SMALL ANIMAL HOSPITAL FIRST OPINION OUT OF HOURS EMERGENCY SERVICE 0141 330 7690

FIRST OPINION OUT OF HOURS EMERGENCY SERVICEThe goals:

• To provide high quality, accessible fi rst opinion care for all pets out with the normal practice hours

• To support local practitioners through provision of an Out of Hours First Opinion service

• To increase our undergraduates experience in dealing with emergency patients

In brief there are two independent services in the same building; a general practice small animal First Opinion Emergency Service and a Multidisciplinary Referral Service. Further details on the two services are given below.

The First Opinion Emergency Service works alongside practices in the local area to provide

emergency treatment when your usual vet is closed (nights, weekends and public holidays).The service operates from the award winning Small Animal Hospital to look after your pet 24 hours a day, 7 days a week, 365 days of the year. The committed and experienced team of vets and nurses deal solely with First Opinion emergency cases.

The Veterinary Team is led by Sophie Ashworth

Sophie graduated from the University of Glasgow and has several years of experience in small animal emergency care. She is responsible for a team of three experienced dedicated out of hours (OOH) vets, who are supported by a team of rotating interns and a dedicated nursing and animal care team.

THE PURPOSE OF THIS LEAFLET IS TO

PROVIDE INFORMATION ON FACILITIES AVAILABLE

FOR CLIENTS USING THE OUT OF

HOURS SERVICE

The service also provides overnight facilities for pets in need of some extra care. In the majority of cases your pet will be transferred back to your veterinary surgeon in the morning (unless your veterinary surgeon requests specialist referral care or your pet is unfit to travel due to their illness). Patient transfer can be arranged with a pet ambulance on your behalf. Your veterinary surgeon will be kept up to date with any visits or calls you make.

The Multidisciplinary Referral Service works out of the same hospital building however it is staffed by a different team of people. Complex cases may be referred to the Specialist referral service from the First Opinion Service as an emergency if indicated. It is important to be aware of the differences between these two services.

WHAT DOES FIRST OPINION OUT OF HOUR’S EMERGENCY CARE PROVIDE?

• The first opinion out of hour’s emergency care will endeavor to provide a high level of care for your pet.

WHAT YOU CAN EXPECT WHILST ATTENDING THIS SERVICE?

• You will receive timely treatment with options and risks involved fully explained with a clear written breakdown of treatment if requested.

WHAT WE PROMISE?

• You will be provided with clear information concerning the option for referral if appropriate, and the process of referral explained.

WHAT YOU NEED TO KNOW AND ASK?

• You can request a referral consultation, at additional cost, to provide further clarity on treatment options available, however we cannot guarantee availability as this is at the discretion of the referral service.

YOUR RIGHTS TO CHOOSE?

• You have the right to ask for a second opinion.

• If you wish that your pet is treated elsewhere you have the right to leave but will be asked to sign a disclaimer if this would be considered dangerous to the health of your pet.

IMPORTANT SUPPORTIVE OPTIONS?

• We understand that an emergency situation can be very stressful and we can facilitate contacting friends or relatives if needed for support.

PRIVACY AND TIME?

• Privacy can be provided in a quiet room, allowing time to make difficult decisions.

University of Glasgow charity number SC004401

THIS LEAFLET WAS CREATED AS A LEGACY IN MEMORY OF DUDLEY ROBERTSON 14.04.2002 TO 30.04.2017

glasgowsmallanimalhospital

UofGAnimalHosp

KEY FACTS

• Free car parking for over 60 cars

• First opinion out of hours emergency consultation approx. £133 (includes VAT)

• Please do not hesitate to ask the team for a written estimate of any charges.

CONTACT US

Tel: +44 (0)141 330 5848 (Daytime) 0141 3307690 (Out of Hours)Fax: +44 (0)141 330 3663Email: sah-reception@glasgow.ac.uk (non-urgent cases only)Web: glasgow.ac.uk/vet/sah