unify certified communication...

Unify

Certified

Communication

Program The Unify Certified Communication Program is essential to

build competent sales and service channels, and more and

more customers are demanding accredited channels.

Certification proves that our Sales, Technical, and Service

Personnel are highly competent.

Version 1.0

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Copyright © Unify GmbH & Co. KG 2013 All Rights Reserved

Unify Certified Communication Program

Version: 1.0. Date: October, 16th 2013.

Unify Certified Communication

Program

The Unify Certified Communication Program advises the channels on the skills they need

to design, sell, support, and service Unify Products and Solutions.

The Unify Certification is extremely future oriented: The structure is technology oriented;

integration with industry certification is possible and makes the whole program very

flexible.

It is fresh, motivational, and inspiring, and it is part of the new Channel Accreditation

Program.

The Unify Certified Communication Program is essential to build competent sales and

service channels, and more and more customers are demanding accredited channels.

Certification proves that our Sales, Technical, and Service Personnel are highly competent.

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Table of Contents

Chapter 1 – How to use this Handbook ....................................................................................................................................................... 5

Chapter 2 – Benefits .......................................................................................................................................................................................... 6

Chapter 3 – Structure and Levels .................................................................................................................................................................. 7

Chapter 4 – The Way to Your Certification ................................................................................................................................................ 8

Preparation ..................................................................................................................................................................................................... 8

Admission Test ............................................................................................................................................................................................... 9

Exam ................................................................................................................................................................................................................. 9

Chapter 5 – Price & Ordering ....................................................................................................................................................................... 10

Prices ............................................................................................................................................................................................................... 10

Ordering ......................................................................................................................................................................................................... 12

Service Certificates ..................................................................................................................................................................................... 13

UCCA Service HiPath 3000 (STI-800) ............................................................................................................................................................ 13

UCCA Service HiPath 4000 (STI-801) ............................................................................................................................................................ 15

UCCA Service OpenScape Office (STI-804) ................................................................................................................................................. 17

UCCA Service OpenScape Voice (STI-803) .................................................................................................................................................. 19

UCCP Service HiPath 3000 (STI-101)............................................................................................................................................................. 21

UCCP Service HiPath 4000 (STI-400)............................................................................................................................................................. 24

UCCP Service OpenScape Voice (STI-303) .................................................................................................................................................. 27

UCCP Service OpenScape UC Application (STI-304) ............................................................................................................................... 30

UCCP Service OpenScape Contact Center (STI-305) ............................................................................................................................... 33

UCCP Service OpenScape Office (STI-104) ................................................................................................................................................. 35

Consultant Certificates .............................................................................................................................................................................. 37

UCCP Consultant OpenScape Voice (STI-308)........................................................................................................................................... 37

Chapter 7 – Retired Certificates................................................................................................................................................................... 41

Sales Certificates ......................................................................................................................................................................................... 41

SOCA Sales Large Account Business (LAB) ................................................................................................................................................. 41

SOCA Sales OpenScape Cloud (STI-885) ...................................................................................................................................................... 41

SOCP Sale Open & Converged Networks (HiPath 8000) – (STI-883) ................................................................................................... 41

Service Certificates ..................................................................................................................................................................................... 41

SOCA Service OpenScape Cloud .................................................................................................................................................................... 41

SOCA Service HiPath OpenOffice EE (HiPath 2000) ................................................................................................................................ 41

SOCP Service Enterasys System ..................................................................................................................................................................... 41

Consultant Certificates .............................................................................................................................................................................. 41

SOCA Consultant OpenScape Cloud............................................................................................................................................................. 41

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SOCA Consultant OpenScape Voice & UC Application .......................................................................................................................... 41

SOCA IT Networks & Security......................................................................................................................................................................... 41

Chapter 8 – FAQ ............................................................................................................................................................................................... 42

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Chapter 1 – How to use this

Handbook

This handbook contains information on how you can apply for the highly valued Unify Certified Communication

Program.

Unify requires that all applicants read this entire handbook. The purpose of this handbook is to provide you with

important information about the policies and procedures for obtaining and / or maintaining your existing Unify

Certificate (if not expired, see retired certificates).

The features in this handbook allow you to:

Find information on each policy or procedure to obtain your certificate.

Fid tips and important Information by reading NOTES throughout the handbook.

Access the online application form and other information by clicking on links within this handbook.

Unify Contact Information

For general information about the Certified Communication

Program, e-mail our Certification Team at:

[email protected].

mailto:[email protected]

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Chapter 2 – Benefits

Certified Communications gives you a clear competitive advantage.

A certificate is a visible proof of your knowledge, skills and experience.

Competent Channels reduce support costs, enhance our brand and market reputation, do more business, and improve

customer satisfaction.

Partner Benefits:

External companies with the right amount of certified employees can become a Unify Partner to sell and service Unify

Platforms and Solutions.

Your marks of distinction

As soon as you pass any of the exams, we will send you a

congratulatory letter and a confirmation for personal

membership in the Unify Certification Club where you

can administrate your personal data.

In a second e-mail you will get a PDF file with your

certification.

Get your License to Lead now!

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Chapter 3 – Structure and Levels

Unify Certified Communication Associate (UCCA)

This is the entry level certificate. This certificate provides proof of knowledge of strategy, technology, and one or more

specific product(s) in the area of Sales or Service. Everyone with this certificate will have a common understand of our

Lifeworks Strategy, Open Communications, Open Solutions, OpenPath, Services Management, and Value Selling (only

Sales) and will be able to speak to customer using this common language. To obtain this certificate the candidate must

pass a theoretical exam.

Unify Certified Communication Professional (UCCP)

The holder of this certificate is able to professionally consult, sell, or service Unify products, services, and solutions. This

certificate requires professional product knowledge and a high level of technology know-how.

Hierarchy & Validity

A certificate of the Unify Certified Communication Program is valid for 2 (two) years. The access to certification is

recommended by taking the UCCA level.

Structure

Every exam on every level consists of up to four sections. Business Area Strategy, Technology, Market Requirements &

Strategy & Products. For the Sales Certificates only Business Area Strategy.

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Chapter 4 – The Way to Your

Certification

Get yourself a winner certificate!

Run now for an expert position. Surely, you have all it takes. Here is what you need to do to obtain a Unify Certified

Communications Certificate.

Three steps... and you're there:

Preparation

We want you to be able to prepare for your exam as efficiently as possible.

Training is the most important means of transferring knowledge. With the Unify Academy

(http://www.unify.com/academy), we offer cost-effective and high quality training, not to mention our modern learning

solutions.

Around the globe there are currently 17 of our own Training Centers and nine Approved Training Partners to meet

customer expectations. You can reach our Academy portal at http://www.unify.com/academy.

http://www.unify.com/academy

http://www.unify.com/academy

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Admission Test

The admission test is available as a self-test in the form of a web-based test module. The admission test primarily serves to

convey a first impression of the actual exam procedures to candidates, to get them interested, and to eliminate possible

apprehensions or reluctance. These tests can be repeated any number of times.

Once you have completed a test, you can register directly using the form displayed on the screen. Shortly afterwards, you

will receive a Candidate ID with which you can apply for the theoretical exam.

Exam

1. Registration for the Exam

Registration for an exam requires a Candidate ID. This ID has to be requested for each certificate. Only then will

the exam be available at VUE. There are 2 (two) ways to request an ID: After passing the admission test and on the

detail page of each certificate. Please ensure you have entered your e-mail address correctly because the ID will be

sent to the address you specify there. The validation time of the ID is not limited. 2 (two) working days after you

get the ID, the exam will be activated and you can schedule your exam at a VUE test center.

Register now for the theoretical exam at the external company VUE: http://www.vue.com/unify, more details on

the ordering process can be found in Chapter 5 - Ordering.

2. Theoretical Exam

VUE has more than 5,200 test centers in 162 countries worldwide, making it easy to take the exam at a center near

you. To see exactly where your own local centers are, please visit http://www.vue.com. In many cases, the Pearson

VUE test center will be closer to your home than your normal work office.

You can designate a time and place for the test online or by using the VUE hotline which is available 24 hours a

day, 7 days a week.

Prior to taking the theoretical exam, candidates must remember to register. A Candidate ID is needed for

registration and test scheduling. This ID can be retrieved after passing the admission test or directly from the

detail page of each certificate.

If you pass the exam you will get an e-mail with your CertClub log-in data. After logging in, you can request a

printout of your certificate. Please check your personal data under "MyProfile", because the certificate will be sent

to the postal address you have registered.

3. Integrity and Security

All Unify Certified Communications Certificates fulfill the following criteria:

a. Uniform testing for all candidates;

b. Uniform infrastructure/procedure for all candidates;

c. Independent and neutral testing institutes;

d. Authentication of candidate data;

e. Protection against cheating;

f. Prevention of "trial and error" solution paths;

g. Protection against espionage;

h. Updating of questions and regular improvement of the examinations;

i. In this way, we ensure the same examination conditions around the world for each of the candidates, and

guarantee the highest quality for certificates.

http://www.vue.com/unify

http://www.vue.com/

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Chapter 5 – Price & Ordering

Prices

The following charges apply:

UCCA UCCP

Examination € 167.00 € 308.00

259.00 USD 477.00 USD

127.00 GBP 234.00 GBP

How to request your Candidate ID:

1. In this document, at the description of each certificate there is a direct link to request your Candidate ID. This ID is

needed to schedule your exam at VUE.

2. Click on the Request Candidate ID link and you will be redirected to the Unify Academy Website where you need

to login using your myTraining e-mail and password. NOTE: Do not input your data on the left side of the web

page, please enter your data in the middle, at myTraining Login for Certification.

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3. Check whether your data are correct; at the company type choose the category that best applies to your company.

If you are an internal please choose Employee, if you are a Unify Partner please choose Partner. If none of these

applies to you then choose Customer.

4. After clicking on the ID Request button you will receive an e-mail with your authorization within the next hour.

After this confirmation your ID needs to be processed at VUE, this usually takes 2 (two) working days.

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Ordering

1. Internals can order at the Unify Academy Website with Internal Costcenter and Company ORGID.

2. Externals and Unify Partners please pay direct at VUE Website: www.vue.com/unify, during the schedule process

you are able to pay with your Credit Card.

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Chapter 6 – Valid Certificates

Service Certificates

UCCA Service HiPath 3000 (STI-800)

Target Group

HiPath 3000 Service Technicians.

Profile

The candidate for the UCCA Service HiPath 3000 needs the following knowledge:

Enhanced basic knowledge of HiPath 3000 standalone systems

Basic knowledge of the VoIP functionality of HiPath HG 1500

Basic knowledge of TDM and IP work points incl. add-on modules

Basic knowledge of internet telephony based on the SIP protocol

Basic knowledge of the license concept

Basic knowledge of the administration tools (standalone system)

Basic knowledge of software upgrade for all components

Basic knowledge of maintenance and remote access

Basic knowledge of the underlying technologies

The candidate is involved in the following activities:

Installation and configuration of HiPath 3000 standalone systems

Installation and configuration of HiPath HG 1500 for VoIP (IP work points)

Basic setup of internet telephony based on the SIP protocol

Performing necessary tasks for system configuration including work points

Simple troubleshooting in the HiPath 3000 standalone system

Commissioning including telephone user instruction

Exam Contents

HiPath 3000

Platform HiPath 3000:

HiPath 3000 basic system

HiPath 3800 specifics

HiPath 35x0 / 33x0 specifics

Station features

Attendant features

Group features

Trunk features incl. ISDN PMP access

System features / Licensing

HiPath 3000 Manager

Assistant T

HiPath 3000 Manager C

HiPath 3000 Manager E

Setup of remote access

HiPath HG 1500

Hardware variants / Initial start up

CLI basics

Web Based Management

VoIP gateway functions

VoIP gatekeeper functions

Data backup

HiPath Work Points and Clients

Initial start up

Features

Administration

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HiPath 3000 SIP Configuration

SIP carrier

SIP work points

HiPath 3000 Security

System access with HiPath 3000 Manager E

Password concept

Data backup

Basic Technologies

Telephony

Telephone networks (public and private)

Transmission principles (e.g. voice coding)

PSTN / ISDN (protocols and services)

ISDN numbering plan

Network Security

Terms of telecommunications and information

security

Possible security risks in networks

Ciphering and encryption basics

Basics of network security components (firewalls)

Network Architecture (LAN / WAN)

OSI layer model

Network technology, topology, architecture

Network components (router, switch, NIC etc.)

IP Network Protocols and Services

OSI layer model

Network protocols (e.g. TCP / IP, Ethernet)

Network services (DHCP, DNS Telnet etc.)

Voice over IP (VoIP)

Basics of VoIP networks

Standards for voice transmission over data

networks (G.711, G.723 etc.)

Voice over IP protocols (e.g. H.323 family, SIP)

Quality of Service (QoS)

QoS standards / terminology (IntServ, DiffServ)

QoS components in Voice over IP networks

Network Mobility Basics

WLAN, Wi-Fi, handover, roaming

GSM, GPRS, UMTS, Bluetooth

Price

The UCCA Service HiPath 3000 exam costs € 167.00.

Course Recommendation

Click >>here<< to see the course recommendation for the exam UCCA Service – HiPath 3000 (STI-800).

Admission Test

The admission test is an online test available on our web portal. The admission test at the UCCA level primarily serves to

convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible

apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained.

Click >>here<< to access the admission test for the UCCA Service – HiPath 3000 (STI-800).

Candidate ID

Click >>here<< to order your Candidate ID for the exam UCCA Service – HiPath 3000 (STI-800).

https://academy.unify.com/enweb/certificationLevels.jsp?product=HiPath%203000&parentId=certItems&area=Service&itemId=certItem2&lang=en

https://academy.unify.com/tcmwebapp2/certelp/testwelcome.tcm?Number=EN9981ENV10

http://academy.unify.com/enweb/idrequest.jsp?coursid=CAAAAMJ&contLang=eng

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UCCA Service HiPath 4000 (STI-801)

Target Group

HiPath 4000 Service Technicians.

Profile

The candidate for the UCCA Service HiPath 4000 needs the following knowledge:

Enhanced basic knowledge of the HiPath 4000 standalone system

Basic understanding of distributed architecture concept (IPDA)

Basic knowledge of HiPath HG 3500 for VoIP

Basic knowledge of the license concept

Basic knowledge of HiPath Assistant for administration

Basic knowledge of HiPath Assistant for maintenance and fault location

Basic knowledge of HiPath 4000 AMOs for HiPath 4000 standalone systems

Basic knowledge of OpenStage and optiPoint work points (IP and TDM)

Basic knowledge of optiClient 130 application


Basic knowledge of the Open Communications Strategy


Installation and configuration of HiPath 4000 communication systems (standalone systems)

Performing necessary tasks for system generation including work points

Installation and configuration of HiPath HG 3500 for VoIP (IP work points)

Simple troubleshooting in the communication platform HiPath 4000 (standalone systems) with work points

Set up of remote administration access for the HiPath 4000 system with guidance from the remote center


Exam Contents

HiPath 4000

HiPath 4000 Basic System (Standalone)

System architecture

System variants

Boards

Power supply

HiPath 4000 Features

HiPath 4000 features

Station features

Group features

Key system (basic configuration)

Attendant features

Trunk features

System features

AMO Concept

Usage of AMOs

Most significant AMOs (no parameters)

Distributed Architecture Concept IPDA (basic)

HiPath HG 3500

Hardware

Functionality

Features

Installation

Initial setup

IP Work Points (HFA & SIP)

Initial setup of IP work points

OpenStage S Family

optiPoint 410 / 420 variants and functions

optiPoint 150 S

optiClient 130 features

optiPoint key module

Mobile HFA

HiPath 4000 License Concept

Open Communications Strategy

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HiPath 4000 TDM Work Points

optiPoint 500 work points

optiPoint modules

HiPath 4000 Assistant

Administration tasks

Maintenance tasks (basic)

Remote access concept (elementary)

Basic Technologies

Telephony




ISDN numbering plan

Network Security


security





OSI layer model




OSI layer model













GSM, GPRS, UMTS; Bluetooth

Price



Click >>here<< to see the course recommendation for the exam UCCA Service – HiPath 4000 (STI-801).

Admission Test




Click >>here<< to access the admission test for the UCCA Service – HiPath 4000 (STI-801).

Candidate ID

Click >>here<< to order your Candidate ID for the exam UCCA Service – HiPath 4000 (STI-801).

https://academy.unify.com/enweb/certificationLevels.jsp?area=Service&product=HiPath+4000&parentId=certItems&itemId=certItem3


https://academy.unify.com/enweb/idrequest.jsp?coursid=CAAAAKW&contLang=eng

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UCCA Service OpenScape Office (STI-804)

Target Group

OpenScape Office Service Technicians.

Profile

The candidate for the UCCA Service OpenScape Office MX certificate needs the following knowledge:

Enhanced basic knowledge of a standalone OpenScape Office MX communication system

Basic knowledge of OpenStage IP work points incl. add-on modules

Basic knowledge of internet telephony based on the SIP protocol

Basic knowledge of OpenScape Office MX Mobility

Basic knowledge of the OpenScape Office MX license concept

Basic knowledge of Web Based Management for standalone system administration

Basic knowledge of OpenScape Office (Application Suite)

Conceptual knowledge of software upgrade, maintenance and remote access



Installation and configuration of OpenScape Office MX standalone systems

Installation and configuration of OpenScape Office Application Suite

Integration of OpenScape Office MX into the customer LAN environment

Basic setup of internet telephony based on the SIP protocol


Simple troubleshooting in OpenScape Office MX standalone systems

System commissioning, including telephone end-user instruction

Exam Contents

OpenScape Office MX

OpenScape Office MX Hardware and Configuration

System architecture

System variants

Initial startup, system default

Initial startup, system maintenance, serviceability

OpenScape Office (Application Suite)

System

Software components

myPortal

Outlook Integration

myAttendant

Installation and basic features

OpenScape Office MX Web Based Management

Structure / Wizards

User profiles


OpenScape Office MX

Station features

Trunk features

System features

Plug & Play installation of work points (DLI,

DHCP)

Work Points


OpenStage models and functions

OpenStage add-on modules

OpenScape Personal Edition

Analog stations, fax

OpenScape Office MX SIP Configuration

SIP carrier

SIP stations

OpenScape Office MX License Concept

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OpenScape Office MX Remote Access and Maintenance

Remote access configuration - SSDP (Smart

Service delivery platform)

Backup & restore

Software upgrade (system and work points)

Maintenance (simple troubleshooting)

OpenScape Office MX Mobility

Mobility Entry (GSM Mode, WLAN Mode)

IP Mobility

Teleworking (One Number Services)



Basic Technologies

Telephony




ISDN numbering plan

Network Security


security




Network architecture (LAN / WAN)

OSI layer model



IP network protocols and services

OSI layer model














Price

The UCCA Service OpenScape Office (STI-804) exam costs € 167.00.


Click >>here<< to see the course recommendation for the exam UCCA Service OpenScape Office (STI-804).

Admission Test




Click >>here<< to access the admission test for the UCCA Service OpenScape Office (STI-804).

Candidate ID

Click >>here<< to order your Candidate ID for the exam for the UCCA Service OpenScape Office (STI-804).

https://academy.unify.com/enweb/certificationLevels.jsp?area=Service&product=OpenScape+Office&parentId=certItems&itemId=certItem6

https://academy.unify.com/enweb/tcmwebapp2/certelp/testwelcome.tcm?Number=EN9961ENV10

https://academy.unify.com/enweb/idrequest.jsp?coursid=CAAABXH&contLang=eng

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UCCA Service OpenScape Voice (STI-803)

Target Group

OpenScape Voice Service Technicians.

Profile

The candidate for the UCCA Service - OpenScape Voice needs the following knowledge:

Basic understanding of OpenScape Voice deployment scenarios

Basic knowledge of OpenScape Voice architecture and components

Basic knowledge of globally supported gateways for OpenScape Voice

Basic knowledge of OpenScape Voice Assistant for administration

Basic knowledge of OpenScape Voice Assistant for maintenance/troubleshooting

Basic knowledge of the OpenScape Voice licensing concept

Basic knowledge of OpenStage SIP and optiPoint SIP phones

Overview of the OpenScape UC Application, HiPath ProCenter and OpenScape Xpressions used with OpenScape Voice


Basic understanding of the Unify Open Communications strategy


Installation and configuration of OpenScape Voice


Simple troubleshooting in the OpenScape Voice platform

Set up of remote administration access for the OpenScape Voice

System commissioning, including telephone end-user instruction

Exam Contents

OpenScape Voice

OpenScape Voice Basic System (standalone)

System architecture

Resilient Telco Platform

Reliability and availability (dual node

configuration, redundancy)

Scalability

Deployment scenarios

OpenScape Voice Application Features

Station features

Business Group features

Enterprise telephony features overview

OpenScape Voice Application Assistant




OpenScape Voice Application license concept


HiPath 8000 Gateways

Survivability concept

Overview of survivable SIP gateways RG 8700, RG

2700

SIP Work Points

Initial setup of SIP work points

OpenStage S family

optiPoint 410 S / 420 S F33

optiPoint 150 S

Application Overview

OpenScape UC Application

HiPath ProCenter

OpenScape Xpressions

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Basic Technologies

Telephony




ISDN numbering plan

Network Security


security





OSI layer model




OSI layer model














Price

The UCCA Service OpenScape Voice (STI-803) exam costs € 167.00.


Click >>here<< to see the course recommendation for the exam UCCA Service OpenScape Voice (STI-803)

Admission Test




Click >>here<< to access the admission test for the UCCA Service OpenScape Voice (STI-803)

Candidate ID

Click >>here<< to order your Candidate ID for the exam for the UCCA Service OpenScape Voice (STI-803).

https://academy.unify.com/enweb/beschreibung5.jsp?Chain=01ABDYJ


https://academy.unify.com/enweb/idrequest.jsp?coursid=CAAAAKH&web=certweb&contLang=eng&menuprim=2&menusek=358

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UCCP Service HiPath 3000 (STI-101)

Target Group

HiPath 3000 Service Technicians, recommended is half a year of practical experience with installation and/or

maintenance of HiPath 3000 standalone systems and HiPath 3000 networks as well as basic knowledge of HiPath HG 1500.

Profile

The UCCP Service Open & Converged Networks - HiPath 3000 Engineer has the following knowledge:

Advanced knowledge of the HiPath 3000 communication system including:

o Networking configurations and features (IP and TDM) within the own system family.

o System features of HiPath 3000

o VoIP functionality of HiPath HG 1500

o Platform related access points and work points

o HiPath 3000 administration tools

o Internet telephony via SIP protocol

o Concept for licensing

o Maintenance and Remote Access

Basic knowledge of networking with HiPath 3000, OpenScape Voice and HiPath 4000.

Basic knowledge of OpenScape Office HX

Advanced knowledge of the underlying technologies.

The candidate is involved in the following activities (post-sales):

Installation, configuration, administration, and maintenance of HiPath 3000 communication systems including

necessary tasks for system generation with work points and access points

Configuration and administration of HiPath 3000 networks (TDM and IP)

Configuration of basic network connections to HiPath 3000, OpenScape Voice, and HiPath 4000

Installation, configuration, and administration of OpenScape Office HX

Installation, configuration, and administration of HiPath HG 1500 for VoIP (IP work points)

Troubleshooting in the HiPath 3000 communication platform (standalone and networked systems) with work

points and access points

Remote administration and remote maintenance of the HiPath 3000 communication system

Commissioning including customer instruction

Exam Contents

HiPath 3000

Platform HiPath 3000:

HiPath 3800 specifics

HiPath 35x0 / 33x0 specifics

Station features

Attendant features

Group features

Trunk features

System features / licensing

Entry Voice Mail

Call charge recording

Software update

HiPath 3000 Network Configuration

Networking protocols

Networking features

Least Cost Routing (LCR)

Networking to other HiPath and OpenScape Platforms

Basic knowledge of networking with HiPath 3000,

OpenScape Voice, and HiPath 4000

Numbering plans: Open, closed, according to E

164.

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HiPath 3000 Manager

Assistant T

HiPath 3000 Manager C

HiPath 3000 Manager E

Maintenance (e.g. error history)

APS transfer

Online / remote access

HiPath HG 1500

Hardware variants / Initial start up

CLI basics and Boot-CLI

Web Based Management

VoIP gateway functions

VoIP gatekeeper functions

Data backup

Firewall and security

Software and firmware upgrade

HiPath 3000 SIP Configuration

SIP carrier

SIP work points

HiPath Work Points and Clients

Initial start up

Features

Administration

Software upgrade

HiPath Deployment Service

HiPath 3000 Security

System access with HiPath 3000 Manager E

Direct and remote administration access

Firewall functions and log files

Disaster recovery

Basic Technologies

Telephony




ISDN numbering plan

Network Security


security



Network security components design (firewalls,

IDS, PKI, etc.)

Network architecture (LAN / WAN / WIFI)

OSI layer model



Internet access and LAN-WAN routing via

internet

Wireless LAN

Power over LAN


OSI layer model








Optimizing of voice transmission, parameters for

voice quality

Protocols for voice transmission over data

networks




QoS parameters




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Price

The UCCP Service – HiPath 3000 (STI-101) exam costs € 308.00.


Click >>here<< to see the course recommendation for the exam UCCP Service – HiPath 3000 (STI-101).

Admission Test

The admission test is an online test available on our web portal. The admission test at the UCCP level primarily serves to



Click >>here<< to access the admission test for the UCCP Service – HiPath 3000 (STI-101).

Candidate ID

Click >>here<< to order your Candidate ID for the exam UCCP Service – HiPath 3000 (STI-101).



https://academy.unify.com/enweb/idrequest.jsp?coursid=CAAAAHE&contLang=eng

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UCCP Service HiPath 4000 (STI-400)

Target Group

HiPath 4000 Service Technicians, recommended is half a year of practical experience with installation and/or

maintenance of HiPath 4000 standalone systems and HiPath 4000 networks as well as basic knowledge of HiPath HG 3500.

Profile

The candidate for the UCCP Service HiPath 4000 needs the following knowledge:

Advanced knowledge of the HiPath 4000 communication system including

o HiPath 4000 hardware and system features

o Platform related access points and work points

o Networking configurations and features within the same system family

o VoIP functionality of HiPath HG3500

o Internet telephony via SIP protocol

o HiPath 4000 troubleshooting and remote administration

Advanced knowledge of HiPath license management and HiPath administration

Basic knowledge of networking with OpenScape Voice and HiPath 3000

o Advanced knowledge of the underlying technologies such as telecommunication technologies and

protocols

o Network technologies and protocols (LAN/WAN)

o Voice over IP (VoIP)

o Quality of Service

o Mobility technologies

The candidate is involved in the following activities (post sales):

Installation, configuration, administration, and maintenance of HiPath 4000 communication systems including

necessary tasks for system generation with work points and access points

Performing necessary tasks for system generation including work points

Configuration and administration of HiPath 4000 networks (TDM and IP)

Configuration of basic network connections to HiPath 3000 and OpenScape Voice

Installation, configuration and administration of HiPath HG 3500 for VoIP (IP work points)

Troubleshooting in the HiPath 4000 communication platform (standalone and networked systems) with work

points and access points

Remote administration and remote maintenance of the HiPath 4000 system


Exam Contents

HiPath 4000

HiPath 4000 Basic System (Standalone)

System architecture

System variants

Boards

Power supply

HiPath HG 3500

Hardware

Functionality

Features

Installation

Initial setup

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Station features

Group features

Key system (basic configuration)

Attendant features

Trunk features

System features

AMO concept

Usage of AMOs

Most significant AMOs (no parameters)

Distributed architecture concept IPDA (basic)

Architecture

System features

Components

HiPath 4000 Assistant




IP Work Points (HFA & SIP)


OpenStage S Family

OpenStage Personal Edition features

Mobile HFA

HiPath 4000 TDM Work Points

OpenStage TDM

HiPath 4000 Networking Configuration

Networking protocols

Networking features

Least Cost Routing (LCR)

Networking to other HiPath platforms

Basic knowledge of networking with HiPath 3000

and OpenScape Voice

Numbering plans: Open, closed, according to E

164


HiPath 4000 License Concept

Basic Technologies

Telephony




ISDN numbering plan

Network Security


security





OSI layer model




OSI layer model














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Price

The UCCP Service – HiPath 4000 (STI-400) exam costs € 308.00.


Click >>here<< to see the course recommendation for the exam UCCP Service – HiPath 4000 (STI-400).

Admission Test




Click >>here<< to access the admission test for the UCCP Service – HiPath 4000 (STI-400).

Candidate ID

Click >>here<< to order your Candidate ID for the exam UCCP Service – HiPath 4000 (STI-400).


https://academy.unify.com/tcmwebapp2/certelp/testwelcome.tcm?Number=EN9904EN01

https://academy.unify.com/enweb/idrequest.jsp?coursid=CAAABMD&contLang=eng

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UCCP Service OpenScape Voice (STI-303)

Target Group

OpenScape Voice Service Technicians, Solution Integrators and Engineers.

Profile

The candidate for the UCCA Service - OpenScape Voice needs the following knowledge:

Advanced knowledge of OpenScape Voice:

o OpenScape Voice architecture

o OpenScape Voice features and services

o OpenScape Voice system administration

o OpenScape Voice gateways

o Media Server

o OpenScape Voice licensing

Basic knowledge of IP networking, troubleshooting and network monitoring

Basic knowledge of OpenScape Voice maintenance

Basic knowledge of telecommunication and mobility basics

Advanced knowledge of the underlying technologies

o Network architecture, protocols, and services (LAN / WAN)


o Quality of Service (QoS)

o Network security

o Linux basics

Exam Contents

OpenScape Voice

OpenScape Voice

Voice basic configuration

Create business group

Routing (basic and advanced)

Routing via PNP, CNP and GNP to subscribers and

endpoints

Fallback from CNP / GNP to PNP

Routing troubleshooting (simulate dial)

Display services / number modification

OSMO / features

Emergency Call Routing (E911)

Bandwidth management (call admission control)

Security

Mass provisioning

OpenScape DLS

Functions, components, interfaces, and operation

of the DLS in general

Installation and product licensing

Account management (roles and rights, policy

features)

DLS handling in general

Software deployment /IP clients and DLS

Working with templates and device profiles

DHCP Settings for DLS address and VLAN ID

Auto configuration / Plug&Play

Connection DLS / OpenScape Voice CMP and

HiPath4000 Manager via API Interface

Maintenance (backup/restore)

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OpenScape Branch

Hardware of OpenScape Branch (all types)

Deployment scenarios of OpenScape Branch

First startup

Initial configuration of OpenScape Branch

Redundancy

DNS-SRV

Branch meshing

Branch in a Branch

Standard operations to maintain OpenScape Branch

Local GUI / tracing

Basic Technologies

Telephony




ISDN numbering plan










voice quality


networks




QoS parameters

Linux Basics


OSI layer model



Network architecture (LAN / WAN / Wi-Fi)

OSI layer model



Internet access and LAN-LAN routing via internet

Wireless LAN

Power on LAN

Network Security


security



Network security components and design

(firewalls, IDS, PKI etc.)

Port security IEEE 802.3ad

Virtual Private Network (VPN)

Spanning Tree Protocol (STP)

Multiple Spanning Tree Protocol (MSTP)

Components for security solutions in

telecommunications

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Price

The UCCP Service OpenScape Voice (STI-303) exam costs € 308.00.


Click >>here<< to see the course recommendation for the exam UCCP Service OpenScape Voice (STI-303).

Admission Test




Click >>here<< to access the admission test for the UCCP Service OpenScape Voice (STI-303).

Candidate ID

Click >>here<< to order your Candidate ID for the exam the UCCP Service OpenScape Voice (STI-303).

https://academy.unify.com/enweb/beschreibung5.jsp?Chain=01ABDYJ

https://academy.unify.com/tcmwebapp2/certelp/testwelcome.tcm?Number=EN9959EN01V10

https://academy.unify.com/enweb/idrequest.jsp?coursid=CAAAATM&contLang=eng

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UCCP Service OpenScape UC Application (STI-304)

Target Group

All OpenScape Specialists.

Profile

The candidate for the UCCP Service OpenScape UC Application certificate needs the following knowledge:

Knowledge of OpenScape Voice

o OpenScape Voice architecture

o OpenScape Voice features and services

o OpenScape Voice system administration

o OpenScape Voice license

Advanced knowledge of OpenScape UC Application

o OpenScape UC Application deployment models and integration

o OpenScape UC Application licensing and user configuration

o OpenScape UC Application installation and configuration

o OpenScape UC Application Media Server

o OpenScape UC Application OpenScape UC Application interfaces

o OpenScape UC Application CSTA, LDAP, Xpressions Integration

o OpenScape UC Application Backup and Restore

o OpenScape UC Application Tracing and Logging

Knowledge of OpenScape UC Application Instant Messaging

Knowledge of telecommunication and mobility basics

Advanced knowledge of the underlying technologies

o Network architecture, protocols, and services (LAN / WAN)



o Network security

o Linux basics

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Exam Contents


OpenScape Voice

Voice Basic configuration

Create business group

Routing (basic)

Routing via PNP, CNP and GNP to subscribers and

endpoints

Fallback from CNP / GNP to PNP

OSMO / Features


Installation of Unified Communications

Application (Small Deployment)

Connectivity to OpenScape Voice

Required configuration of OpenScape Voice for


Configuration of the voice, speech and conference

portals

UC Conferencing (Open/Moderated/MeetNow!/2-3

Conference/Scheduled)

Configuration and features of the UC Media Server

Xpressions (Voice only) installation/configuration

and licensing

Xpressions Integration / LDAP Integration

OpenFire Integration (Instant Messaging)

OpenScape DLS

Overview of the DLS (components, interfaces and

operation of the DLS in general)

Installation and product licensing

Account management (roles and rights, policy

features)

DLS handling in general

Software deployment

Working with templates and device profiles

DHCP settings for DLS address and VLAN ID

Auto configuration / Plug&Play

IP Clients and DLS

Introduction to the connection DLS / OpenScape

Voice CMP via API Interface

Introduction to the connection DLS / HiPath 4000

Manager via API Interface

Maintenance (backup/restore)

Basic Technologies

Telephony




ISDN numbering plan







QoS parameters


OSI layer model



Network architecture (LAN / WAN / Wi-Fi)

OSI layer model




Wireless LAN

Power on LAN

Linux Basics

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voice quality


networks

Network Security


security










telecommunications

Price

The UCCP Service –OpenScape UC Application (STI-304) exam costs € 308.00.


Click >>here<< to see the course recommendation for the exam UCCP Service –OpenScape UC Application (STI-304).

Admission Test




Click >>here<< to access the admission test for the UCCP Service –OpenScape UC Application (STI-304).

Candidate ID

Click >>here<< to order your Candidate ID for the exam UCCP Service –OpenScape UC Application (STI-304).



https://academy.unify.com/enweb/idrequest.jsp?coursid=CAAABGD&web=certweb&contLang=eng&menuprim=2&menusek=358

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UCCP Service OpenScape Contact Center (STI-305)

Target Group

Application Specialists, customers that maintain OpenScape Contact Center and remote technicians.

Profile

The candidate for the UCCP Service OpenScape Contact Center needs the following knowledge:

Upgrade from earlier versions to OpenScape Contact Center

Concepts of OpenScape Contact Center

Licensing of OpenScape Contact Center, licensing for CDSS

Call Director

Preparing Windows Server for the installation of OpenScape Contact Center

Installing OpenScape Contact Center Main Server

Implementing OpenScape Contact Center in a simple Windows environment

Configuration of OpenScape Contact Center

User handling with the Client Desktop Application of OpenScape Contact Center

Configuring wallboards

Integrating LDAP directories including line and presence state

Backups

Diagnostic files, maintenance, and patches

Skills-based routing, skill scoring, call distribution scenarios

Multi tenancy

Multiple time zones

E-mail media

Callback media

Web collaboration media into other web features

Overview on Interfaces

Exam Contents

OpenScape Contact Center

Advanced knowledge of Contact Center Fundamentals

including

Contact Center concepts

Routing

Call Director

Wallboards

Advanced Knowledge of Contact Center Configuration

including

Client desktop

Advanced routing working with contact data,

database integrated routing and custom functions

Skill-based routing

LDAP and presence integration

Advanced Knowledge of Multimedia Integration

including

Callback routing

E-mail routing

Chat

Advanced Knowledge of Contact Center deployment

including

Installation

Maintenance

IT security

Interfaces (IVR API, VXML, ScreenPop API, ODBC,

Scripting)

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Price

The UCCP Service – OpenScape Contact Center (STI-305) exam costs are free of charge, the costs are already included on

the course costs. The exam is offered after the last day of the course Curriculum OpenScape Contact Center V8 for

Service at the local Unify Academy.


Click >>here<< to see the course recommendation for the exam UCCP Service OpenScape Contact Center (STI-305).

https://academy.unify.com/enweb/beschreibung5.jsp?Chain=BAAABLY&web=certweb&contLang=eng&menuprim=2&menusek=358

https://academy.unify.com/enweb/beschreibung5.jsp?Chain=BAAABLY&web=certweb&contLang=eng&menuprim=2&menusek=358

https://academy.unify.com/enweb/certificationLevels.jsp?area=Service&product=OpenScape+Contact+Center&parentId=certItems&itemId=certItem5

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UCCP Service OpenScape Office (STI-104)

Target Group

OpenScape Office Service Technicians, Solution Integrators and Engineers.

Profile

The candidate for the UCCP Service OpenScape Voice certificate needs the following knowledge:

System Features

o UC features (Application Suite)

o Client features myPortal, myAttendant, Fax Printer

o Auto Attendant

o Active Directory Integration - MS-Outlook Contact/Calendar

o Serviceability

o Add-on i.e. VPN-Scenario

VMware Basics

o LX installation within a virtualized environment

o LX configuration

o Networking to MX via network assistant - no expert-mode

o Maintenance

Network architecture, protocols and services (LAN / WAN)



o Network security

o Linux basics

Exam Contents

OpenScape Office Product Know How

System Features

UC Features (Application Suite)

Client features myPortal, myAttendant, Fax

Printer

Auto Attendant

Active Directory Integration MS-Outlook

Contact/Calendar

Serviceability

Add-on i.e. VPN-Scenario

VMware Basics

LX installation within a virtualized environment

LX configuration

Networking to MX via network assistant no

expert-mode

Maintenance

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Basic Technologies

Telephony




ISDN numbering plan

Linux Basics


OSI layer model









voice quality


networks


QoS standards / terminology (IntServ, DiffServ,

MPLS)


QoS parameters



GSM, GPRS, UMTS, HDSPA, Bluetooth


OSI layer model




Wireless LAN

Power over LAN

Network Security


security











telecommunications

Price

The UCCP Service OpenScape Office (STI-104) exam costs € 308.00.


Click >>here<< to see the course recommendation for the exam UCCP Service OpenScape Office (STI-104).

Admission Test




Click >>here<< to access the admission test for the UCCP Service OpenScape Office (STI-104).

Candidate ID

Click >>here<< to order your Candidate ID for the exam for the UCCP Service OpenScape Office (STI-104).

https://academy.unify.com/enweb/certificationLevels.jsp?area=Service&product=OpenScape+Office&parentId=certItems&itemId=certItem6


https://academy.unify.com/idrequest.jsp?coursid=CAAABXM&contLang=eng

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Consultant Certificates

UCCP Consultant OpenScape Voice (STI-308)

Target Group

OpenScape Voice consultants working within a channel directly with the customer to assist in the development of

complex voice and data solutions.

Profile

The candidate for the UCCP Consultant OpenScape Voice needs the following knowledge:

Professional knowledge of the OpenScape Voice communications solution including:

o Customer solution design

o Customer business communications requirements

o Solution design architecture

o OpenScape Voice architecture, features and services

o OpenScape Voice networking

o OpenScape Voice security

o OpenScape Voice licensing

Basic knowledge of OpenScape Voice system administration.

Basic knowledge of OpenScape Voice applications.

Professional knowledge of the underlying technologies.

Basic knowledge of sales knowledge and economics.


The OpenScape Voice Consultant executes pre and post-sales consulting services and works directly with the customer to

integrate complex voice and data solutions into their network and application landscape with focus on business and

process oriented requirements.

The tasks comprise:

Analyzing, validation, and structuring of customer requirements,

define overall solution architecture and scope of work,

specify products, versions / releases, and interfaces,

check of professional / managed / lifecycle services requirements,

IT integration of an OpenScape Voice solution considering the customer network infrastructure, network services,

and security in cooperation with the costumer.

Additional tasks are the development of quality standards, knowledge sharing, and best practice development.

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Exam Contents

OpenScape Voice Solution & Applications

OpenScape Voice Architecture

OpenScape Voice hardware / hardware

requirements Resilient Telco Platform

Universal Call Engine (UCE)

Signaling Managers (SM)

Reliability and availability (dual node

configuration, redundancy)

Scalability and virtualization

Interfaces to phones, carriers, billing, and

management

Implementation into the customer LAN

infrastructure

OpenScape Voice interacting with video

components

Session Border Controller

OpenScape Voice Networking

Survivability concept

Survivable SIP Gateway RG 8700, RG 8300,

OpenScape Branch, Mediatrix

Networking with HiPath 4000 and HiPath 3000

Deployment models

Node separation

OpenScape Voice System Administration

OpenScape Voice database concept

OpenScape Voice Assistant (CMP)

CDR handling

Backup and Restore

OpenScape Voice Licensing

License concept

OpenScape Voice Security

Security concept

Administration security

Subscriber security

OpenScape Contact Center V8.0 incl. Attendant

Functionality and Application Concierge

E/A Cockpit

Meta Management Applications (specific interaction

with OpenScape Voice solutions)

OpenScape Voice Features and Services

OpenStage phones and OpenScape Personal

Client

Enterprise telephony features

Keyset operation features, multiline telephones

Business group features

Routing features and dial plans

Customer Solution Design

Solution design architecture

OpenScape Voice solution design

OpenScape UC Application solution design

(basics)

Customer environment

Architecture

Operating

Security

Figures and diagrams

Key design considerations

Best practices

Cost trade off

Performance trade off

Upgrade / migration

Acceptance test

Test architecture

Scope of the tests

Requirements summary


System architecture

System variants

OpenScape UC Application licensing

Software features

Collaboration features

System features

Deployment of OpenScape UC Application

OpenScape UC Application Clients

Video hardware

variants

features

OpenScape Fusion

Communication Enabled Business Processes

(CEBP)

Functional tests

Change requests

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Basic Technologies

Network Security

Terms of telecommunication and information

security


Security assessment and concept

Network security design and management

Attacker types, malware, zero-day-exploit

Spoofing, Denial of Service (DoS)

Firewalls


Virtual Private Networks (VPN)

Intrusion Detection Systems (IDS)

Public Key Infrastructure (PKI)

Internet Protocol Security (IPSec)

Voice over IP and security)


QoS standards (IntServ, DiffServ)

Terminology


QoS and VoIP readiness






Power Over Ethernet

Wireless Area Network (WLAN)

VLAN Layer 2 / Layer 3

Java and Java Script

Hypertext Transport Protocol (HTTP)

Hypertext Markup Language (HTML) and

Extensible Markup Language (XML)






Simple Network Management Protocol (SNMP)

Economic Value of OpenScape Voice and OpenScape UC Application

ROI and TCO

Business continuity and market opportunities

Business Benefits

USP of OpenScape Voice

USP of OpenScape UC Application

Benefits of open standard based solutions (SIP)

Benefits of a soft switch solution

Price


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Click >>here<< to see the course recommendation for the exam STI-308 UCCP OpenScape Voice for Consultants.

Admission Test




Click >>here<< to access the admission test for the STI-308 UCCP OpenScape Voice for Consultants.

Candidate ID

Click >>here<< to order your Candidate ID for the exam STI-308 UCCP OpenScape Voice for Consultants.

https://academy.unify.com/enweb/certificationLevels.jsp?area=Consultant&product=OpenScape+Voice&parentId=certItems&itemId=certItem0


https://academy.unify.com/enweb/idrequest.jsp?coursid=CAAABJJ&web=certweb&contLang=eng&menuprim=2

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Chapter 7 – Retired Certificates

Here you will find the list of the retired certificates.

Sales Certificates

SOCA Sales Large Account Business (LAB)

To SOCA LAB certification owners STI-882

Recently you received a notification regarding the expiration of your Siemens Enterprise Communications SOCA LAB

Certification Extension (STI-882 T) on December 31st, 2012.

Please note that your certification will be extended if you have completed the on-demand, web-based OpenScape UC

Suite V7 Market Introduction Training course (SOLV7STMDV) and passed the associated test (SOLV7STETV).

This certification will remain in place until December 31st, 2013.

SOCA Sales OpenScape Cloud (STI-885)

SOCP Sale Open & Converged Networks (HiPath 8000) – (STI-883)

Service Certificates

SOCA Service OpenScape Cloud

SOCA Service HiPath OpenOffice EE (HiPath 2000)

SOCP Service Enterasys System

Consultant Certificates

SOCA Consultant OpenScape Cloud

SOCA Consultant OpenScape Voice & UC Application

SOCA IT Networks & Security

Please direct any questions you might have to the Unify Certification mailbox: [email protected].


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Chapter 8 – FAQ

Here are Frequently Asked Questions for the Certification Subject.

How can I recertify my expired certification?

In order to recertify you simply need to retake the certification exam. You need to request a Candidate ID and afterwards

you can register directly at Pearson VUE and schedule your exam.

A detailed description on how to request a Candidate ID or how to register at Pearson VUE can be found in our Chapter 5

– Ordering.

Which levels exist?

Currently we offer two levels: UCCA and UCCP.

UCCA stands for Unify Certified Communications Associate. This is your entry level. Everyone with this certificate will

have a substantiated basic knowledge and will be able to use this knowledge when speaking to customers.

UCCP stands for Unify Certified Communications Professional. The holder of this certificate is able to consult, sell, or

service Siemens Open Communications products, services, and solutions in a professional manner.

Which is the right certificate for me?

Choose your certificate dependent on whether your background is in Sales, Consulting, or Service and whether you are

working with Small & Medium Business (SMB) or Large Account Business (LAB) customers. Then select your portfolio

area (e.g. OpenScape Voice).

Based on your state of knowledge now decide whether to go for the UCCA or the UCCP level certificate.

For each certificate we offer you an admission test to give you an impression of the particular degree of difficulty. This

admission test is cost-free and can be started as often as you like.

Must I first obtain the UCCA certificate to obtain certification as an UCCP?

No. You can absolve each certificate without any restrictions or further prerequisites.

In which languages can I take the tests for the certificates?

All learning materials and the exams are available in English and German. For certain certifications the exam is available

in multiple languages. Please check the "Language Dropdown" on the details site of your chosen certification to see all

available languages.

Why do I need a myTraining account?

The myTraining account is required to access the Academy for Professional Training course curricula and to request your

Candidate ID.

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How can I prepare myself for the certificate exam?

Training is the most important means of transferring knowledge. The Unify Academy (http://www.unify.com/academy)

offers cost-effective, high-quality training, and modern learning solutions on a global base.

Getting access to Unify Academy offerings is very simple. Just visit the Unify Academy website and register to get your

personal myTraining account: http://www.unify.com/academy

Why do I have to request a Candidate ID for each certificate?

Requesting the Candidate ID activates the related certificate at our testing partner Pearson VUE for booking. Hence it is

necessary to request the ID for each exam you want to take. You can request the ID on each certificate's detail site.

Where can I take the exam?

The theoretical exam is a web-based test held under controlled conditions at Pearson VUE. Pearson VUE has more than

5,200 test centers in 162 countries across the world, which makes it easy to take the exam at a test center near you. To see

exactly where your own local centers are, please go to the following website:

http://pearsonvue.com/Unify/

You can designate a time and place for the test online or via the Pearson VUE hotline.

I already have a Pearson VUE account but the Unify certificates are not displayed.

Prerequisite for scheduling an exam at Pearson VUE is that you have requested your Candidate ID. Within 2 (two)

working days the data then are transmitted to Pearson VUE, and the exam will be displayed in your Pearson VUE account.

ATTENTION: For Unify Certification a separate account is necessary. Any existing accounts for e. g. Cisco exams generally

don't show the Unify certificates.

How much do I have to pay for one certificate?

At UCCA level the exam is available for € 167.00. At UCCP level the exam costs € 308.00. Retakes must be paid directly at

VUE. Those retakes cost only 50% of the standalone examination price and must be booked via the VUE hotline.

How can I pay?

In general there are two payment methods for an exam: Directly and indirectly. Using the indirect method you first order

an exam voucher before scheduling the exam. Payment is possible with credit card or - for Unify employees - via the

internal Org-ID. When registering for the exam at VUE this voucher can be used to pay the exam fee.

Direct payment is the other option when scheduling your exam at VUE. Here you can directly pay the exam fee with

credit card. In this case no voucher will be necessary.

What if my voucher has expired or got lost?

In general vouchers can't be replaced and the validity period can't be extended. Please contact our hotline in these cases:

[email protected]

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How is the exam result calculated?

Every exam consists of several bundled subject areas, e.g. for the UCCA Open & Converged Networks Service certificate

there are three subject areas: Technology, Strategy, and Open Solutions & Portfolio. To pass the exam now, two conditions

must be satisfied.

1. 60% of the questions in each subject area must be answered correctly.

2. The exam must be completed in its entirety, with 80% of questions answered correctly.

What if I fail an exam?

Retaking an exam is possible, once for each try. Retakes cost only 50% of the standalone examination price and must be

booked directly by contacting Pearson VUE.

Example: 1st try for UCCA Sales SMB was not successful then the retry costs have 50% off. If the retry was not passed as

well, the 3rd try needs to be paid in full.

Afterwards there is a 50% discount again, and so on.

How can I access the 50% discount for an exam retake?

Retakes must be paid directly at Pearson VUE. Those retakes must be booked directly via their hotline. You can find more

information here:

http://vue.com/unify

How do I get my certificate?

After passing the exam you will get an automated e-mail with your log-in data for the CertClub. In "MyProfile" you can

check your personal data and request your printed certificate which will be sent to the entered address.

1. Log in to the Cert-Club homepage

www.unify.com/cert-club

2. Choose "MyProfile"; there please check your personal data.

3. Finally request your personal certificate.

How does recertification work?

The process is the same as if taking an exam for the first time. So just request your Candidate ID and schedule the exam

Any more questions we haven't covered? Don't hesitate to contact us at: [email protected].


The information provided in this brochure contains merely general descriptions or characteristics of

performance which in case of actual use do not always apply as described or which may change as

a result of further development of the products. An obligation to provide the respective characteristics

shall only exist if expressly agreed in the terms of contract. Availability and technical specifications

are subject to change without notice.

OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG.

All other company, brand, product and service names are trademarks or registered trademarks

of respective holders.

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

About Unify

Unify—formerly known as Siemens Enterprise Communications—is one of the world’s largest communications software

and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that

allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise

communicates and collaborates that amplifies collective effort, energizes the business, and dramatically improves

business performance. Born out of the engineering DNA of Siemens, Unify builds on this heritage of product reliability,

innovation, open standards, and security to provide integrated communications solutions for 75% of the Global 500.

Unify is a joint venture of the Gores Group and Siemens AG.

unify.com

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