© 2006 ITT Educational Services Inc. IT412 Voice and Data Integration : Unit 5 Slide 1

Unit 5

Voice Over IP Technology – Pieces and Parts

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Overview

• Explain the key benefits of VoIP and compare it with IPT. Provide the key benefits of VoIP. Explain the importance and purpose of a packet call center. Describe how and why the calling card market is enabled

because of VoIP. Explain two stage dialing. List the various value-added services available though the new

technology. Describe in detail ICW. Describe in detail what V2L is. Provide a “Case study” explanation of how VoIP can help out a

corporation.

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Virtual Agents

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Circuit-Switching Call Center

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Packet Telephony Call Center

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Common Infrastructure for All Call Agents

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Click to Talk

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Two Stage Dialing

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Pre- and Post- Laid Internet Telephony Components

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Call Flow

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Call Flow: Part 2

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Call Flow: Part 3

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ICW Call-Flow

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Enterprise Telephony

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Enterprise Voice and Data Networks

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Typical Enterprise Voice and Data Networks

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Integrated Voice and Data Networks

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Voice/Data Integration to the Desktop