universal analytics

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Universal Analytics Anton Popov

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Universal Analytics

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Page 1: Universal Analytics

Universal AnalyticsAnton Popov

Page 2: Universal Analytics

Google Analytics

No sense!!!

Page 3: Universal Analytics

Real Situation

Hours of Researching 5 Minutes Purchase

Page 4: Universal Analytics

Problem of Cookies

Page 5: Universal Analytics

From Visits to Visitors!

Page 6: Universal Analytics

Google Analytics Cookie (UTM_a)

Universal Analytics Cookie (User ID) _ga=1.2.838838867.1359565579161

Page 7: Universal Analytics

User ID

The whole path and it’s value

_ga=1.2.838838867.1359565579161

Page 8: Universal Analytics

What Happens After Visit?

Page 9: Universal Analytics

Conversion Starts Online, But Finishes Offline

Page 10: Universal Analytics

In-store transactions

Use of discount cards

Catalogue subscriptions

Customer support calls

Received parcels

Page 11: Universal Analytics

Custom Dimensions and Metrics

Standard GA Metrics

• Bounce rate• Conversion• Traffic Sources

New Relevant Custom Metrics and Dimensions

Google Analytics

Universal Analytics

• Phone number• Promo code• Card number• Cash

Page 12: Universal Analytics

Measurement protocol

User ID

UID cookies

Client ID Offline conversions

Step 1

Step 2

Client ID

Page 13: Universal Analytics

Universal Analytics

Page 14: Universal Analytics

Thank you!