/11

Developing High-Performing Work Teams:

An Accelerated Full-Day Workshop . . . . . 11

Thursday, 10/6/11

Exceptional Performance Management:

Anytime/Anywhere Techniques that

Maximize Employee Productivity . . . . . . . 12

Wednesdays, 11/09 & 11/16/11

The Effective Manager’s Secret Weapon:

Keys to Positive and Constructive

Feedback. . . . . . . . . . . . . . . . . . . . . . . . . 12

Tuesday, 11/08/11

Critical Thinking Empowerment . . . . . .13

Today’s business environment provides new

challenges requiring good decisions based on

experience and creative problem solving. Many

organizations are struggling to find people who can

think critically. These engaging workshops offer

a variety of ways to help you think strategically.

Become known in your organization as a great

thinker who can solve problems, assess challenges

and innovate!

Becoming an Effective and Extraordinary

Problem Solver: Proven Methods for Finding

the Best Solutions . . . . . . . . . . . . . . . . . . 13

Tuesday, 07/26/11

Thinking Outside the Box: How to Generate

Creative Solutions to Your Toughest

Challenges. . . . . . . . . . . . . . . . . . . . . . . . 13

Tuesday, 11/15/11

Brain Boosters for Success I: How to

Expand Your Ability to Think, Learn,

Concentrate and Remember . . . . . . . . . . 14

Thursday, 11/03/11

Organization and Productivity Enhancement . . . . . . . . . . . . . . . . . . . . . .14

Do you find it hard to maintain focus amid

overwhelming workloads and other demands?

Could you use tactics for preventing the urgent

from getting in the way of what really matters? If

you’re constantly challenged by multiple projects,

competing priorities, organizational change and

ongoing stress, these workshops will help you

regain control over your workday, boosting your

productivity and efficiency.

Thriving on Change: Personal and

Professional Strategies for Success. . . . . 14

Tuesday, 09/13/11

How to Stay Focused in Stressful Times . 15

Tuesday, 08/30/11

Finding Focus in Chaos: How to Manage

Priorities, Multiple Projects and

Deadlines . . . . . . . . . . . . . . . . . . . . . . . . 15

Tuesday, 10/11/11

How to Maximize Your Efficiency,

Effectiveness and Productivity (and Achieve

what Really Matters!) . . . . . . . . . . . . . . . . 16

Thursday, 11/10/11

Inner Wellness: The New Way to More

Fulfilling Work . . . . . . . . . . . . . . . . . . . . . 16

Tuesday, 09/27/11

Dynamic Interactive Communication . .17

If you work with people—as most of us do—natural

conflicts, misunderstandings, and personal issues

arise. Most managers have never learned how to

turn these situations into advantages. These five

critical communication workshops are guaranteed

to help you communicate with others effectively

and with impact.

Working with Difficult People: How to Get

Nearly Everyone on Your Side . . . . . . . . . 17

Wednesday, 08/03/11

More Effective Verbal Communication:

Blending Assertiveness, Honesty and

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Tuesday, 08/02/11

Becoming an Effective Team Member . . . 18

Thursday, 09/15/11

Emotional Intelligence: The Foundation for

Lifelong Professional and Organizational

Success. . . . . . . . . . . . . . . . . . . . . . . . . . 19

Thursday, 09/22/11

Breakthrough Formal Communication . . . . . . . . . . . . . . . . . . . 20

David Ogilvy, one of the greatest advertising minds,

told his staff to spend twice as much time thinking

about how they would present an idea as they

did developing the idea itself. He recognized that

formal presentations, written documents, and

even e-mails will dramatically impact perceptions

and receptivity to people and their messages. You

owe it to your career to present your ideas and

your position as powerfully as possible. These

workshops will get you there.

Speaking Up: How to Maximize Your

Impression Every Time You Speak . . . . . . 20

Thursday, 10/13/11

Business Writing that Gets Attention,

Support and Results . . . . . . . . . . . . . . . . 20

Thursday, 09/14/11

Listen Like a Leader: Essentials of Dynamic

Listening . . . . . . . . . . . . . . . . . . . . . . . . . 21

Tuesday, 11/01/11

Netiquette: Get-It-Write Techniques for

Professional E-mails . . . . . . . . . . . . . . . . 21

Thursday, 10/27/11

The Building Blocks of Exceptional

Customer Service: How to Make Every

Contact an Opportunity for Success . . . . 22

Tuesday, 10/25/11

Get It Write: Grammar and Editing for

Business Communications . . . . . . . . . . . . 22

Wednesday, 11/02/11

Grant Writing Fundamentals: Secrets to

Getting Noticed and Funded . . . . . . . . . . 23

Wednesday, 10/19/11

Opportunities for HR and Training Professionals . . . . . . . . . . . . . . . . . . . . . 24

UofL offers PMI-approved Project Management Training . . . . . . . . . . . . . . 26

Fundamentals of Project Management . . . 26

6-9 p.m., Thursdays, 08/18/11 – 09/08/11

Project Management: Practical Application . 26

6-9 p.m., Thursdays, 09/15/11 – 12/08/11 (skips 11/24)

PMP® Exam Facilitated Study . . . . . . . . . 26

6-9 p.m., Tuesdays, 08/16/11 – 11/01/11

Professional’s Certificate in Program Management . . . . . . . . . . . . . . . . . . . . . 27

6-9 p.m., Tuesdays, 09/06/11 – 10/25/11

Delphi Center Instructors. . . . . . . . . . . 28

Surprise! The Most Successful Leaders Excel in the Basics . . . . . . . . . . . . . . . . 29

General Information . . . . . . . . . . . . . . . 30

Registration Information . . . . . . . . . . . .31

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Earn a Certificate from UofL for Your Professional Development AccomplishmentsBy completing your choice of workshops in select program areas, you can become eligible to receive a

framed certificate from the University of Louisville. This certificate reflects your accomplishments and

dedication to advancing your effectiveness and contributing to your organization’s success.

Certificate in Management Development[complete a total of 7

workshops]

For current and aspiring

managers, supervisors and

directors, this program offers

nearly 50 workshop selections.

Complete 6 workshops in these

content areas: Management

& Leadership Principles (1);

Coaching & Motivational

Impact (1); Critical Thinking

Empowerment (1); Organization

& Productivity Enhancement

(1); and Formal and Interactive

Communications (2).

You must also complete one

elective from any content

area. Exams are given for each

course taken and, upon passing;

you will receive a framed

Certificate in Management

Development from the

University of Louisville.

Certificate in Professional Development[complete a total of 5

workshops]

For non-managers, this

certificate program offers over

40 workshop selections.

Complete 4 workshops in

the content areas of Critical

Thinking Empowerment (1);

Organization & Productivity

Enhancement (1); and

Formal and Interactive

Communications (2).

You must also complete one

elective from any of these

three content areas. Upon

completion and passing of

exams, you will be recognized

with a framed Certificate in

Professional Development from

the University of Louisville.

Certificate in Purchasing and Supply Chain Management[complete a total of 6 two-day

workshops]

For professionals in the areas

of purchasing, production and

inventory control, distribution

and supplier management, UofL

offers a certificate program

requiring completion of three

core requisites, three electives

and examination completion

(70% or higher).

Core courses include Essentials

of Purchasing, Improving

your Negotiation Skills, and

Legal Aspects of Purchasing.

Candidates will also need

to complete their choice of

three electives from six other

purchasing courses. To learn

more, visit louisville.edu/

professionaldevelopment/

certificate-programs.

UofL’s Delphi Center also offers a PMI-recognized Certificate in Project Management. Please refer to

pages 26-27 for course offerings and certificate requirements.

Management DevelopmentCerti�cate

Professional DevelopmentCerti�cate

Purchasing & Supply ChainManagement Certi�cate

Management DevelopmentCerti�cate

Professional DevelopmentCerti�cate

Purchasing & Supply ChainManagement Certi�cate

Management DevelopmentCerti�cate

Professional DevelopmentCerti�cate

Purchasing & Supply ChainManagement Certi�cate

If you have questions about our certificate programs, call 502.852.6456 or visit

louisville.edu/professionaldevelopment/certificate-programs.

How to Use the Workshops in this Catalog to Maximize Your Impact

For Managers, Supervisors and Directors: Effective managers are able to effectively present their ideas, align others to pursue what matters, solve

problems quickly and appropriately, deal with uncertainty and confidently collaborate with others –

including difficult personalities, self-promoters and those resistant to change.

Our workshops were specifically designed to empower managers to deal with these challenges. All

provide immediate insights and tools to enable managers to build on current strengths and capabilities

and have the greatest impact possible while leading and influencing others.

We recommend that you check out the workshops in all 5 critical areas; see which fit your goals, your

situation and your passion. You’ll find a schedule of this fall’s programs on pages 4 and 5, and workshop

descriptions begin on page 8. We are so certain of the value of each workshop that we guarantee each

will change the way you manage yourself and others.

Complete as few as 7 workshops and receive a framed Certificate in Management Development from the

University of Louisville.

Not a manager? Consider our Certificate in Professional Development. Learn more on page 6.

For HR Directors, Trainers and Organizational Directors:As someone responsible for the performance, fit and long-term potential of your employees, you

recognize the value of managers who leverage their personal strengths, expand their ability to lead, and

align others around what matters most to your organization.

The breadth of our workshops ensures that your managers will succeed in enhancing the performance,

productivity, passion, and engagement of themselves and others. Their ideas will be more effectively

presented. Their staffs will be more open to change and personal accountability. You will see

improvements in creativity, problem solving, and teamwork.

In addition to workshops for your organization’s employees, we offer special opportunities to HR and

training directors/managers. You are welcome to attend most one-day workshops free of charge to

preview the content and assess the value and fit. We also invite you to call us about bringing workshops

in-house and customizing them to fit your talent development needs. We even offer discount plans

based on multiple registrations in public workshops.

Please call Virginia Denny at 502.852.5581 to learn more.

For Project, Program and Purchasing Directors: Any of our workshops will enhance your performance and management skills. However, we also offer

specialty workshops in your field that can lead to certificate levels of achievement.

See page 6 to learn more.

To register, call 502.852.6456, visit louisville.edu/professionaldevelopment/fall2011 or complete and return the

registration form on page 31.

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Effective Management for Supervisors: Getting the Maximum Results from Others

Instructor:

Mark Scureman

Schedule:

Wednesday, 07/20/11

Course #127ABB

Register

OR

Thursday, 11/17/11

Course #127EBJ

Register

Fee: $349

Managing Strategically in Challenging Times: Breakthrough Tools to Boost Your Personal Effectiveness

Instructor:

James Hale

Schedule:

Wednesday, 09/28/11

Course # 127CBG

Register

Fee: $349

Want to stand out when others struggle?

Real leaders don’t complain about change and challenges; they

embrace these opportunities to become heroes. But to do so, leaders

learn to identify the trends that drive changes in their workplace!

They learn to see the big picture and their role in a successful future.

This vital workshop will help you spot these trends and transform

them into tools for your success. You’ll learn techniques such

as Pecha Kucha, a Japanese technique for quickly organizing

and leveraging information to your advantage. Spend a fun and

informative day with other managers, exploring new ways to

manage your specific challenges. You’ll walk away with a fresh

strategy for success!

You’ll Leave with Tools and Strategies for:

• Identifying and capitalizing on trends for 2011 and beyond

• Identifying how to use your strengths as opportunities for growth

• Increasing your and your staff ’s impact in your “big picture”

•Moving from the technological age to the conceptual age

• Sharing and utilizing information in a new and exciting way

• Increasing productivity by reducing stress caused by uncertainty

Effective supervisors know how to stimulate others to enhance their

productivity. They know management is more than assigning and

monitoring tasks. It is a combination of skills, relationships and

focus. During this popular seminar, you’ll learn how to develop

the traits of effective supervisors, how to lead your employees

to new levels of change, and how to use proven delegation and

empowerment strategies.

You’ll Leave with the Abilities to:

•Recognize leadership opportunities to enhance staff performance

•Create a staff that believes in and wants to enhance your

organization’s vision

•Build a culture based on mutual trust and respect

• Turn conflict into consensus

•Get employees to willingly do things they wouldn’t do on their own

•Create a culture of teamwork

Management and Leadership PrinciplesDevelop the skills to convey a vision and the tools to ensure that the right things happen the right way. These workshops will help you turn intentions into action, conquer the challenges you face, and lead your team to extraordinary results.

“The person who figures out how to harness the collective genius of his or her organization is going to blow the competition away.”

–Walter Wriston

Attend at least one “Management and Leadership Principles” workshop if you are working toward your

Certificate in Management Development.

Leading Change: Tools, Strategies & Best Practices for Moving Others to New Levels

Instructor:

James Hale

Schedule:

Wednesday, 10/26/11

Course#127DBJ

Register

Fee: $349

Want to be a “change champion?”

There are three things you can count on in the workplace: (1) things

will change, (2) they will change rapidly and (3) most of your

employees will fight it. This workshop is designed to help managers

and leaders identify and develop skills necessary to effect change

and engage others in its implementation.

During this timely workshop, you’ll receive a toolbox of simple but

effective techniques that will help build high morale and resilience

during periods of change. You’ll examine personal, interpersonal

and workplace systems to identify the most appropriate techniques

for your specific change environment. In-class development of a

personal action plan will ensure you can immediately apply these

tools to your workplace.

You’ll Learn to:

•Recognize and address the five disruptive reactions to change

•Use a proven 6-step plan to help both individuals and teams

through change

•Develop resiliency-to-change skills so you can be a “change

champion”

•Understand how to implement a 90-day roll-out plan for change

•Minimize the negative effects of change

• Transform change resisters into change supporters

•Anticipate and avoid the eight mistakes organizations make

during change

• Identify structural barriers to effective change

•Apply techniques that build a high-morale, high-trust

environment

Finance for Non-Financial Managers

Instructor:

Steve Kerrick

Schedule:

Thursday, 09/29/11

Course #127CBH

Register

Fee: $349

The best-run companies have clear vision and strategies based on

data-driven analysis. Every manager and department becomes more

effective when they understand the essential and incredible power

of making decisions based on financial and accounting information.

But you don’t have to be a numbers guru to simply know what to

look for and what to use. This easy-to-understand seminar will

help anyone optimize decision-making through the effective use of

financial statements and reports, department summaries, and other

financial data.

You’ll Leave with the Ability to:

•Better communicate with your firm’s financial personnel

• Evaluate the profitability of new products, services, equipment

replacements, leases and more

•Understand ratios, balance sheets, and income and cash flow

statements

•Apply the impact of business decisions on your firm’s

profitability and value

• Evaluate and compare your firm’s financial position to your

competitors’ and to the industry as a whole

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Critical Measurements for HR Professionals: How to Become Your Organization’s Strategic Partner

Instructor:

John Spence

Schedule:

Wednesdays, 10/05 & 10/12/11

Course #127DBB

Register

Fee: $599 for 2 days of training

Feel like HR is disconnected or underutilized in your company?

HR departments are often viewed as cost centers that support others

and react to internal issues. However, by measuring and reporting

the effectiveness of HR programs, many HR professionals have

enhanced their recognized value and become an indispensable,

strategic partner in accomplishing a company’s business strategies.

Specially designed for current or developing HR leaders, this

new two-day course teaches HR professionals how to present the

essential measurable value of HR and communicate with senior

management using the quantitative business language that drives

business today.

Day one identifies HR measurements that drive a company. Day

two addresses how to apply those measurements using real world

examples. Drawing heavily from the work of Jac Fitz-enz, this

seminar will help you gauge and promote the effectiveness, impact

and contributions of your department.

You Will Learn to:

•Connect the indispensable value of HR measurement to your

company’s business strategies

• Effectively demonstrate the data to senior management

•Use HR metrics to recruit, develop and retain key employees

• Identify HR performance drivers

•Create and promote an effective HR Balanced Scorecard that

presents unquestionable value

How to Make Legal and Objective Hiring Decisions–and Find Your Most Effective Employees

Instructor:

James Hale

Schedule:

Thursday, 10/20/11

Course #127DBL

Register

Fee: $349

Today’s talent management requires a mix of skill assessment, fit

and an intentional process. Now you can gain and instill skills

in your organization for hiring the best candidate—in a legal,

non-discriminatory and objective fashion—using a matrix-based

interview that gives you the best perspective on employees that will

be right and effective for your organization.

You’ll Learn to:

• Effectively predict future employee behavior and fit

•Objectively compare candidates to one another based on job

related criteria

•Distinguish between legal and illegal questions—and ensure the

right questions are asked

•Assess and interpret responses to interview questions

•Use the STAR model to prepare for interviews

•Know when to appropriately act on your gut instincts

•Use an output/competency job analysis technique for more

effective committee evaluations

Motivational Techniques for MORE Powerful Performance

Instructor:

James Hale

Schedule:

Tuesday, 09/20/11

Course #127CBE

Register

Fee: $349

Get others to WANT to achieve your goals!

Discover new and effective ways to improve the productivity,

satisfaction, and quality of your employees, co-workers, and

yourself. You’ll leave with the tools, insights and blueprint for a

customized plan to create an environment that excites, empowers

and motivates those around you to not only enhance their

performance but to “self-motivate” and achieve their highest

potential. The end result is not only higher performance, but higher

self-perceptions of what each employee can achieve.

You’ll Discover:

•What true motivation is, where it comes from, and how to

increase its impact on your organization

•What creates and what prevents a motivational environment

•How a leader uses motivation instead of coercion to achieve true

success

• The steps to become a “motivator/example” for true impact

•How to create an “intentional motivational plan” that instills a

motivation culture in your department or organization

Coaching and Motivational ImpactMotivation is part understanding, part incentive, and part passion. It is not something that comes naturally—especially to today’s workforce and its diverse needs and perspectives. Great leaders must learn the skills that elevate the performance and passion of others. These workshops will help you develop the know-how needed to help individuals and teams become accountable for and achieve greater performance and productivity.

“Motivation is the art of getting people to do what you want them to do because they want to do it.”

–Dwight D. Eisenhower

Attend at least one “Coaching and Motivational Impact” workshop if you are working toward your

Certificate in Management Development.

Save up to 50% with our corporate discount plans. Call Jeanie Habich at 502.852.6597 for

details and start saving today!

Developing High-Performing Work Teams: An Accelerated Full-Day Workshop

Instructor:

Steve Goodwin

Schedule:

Thursday, 10/6/11

Course # 127DBC

Register

Fee: $349

Be a hero in leading any team!

If your organization depends on team effectiveness (and almost all

do), don’t miss this high-impact workshop. It takes team building

to new levels of participation, productivity and innovation. It is

essential for supervisors of formal and informal teams, but it’s also

helpful for anyone who wants to stimulate greater team outcomes.

One of the most influential leadership skills is the ability to turn

a so-so team culture into a high-performing one. Learn how by

attending this workshop.

You Will Learn:

• The roles and responsibilities of effective team leaders

•How to keep your team focused on its mission and goals to

maximize the outcome

•How to ensure accountability and results from every team

• Evaluations to make sure your team is properly assembled and led

• The importance of establishing team values and trust

• Techniques for fostering team communication

• The need for constructive conflict, how to manage it and its

powerful impact on better results

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The Effective Manager’s Secret Weapon: Keys to Positive and Constructive Feedback

Instructor:

Patricia Thurman

Schedule:

Tuesday, 11/08/11

Course #127EBE

Register

Fee: $349

Feedback is the single factor that motivates or demoralizes a

workforce. How you or your staff provides feedback will result in

an engaged staff excited about their impact on an organization or a

disengaged staff reluctant to contribute or innovate.

Giving feedback—both positive and constructive—on an employee’s

performance is a necessary skill for every supervisor. That’s why

it is often called “an effective manager’s secret weapon.” During

this workshop, you will learn insightful and appropriate keys to

correcting poor performance and giving praise and recognition in

ways that move any employee to more aggressively contribute to an

organization.

This Workshop Will Empower You to:

• Focus on the long-range potential of each employee

• Identify and leverage the impact of emotions on morale and

productivity

•Address and correct recurring performance problems, turning

problems into possibilities

•Determine when to include employee assistance programs and

develop a referral plan

•Understand the barriers to giving effective recognition

• Tailor a plan of recognition for employees that creates a

foundation for higher level productivity

Exceptional Performance Management: Anytime/Anywhere Techniques that Maximize Employee Productivity

Instructor:

James Hale

Schedule:

Wednesdays, 11/09 & 11/16/11

Course #127EBF

Register

Fee: $599 for 2 days of training

Want a more productive AND excited staff?

The primary responsibility of any manager is to maximize the

performance of his or her direct reports. However, it is also one

of the most frustrating and emotionally draining responsibilities

facing any manager. Every manager second guesses and assumes

responsibility when employees fail to produce at the desired level.

Does this sound familiar? You want your employees to succeed,

but it sometimes seems like they’re fighting you. This is natural,

but not something you have to accept. There are proven tools and

approaches that can give you the confidence to demand more from

your people—and do so in a way that they actually LIKE.

This class takes a no-nonsense look at how we manage other people

and how we can excite them about performing better. Two days

of hard-hitting, totally practical skills to help you sleep better at

nights, rather than lie awake wondering how to lead your people.

You Will Learn to:

•Understand and leverage your personal “situational leadership” style

•Manage any direct report at any time in any situation

•Become a coach that will engage and motivate your employees

•Allocate your time appropriately to maximize productivity

• Set SMART goals for great outcomes

•Develop direct reports to their full potential

•Use and/or enhance your performance appraisal ratings and

meetings to empower your best employees, stimulate those with

potential and identify chronic non-performers

•Confidently make the decisions that will result in more

productive and excited employees

• Stop spending so much time on people who don’t contribute to

organizational performance

Critical Thinking EmpowermentToday’s business environment provides new challenges requiring good decisions based on experience and creative problem solving. Many organizations are struggling to find people who can think critically. These engaging workshops offer a variety of ways to help you think strategically. Become known in your organization as a great thinker who can solve problems, assess challenges and innovate!

“Making good decisions is a crucial skill at every level.”

–Peter Drucker

Complete at least one “Critical Thinking Empowerment” workshop if you are working toward your

Certificate in Management Development or Certificate in Professional Development.

Becoming an Effective and Extraordinary Problem Solver: Proven Methods for Finding the Best Solutions

Instructor:

Virginia Weber Denny

Schedule:

Tuesday, 07/26/11

Course #127ABC

Register

Fee: $349

Identified by many as a career-survival skill and by others as all

too-rare in management, effective problem solving is becoming

increasingly important at all levels of the organization. So, what’s

the difference between a problem solver and an extraordinary

problem solver? The latter goes above and beyond, solving problems

by turning problems into opportunities. Discover how to give

yourself and your department or organization a competitive

advantage—by attending this seminar.

You’ll Learn to:

• Identify and dissect problems to find the core elements to address

•Change what others may see as overwhelming problems into

solvable issues

•Use critical thinking skills and breakthrough thinking to create

solutions others will accept

• Lead effective problem solving in a team environment

• Establish yourself and your staff as “go-to” problem solvers for

the organization

• Turn ordinary problem solving skills into extraordinary results

Thinking Outside the Box: How to Generate Creative Solutions to Your Toughest Challenges

Instructor:

Mark Scureman

Schedule:

Tuesday, 11/15/11

Course #127EBH

Register

Fee: $349

In today’s business climate, organizations need managers who can

venture beyond normal thinking boundaries to find innovative

solutions and generate new ideas. And while anyone can come

up with ideas, the most valuable people provide ideas that solve

immediate problems, establish long-term potential and create

indispensable value for their company.

The skills learned at this workshop will prove invaluable for solving

your toughest management challenges, leading your team out of its

thinking ruts, and boosting the idea power of your department or

organization in ways that will enhance your organization’s impact

and success.

You’ll Learn to:

• Solve problems that transcend “the way we did it in the past”

•Make smarter decisions when evaluating ideas

• Think more accurately and quickly in terms of what matters to

your company

•Avoid costly mistakes that come from “what-if” thinking

•Generate and stimulate one effective idea after another

•Use innovative thinking to turn problems into opportunities

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Brain Boosters for Success I: How to Expand Your Ability to Think, Learn, Concentrate and Remember

Instructor:

Virginia Weber Denny

Schedule:

Thursday, 11/03/11

Course #127EBD

Register

Fee: $349

Today’s most successful leaders process and identify information

that is critical to enhancing their organization and their

people. But we are faced with overwhelming levels of changing

responsibilities…new technology…new information…information

overload. The challenge is not what we have to process, it’s knowing

how to selectively and more effectively process what we need to

use. It comes down to understanding how to use our brains more

efficiently.

Take time to attend one of our most popular, enjoyable and valuable

workshops. You’ll gain skills critical to surviving and thriving in

today’s hectic workplace and in the future. You’ll discover tools and

insights to help you develop personalized strategies for meeting the

challenges of non-stop information.

You Will Learn to:

•Use proven learning strategies to overcome and process

information overload

•Apply memory techniques to effectively store, manipulate and

retrieve the most important information

• Develop a “brain fitness” plan that keeps your mind young and efficient

• Help others (staff and even family) process information better

• Boost your concentration on what really matters—anytime, anywhere!

• Appreciate and enjoy information in a new, more relevant manner

•Appreciate and exploit your role as a continuous learner

Organization and Productivity EnhancementDo you find it hard to maintain focus amid overwhelming workloads and other demands? Could you use tactics for preventing the urgent from getting in the way of what really matters? If you’re constantly challenged by multiple projects, competing priorities, organizational change and ongoing stress, these workshops will help you regain control over your workday, boosting your productivity and efficiency.

“Organizations exist to enable ordinary people to do extraordinary things.”

–Ted Levitt

Complete at least one “Organization and Productivity Enhancement” workshop if you are working

toward your Certificate in Management Development or Certificate in Professional Development.

How to Stay Focused in Stressful Times

Instructor:

Maryanne Honeycutt

Schedule:

Tuesday, 08/30/11

Course #127BBC

Register

Fee: $349

Stress is normal. It is not only a natural defense mechanism; it can

also be a stimulus for new ideas and motivation. Reactive vision,

ongoing change and inadequate resources internally, as well as

economic challenges and competitive pressure externally, all add

up to on-going stress that can affect even the best managers and

leaders. This timely, interactive workshop offers proven strategies

for breakthrough stress relief that also provide the focus for success

in stressful times. Learn to channel stress into opportunities and

relief for both you and your organization.

You’ll Learn How to:

• Identify stress triggers and proactively prevent them

•Develop vision and mission statements to use for maintaining

control in any situation

• Establish skills and methods to build trust and maintain

productivity in others during stressful times

•Understand how communication impacts stress and how you can

deflect stress in your life and in the lives of others

•Reduce the stress of internal conflict and turn it to your advantage

•Develop organizational skills for “creating more time”

•Apply key principles to focus your efforts on the most important

items and become a hero in stressful times

Thriving on Change: Personal and Professional Strategies for Success

Instructor:

Diane Banic

Schedule:

Tuesday, 09/13/11

Course #127CBB

Register

Fee: $349

In successful organizations, change is a necessity. For some, change

is seen as a disruption; for others, it is an opportunity to excel.

How you respond to change establishes your value and impact. This

workshop will ensure you take control and leverage the process and

opportunities of change.

Attending Will Help You:

• Identify strategies to provide your greatest value during change

•Understand and leverage common psychological reactions to

change

•Build your personal resiliency to change

•Work more productively with staff, peers, and supervisors during

times of change

• Identify key stages of change and the implications of each

Finding Focus in Chaos: How to Manage Priorities, Multiple Projects and Deadlines

Instructor:

Virginia Weber Denny

Schedule:

Tuesday, 10/11/11

Course #127DBD

Register

Fee: $349

Growing and changing organizations create chaos in numerous

areas—often in seemingly overwhelming conditions. If you

manage multiple projects with conflicting priorities and impossible

deadlines, this workshop will help you refocus your energy and

regain control over your workday. You’ll leave with personalized

tools that are guaranteed to help you get results.

During this workshop, we will deal with real-life situations, so

feel free to bring information about a current project or situation

for which you’ll find practical approaches through a collaborative

learning environment.

You’ll Learn to:

•Assess sources of chaos to prevent their reoccurrence

•Create a personalized “get organized” system that reflects your

personality and roles

•Organize and manage projects in spite of conflicting demands

and priorities

• Leverage communication tools to reduce interruptions and boost

efficiency

•Overcome common barriers to management effectiveness such as

procrastination and poor concentration

•Manage conflicting priorities and the people who present them

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Inner Wellness: The New Way to More Fulfilling Work

Instructor:

Kimberly May

Schedule:

Tuesday, 09/27/11

Course #127CBJ

Register

Fee: $349

Looking for ways to increase your own satisfaction, focus and

productivity? Get on the road to inner wellness and a happier, more

productive life by attending this new, one-day workshop! You’ll gain

innovative tools and strategies for transforming everyday challenges

into productive energy; boosting your health and resilience;

reducing stress; improving well-being and vitality, and achieving

inner wellness and focus.

Whether you’re looking for ways to improve your own impact or

enjoyment of life, or want to learn how to enhance the well-being

of your department or organization, this workshop will provide

practical tips and guidelines for making each day a more exciting

and engaging adventure.

You’ll Leave this Life-Changing Workshop with:

• Simple strategies you can make at once to achieve a higher sense

of ease and well-being

•An understanding and appreciation for who you are and how

your own intuition can guide your well-being

•A new perspective and a personal assessment of your wellness in

12 key areas of life

•Ways to change your organization to create a culture of wellness,

high morale and productivity

•A personalized wellness action plan and a no-fail system for

tracking progress

•Access to a resource center packed with wellness tips and

techniques

• Strategies for overcoming barriers to ongoing change

How to Maximize Your Efficiency, Effectiveness and Productivity (and Achieve what Really Matters!)

Instructor:

Sharon Kerrick

Schedule:

Thursday, 11/10/11

Course #127EBG

Register

Fee: $349

It’s hard to manage and lead effectively when you are inundated

with interruptions, distractions and competing priorities that

constantly pull you into periods of frustration and loss of focus.

Effective leaders at all levels learn how to manage their own efforts

with focused efficiency. Effective people pursue the correct goals

at all times, ideally by following a prioritized plan that meets their

specific needs and conditions. Productive people maximize their

work output, enhancing their results and personal satisfaction.

You’ll leave this seminar with best practice methods for becoming

efficient, effective and productive, thus eliminating frustrations

with limited time, costs and resources.

You’ll Gain Skills for:

• Setting and achieving goals that truly matter

• Planning and prioritizing the activities that gain results

•Creating more effective work hours within every day

•Making meetings productive, short and meaningful

• Eliminating procrastination across the department or

organization

•Knowing when and how to delegate more effectively

• Ensuring deadlines while managing multiple projects and

competing priorities

Dynamic Interactive CommunicationIf you work with people—as most of us do—natural conflicts, misunderstandings, and personal issues arise. Most managers have never learned how to turn these situations into advantages. These five critical communication workshops are guaranteed to help you communicate with others effectively and with impact.

“Communication—the human connection—is the key to personal and career success.”

–Paul J. Meyer

Complete at least two workshops covering Dynamic Interactive Communication or Breakthrough

Formal Communication if you are working toward your Certificate in Management Development or

Certificate in Professional Development.

Working with Difficult People: How to Get Nearly Everyone on Your Side

Instructor:

Virginia Weber Denny

Schedule:

Wednesday, 08/03/11

Course #127BBA

Register

Fee: $349

Tired of working with people who “never come around” or those

who seem to have their own agendas or disagreements no matter

what you are trying to accomplish? There are ways to work with

these people and, often, they can become your strongest advocates if

you learn to deal with them effectively.

During one of our most popular and useful seminars, you will

learn how to work with the “know-it-alls,” the “aggressives,”

the “victims,” and six other types of difficult people. You’ll be

introduced to tools that identify the reasons behind conflict,

including the “Enneagram” which reveals and explains why some

people are more difficult to deal with than others. It’s a session that

will guide the effectiveness of your work relationships throughout

your career.

You’ll Leave with Strategies and Tools for:

• Identifying ways to work more effectively with those who

confront and disagree with you

•Understanding how to manage others’ stressors and “hot

buttons”

•Determining if and how you might be a difficult person

• Flexing to different conflict styles

•Reducing personal stress when dealing with unsettling people or

situations

•Building stronger and supportive relationships with obstructive

coworkers

•Building an effective team with potentially difficult members

We’ll bring any workshop to your organization–and tailor the content to meet your unique needs.

For a complimentary, no obligation consultation, call Jeanie Habich at 502.852.6597.

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More Effective Verbal Communication: Blending Assertiveness, Honesty and Power

Instructor:

Linda Combs

Schedule:

Tuesday, 08/02/11

Course #127BBB

Register

Fee: $349

Do you get caught in the middle of being too assertive in some

situations and too reflective in others? It’s a fine line to walk, but

to be heard effectively takes special skill and understanding. Once

addressed, however, it results in greater excitement from your

audiences, increased confidence in your own ability to persuade and

engage, and clearer direction and alignment from everyone. It’s a

vital skill often underappreciated and underutilized, but the best

leaders understand and apply it.

This workshop examines the three communication styles people use

when dealing with others: passive, assertive, and aggressive. It will

help you find a balance between “being a push-over” and “coming

on too strong.”

Attending Will Help You:

• Improve your and others’ effectiveness and productivity

•Create win-win relationships with you and those with whom you

communicate

• Build confidence and a positive self-image for yourself and your staff

• Speak up with greater ease

•Create a culture of respect and openly shared ideas

•Avoid conflict and power struggles

Becoming an Effective Team Member

Instructor:

Steve Goodwin

Schedule:

Thursday, 09/15/11

Course # 127CBD

Register

Fee: $349

The best managers empower others. However, as we point

out on page 29, the number two reason that leaders fail is a

lack of teamwork. This workshop is one of the most effective

in preparing managers and team members to show their true

leadership potential in a team setting.

Effective team members are focused, dedicated, and disciplined.

They are also self-starters and solution-oriented problem solvers.

And they leverage the strengths of others. This interactive

workshop was specially designed to help you develop these

critical skills. You’ll learn to focus on the big picture through

the eyes of the team leader as you help the team achieve success.

You’ll leave with a personal action plan for applying these

principles into your workplace.

You’ll Also Learn to:

•Align your vision, mission and goals with that of the leader and

organization

•Apply a deductive approach to achieve the team’s mission

•Become an indispensable problem solver for the team leader

•Use solution-oriented processes that get results

•Establish accountability and eliminate the “blame game” from

the team

•Evaluate and benchmark your present team culture

•Develop mutual respect with others inside and outside the team

•Eliminate frustrations using a behavior modification tool

Emotional Intelligence: The Foundation for Lifelong Professional and Organizational Success

Instructor:

Diane Banic

Schedule:

Thursday, 09/22/11

Course #127CBF

Register

Fee: $349

Research indicates that, for jobs of every type, Emotional Intelligence

is twice as important as IQ and technical skills combined. Moreover, EI

accounts for 85% of what separates star performers from average ones.

It happens all the time: visionaries get fired, potential star employees

fail to meet expectations, and groups of the most promising staff

can’t seem to get the job done. It’s not for a lack of skill or desire;

it is often simply an understanding of how to recognize and apply

our own and others’ feelings in the workplace. This has become the

foundation for the impact of Emotional Intelligence*, insights that

even the most seasoned executives often lack.

When properly understood and applied, EI creates a new, more

consistent level of star performance throughout an organization

and throughout an individual’s career. Emotional Intelligence can

be learned and developed. Start reaping the many benefits of EI by

registering for this workshop!

You Will Discover:

• EI’s relationship to IQ—why relationships are as important as

skill sets

• The value of EI at different job levels

•How to use EI to dramatically increase productivity and

performance

•What makes emotionally intelligent organizations more

successful and their people more engaged

•How to use 3 popular EI assessments to enhance your

organization’s culture and productivity

•How to implement EI to enhance customer and co-worker

relationships

*Daniel Goleman, author of

the bestseller, Working with

Emotional Intelligence, describes

EI as “recognizing and managing

our own feelings and those of

others—the fundamentals upon

which are built such important

organizational competencies as

outstanding leadership, customer

service and teamwork.”

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Business Writing that Gets Attention, Support and Results

Instructor:

Linda Combs

Schedule:

Thursday, 09/14/11

Course #127CBC

Register

Fee: $349

Effective writing isn’t just about presenting ideas; it’s about gaining

advocates for those ideas. But it is not naturally developed, it must

be learned. This popular workshop reveals key techniques used

by professional business writers that will make it easy to create

attitude-changing and impact-generating documents.

You’ll Leave with Professional Techniques for:

•Making your writing more reader-friendly and idea-effective

•Understanding and analyzing your reader, making each

document more appropriate and influential

•Making your documents clearer and to the point

•Organizing your document for the most effective scan, read and

understanding

•Reducing your writing and editing time

Breakthrough Formal CommunicationDavid Ogilvy, one of the greatest advertising minds, told his staff to spend twice as much time thinking about how they would present an idea as they did developing the idea itself. He recognized that formal presentations, written documents, and even e-mails will dramatically impact perceptions and receptivity to people and their messages. You owe it to your career to present your ideas and your position as powerfully as possible. These workshops will get you there.

“Clear communication is necessary to management success.”

–J.C. Penney

Complete at least two workshops covering Dynamic Interactive Communication or Breakthrough

Formal Communication if you are working toward your Certificate in Management Development or

Certificate in Professional Development.

Speaking Up: How to Maximize Your Impression Every Time You Speak

Instructor:

Linda Combs

Schedule:

Thursday, 10/13/11

Course #127DBE

Register

Fee: $349

Are your ideas and your contributions underappreciated or

occasionally misunderstood?

The impact you can make as a leader in your organization can be

enhanced through speaking techniques specifically geared to today’s

business environment. And the greatest secrets rest in knowing

what to say, how to best say it, and what NOT to say. It all adds up to

career-changing skills not available anywhere else.

During this workshop, you’ll develop skills for making your best

impression when participating in meetings, handling difficult

conversations, offering ideas or advice, networking, and much more!

You Also Will Learn to:

• Present your ideas and impressions with persuasive power

•Clearly communicate your needs and concerns as opportunities

for success

•Make small talk that results in a big impression

•Control your emotions in difficult situations

• Listen in ways that gain support for your ideas

• Identify and leverage conversational signals effectively

•Overcome reluctance and fear

Listen Like a Leader: Essentials of Dynamic Listening

Instructor:

Mark Scureman

Schedule:

Tuesday, 11/01/11

Course #127EBB

Register

Fee: $349

Dynamic listening is one of the key traits of highly effective people

and especially highly effective leaders. However, most of us listen

with only 30% effectiveness. Fortunately, dynamic listening is

a skill that can be developed with training and practice. Start

becoming a more effective and influential listener through the

insights provided in this essential seminar.

You’ll Develop Essential Skills for:

•Using dynamic listening to build support for your ideas and vision

•Understanding how listening stimulates the ideas and

engagement of staff, peers and supervisors

•Overcoming barriers to effective listening

•Understanding how people process information and how

dynamic listening improves the productivity of both participants

•Reducing conflict while stimulating constructive engagement

through effective listening

• Improving both business and personal relationships through

enhanced listening

Netiquette: Get-It-Write Techniques for Professional E-mails

Instructor:

Linda Combs

Schedule:

Thursday, 10/27/11

Course # 127DBK

Register

Fee: $349

Want your e-mails to be read and valued?

E-mail has become the most popular form of communication in

the workplace–and one of the most abused. Many e-mails contain

inappropriate elements such as off-hand remarks, unguarded

comments, careless wording and grammatical errors, leading to

wasted company time.

E-mails also can send mixed signals since they lack facial

expressions, gestures, and tones of voice present in face-to-face

communications. This can certainly haunt managers who are

striving to establish strong relationships with their staff, peers and

supervisors.

This workshop offers valuable career-enhancing tips, advice,

techniques, and practice in creating professional e-mails that readers

will respect, understand, and act upon.

You’ll learn to:

• Compose e-mails that enhance, not undercut, your professional image

•Make your e-mail’s purpose and desired action undeniably clear

• Set the right tone and style in your e-mails

•Avoid unintentional harsh tones or misunderstandings

•Compose subject lines that get opened and read

• Establish rules for your staff to use e-mails more appropriately

and effectively

•Write shorter and better formatted e-mails

• Spot mistakes that might ordinarily slip through your editing and

proofing processes

•Use current “rules” and updates to American English usage

•Manage your in-box and cut the clutter

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The Building Blocks of Exceptional Customer Service: How to Make Every Contact an Opportunity for Success

Instructor:

Linda Combs

Schedule:

Tuesday, 10/25/11

Course #127DBH

Register

Fee: $349

This introductory workshop presents and hones the many skills that

contribute to exceptional customer service. It is intended for those

who manage how a company serves external customers as well as

those who serve internal ones. It is a practical session that addresses

real company issues and solutions.

It features a self-assessment, case study, role-plays, small-group

exercises, dyad discussion questions, and an opportunity to raise

specific customer-service challenges that confront you. Bring your

greatest concerns, frustrations and goals to share with other service

professionals and we’ll address specific solutions in detail. In-house

or as a public workshop, this session is for anyone serious about

exceptional customer relationships.

You’ll Leave this Interactive Workshop with Essential

Skills for:

•Making heroes out of customer service representatives

•Maintaining positive attitudes in all customer contacts

• Identifying and addressing each customer’s needs

• Turning multiple contact points into multiple opportunities

• Transforming customer complaints into customer advocates for

your business

•Understanding the value of “little things” such as voice tone,

body language and key words

•Reducing on-the-job stress and employee turnover

Get It Write: Grammar and Editing for Business Communications

Instructor:

Linda Combs

Schedule:

Wednesday, 11/02/11

Course #127EBC

Register

Fee: $349

Get the latest rules on grammar and style!

Grammar rules for business constantly change and some are no

longer applicable. Keeping your skills current is a must for anyone

responsible for their organization’s business communications.

Effective formal business writing involves more than following

rules. Similarly, typographical and grammatical errors are more

than silly mistakes—they are a reflection of the image and quality of

your company.

The techniques you’ll learn at this seminar will help you avoid

writers’ and editors’ most common pitfalls--improper punctuation,

misspellings, grammatical miscues, misused words, and poor

sentence structure. You’ll learn how to spot and correct these

mistakes and improve the impact and professional image of your

business correspondence.

If you wish, bring samples of your company’s writing for

confidential review. Included with your take-home materials is a

proofreader’s checklist to help you “get it write” for your company

every time.

You’ll Also Learn:

•Recent changes in the rules of usage and style

• Tips for focusing your attention to catch the most subtle mistakes

• Techniques for pinpointing hard-to-see errors before any

communications go out

• Expert secrets for proofreading similar documents

Grant Writing Fundamentals: Secrets to Getting Noticed and Funded

Instructor:

Becky Crump

Schedule:

Wednesday, 10/19/11

Course # 127DBF

Register

Fee: $349

Want to expand the use of grant writing in your organization?

Even in today’s economy, substantial grant funding is available for

individuals, non-profits, researchers, and visionary organizations.

But the competition for these funds requires special knowledge of

the process and details to ensure success.

Many mistakenly spend the majority of time on the written

proposal, but preparation (grant searches, planning, data

organization, measurements) and follow-up (timing, process,

additional information) are equally important.

Whether you are applying to the federal government, a private

foundation or a corporation, this workshop will provide you with

the necessary steps to develop an effective and successful grant

proposal and process.

You Will Leave with:

•A plan for identifying the most appropriate grants

•A process for compiling and writing the key components of an

effective proposal

•Common but critical mistakes often made when writing grants

•How to make your proposal stand out

• The steps to effectively submit a proposal

•How to request copies of successfully funded proposals (FOIAs)

• Tips for following up with funders

• Secrets on what grant reviewers look for and even suggestions on

becoming a grant reviewer

BONUS! Receive a

complimentary consulting

session with the instructor after

completing this workshop.

(Maximum 2 hours.)

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Empower the HR Function No one understands the value of ongoing self-development better than HR professionals. To help make

heroes of those who direct this critical function, UofL’s Delphi Center offers free previews of most

workshops as well as workshops for HR and training professionals.

Free Previews of Public Workshops

We’re so confident in the quality and value of our professional development workshops that we offer

HR and training directors the opportunity to attend most half- and one-day workshops free! Just call

Virginia Denny at 502.852.5581 to schedule your attendance. If possible, please call at least four weeks

prior to the session you want to attend.

Workshops for HR Leaders

(Free previews are not available for the following workshops.)

Measurements for HR Professionals: How to Become Your Organization’s Strategic Partner

Discover how to quantitatively present the impact of the HR department and establish the “competitive

advantage” your HR role provides.

(See page 10 for details; offered October 5 & 12, 2011.)

Finance for Non-Financial Managers

Complement your people and organizational skills with financial understanding that will enable you to

blend the HR role into the financial evaluations of the company.

(See page 9; offered September 29, 2011.)

How to Make Legal and Objective Hiring Decisions to Find Your Most Effective Employees

From interviews and assessments to paper trails and references, this session teaches you and your

managers how to enhance your hiring process. (See page10; to be offered October 20, 2011.)

Harmonizing Discord: Tools for the Trust Leader

Earn a certificate while becoming your organization’s conflict resolution expert. To be launched

September 30. To attend a July 29 preview of this blended-learning program, call John Spence at

502.852.8855. Enrollment in the certificate program will be strictly limited.

Opportunities for HR and Training Professionals Opportunities for HR and Training Professionals

Need Off-Site Meeting Space? UofL’s redeveloped Shelby

Campus @ ShelbyHurst

is available for corporate

meetings, seminars,

banquets and other events.

Our full-service, state-

of-the-art facilities are

surprisingly affordable! To

learn more, contact Anita

Block at 502.852.0365 or anita.

block@louisville.edu, or visit:

louisville.edu/conferenceservices.

Empower Your PeopleThe University of Louisville’s professional development offerings will enhance the skills and careers of

managers while increasing the productivity of your entire organization. Our programs work because

they focus on greater impact, greater respect, and greater recognition.

Greater Impact

Your managers will develop the skills that are proven to matter and focus on getting results, stimulating

others, creating teams, developing potential in others, and boosting productivity. These are the key

skills every manager needs; yet, many have not had the chance to develop. Each workshop provides

tools that are immediately applicable, so your managers will begin to make an impact upon returning to

the office the following day.

Greater Respect

We appreciate the needs and the potential of each individual learner. Our sessions are taught by training

and business professionals who know how to facilitate collaborative learning. Your managers will draw

from their own knowledge and experience as they gain new tools and skills for immediately enhancing

their own performance and the performance of those who report to them.

Greater Recognition

We offer workshops that recognize the total manager—those who excel in all five critical skill sets.

These are the most valuable employees an organization can have. We will help you recognize employees

who commit to mastering these five skill sets with framed certificates from the University of Louisville.

This special recognition reflects their dedication to leadership and self-development as well as your

organization’s commitment to develop its managers. We also offer a Certificate in Professional

Development for non-managers. See page 6 for certificate details.

Use University of Louisville Resources to Supplement and Strengthen Your Internal EffortsOur learning and organizational development specialists can help you strengthen the critical link

between training and organizational success. As your local university resource, we can enhance and

supplement your internal resources and talent development efforts. Free, one-hour consultations

are available. Discover how we can help you make a difference. Call our director, Virginia Denny, at

502.852.5581.

Bring Our Workshops to Your OrganizationAll public workshops, including a host of others, can be customized to meet your organization’s

business objectives and talent development needs. You can even preview a workshop you’re considering

free of charge! We can deliver the workshop at your location or at the university’s newly developed

Shelby Campus @ ShelbyHurst. We can also custom design learning solutions exclusively for your

organization. Call Virginia Denny at 502.852.5581 to learn more.

Looking for a Wellness Solution for Your Organization? We’ll bring our “Inner Wellness: The New Way to More Fulfilling Work” workshop to your organization

as a one-time event or ongoing initiative. Of course, your employees are also welcome to attend the

public offering on September 27. To learn more about this health promotion workshop, see page 16.

HR

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26 27

UofL Offers PMI-approved Project Management Training

The University of Louisville is a Project Management Institute Registered Education Provider. Now you

can work toward a prestigious PMP certification with UofL’s PMI-approved training at the conveniently

located Shelby Campus @ ShelbyHurst. You also can earn a Certificate in Project Management or

Professional’s Certificate in Program Management from the University of Louisville.

The curriculum in UofL’s Certificate in Project Management is based on the processes and knowledge

areas in the PMI’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide). You will

learn fundamentals of project planning, scope management and control, time and cost management,

leadership, team building, conflict management, and many other skills essential for project success.

Project managers, functional managers in a project environment, and project team members are

encouraged to attend.

Project Management Certificate Requirements:To earn a certificate from UofL, you must complete “Fundamentals of Project Management” and

“Project Management: Practical Application.” Following skills assessment, you’ll receive a framed

certificate. Of course, any of our project management courses may be taken independently or as credit

toward a certificate.

Earn a Certificate in Project Management, work toward your PMP® certification, and earn CEUs and

PDUs in the process. Begin by registering today!

Project Management: Practical Application(36 PDUs)This 36-hour course focuses

on practical application of

the project management

processes that fall within

the PMBOK. It also explores

scope change control, earned

value analysis, network flow

diagramming, critical path

analysis and management, team

development, and risk response

planning.

Prerequisite: Successful

completion of “Fundamentals

of Project Management” or

equivalent training. This

requirement is waived for

those with PMP certification

or evidence of a college level

project management course.

Schedule:

6-9 p.m., Thursdays,

09/15/11 – 12/08/11

(skips 11/24)

Course #127FBA

Register

Fee: $1695 (includes textbooks)

Fundamentals of Project Management(12 PDUs)This 12-hour course focuses on

project management concepts;

tools and techniques used

in a project management

environment; and basic skills

required to effectively manage

a project and project team.

This course is a prerequisite for

attending “Project Management:

Practical Application.”

Schedule:

6-9 p.m., Thursdays,

08/18/11 – 09/08/11

Course #127CBA

Register

Fee: $565 (includes textbooks)

PMP® Exam Facilitated Study

This 36-hour course focuses

on the PMI’s A Guide to the

Project Management Body of

Knowledge (PMBOK®) and

specific exam preparation

tactics. PDUs are not offered;

however, completion of the

study course counts toward the

PMP exam eligibility criteria.

Prerequisites: Minimum

eligibility requirements to

sit for the PMP® exam. For

the latest criteria, please refer

to the Project Management

Professional Credential

Handbook located on the

Project Management Institute’s

web site www.pmi.org.

Schedule:

6-9 p.m., Tuesdays,

08/16/11 – 11/01/11

Course #127EBA

Register

Fee: $1995

A 100% online version

of “Project Management:

Practical Application” is

available to organizations

with 6 or more employees

needing the course.

Call Julijana Curcic at

502.852.5636 for further

information.

Professional’s Certificate in Program Management NEW!

The Program Management Professional (PgMP) is PMI’s latest credential. It is designed for

professionals who:

•Define and initiate projects

•Assign and direct project managers

•Make recommendations to modify programs to better achieve strategic objectives

•Keep strategic goals at the forefront of all project activities

• Prioritize and integrate competing initiatives

PMI’s Standard for Program Management is the foundation of this certificate program.

Following completion, you will have mastered the three basic tenets of program management: benefit

management, stakeholder management, and program governance. You’ll leave with 24 PDUs and a

framed Professional’s Certificate in Program Management from the University of Louisville.

Prerequisites: 1) An active PMP certification; or 2) Certificate in Project Management from the

University of Louisville; or 3) Successful completion of the PgMP credential application review process

Schedule:

6-9 p.m., Tuesdays, 09/06/11 – 10/25/11

Course #127DBA

Register

Fee: $1495 (includes textbooks)

Information on eligibility requirements and credential policies for the PMI’s Program Management

Professional (PgMP) can be found online at www.pmi.org

UofL’s certificate programs are taught by practitioners with a combined 50 years of project

management experience!

Chuck Milhollan, PMP,

PgMP, director of program

management for Churchill

Downs who has over 25 years

of experience in personnel and

project management.

Gary Hughes, PMP, learning

consultant, adult learning

theorist, and application

consultant dedicated to the

development of cutting-edge

learning applications and

implementation of complex

application solutions.

Available for exclusive presentation upon request…Project Management: An Executive Summary

n  Discover how structured project management can increase the probability of project success and

save your organization time and money. Estimated Length of Program: 1.5 hours. Fee: $0

Understanding Project Management Processes

n  This course is recommended for employees who have responsibility for project completion—from

project sponsors to project managers to project team members. Estimated Length of Program:

5 hours. Fee is based on level of customization desired, length of program, and number of

participants.

To schedule either program or discuss your organization’s needs, please call Jeanie Habich at

502.852.6597 or send an email to jeanie.habich@louisville.edu.

Joe Luttrell, PMP, business

professional experienced as an

IT system and database engineer

as well as a project/program

manager.

Steve Bennett, MBA, PMP,

accomplished technology

program manager with

extensive educational and broad

industry experience leading

quality initiatives and change

acceleration projects.

H. Ray Pait, senior program

manager at Churchill Downs

whose project management

experience includes web

development projects, system

upgrade and enhancement

initiatives, and process

improvement projects.

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Source: Hay Group (www.haygroup.com)

28 29

Delphi Center InstructorsAll Delphi Center faculty bring

hands-on business experience

as well as engaging teaching

skills to ensure that each

workshop offers best-practice

principles, practical application

and an environment conducive

to learning.

Diane Banic, licensed

psychologist with 25 years

of professional training

including work at Executive

Development Resources, Jewish

Hospital, Churchill Downs, and

American Commercial Lines.

Linda Combs, trainer with

25 years of experience who

specializes in helping people

improve their management and

communication skills.

Becky Crump, director of

resource development at

Jefferson County Public Schools

and former associate director

of the Kentucky Council of

Postsecondary Education’s

GEAR UP program.

Elizabeth Krauss, adjunct

professor in UofL’s College

of Education and Human

Development who holds a

master’s in kinesiology and

health promotion.

Kimberly May, certified

Wellness Inventory© coach

who helps organizations and

individuals balance and manage

stress, health and productivity.

Mark Scureman, retired

United States Army colonel

who has presented hundreds

of leadership, management

and communication seminars

throughout the U.S. and

Canada.

John Spence, program

manager and trainer for UofL’s

Delphi Center who specializes

in outcome measurement,

program evaluation, and

organizational capacity

building.

Patricia Thurman, certified

public manager and former

director of the Division of

Employee Development for

the Kentucky Transportation

Cabinet.

Surprise! The Most Successful Leaders Excel in the Basics

We live in a society that looks for “quick fixes.” We jump on trends. We race to grab the latest gimmicks

because we worry about being left behind. The 90’s are a perfect example. The dot-com craze found

investors supporting technology that lacked business plans for success. Companies were excited about

products that just did not have a market. Encouraged by an industry boom, these companies and their

shareholders later experienced the results of pursuing hot trends when the bubble burst.

The same can be said for management. There is a rush to bring in short-term success ideas. Sizzle

takes precedence over substance. Top-down politics outweighs dedication to quality and focus on

long-term management.

Many businesses flounder today because they have lost focus on what matters in driving organizational

success. Talk to HR managers and top executives and you’ll learn what frustrates them the most.

Personal accountability is lacking in their employees. Staffs lack trust in their managers. Managers are

not sure how to align their departments. There is a major resistance to change; priority is placed on self-

preservation over productivity.

In looking for “quick fixes,” many organizations promote or hire untrained management teams. The

result? Most new managers actually survive less than two years in their jobs. A Hay Group survey

reveals that the cause lies in the inability to fulfill three critical management roles of empowerment

and engagement: casting a clear vision others can follow, failure to create a team environment, and

insensitivity to others.

Primary reasons leaders fail:

The Delphi Center’s workshops are designed to address these three critical roles and others essential

to management success. We believe that leadership at all levels—especially at the managerial level—

can be one of an organization’s most powerful assets. That’s why each workshop is taught from a

leadership perspective.

Organizations that develop leaders at all levels enjoy many benefits including highly-engaged

and motivated employees, successful change initiatives, enhanced creativity and critical thinking,

improvements in teamwork, and greater productivity throughout the organization. We invite your

organization to experience the Delphi Center difference through our leadership-based workshops and

certificate programs.

Virginia Weber Denny,

director of professional

development for the Delphi

Center who also provides

consultation and facilitation

services to Delphi clients.

Steve Goodwin, consultant,

trainer and facilitator with

35 years of experience in

experiential education.

James Hale, certified public

manager and former trainer for

the Kentucky Transportation

Cabinet and Kentucky

Governmental Services Center.

Maryanne Honeycutt,

professional speaker and trainer

who specializes in performance

management.

Sharon Kerrick, current

professor at UofL’s College of

Business with over 20 years

of business experience in

entrepreneurship, management

and technology.

Steve Kerrick, CPA, partner

at Mountjoy Chilton Medley,

LLC, with over 30 years of

accounting, financial, tax, and

estate planning expertise.

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Earn a Bachelor of Science in

Workforce Leadership!

Receive up to 48 hours of

academic credit for work

experience and training,

including Delphi Center

workshops. For information

contact Susan Hildebrand at

502.852-0568 or visit louisville.edu/online/bachelor-of-science-in-workforce-leadership.html

30 31

Location. Workshops are held

on UofL’s Shelby Campus @

ShelbyHurst. Free parking is

provided. You can enter the

campus from Shelbyville Rd.

or from N. Hurstbourne Pkwy.

Campus maps are included with

confirmation documents which

are e-mailed 7-10 days prior to

each workshop.

Schedule. One-day workshops

meet from 8:30 a.m. until 4:30

p.m. unless specified otherwise.

Fee. Unless specified otherwise,

the fee for one-day programs is

$349, which includes materials,

parking, lunch and refreshment

breaks. Prepayment is preferred.

We accept VISA, MasterCard

and checks.

Cancellation Policy. A full

refund will be made if you

cancel at least 7 days prior to the

start date. When cancellation

is made at a later date, we will

accept a substitute or transfer

you to another workshop at that

time. If you don’t cancel and

you don’t attend, you are still

responsible for payment.

Inclement Weather. If the

University of Louisville closes

for the day due to inclement

weather, Delphi Center

workshops will be canceled and

rescheduled. If the university

opens on a delayed schedule,

Delphi Center workshops will

meet at the delayed time.

Continuing Education Units

(CEUs). CEUs are available to

participants who successfully

complete a workshop. CPE

credits are available to CPAs.

One hour of instruction equals

1.2 CPEs.

Lodging. Several nearby hotels

are available to those needing

overnight accommodations. Call

502.852.6456 for a listing.

Tax Credits/Deductions.

Depending on income, those

who self-pay for continuing

education workshops may be

eligible for lifetime learning

credits. Consult your tax advisor

for specifics.

Guarantee. If you are not

completely satisfied with the

return on your time and money

investments, we will refund

your tuition fee in full.

Questions? Call 502.852.6456 or

1.800.334.8635

(extension 852-6456).

General Information Registration Information

4 Easy Ways to Register!

Register online by visiting: louisville.edu/professionaldevelopment/fall2011

MAIL the registration form

and payment to Delphi Center,

Shelby Campus @ ShelbyHurst,

University of Louisville,

Louisville, KY 40292

FAX the registration form to

502.852.8573

CALL 502.852.6456 or

1.800.334.8635, extension 852-

6456 between 8:30 a.m. and

4:30 p.m., Monday-Friday.

YES! Please register me for:

Seminar/Workshop _______________________________________

Course # ____________________ Date _______________________

Seminar/Workshop _______________________________________

Course # ____________________ Date _______________________

Seminar/Workshop _______________________________________

Course # ____________________ Date _______________________

Please enroll me in your:

❑ Management Development Certificate Program

❑ Professional Development Certificate Program

❑ Project Management Certificate Program

❑ Purchasing/Supply Chain Management Certificate Program

IMPORTANT: Please enter the ALPHABETIC code that appears above

your name on the mailing label

❑ Mr. ❑ Ms. Name _______________________________________

Organization ____________________________________________

Title ____________________________________________________

Address _________________________________________________

City __________________________ State _____Zip ___________

Business Phone _______________ FAX ______________________

Cell Phone ______________________________________________

E-mail Address ___________________________________________

E-mail addresses are used to send course acknowledgments/

confirmations and announcements of future courses. We do not

share or sell our customers’ e-mail addresses.

Payment:

(Please see our cancellation policy on the previous page.)

❑ Check enclosed, payable to University of Louisville

❑ Charge to: ❑ VISA ❑ MasterCard

Card # _________________________Exp. Date _______________

Name on Card ___________________________________________

Signature ________________________________________________

Questions: Call 502.852.6456 or 1.800.334.8635

(extension 852-6456).

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