unit 6 – requests & complaints class 1 – at the restaurant english works
TRANSCRIPT
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Unit 6 – Requests & Complaints
Class 1 – At the restaurant
English Works
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Opposites – Warm up
Undercooked Sour
spicyspicy sweetsweetovercookedovercooked cleanclean happyhappy
dirtydirty
mildmildundercookedundercooked
soursour
dirtydirty soursourundercookedundercookedmildmild
unhappyunhappy
unhappyunhappy
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Unit 4 WEBEX
cisco.webex.comSession numbers:
Morning: 205 798 870Afternoon: 208 121 741
Password: 123
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At the end of this lesson I’ll be able to:At the end of this lesson I’ll be able to:
• Answer a request at a restaurant.
• Use new vocabulary words to make requests &
complaints
• Know people who work at the restaurant.
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People at the restaurant : People at the restaurant : What do they do?What do they do?
The waiter serves the customers.
The manager manages the restaurant.
The bartender prepares drinks.
The cook cooks the meals.
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Opposites VocabularyOpposites Vocabulary
Undercooked Sour
spicyspicy sweetsweetovercookedovercooked cleanclean happyhappy
dirtydirty
mildmildundercookedundercooked
soursour
dirtydirty soursourundercookedundercookedmildmild
unhappyyunhappyy
angryangry
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Opposites gameOpposites game
The food is spicy. The food is ___________________.
My soup is cold. My soup is ___________________.
This plate is dirty. This plate is __________________.
My steak is overcooked. My steak is __________________ .
My caipirinha is sour. My caipirinha is _____________.
mild
hot
clean
undercooked
sweet
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Unit 6 - VocabularyUnit 6 - Vocabulary
Request
Complaint
What does request mean?
What does complaint mean?
http://translate.google.com.br/
The client is asking for something.
The client is discontent about something.
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Vocabulary - Vocabulary - Is It a Is It a RequestRequest or or Complaint Complaint? ?
Request
Complaint
Tourist: Could I have a glass of water with ice?Waiter: Sure.
Tourist: This beer is warm! Waiter: I am sorry sir. I will bring another one.
Dialogue 1
Dialogue 2
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Complaints Short DialoguesComplaints Short Dialogues
Tourist: Please, could you change my plate? This one is ______.Waiter: Ok. I will change it now.
Tourist: Argh! My caipirinha is too ___________.Waiter: Ok. I will talk to the bartender.
Tourist : I am not happy, this beer is ____________.Waiter: Ok. I will talk to the bartender.
Tourist : My steak is ________.Waiter: OK. I will talk to the cook.
warm – sweet – undercooked - dirty
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Unit 5 – Class 2 Let’s Practice!
moodle.pracadoconhecimento.org.br
Go to: Unit 6, Class 1
Senha Padrão: ab123456
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Unit 6 – Ordering a Unit 6 – Ordering a SteakSteak
.Tourist: I would like a steak.
Waiter: How would you like it cooked?
Would you like it rare, medium or well
done?
Tourist: I like it medium rare.
Waiter: OK.
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Unit 6 – Ordering a Unit 6 – Ordering a SteakSteak
Tourist: Excuse me. I ordered my steak
medium rare, but it is rare.
Waiter: Oh , I am sorry sir. I will talk
to the cook.
Tourist: Thank you!
…
Waiter: Here it is. Steak medium rare.
How do you like it now?
Tourist: It’s perfect. Thank you!
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Unit 6 – Unit 6 – Caipirinha RequestCaipirinha Request
Tourist: I would like a capirinha.
Waiter: How would you like your caipirinha? Sweet or sour?
Tourist: I like it sour.
Waiter: OK.
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Unit 6 – Unit 6 – Caipirinha ComplaintCaipirinha Complaint
Tourist: I ordered my caipirinha sour,
but it is very sweet.
Waiter: Oh, I am sorry. I will talk to the
bartender.
Tourist: Thank you.
Waiter: Here you are. Sour caipirinha.
How do you like it now?
Tourist: It’s much better. Thank you.
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Picture PredictionPicture Prediction
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Let’s practice – Let’s practice – … after ordering… after ordering
Tourist: Excuse me. I ordered a mild Moqueca, but it’s really
spicy!
Waiter: Oh! I am sorry. I will talk to the cook.
Tourist: Please.
Waiter: Here you are! The cook sent you a mild Moqueca.
Tourist: Oh, thanks.
Waiter: How do you like it now?
Tourist: It’s much better. Thank you.
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Dialogue Practice - RequestDialogue Practice - Request
Tourist: I would like ___________.
Waiter: How would you like your________?
Tourist: I like it _________.
Waiter: OK.
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Dialogue practice Dialogue practice ComplaintComplaint
Tourist: I ordered my ________, but it is __________.
Waiter: Oh, I am sorry. I will talk to ________.
Tourist: Thank you!
Waiter: Here you are. ______________. How do you like it now?
Tourist: It’s much better. Thank you!
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Now I can:Now I can:
•Be able to answer to a request at a restaurant.
•Use new vocabulary words to make requests &
complaints
•Know people who work at the restaurant.
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Thank you !!!!