Unified CAD Functional Requirements

APCO International

IJIS Institute

UCAD Project Committee

Functional Requirements

August 2012

UNIFIED CAD FUNCTIONAL REQUIREMENTS

Unified CAD Functional Requirements

APCO International, IJIS Institute, UCAD Project Committee Page ii

U.S. Department of Justice Office of Justice Programs

810 Seventh Street, NW Washington, DC 20531

The Honorable Eric H. Holder, Jr.

Attorney General

The Honorable Mary Lou Leary Acting Assistant Attorney General

Denise E. ODonnell

Director, Bureau of Justice Assistance

Office of Justice Programs Home Page

www.ojp.usdoj.gov

Bureau of Justice Assistance Home Page

www.ojp.usdoj.gov/BJA

For grant and funding information contact: U.S. Department of Justice, Office of Justice Programs Funding

Opportunities http://www.ojp.usdoj.gov/funding/funding.htm

This project was supported by Grant No. 2010-DB-BX-K147 awarded by the Bureau of Justice Assistance. The Bureau of Justice Assistance is a component of the Office of Justice Programs, which also includes the Bureau of Justice Statistics, the National Institute of Justice, the Office of Juvenile Justice and Delinquency Prevention, and the Office for Victims of Crime. Points of view or opinions in this document are those of the author and do not represent the official position or policies of the United States Department of Justice.

http://www.ojp.usdoj.gov/http://www.ojp.usdoj.gov/BJAhttp://www.ojp.usdoj.gov/funding/funding.htm

Unified CAD Functional Requirements

APCO International, IJIS Institute, UCAD Project Committee Page iii

ACKNOWLEDGEMENTS We would like to offer our sincere thanks to the following persons for their time and effort provided to bring this document to completion:

TABLE 1. ACKNOWLEDGEMENTS

UCAD PROJECT COMMITTEE

Evan Bestland Division Chief, ITS Palm Beach County Fire Rescue (FL)

Donald Bowers Battalion Chief Fairfax County Fire & Rescue Department (VA) Bret Crook Captain Woodway Public Safety Department, (TX)

James W. Dundas Business Development Manager Northrop Grumman Information Systems

Peggy Fouts Director Grays Harbor Communications E9-1-1 (WA) Karen E. Jacobson NEMSIS Director University of Utah School of Medicine (UT)

Chris Kummer Manager - Communications Hennepin Emergency Medical Services (MN)

Norine Plett Lieutenant Los Angeles County Sheriffs Office (CA)

David Roberts Senior Program Manager, State and Provincial Police Division

IACP Technology Center

Mike Roosa CIO Maryland State Police (MD)

Jerry Schlesinger RegJIN RMS Project Manager City of Portland, Public Safety Systems Revitalization Program (PSSRP) (OR)

Matt Schreiner PremierOne CAD Product Manager Motorola

Daniel Stilwell Senior Dispatcher Seattle Fire Department, Communications Division (WA)

Lance Terry Communication Systems Manager City of Norman (OK)

Henry Unger President Hitech Systems, Inc.

Dennis C. Wood Major Prince Georges County Fire/EMS Department (MD) PROJECT MANAGEMENT TEAM

Bill Hobgood Project Coordinator Association for Public-Safety Communications Officials International (APCO)

Paul Holcombe Project Manager IJIS Institute Randy Kent Project Manager IJIS Institute Scott Parker Program Manager IJIS Institute Chris Traver Senior Policy Advisor Bureau of Justice Assistance (BJA)*

Stephen Wisely Director Association for Public-Safety Communications Officials International (APCO)

SUBCONTRACTOR Tom Maureau Project Manager & SME Winbourne & Costas, Inc. * Special appreciation is extended to the Bureau of Justice Assistance for its support to the justice and public safety communities. This project is one of many activities where the BJA has demonstrated its commitment to cross-boundary collaboration and partnership with the public safety community as a whole by bridging information sharing gaps between traditional justice agencies and first responders.

Unified CAD Functional Requirements

APCO International, IJIS Institute, UCAD Project Committee Page iv

Cover Photo Credit Photographer: Joel Klein Supplied by: City Of Richmond, Virginia

To ensure that the final version of this paper adequately addressed CAD functionality requirements for law enforcement, fire and Emergency Medical Service (EMS), the UCAD Project Committee reached out to a number of organizations within the stakeholder communities and requested feedback on the UCADFR draft. The UCAD Project Committee would like to thank the following organizations for their many thoughtful comments and excellent suggestions on this document:

American Ambulance Association (AAA) Association of Public-Safety Communications Officials International (APCO) City of Westminster, Colorado IJIS Institute, Public Safety Technology Standards Committee (IPSTSC) Institute for Intergovernmental Research (IIR) International Association of EMS Chiefs (IAEMSC) International Association of Fire Chiefs (IAFC) International Association of Fire Fighters (IAFF) National Fire Information Council (NFIC) SEARCH, The National Consortium for Justice Information and Statistics

http://www.the-aaa.org/http://www.apco911.org/http://www.ci.westminster.co.us/http://www.ijis.org/_about/committees.htmlhttp://www.iir.com/?AspxAutoDetectCookieSupport=1http://www.iaemsc.org/http://www.iafc.org/http://www.iaff.org/http://www.nfic.org/http://www.search.org/

Unified CAD Functional Requirements

APCO International, IJIS Institute, UCAD Project Committee Page v

TABLE OF CONTENTS ACKNOWLEDGEMENTS ...................................................................................................................................... III

TABLE OF CONTENTS ........................................................................................................................................... V

1 INTRODUCTION ............................................................................................................................................. 1 1.1 CAD Systems ............................................................................................................................................................ 1 1.2 Background .............................................................................................................................................................. 4 1.3 Notes to the Reader .............................................................................................................................................. 5 1.4 Using This Document for RFP Creation..................................................................................................... 10 1.5 UCADFR as a Standard ..................................................................................................................................... 11

2 CALL HANDLING / CAD EVENT CREATION ......................................................................................... 12 2.1 Call Handling ........................................................................................................................................................ 12 2.2 CAD Incident / Event Types ........................................................................................................................... 13 2.3 Update Call for Service Event Data ............................................................................................................. 15 2.4 Determine Dispatch Need ............................................................................................................................... 16 2.5 Utilize Incident Disposition ............................................................................................................................ 17 2.6 Assign Incident Classification and Priority .............................................................................................. 18 2.7 Check for Duplicate Incidents ....................................................................................................................... 19 2.8 Incident Information ......................................................................................................................................... 21 2.9 Determining Capture Locations ................................................................................................................... 22 2.10 Location Verification ......................................................................................................................................... 24 2.11 Retrieve Incoming Calls ................................................................................................................................... 26 2.12 Involved Person Information ........................................................................................................................ 27 2.13 Involved Vehicle Information ........................................................................................................................ 29 2.14 Premises Hazards and Previous History .................................................................................................. 30 2.15 CAD Event Creation ........................................................................................................................................... 32 2.16 Determining Response Agency and Service Area ................................................................................. 32 2.17 Alarm Processing......................................................................