Unified CommunicationsBasics

Told ThroughCase Studies

Unified Communications Basics

• Panelists• Kenneth Kuenzel

– Founder, VP Engineering and CTO – Covergence

• Buzz Kleinert – Director, Market Operations – Siemens Enterprise Communications

• Clinton Fitch – Unified Communications Product Manager – Spanlink Communications

A Definition of UC“Communications Integrated to

Optimize Business Processes”

UC Elements

Presence, plus rules

Client Access(softphone, portal,

mobile device,

Personal Assistant)

Messaging

(IM, email, UM, chat)

Mobility

Conferencing/

Collaboration(audio/video/web)

Call Control/

VoIP

Business Process/

ApplicationIntegration

Source: COMMFusion LLC

UC Case Study

• Multinational organization with large growth– 37 up to 160 employees in 24 months

• Locations in Minneapolis & Toronto• Key Challenges

– Unified platform for communications– Simplified communications– Limit travel costs

UC Case Study

• Solution – Cisco infrastructure– Cisco IP Telephony & Contact Center– Cisco Unified MeetingPlace– Cisco VT Advantage & Tandberg HD endpoints– Microsoft Active Directory & Exchange Integration

UC Case Study

• Results– Rapid deployment

• 3 Weeks from signature to deployment

– Three digit dialing throughout– Significant improvement of internal

communication– Unified platforms and applications– ROI achieved in under 12 months