Unique Features

Features

• 450 + identified• Each user takes advantage of 3%• Usually a different 3%• Some features are “dynamic”• Features can be stacked under a button

– Example Hold / Page– Break Inn / Forced Release– Multiple ACD log in.

• Buttons can be restricted from user aleration.

Station Features

• All Features are controlled by each individual station’s “Class of Service” (COS)

• A COS is a definition of the features that can be activated or denied per user.

• Each station has two COS: primary and secondary with 3 time intervals

Libraries• Public

– 4096• Name Retention• Toll override

• Private• Allocated per user• No name

Whisper Page

• Using Whisper page you can give a busy user information about calls or guests waiting.

• Application– I need to notify my

boss when he has an important call waiting

Whisper Page

• Make announcements to busy station (handset or speaker)

Customer on phone...

Account Codes

• Entered during or after a call.

• Mandatory or elective• 4 digit to 16 digit• Verified or not• Class of service

dependant

• Application– I need to keep track

who is calling who, and for how long.

Call Divert• Station users can

dynamically divert calls, on a call by call basis with the push of a button

• Can be performed while idle or active if multi-appearance is invoked.

• Application– I need to redirect calls

based on caller ID or who I am talking to

Call length limitation

• Establish the maximum time a group of users can be on a single call.

• Application– I need to keep people

from making long calls in the main lobby.

Call Log• Requires 120S and 280S,

or 280S-IP• Allows the user to view

the last 40 incoming and the last 40 outgoing calls using the soft-key.

• Application– I want a record of my

calls like my cell phone gives me.

Soft Key

Call Record

• Using a one touch button a conversation can be recorded into the users voice mail.

• Often a record of a conversation is helpful in determining the intent or emotion of the caller.

Speaker Phone Notification

• Allow caller to be notified by the display that the called internal party is on a hands free connection.

• Application– Callers desire the

ability to know when someone is talking on the speaker and confidentiality is compromised.

Help Feature

• Using a one touch button a supervisor can be notified of a need.

• The button flashes on the callers phone until the supervisor lifts the handset. Display shows “Beth Needs Help”

• Application– The need to notify

management that a call is getting out of hand.

Canned Messages

• Out of the office• On Vacation• In a meeting• Out to Lunch• … Up to 15 unique

messages.

• I need to let callers know of my dispostion before the call rings to voice mail

Multilingual Display• Permits display

telephones to different languages for display information. Languages currently available are:

– English– German– Hebrew– Portuguese– Spanish– FrenchNote: maximum of 4 per

system.

• We have guests from other countries that work in our office.

Multiple Message Waiting Lights on Single Station

• When a FlexSet is shared by more than one person, each person can be assigned their own Voice Mail Box with their own unique Message Waiting lamp / button.

• A phone can support up to 15 unique message waiting lights per phone

• My co-workers and I share the same phone. I never know when I have a voice mail.

FlexiCall & Freedom

FlexiCall Cellular integration• Allows any outside

phone, (cellular phone, or home phone), the ability to function as if they are in the office.

• Application– I need my calls even

when I am out of the office

FlexiCall– Answer from any

cellular phone, home phone….

– See originators caller ID when call rings directly to internal station.

PublicNetwork

FlexiCallThe call is nowanswered remotely and stops

ringing at the office FlexSet

PublicNetwork

FlexiCallThe call can betransferred to any

destination via the Coral

PublicNetwork

FlexiCallFlexiCall Feature Codes:

• *1 Recall dial tone• *2 to transfer

– Ability blind transfer or screen transfer

– Ability to create 3-way call• *3 Call Divert• *4 Voice Mail Access• *5 Direct transfer to associated desk set• *6 Record to

– Navigator

PublicNetwork

FlexiCall

• Different FlexiCall destinations for internal vs. external calls.

• Dedicated FlexiCall no-answer timer.• Remotely change FlexiCall.

– Activate/de-activate FlexiCall or change destination (requires Freedom feature activation)

Mobility through Freedom

– Freedom allows any user, anywhere in the world, the ability to function as if they were at their office.

– Included with the IPx office.

• Application– I need to make a call

or invoke a feature, even when I am not at the office.

Freedom Features

• Station dialing• Voice Mail access• Outside dial access

– With call accounting

• Network dial access• FlexiCall activation• Conference bridge access• Voice Page access

Freedom Features

• External Paging• Group Call access• Public speed dial access• Private speed dial access• Day Night switch over (attendant only)

• System Time adjustment (attendant only)

• Remote Silent Monitor

– Note All functions dependant on Class of Service

Broker Assistance

• Provide one button activation of call group to remote agents.

• Once an agent answers, others stop ringing

• Application– Calls to real estate

offices during off peak hours are often unanswered.

– Using Broker Assistance the call is routed to any and all agents for customer assistance

Auto Set Relocation• Auto Set Relocation

provides the ability for users to move telephones from one location to the another without losing any of the phone profile (number, buttons, features, etc.)

• Application– Minimize time required

to move stations– Provide Hoteling

applications

Page Queue• A station user may park a

call on a designated number to be retrieved by the person being paged from any local or networked phone.

• Application– I need my calls even

when I am not at my desk, but I want to minimize the number of pages each day

Page Queue

• Everyone can have their own parking place for calls waiting

• I often pick up the wrong call when I hear a page. I thought they said Trace, but they were paging Grace

Page Queue

• My Extension is 4002• My Page Queue is 5002

– Trace you have a call holding.

System Directory• Dial by name• Internal and external phone

numbers• Hiding unlisted numbers• Personal directory• All models of Coral system

telephones with display are supported

• Support for all Coral supported languages

• I can not always remember everyone's extension.

E911• Enhanced 911 is

supported by the Coral– The 911 center can

identify where you are calling from

• I need to minimize liability. Do you know what a law suit costs?

Priority Preemption• Priority calls are complete

even when all trunks are busy

• Minimized liability• No more dedicated trunks

for emergency use• Better use of resources

• I only have 4 outgoing lines. What if someone dials 911?

? Firetruck Graphic

Meet me Conference• Multi party conference

bridges are the answer.

• I need to talk to my sales team.

Included with

• IPX Office– Includes 2- 14 party

bridges– Expands to 6- 14 party

bridges

• IPX 800, 3000, and 4000– Includes 1 – 6 party

bridge– Expanded through

CNF card 2- 15 party bridges• IPX 500

– Includes 2- 14 party bridges

– Expands to 6- 14 party bridges

Conference Bridge

• The Coral system can be used as an advanced conferencing bridge

• Three types of conferences are available:

– Meet me – Users call the conference number on the planned date/time

– Add on – The operator calls users one by one and transfers the call to the conference

– Moderated conference – The moderator grants “speaking permission” to users (all login in mute mode). The user can signal the moderator that he wants to speak.

• The number of conferences and users can be increased by joining conference bridge cards.

Associated Conference Features– Conference Lock– Conference View/Forced Release– Remove an attendee.– Add new members.– Muted members

• Can control when members can transmit

– Recording of Conference call

Enhanced Conference• This feature allows a single conference

originator to control the participation of the attendees allowing only one of them at a time the right of speech.

• The right to speak is selectively offered to attendees per their request by a special signal sent to the conference originator by the attendees.

Continuous Conference

• An established 3-way conference can automatically be transferred to an available conference bridge.

Malicious Call Trace• Call tracing allows users to

automatically trace threatening or harassing phone calls .

• When the call tracing feature is active, the Coral will automatically log calls to the station.

• The station user may send the call information to a printer by dialing the related feature code or pressing a programmed feature button.

• I need to track inappropriate calls

IP survivability

• Each IP phone can be assigned up to 10 call agents or office addresses. If the primary fails, it will attached to the secondary, but return to the primary when it is restored.

• Application– If my home office is

unreachable, I want my phone to connect to my branch office.

Types of Call Forwarding

• All Calls• Busy• No Answer• Busy/No Answer• Follow Me• Timed• Internal vs. External

• I want to be selective who gets my voice mail greeting

Coral QNet

Coral Networking• Supports the

International Standard, QSIG.

• 250 Nodes

• I need all of my locations to function as one.

• ANI/Name Display• Call Forwarding• Centralized Attendant &

Voice Mail• Page_Q / network wide• Flexible Numbering Plan• Station to Station Dialing• Path Replacement

Coral Qnet Features

• Wireless Transportability

• Centralized SMDR• Camp-On• Message Waiting• Release-Link Trunks• Follow Me• Look ahead routing• Network VFAC

Distinctive Ring

• Distinctive ring tone can be given to a caller when the person is on another conversation.

• Application– I want to know when

the person I am calling is on another call

Music on Hold Retention

• The IPX can have up to 4 music sources. Music can be assigned to a call and remain with the call from cradle to grave

• Application– I want my chosen

music to be played to a caller even after the call is held, parked or transferred.

Overhead and zone paging

• Using the Coral Page Adapter (CPA), a page can be sent across the speaker of multiple telephones, and overhead paging.

• Application– I wish to page across

the phones in the office and the horns in manufacturing at the same time.

Volume adjustments

• Every port in the system can be adjusted to a desired volume. This is true of the transmit volume and receive volume. This is often necessary in noisy environments.

• Application– I have a co-worker that

is hard of hearing. He not only can not hear his calls well, but he tends to shout at the phone.

Selected caller ID

• Unique caller ID /ANI can be sent to the public network though a PRI.

• An alternate line ID can be sent by any telephone.

• Application– I want the agents in

my call center to display the 800 number to all called parties when they dial out.

Remote Silent Monitoring

• Remote silent monitoring can be done to allow a random or selective sampling of call activity

• Application– I wish to listen to my

customer service agents while I am stuck in traffic

Random Silent Monitoring

• Stations and trunks can be monitored. If a call center trunk is monitored, a random sample will be heard.

• Application– I wish to randomly

monitor my customer service agents while I am at my desk.

Feature Stacking

• Up to 4 features can be stacked under one button.

• Application– I want to touch one

button and perform multiple functions.

VIP Ring

• Assigning VIP ring will cause all users to be aware that a “VIP” is calling.

• Application– I want to know when

the CEO of our company calls my phone. He is not always patient.