Quarterly Net Promoter Survey® (NPS) Newsletter

Q1 2020

Addressing important topics, highlighting improvements and providing updates that are relevant to you, your business and your employees

UnitedHealthcare Global

Quarterly NPS® Newsletter–Q1 2020 2

• Streamlined view of Guarantee of Payment (GOP) that simplifies the process of arranging a direct payment to a provider• New “View Reimbursements” within the Claims page provides additional detail about member-paid claims, which makes

payment reconciliation clear and simple• Mobile optimization enhancement throughout myuhc.com and the Global Gateway Portal make it easier than ever to

manage benefits from a mobile device

Improving the Member Experiencemyuhc.com® Site Enhancements

Member feedback is very important to us. That's why we continue to listen and act on their input to help ensure we're offering them a best-in-class experience, every time.

To date, we have made a series of improvements to our members’ digital experience on myuhc.com. From “Find a Provider” page enhancements, which include sort features and interactive maps, to an improved international claims submission page and process, our goal is to make every experience consistent and easy.

On March 26, 2020, we rolled out the following improvements to myuhc.com:

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Proactive Care for Expatriates and Their Families Physical and Emotional Support Services

Coping with uncertainty and change in healthy and positive ways can help individuals, the people they care about and the communities they live in be stronger and more resilient. UnitedHealthcare Global offers several free programs and health resources that go beyond insurance to care for the whole individual and help members navigate uncertainty.

• My Wellbeing is a digital health platform available in 12 languagesdesigned to help create positive behavioral changes and healthy habits.From a desktop or mobile device, employees and their dependents can:

o Set personalized goals and challengeso Stay connected with online support groups andvirtual health coacheso Get real-time health and activity-tracking results

• My Wellbeing also includes our International EmployeeAssistance Program (IEAP). IEAP provides employees witharound-the-clock support to better manage life’s unexpectedmoments. With five visits a year per issue for employees andtheir immediate family, our confidential counseling specialistswork with them to address mental, physical and emotionaldistress. They also provide support for financial and legal issues.

Employees can register online for both My Wellbeing and IEAP services using the company access code: uhcglobal. Additionally, they can download the My Wellbeing app from the app store.

• Live and Work Well is a digital behavioral health resource designed to help individuals take steps toward feeling healthier and more in control of their well-being. Employees can register online using a HealthSafe ID or Optum ID, and download the Live and Work Well app from the app store.

Quarterly NPS® Newsletter–Q1 2020

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Making It Easier to Do Business with UnitedHealthcare Global

updates.

Expatriate Attestation Process Improvements

During the annual survey, you told us we needed to make it easier to do business with us. We heard you and in response, we're simplifying the Expatriate Attestation process associated with our Expatriate Medical policies.

Previously, the Expatriate Attestation was a separate standalone document required for both new business and renewals. Effective June 1, 2020, all current policies renewing on or after July 1, 2020, will follow a new process where the Attestation will be included in the Assumptions portion of the Rate Action form.

This streamlined approach will eliminate the number of forms required to implement new and renewed UnitedHealthcare Global policies.

Interested in more frequent updates from UnitedHealthcare Global? We invite you to be a part of our LinkedIn® community where we share company, health and safety

Quarterly NPS® Newsletter–Q1 2020

Meeting the Needs of Your Global TravelersBusiness Travel Coverage

Understanding business travel coverage can be complex. At UnitedHealthcare Global, our goal is to make it simple.

There are two major types of policies: Business Travel Accident (BTA) and Business Travel Medical (BTM). Each type of policy serves a specific purpose, company need and traveler type. The following comparison chart illustrates the differences between UnitedHealthcare Global and other common business travel plans when it comes to Business Travel Medical coverage.

Does your policy meet the needs of your travelers? If you have questions regarding Business Travel Medical coverage, or are interested in exploring coverage from UnitedHealthcare Global, please reach out to us.

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© 2020 UnitedHealth Group Incorporated. All rights reserved. All other service marks contained in this literature are owned by UnitedHealth Group Incorporated and its affiliated companies, many of which are registered and pending service marks in the United States and in various countries worldwide, except where otherwise noted. 4/20 SAL-EXP-325971

Common Business Travel PlansUHCG

Business TravelTravel Accident

(BTA)

Travel Medical

(BTM)

COVERAGE

Unforseseen medical & dental expenses Limited

Medical evacuations / repatriation

Accidental death and dismemberment (Optional)

Security evacuations – Limited

Natural disaster evacuations – –

Lost baggage / flight interruption / equipment Limited – –

Leisure travel in combination with a business trip (Optional)

Dependent coverage – Limited (Optional)

ASSISTANCE

Medical assistance & evacuation

Travel assistance Limited

Security & natural disaster evacuation – Limited

Security operations and ground transportation – –

INTELLIGENCE / TOOLS

Destination medical / security intelligence Limited Limited

Travel risk management consulting – – (Optional)

Evacuation monitoring alerts – –

Travel tracking – – (Optional)

OTHER ATTRIBUTES

In-house clinical expertise –

Direct payment to vetted provider network Limited