unified communications: the new paradigm and a panel discussion
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Unified Communications: The New Paradigm and a Panel Discussion. Mark Katsouros, Director of Network Planning, Penn State University Jim Jokl, AVP & Chief Enterprise Architect, University of Virginia. New IT-Driven Paradigms. How Has Communications Evolved?. Air Mail. Long-Distance Voice. - PowerPoint PPT PresentationTRANSCRIPT
1 11/6/2012ACTI-CCM at EDUCAUSE Annual Conference 2012
Mark Katsouros, Director of Network Planning, Penn State UniversityJim Jokl, AVP & Chief Enterprise Architect, University of Virginia
Unified Communications:The New Paradigm and a
Panel Discussion
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New IT-Driven Paradigms
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How Has Communications Evolved?
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Air Mail
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Long-Distance Voice
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Custom Ringtone
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Mobility
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Built-in Ringer
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I Love Telephony
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Innovation
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Greater Mobility
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Fancy Schmancy
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Revolutionary
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Some Social Networking
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Unified Communications / Integrated Collaboration
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Working at Half Efficiency
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Paradigm !
Old: I can use my desk phone to talk, talk, or talk.
New: With UC, you can see presence, instant message, voice call, video call, share a desktop, etc.
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Paradigm !
Old: I can keep trying to call people until I reach them (or I can keep monitoring a busy indicator).
New: Tag user(s) for status change.
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Paradigm !
Old: I have a button on a physical phone that I can press to call a buddy.
New: Using your UC contact list, you can have more buddies & you can decide who your buddies are—not the PBX guy that set your desk phone up 5 years ago.
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Paradigm !
Old: Look at a number on my computer screen, & dial it on my desk phone.
New: Just click on a contact’s name (or a number you looked up on the web) & your UC client will dial it.
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Paradigm !
Old: I notice my message-waiting indicator & listen to voicemail on my phone.
New: Voicemail is sent to your email inbox, at which point you can listen to it on your computer and/or read a transcribed version (“unified messaging”).
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Paradigm !
Old: Keep trying to call different folks from a specific group until I finally reach one of them (or give up).
New: Look at a functional group, find a green presence bubble, & instantly chat (or talk).
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Paradigm !
Old: Leverage caller ID to decide whether or not to answer my phone.
New: Program custom call-handling via a self-serve portal. Route certain VIPs to your cell, base routes on your calendar, “blocklist” certain people, & generally specify “follow-me” behavior as you desire.
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Paradigm !
Old: Voice is critical, because it’s how I reach 9-1-1.
New: Decouple the voice function that’s part of the UC business suite from emergency communication.
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Paradigm !
Old: Vendor-specific, proprietary solutions that lock you in to a single vendor’s costs/timelines/ideals.
New: Open-source, open-standard, interoperability.
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Paradigm !
Old: Relying on a vendor for support (assuming they’re still in business).
New: Relying on a technical community for support.
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Paradigm !
Old: I pay the telecom dept. / my local telephony provider to move my phone.
New: Moving to another desk/room/building/campus? Unplug your phone & plug it in at your new location. (Of course, your softphone would go with you too, on any number of platforms.) Cost savings & more service flexibility!
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Communication Collaboration
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The Promise of an Amazing Future
Calendar- & activity-based presence Federation Fixed-Mobile Convergence (FMC) Geographic Information System (GIS) Global Positioning System (GPS) Radio-Frequency Identification (RFID) Session Initiation Protocol (SIP) Telepresence And more (ultimately resulting in complete
customization as specified by the end-user, & complete flexibility & interoperability)!
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Panel Discussion
Doug Carlson, Associate Vice President, Communications & Computing Services (NYU)
Richard Hach, Associate Director, Network Administration, Special Projects & Initiatives (Virginia Tech)
Tim Lance, President & Board Chair (NYSERNet, Inc.)
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Q&A
Thank you!
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