university of london appraiser’s skills training
TRANSCRIPT
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University of London Appraiser’s skills training
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The session overview:
• objective setting
• giving feedback
• coaching
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Performance management cycle
3
Reviewing performance
1
Planning performance
2
Supporting performance
1:1s; coaching and
feedback
Mid-year performance appraisal; end-of-year performance appraisal
Agree performanc
e objectives
and developme
nt goalsPerformance management
cycle
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Planning performance
performance objectives development goals
Performance development:
S M A R T
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Performance objectives
Hard goals competencies
- operating tasks - operating tasks
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Feedback
• Specific• Clear• Behaviour focused• Descriptive• Timely• Regular
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Receiving feedback
- Common reactions:• denial• change of focus• generalization (negative or positive)
- Positive wiring versus negative wiring
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Models of giving feedback
• FEED
• BIR
• Context – behaviour – impact – next steps
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Coaching
• Goal• Reality• Options• Wrap-up