unit 7: hospitality and tourism terms
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Unit 7: Hospitality and tourism Terms. Accessible. Amenity. Pleasantness resulting from agreeable conditions. Easy to approach, reach, enter, speak with, or use. Back of house employees. Business travel. - PowerPoint PPT PresentationTRANSCRIPT
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UNIT 7: HOSPITALITY AND TOURISM TERMS
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ACCESSIBLE• Easy to approach, reach, enter, speak
with, or use
AMENITY• Pleasantness resulting from agreeable
conditions
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BACK OF HOUSE EMPLOYEES• Employees whose work rarely involves interacting with customers. Such as servers,
cashiers, hosts, bell attendants, and front desk staff
BUSINESS TRAVEL• Travel for the sole purpose of conducting an
individual’s or company’s business
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CHAIN• A series of businesses under one ownership
CHEF• A professional cook
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CROSS-CONTAMINATION• Letting microorganisms from one surface (or food) get onto another surface (or food)
CRUISE• An ocean trip taken for pleasure
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CULINARY ART• The practice or manner of preparing food
or the food so prepared
CUSTOMER FOCUSED EMPLOYEE• An employee who can anticipate customer
needs
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CUSTOMER SERVICE• Activities and benefits provided by a business to
its customers to create goodwill and customer satisfaction
FOOD AND DRUG ADMINISTRATION• This agency enforces laws and regulations on the
purity, quality and labeling of food, drugs, and cosmetics
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FOOD BORNE ILLNESS• Ingesting food contaminated by pathogens and
causing sickness
FOOD SCIENCE• The scientific study of food and its preparation
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FRONT OF HOUSE EMPLOYEES• Employees whose main function is to interact
with customers. Such as servers, cashiers, hosts, bell attendants, and front desk staff
HOSPITALITY• Kindness in welcoming guests or strangers
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ORGANIC• Food produced without the use of
chemicals
PERISHABLE• Pleasantness resulting from agreeable
conditions.
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PREPARATION• The act of preparing something (as food) by the
application of heat
RECREATION• Activity that refreshes and recreates
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SANITATION• The prevention of illness through
cleanliness
SOUS CHEF• The second in command in a kitchen; the
person ranking next after the head chef
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VACATION• Leisure time away from work; devoted to rest or
pleasure
WORD OF MOUTH PUBLICITY• The informal conversation people have about their
experiences with a business