25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS

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UNIFIED COMMUNICATIONS

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November 2011 People

Activities

Calendars

25/11/2011 John Miller Crafting Results UNIFIED COMMUNICATIONS

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U nderstanding Unified Communications is important to systems integrators, software

implementers, and other technically focused organizations. The ability to compre-

hend and thus use Unified Communications will be paramount to the future of com-

munications. Both technical communications in

the traditional sense but also the use of chat,

presence, web conferencing, document sharing

and collaboration in general.

A basic definition would be

“Communications integrated to optimize

business processes,” but such integration

can take many forms, such as: Users simply

adjusting their habits, manual integration

as defined by procedures and training,

integration of communications into off-the

-shelf tools such as Outlook, Notes,

BlackBerry, Salesforce.com, and many

others, or purpose-specific integration into

customized applications in specific

operating departments or in vertical

markets such as healthcare.

http://en.wikipedia.org/wiki/

Unified_communications

http://en.wikipedia.org/wiki/

UNIFIED COMMUNICATIONS

noun /kəˌlabəˈrāSHən/ collaborations, plural

The action of working with someone to produce or create

COLLABORATION

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Objectives

To understand what Unified Communications entails

To understand the potential of the technology

To understand what these goals mean for the business world

To understand what advantages might be gained

To understand the Governance opportunities

Understanding the ramifications for our industry

Our Objectives

The capability to communicate

seamlessly with external

organizations

Increased Operational

Effectiveness due to better communicati

ons

System and Human

interaction made seamless due to

process (business activity)

alignment

Better Decision Making due to

increased communications

The ability to measure effectiveness due to

increased communications

Organizational Rewards

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Technological Equation = Business Value

UC=(T+M+CC)P

VoIPTDM

Networks Infrastructure

Telephony

Instant Messaging

EmailVoicemail

Messaging

AudioVideoWeb

DocumentsVersioning

Business Process Monitoring

Business Process Mapping

Conferencing & Collaboration

Unified Communications Equation

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http://en.wikipedia.org/wiki/

Presence_information

http://en.wikipedia.org/wiki/

Instant_messaging

http://en.wikipedia.org/wiki/

Web_conferencing

http://en.wikipedia.org/wiki/Desktop_sharing

http://en.wikipedia.org/wiki/Collaboration

Technological Components

TCP/IPIPTV

Presence

Ability to see who in Solvera is online and available

Instant Message Web Conference Desktop Share

Document Collaboration

Document Sharing

BroadbandCopper

WirelessMobile

Internet Protocol

Telephony

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Nortel, AT&T, British Tele-

com, Deutsche Telekom

Unified Communications came from the boom in net-

work growth in the 1990’s. Various protocols and hard-

ware were developed to deal with issues such as:

Security

Data transport

Storage

Human interface

Origins

Materials and Methods

NEW!NEW!

something

http://ieeexplore.ieee.org/search/freesearchresult.jsp?newsearch=true&queryText=unified+communications&x=0&y=0

I ntegrated Technical Services

Teams that work from ideas to execution

Knowledge workers building co-operative

systems from end to end.

All workers are knowledge workers.

The work of running a business moves from paper to the

electronic and thus the management can be controlled

and measured and tweaked to create business value.

T elepresence

Business Process Execution Language (BPEL)

Business Process Model and Notation (BPMN)

Business process modeling

workflow

workflow engine

All ON THE SAME PAGE

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Unified communications gives business the ability to know

each step in a business process. When each step is

understood clearly it can transformed into Business Process

Modeling Language.

Standardization of Process

Repeatability of actions; many actions in business are machine to

machine with human intervention designated at particular

junctures. This can be analyzed in BPML and generated into a

codebase. Full automation of services which once built can

reduce the vulnerability of human driven systems

Elimination of process redundancy; it allows for the measurement of each

and every business transaction, thus allowing for process improvement.

Governance

Results

Operational Excellence

Technical Excellence

Managerial Excellence

Corporate Governace

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Objectives

To understand what Unified Communications entails

To understand the potential of the technology

To understand what these goals mean for the business world

To understand what advantages might be gained

To understand the Governance opportunities

Understanding the ramifications for our industry

Our Objectives are our Clients’ Objectives

The capability to

communicate seamlessly with

external organizations

Increased Operational

Effectiveness due to better communicatio

ns

System and Human

interaction made seamless due to process

(business activity)

alignment

Better Decision Making due to

increased communications

The ability to measure effectiveness due to

increased communications

Organizational Rewards

Operational Excellence

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Conclusions

Corporate Community

Adjoined Systems

Managed Information

Governance

Collaborative Future

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References

^ a b Pleasant, Blair (2008-07-28). "What UC is and isn't". SearchUnifiedCommuni-

cations.com. Retrieved 2009-04-01.

^ UCStrategies on "What is Unified Communications?"

^ Rick McCharles Article on UC

^ UCStrategies on "A Short History of UC"

^ History - Courtesy of Mark H. Turpin, Senior Consultant - Unified Communica-tions, Calence, LLC

^ IBM Aims Sametime at Microsoft, PCWorld, June 26 2006

^ Gates launches Microsoft VoIP portfolio, CRN, October 16, 2007

^ Linux unified communications suite launches in beta, PC World, March 9th, 2008

^ a b www.ucif.org

^ http://www.marketwatch.com/story/global-communications-leaders-form-industry-alliance-to-deliver-unified-communications-interoperability-2010-05-19?reflink=MW_news_stmp

http://en.wikipedia.org/wiki/Unified_communications

http://www.webconferencing-test.com/en/tools/mslivemeeting/review

http://www.webex.com/overview/index.html

http://www.microsoft.com/en-us/office365/lync-online.aspx#fbid=dCqhrA6sgpq

http://en.wikipedia.org/wiki/Comparison_of_web_conferencing_software

http://www.cisco.com/web/CA/solutions/unified_index.html

http://msdn.microsoft.com/en-ca/sharepoint/gg153540.aspx

http://www.microsoft.com/en-us/office365/online-software.aspx

http://www.intercall.ca/about-us.php

http://lync.microsoft.com/en-ca/launch/Pages/launch.aspx

http://lync.microsoft.com/en-ca/launch/Pages/launch.aspx?SessionID=3

http://go.microsoft.com/?linkid=9751775

http://www.intercall.ca/unified-communications.php

http://www.skype.com

http://www.webex.com

https://www3.gotomeeting.com

SOLVERA SOLUTIONS

Address:

Mobile: +1 306 502 9358

Office: +1 306 757 3510

Company Website: http://www.solvera.ca

Blog: http://johnesmiller.wordpress.com

Phone/Fax/E-mail:

1853 Hamilton Street

Regina, Saskatchewan

Canada S4P 2C1