united bank limited - ubl (pakistan)

LOGO

Management Report(United Bank Limited - UBL)

[Focusing on the factors of “Planning” and “Leading”]

Submitted By:•Fahad-Ur-Rehman Khan

•Humais Zakai•Junaid Mughal

LOGO

Introduction to UBL

Founded; November 7, 1959 Top commercial bank in Pakistan for last 3 years Have over 1,320 branches (Working) in Pakistan In 2002 the government of Pakistan sold to on an open auction to a

group of Abu-Dhabi and Bestway group. UBL also has the large numbers of corporate customers all over

Pakistan. UBL has a wide banking system outside Pakistan. UBL has 15 branches in (United States of America, Qatar, UAE,

Bahrain, and Republic of Yemen). It also has representative offices in Beijing, China, Tehran, Iran, and

Almaty, Kazakhstan. It owns subsidiaries in the UK (United National Bank Limited), and

in Zurich, Switzerland.

LOGO

I.T Department in UBL

UBL I.T (Information Technology) system manages and organizes their Data online to serve numerous normal and corporate customers.

How they manages their data centre information What obstacles they face while doing it with people around them Art of making it reliable and authentic with the confirming and

retrievable without any technical malfunctioning. Our vision of I.T department is about to unveiling the significance of

a department. I.T is the backbone of any banking institute.

LOGO

“Leading”

LOGO

Top Manager’s Inspiration

Positive Thinking Negotiations with the peers. Not just motivate yourself, lead yourself with you

mates, colleagues and team mates to achieve the tasks with them.

Using tricks to keep their employees inpired towards their task

According, to them Top Manager’s inspired by the performance of their employees.

LOGO

Centralization

In UBL they use Centralization Centralization at the data server management

and top management level. Managers have to been through a lengthy

process to make a single decision. They have to make centralization because of the

venerability of Data server management. According to them they can’t decentralize their

department that may create hustle in their management process.

LOGO

Style of motivation & Span of control

Wide span of control In terms of training a number of newly recruited

employees to be professionally trained by the Microsoft Certified Professionals.

They face difficulties when they make annual report and on other hand they has to manage their wide number of sub ordinates.

They see if their wide span out of their control, so they use different tactics to control them (Like, Bonuses, feedback etc)

LOGO

Annual Feedback

To get to know what their employs want whether they unhappy or happy.

Annual feedback has really effect their employees' behavior.

Unfortunately, except this there is no suggestion box for employees where they can drop their suggestions

They have to wait to drop the suggestion for a whole year.

LOGO

Skilled Labor

They hire skilled people like who have professional degree, the one can understand the language of servers and understand the worthiness and must do have know how about data centre.

In order to lead them, it is become easy to lead them on a project. They don’t have to use tactics there.

As earlier they have some unskilled labor hired back 5 years ago created a lot of problems in leading.

LOGO

Job rotation and Job enlargement

In UBL I.T department, they appreciate Job rotation and Job enlargement by switching and given them different task with different challenges and difficulties.

To make their system, a learning system. sharing a lot of data and managing it is not a

small task itself on daily basis. That’s why they rotate their jobs and enlarge it to feel them relax and innovative about their work.

LOGO

Technological Innovation

In I.T they usually lead to not to upgrade their servers, they do it when they feel there is a need of upgrading it but in competition among other’s they need to avail every upgrades every server needs to have.

In UBL they do not avail every update they just wait if they need to upgrade it or not if they want they avail that otherwise they don’t.

LOGO

Negotiation

In UBL, They deal with all the employees through this tool to make them adequate accordingly to their needs. What they want? Why they unhappy? What they want from them now these all questions ask by the manager who has the span under control.

LOGO

“Planning”

LOGO

Vision and Future Goals

To retain their position Hiring a number of professionals and specialist

in Pakistan to make infrastructure better and more reliable.

want to see their bank on the top and progressing upwards in the international banking rankings

Plan before doing anything

LOGO

Planning Style

Core values is based on the belief that superior personalized service is the most important product.

Linear at the upper level because they believe that following procedures makes him best and allows him to avoid any kind of risk.

Non linear style has adapted by all the colleagues working on a specific project assigned to them by the manager and reporting to single manager taking steps and decision by their own (Specialist Only) They have some courtesy to come up with innovative ideas.

LOGO

Business level Strategic planning In UBL

It means the tactics to beat the competition. Upgrading servers, when they need. 24/7 availability of data confidentially given

encrypted key to the core personalities to check in balance.

Keep in touch with market Speculators

LOGO

I.T Departmental planning In UBL

Training of employees Designing their own operating system Improving their services to the braches Managing efficiently Not allowing another person to interfere.

LOGO

Contingency Planning

Set all kinds of bonuses and packages Took out certain percentage of money to be

given as bonus before the time of giving that. Setting up backup servers which can be use as

the backhand servers When servers goes offline than they use those

backhand servers to store their information

LOGO

Working Structure in UBL

Team Structure: Assigned newly recruited people in the span of

professionals to be trained adequately. To let them know the meaning of team work

Matrix Structure Use it sometimes when they face some

unprogrammed situation Like, (Server failure etc because only specialist

can solve it. As they know the tactics.

LOGO

Customers Needs

UBL’s I.T department run feedback on their website and the visitors in UBL and take their suggestion like what they need and what they want to see we do next.

I.T team believes that customers give them overwhelming feedback, being very honest with the suggestion they give.

LOGO

“SWOT Analysis”

LOGO

SWOT Analysis

Strengths: One of the largest private banks with more than

400 Billion assets. Adequately equipped branch networking

system. Involve in both corporate and individual banking Constant growth Good Environment at work place

LOGO

SWOT Analysis

Weaknesses: Administrative expenses are more than 51% Promotions are carried out on annual basses

ignoring the importance of output performance Unsatisfactory Working conditions

LOGO

SWOT Analysis

Opportunities: Increase large amount of servers Has enough money to make their own OS. Still has enough ideas to launch them

accordingly.

LOGO

SWOT Analysis

Threats: More competitor banks Growing Global technology advancements Expensive promotion campaign run by other

Banks

LOGO

“Conclusion”

LOGO

Conclusion

UBL is standing tall and doing their very best but there are some places where they are doing some kind of childish mistakes and lacking.

UBL’s I.T department needs to work out a little more to get UBL out of these situations that lacking at some places.

They are well organized, well equipped but they need to do work on human psychological development to understand what they want because centralization.

LOGO

Conclusion

they would have to take initiative to upgrade as soon as possible as a new upgrade arrives we know that it’s not an easy task to do but still they need to work out on it otherwise someone else would win the technological battle.

have to make an easy step procedure which makes third customers not too wait a long for just a simple thing or account balance inquiry etc

LOGO

“Recommendations”

LOGO

Recommendations

Lengthy Procedure Decentralization Modern Technological Techniques Friendly Environment Mood Swings Reduce Expenses Up to date Server Database Information technology should be introduced in all the branches to

enhance the efficiently. A separate ladies counter should be there. Do marketing through internet.

LOGO

Recommendations

UBL’S top management must adopt such strategies, that will helpful in eradication of internet politics.

Divide equal work to employees because in this branch, some employees have a lot of work and some have few.

They must need to check whether their employees are doing their job well or not.

Lastly, they should take suggestions in managerial decision to promote them to make decisions.

LOGO

“Thank You”

united bank limited - ubl (pakistan)

Leadership & Management

ubl ubl

logo page

centralization centralization

t department

management process

management level

data centre information

government of pakistan