unify square uc benefit overview
DESCRIPTION
An overview presentation for RGS and Application integration of Lync Server 2010TRANSCRIPT
Unify2 Overview for Lync Server 2010 Response Group and Application Integration
Daniel Jonathan ValikSr. UC Architect-Asia, Unify2
Microsoft Unified CommunicationsIncreased productivity through communications convergence
Unified Inbox & Presence
Streamline Communications
Between People and Organizations
Increase Operational Efficiency & Flexibility
Amplify IT Visibility and Control
Provide an Interoperable and
Extensible Platform Now and for Your
Future
InstantMessaging
Application Integration
Across Networks
Across Devices
E-mail/Calendaring
Audio, Video & Web
Conferencing
Enterprise TelephonySoftware Powered Communications
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New Areas with Unified Communication
Call Center and Help Desk Scenarios
Knowledge Management
Information Search and Unified Inbox
Automated Workflows
Customer and Partner satisfaction
Reducing IT- Telecommunication complexity
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UC in Line of Business Applications 7
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New Areas with Unified Communication
Response Groups and Workflows
Sharepoint and Skill based Search
Sharepoint and Unified Messaging by Exchange
Response and custom development
Web Integration
Power View from Unify²
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2
5
6
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UC Business Integration from Unfy² 7
Examples
Our Mission: Accelerating Microsoft Unified Communications
Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions
to set them up for long-term success
OCS/Lync Contact Center Solutions Response Group Service (RGS)
Out of the box for OCS 2007 R2 and Lync Departmental IVR/ACD Basic hunt group functionality, integrating presence Simple workflow designer Agents can be formal or informal users
Full Contact Center solution Utilize Lync infrastructure & UC Platform Custom built to Exxon Mobil needs/processes Larger scale, functionality Enhanced reporting and management
Basic PBX features(Basic Hunt group)
Add-on ACD solutionFully featured
Additional licensing costs
Dedicated ACDHigh scale
High Additional Costs
• High Scale• High Availability• Advanced CDRs• Interop w/ LoB apps
Response GroupService 2007 R2
• Huntgroups and basic IVRs•Integration with OCS/Lync presence• Speech recognition and TTS in 12 langs• Music on hold• Basic CDRs• Lync: Agent Anonymization
Response Group Service and Contact Centers
Internal helpdesks, Small CCs
Large CCs
• Supervisor • Live views• Advanced CDRs
“Anywhere Access” for Mobile and Teleworkers Find the right person, right now, based on presence status View e-mail and documents securely from any device Call to hear & respond to e-mail and voice mail messages View e-mail and documents securely with a VPN-less connection
“Click to Communicate” from Within Applications Connect to e-mail, voice mail, calendaring, instant messaging,
audio, video and/or web conferencing Place & receive calls from your computer or ‘ring all’ Extend business applications with information access and self service
Conferencing to Reduce Travel & Enhance Productivity & Retention Bring together geographically distributed employees simultaneously and securely Connect with rich media application sharing & two-way multi-party video and VoIP Start web/audio conferences with a single click or schedule right from within Outlook Increase productivity & reduce travel to support environmental sustainability policies
Streamline Communications Anywhere Access with Right Person, Right Now Communications
Flexible Billing/Chargeback Model
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Implement a billing/chargeback model appropriate to your specific needsPowerView 2.0 supports 3 billing models (flat-fee, usage-based and carrier
billing)Usage-Based: Based on the modalities used
Simplify LyncBilling/Chargebacks
Drilldown by Geography to User Billing Summary
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Drilldown from Geography User Summary User Details Call Details
Simplify LyncBilling/Chargebacks
Higher Visibility, Improved Decision-Making
StrategyArchitectureDeploymentProducts
© 2010 Unify Square, Inc. All rights reserved. Microsoft, Office Communications Server and other product names are or may be registered trademarks and/or trademarks of
other companies.
Thank you
Examples
• Microsoft Support for Contact Center Projects (Funding)
• Sample Contact Center Application • Part of past MS team will join Unify² for Contact
Center Development, etc.
Unify2 is a leader in providing global enterprises deploying Microsoft Unified Communications with services and solutions
to set them up for long-term success