unhcr's results framework

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description

Performance Indicator

# of advocacy interventions made

# of copies of promotional materials distributed

# of events, workshops and seminars organized

# of promotional materials translated

Assessment and analysis undertaken # of studies, assessments and analyses produced

# events, workshops and seminars organized

# of instances of expert and technical advice provided

# of persons trained

UNSPECIFIED OUTPUT - Intl. & Regional Instruments Not applicable


# of advocacy interventions made for PoC inclusion in

local, national and regional development plans




# of copies of legal materials distributed


# of legal materials translated


# of public or private universities that incorporate

international refugee/statelessness law in the curriculum

due to UNHCR advocacy

Capacity support provided to government (yes/no)

Involvement of national human rights institutions

promoted (yes/no)

# of decisions in which UNHCR's doctrinal guidance is

referred to or used

# of decisions in which UNHCR's intervention is referred

to or used

# of interventions undertaken to advance legal

standards

UNHCR commentary on legal acts and drafts provided # of instances of UNHCR commentary on legal acts and

drafts provided

UNSPECIFIED OUTPUT - Law and Policy Not applicable





# of instances of technical or expert advice provided


Capacity support provided to government (yes/no)

UNSPECIFIED OUTPUT - Admin. Insts. & Practice Not applicable

# of PoC supported to access alternative dispute

mechanisms

# of PoC supported to access national human rights

mechanisms

Extent migration law and policy contain protection safeguards

Extent persons of concern have access to legal remedies in relation to status determination

Capacity development supported

UNHCR's Results Framework

Extent State has taken steps to become party to the 1951 Convention relating to the Status of Refugees

Extent law and policy consistent with international standards relating to internal displacement

Extent law consistent with international standards on prevention of statelessness

International and regional

instruments acceded to,

ratified or strengthened

Extent administrative practice consistent with applicable standards relating to internal displacement

Rights Group - Favourable Protection Environment

Law and policy developed

or strengthened

Advocacy conducted


Impact

Indicator Extent State has taken steps to become party to regional convention

Extent State has taken steps to become party to the 1954 Convention relating to the Status of Stateless

Persons

Extent State has taken steps to become party to the 1961 Convention on the Reduction of Statelessness

Advocacy conducted

Output

Impact

Indicator

Extent law consistent with international standards relating to refugees

Positions or interventions in judicial, quasi-judicial and

administrative appeal proceedings provided

Extent law consistent with international standards on protection of stateless persons

Output

Access to legal

assistance and legal

remedies improved

Access of persons of concern to non-judicial

mechanisms supported

Administrative

institutions and practice

developed or

strengthened

Extent persons of concern have access to legal assistanceImpact

Indicator

Extent persons of concern have access to legal remedies in relation to their rights, including reparations

of violations

Output

Impact

Indicator

Extent UNHCR can exercise its supervisory responsibility

Advocacy conductedOutput


Extent administrative practice provides effective protection

1

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of advocacy interventions made for access to national

justice systems

# of advocacy interventions made for access to national

legal services

Assessment and analysis undertaken # of cases analyzed

# of adjudicators trained

# of cases considered by mobile courts

# of legal service provider staff trained

Capacity support provided to legal service providers

(yes/no)

# of local lawyers providing legal assistance

# of PoC receiving legal assistance



# of cases in which UNHCR intervened to ensure

protection of PoC

UNSPECIFIED OUTPUT - Legal Remedies &

Assistance

Not applicable

# of advocacy interventions made to promote access to

entry points and detention centres

# of advocacy interventions made to promote respect of

the principles of non-refoulement


# of border guards and government officials trained

# of lawyers trained

# of NGO representatives trained

National and cross border coordination mechanisms

established (yes/no)

Use of national and cross border coordination

mechanisms supported (yes/no)

Inclusion of protection safeguards in re-admission

agreements promoted

Inclusion of protection safeguards in re-admission

agreements promoted (yes/no)

Interviews with persons of concern conducted # of interviews conducted with asylum-seekers and PoC

Referral mechanisms established Mechanisms for the referral of asylum-seekers


# of PoC with specific needs handled under a

differentiated procedure

Admission practices sensitive to PoC with specific

needs promoted (yes/no)

# of border monitoring visits conducted and recorded

Systematic and independent monitoring system


UNSPECIFIED OUTPUT - Access & Non Refoulement Not applicable


# of copies of public information materials distributed

# of private-sector actors actively supporting UNHCR

# of public awareness campaigns conducted

Faith-based organizations engaged (yes/no)

# of media representatives and journalists trained

# of NGO representatives trained

# of public figures trained

Training strategy with human rights component

developed (yes/no)

# of known instances of public misinformation

# of media monitored and analyzed

# of public opinion surveys conducted

Media and public opinion monitored and analyzed

(yes/no)

% of cases of threatened refoulement that have been prevented

Extent border authorities refer asylum-seekers to competent authorities

Access to legal

assistance and legal

remedies improved

Impact

Indicator

Advocacy conducted


Output

Access to the territory

improved and risk of

refoulement reduced

Systematic and independent border monitoring

established or conducted

% of known cases of refoulement who are female

# of persons of concern refused entry to the territory

# of known cases of refoulement


Advocacy conducted

Output

Media and public opinion monitored and analyzed


Extent public information interventions are focused on the protection of persons of concern

Special procedures for persons of concern with specific

needs established

Establishment and use of national and cross border

coordination mechanisms supported

Output

Extent impact of xenophobia, racism and intolerance on persons of concern is minimizedImpact

Indicator

Public attitude towards

persons of concern

improved

Legal assistance provided

# of known interceptions at sea resulting in non-admission of persons of concern

Advocacy conducted

2

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of interviews with media given

# of media briefings provided

# of media stories on UNHCR operations published

# of media visits to UNHCR operations organized

UNSPECIFIED OUTPUT - Public Attitudes towards PoC Not applicable

Access of asylum-seekers to UNHCR provided # of asylum-seekers that had access to UNHCR

# of advocacy interventions made for participation of

PoC in management and provision of services in

reception centres

# of advocacy interventions made for provision of legal,

psychosocial, medical and material assistance upon

arrival

# of advocacy interventions made for respect of the

principle of family unity

# of advocacy interventions made for special care

arrangements for unaccompanied children

# of advocacy interventions made on individual cases

# of advocacy interventions made on procedures to

identify PoC with specific needs# of advocacy interventions made to prevent

refoulement and for the registration and documentation

of male and female PoC


# of copies of guidance materials distributed

# of management, security, social, legal, asylum and

medical staff trained

Capacity support provided (yes/no)

Government supported to provide legal counselling to

PoC (yes/no)

Government supported to provide material assistance to

PoC (yes/no)

Government supported to provide psychosocial

assistance to PoC (yes/no)

# of families supported

# of individuals supported

# of survivors of exploitation supported

# of survivors of SGBV supported

# of survivors of torture supported

# of survivors of trafficking or at risk of being trafficked

supported # of PoC accomodated

# of reception centre buildings/ structures established

# of reception centre buildings/ structures improved or

maintained

Situation of persons of concern monitored # of monitoring visits conducted and recorded

UNSPECIFIED OUTPUT - Reception Conditions Not applicable

Impact

Indicator

Assessment and analysis undertaken # of studies on statelessness situations produced

# of government staff trained

# of profiling staff trained

# of focus groups conducted as part of participatory

assessments% of PoC for which age disaggregated data is available

% of PoC for which sex disaggregated data is available

Profiling methodology defined and available (yes/no)

Survey conducted or supported (yes/no)

Technical advice on population census provided

(yes/no)

UNSPECIFIED OUTPUT - Identification Statelessness Not applicable

Government provision of material, psychosocial and

legal assistance to persons of concern supported

Relations with local and international media established

and sustained

Output

Extent reception arrangements are adapted to assist persons of concern with specific needs

Output

Persons of concern at risk identified and individually

supported

Reception conditions

improved


Impact

Indicator

Output

Identification of

statelessness improved

Extent stateless persons and their situation are identified

Reception/transit centre infrastructure established and

maintained


Rights Group - Fair Protection Processes and Documentation

Public attitude towards

persons of concern

improved

Advocacy conducted

Identification exercise conducted or supported

Extent reception conditions meet minimum standards

Individual/ family material and psychosocial support

provided

3

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description





# of profiling staff trained

% of registration staff who have received registration

training

Eligible cases identified and registered # of eligible persons registered

Information provided to persons of concern # of PoC provided with information on registration

procedures

Outreach registration targeting dispersed population

conducted

# of PoC registered through registration outreach

methods

# of partners involved in the profiling process

% of PoC for which age disaggregated data is available

% of PoC for which sex disaggregated data is available

Profiling methodology defined and available (yes/no)

% of partners sharing data

Data sharing framework defined (yes/no)

Registration conducted on an individual basis with

minimum set of data required

# of PoC registered on an individual basis with minimum

set of data required

Registration data updated on a continuous basis % of registration data updated during the last year

Standard Operating Procedures (SOPs) established SOPs in place for registration procedure (yes/no)

# of partners using profiling results

% of activated clusters using profiling results

UNSPECIFIED OUTPUT - Registration and Profiling Not applicable

# of advocacy interventions made for establishment or

improvement of government status determination

procedure


Procedure to adjudicate applications for derivative

status procedures in place (yes/no)

Procedures allow female spouses and accompanying

family to submit individual claims (yes/no)

# of substantive status determination decisions

analyzed

% of analyzed substantive status determination

decisions in accordance with UNHCR policies and

guidelines

# of government status determination staff trained

# of instances of legal advice provided to government

status determination staff

# of legal service providers trained

# of UNHCR status determination staff trained

Capacity support provided to government status

determination staff (yes/no)

Handover of status determination procedure from

UNHCR to government initiated

Formal assumption by government of aspects of status

determination procedure previously carried out by

UNHCR (yes/no)

# of applicants provided with information on government

status determination procedures

# of copies of information materials distributed

% of applicants provided with information on UNHCR

status determination procedures



# of interventions made in individual status

determination appeals

Procedure allows for accelerated status determination of

applicants with specific needs (yes/no)

Procedure allows for modifications to accommodate

applicants with specific needs (yes/no)

Profiling of persons of concern planned and undertaken

Special procedures for applicants with specific needs

established


Average # of days from registration to first instance interview

Output Capacity development supported

Output

Average # of days from submission of appeal to notification of appeal decision

Access to and quality of

status determination

procedures improved

Extent applicants have access to status determination procedure

Analysis of substantive decisions undertaken

Advocacy conducted

Extent status determination procedure meets minimum procedural standards advocated by UNHCR

Average # of days from first instance interview to notification of first instance decisionImpact

Indicator

Registration and profiling data shared in line with data

protection framework

% of persons of concern for whom data disaggregated by sex, age, location and diversity is availableQuality of registration and

profiling improved or

maintained

Use of profiling results by relevant stakeholders

promoted

% of persons of concern registered on an individual basis

Average # of days from approach to individual registration

Impact

Indicator

Information provided to persons of concern

4

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentUNHCR participation in government status

determination procedure facilitated

UNHCR participation in government status

determination procedure facilitated (yes/no)

UNHCR status determination procedure implemented UNHCR status determination procedure implemented

(yes/no)

Formal evaluation or quality assurance mechanism for

status determination procedure in place (yes/no)

UNHCR supervision of government status determination

procedure facilitated (yes/no)

UNSPECIFIED OUTPUT - Status Determination Not applicable

Advocacy conducted # of advocacy interventions made

Agreement with government on provision and

recognition of indv documentation concluded

Agreement with government on provision & recognition

of individual documentation concluded (yes/no)


# of government officials trained


on legislation and procedures to issue travel documents


ICAO compliant travel documents issued Travel documents are ICAO compliant (yes/no)

# of copies of information materials produced and

published

# of identity documents issued for PoC

# of travel documents issued to PoC

Information on access to nationality disseminated

through mass media (yes/no)

UNSPECIFIED OUTPUT - Individual Documentation Not applicable


# of children registered and issued documentation under

regular birth registration procedure

# of PoC registered and issued documentation through

procedure for late birth registration



# of PoC assisted with civil status registration or

documentation

Issuance of civil status documentation by national

institutions supported (yes/no)

UNSPECIFIED OUTPUT - Civil Reg. & Civil Satus Doc Not applicable


Coordination with ICRC and other partners on family

reunification established

Coordination with ICRC and other partners on family

reunification established (yes/no)

# of family contacts restored between separated family

members

# of PoC supported with family reunification

Information provided to persons of concern # of persons of concern provided with information on

family reunification procedures

Standard Operating Procedures (SOPs) established SOPs for family reunification established or reflected in

generic SOPs (yes/no)

UNSPECIFIED OUTPUT - Family Re-unification Not applicable


% of refugees and stateless persons requesting CTDs who receive CTDs

% of children under 5 years old whose births are reported as registered by authorities (survey)

% of persons of concern who have a birth certificate

Birth registration and certificates provided

Civil registration and civil

status documentation

strengthened

% of children under 12 months old who have been issued birth certificates by the authorities

Issuance of civil status documentation by national

institutions supported

Impact

Indicator

Extent birth certs. issued in country of asylum recognized in country of origin

Extent protection documents recognized by authorities in the country of asylum

Issuance of ID and travel documents to persons of

concern supported

Protection from crime

strengthened

Impact

Indicator

Output


Output

Level of individual

documentation increased

% of persons of concern provided with individual protection documentation

Extent persons of concern can obtain identity documentation

Output

Impact

Indicator

Extent authorities investigate and prosecute

Extent security management system effective in ensuring security of persons of concern

% of persons of concern who have a valid identity document

% of girls under 12 months old who have been issued birth certificates by the authorities

Impact

Indicator

Output

Access to and quality of

status determination

procedures improved

UNHCR supervision of government status determination

procedure facilitated


Rights Group - Security from Violence and Exploitation

Family re-unification

achieved

Family reunification process supported

% of identified UASC reunited with their families

% of persons of concern who have been reunited with family members with the assistance of UNHCR

Output

5

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of community security volunteers mobilized

# of security initiatives promoted by the community

# of women participating in community security activities

# of PoC trained

# of UNHCR staff and partners trained

# of community conflicts resolved through community

resolution mechanisms

% of members of the community resolution mechanism

that are female

# of police in camps / communities

# of security packages including enhanced policing

implemented

UNSPECIFIED OUTPUT - Protection from Crime Not applicable


Demobilization, disarmament, rehabilitation and

reintegration programmes promoted (yes/no)

Measures to prevent displacement promoted (yes/no)

Causes of displacement identified and written report

available (yes/no)

SGBV mentioned among causes of displacement

(yes/no)

# of government policy makers trained

# of security personnel trained

Land mine/ UXO risks identified and minimized # of PoC attending mine/ UXO awareness sessions

Measures to minimize forced recruitment implemented

(yes/no)

Reporting procedures on forced recruitment established

(yes/no)

# of instances of infiltration of armed factions into

displaced communities

Measures to minimize the risk of infiltration of armed

elements implemented (yes/no)

Populations moved to safe locations # of PoC moved to safe locations

Protection by presence provided # of protection staff members in locations where

populations are at risk

Situation of persons of concern monitored # of monitoring missions conducted and recorded

UNSPECIFIED OUTPUT - Effects of Armed Conflict Not applicable

Access to medical services facilitated # of reported SGBV incidents for which survivors

receive medical assistance

Advocacy conducted # of advocacy interventions made on SGBV prevention

and response

# of partner, government and UNHCR staff trained on

SGBV prevention and response

# of PoC trained on SGBV prevention and response

# of persons convicted of SGBV related crimes

# of persons prosecuted for SGBV related crimes

# of reported SGBV incidents for which survivors receive

legal assistance

# of reported incidents for which survivors receive

material assistance

# of survivors enrolled in income generating and

occupational activities

# of awareness raising campaigns on SGBV prevention

and response conducted

# of community-based committees/groups working on

SGBV prevention and response

# of community led activities on safety and security

% of persons of concern living in areas accessible to humanitarian workers

Extent known SGBV survivors receive appropriate support


Community conflict resolution mechanisms

strengthened

Measures to minimize the risk of infiltration of armed

elements implemented

Material assistance provided

Impact

Indicator

Protection from crime

strengthened

Security packages and support implemented

Output

% of monitored sites where persons of concern and the civilian community are threatened by the

presence of armed actors


% of persons of concern living in sites with indications that mines and explosive remnants of war, or

unexploded munitions/ devices are currently present


Impact

Indicator

Output

Protection from effects of

armed conflict

strengthened

Output

Risk of SGBV is reduced

and quality of response

improved

Age, Gender, and Diversity sensitive community

security system strengthened

Advocacy conducted

Assessment and analysis undertaken

Participation of community in SGBV prevention and

response enabled and sustained

Extent community is active in SGBV prevention and survivor centered protection

# of reported incidents of SGBV

Legal assistance provided

Measures to identify and minimize forced recruitment

implemented

6

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of men's groups working on SGBV prevention and

response

Psychosocial counselling provided # of reported SGBV incidents for which survivors receive

psychosocial counselling

% of sectoral plans addressing SGBV within 60 days of

an emergency

% of SGBV-related partners actively participating in

coordination mechanisms

Interagency SOPs for SGBV response agreed upon and

functioning (yes/no)

Safety and security for SGBV survivors provided # of reported SGBV incidents for which survivors are

provided with a safe space

UNSPECIFIED OUTPUT - SGBV Prevention and

Response

Not applicable

# of advocacy interventions made for freedom of

movement of PoC

# of advocacy interventions made to promote

alternatives to detention or prevent arbitrary detention


appropriate detention conditions


# of civil society partners engaged with


Interventions made for release of individuals from

detentions

# of interventions made to release individuals from

detention

Legal assistance provided # of PoC receiving legal assistance

# of detainees monitored and individually recorded by

age and sex

# of monitoring visits to detention centres conducted

and recorded

UNSPECIFIED OUTPUT - Detention & Free Movement Not applicable

# of advocacy interventions made on child labour

# of advocacy interventions made on child protection

# of advocacy interventions made to facilitate access of

children of concern to national child welfare and social

services

# of awareness raising campaigns conducted on child

protection

Strategy to address child protection is operational and

its implementation regularly monitored (yes/no)

# of assessments covering child protection concerns

conducted

# of cases of rape or other grave sexual violence

against children committed by armed groups/armed

forces reported and deemed credible by UNHCR

% of female adolescents who participate in targeted programmes

Extent girls and boys are protected against harmful practices

Assessment and Analysis Undertaken

Output

Risk of SGBV is reduced

and quality of response

improved

Protection of children

strengthened

Impact

Indicator

% of children age 2-17 years who experienced psychological aggression and/or physical punishment

during the past month (survey)

% of children with safe access to community spaces for socializing, play, learning, etc.

Risks related to detention

reduced and freedom of

movement increased

Impact

Indicator

Output Advocacy conducted

Extent detention conditions meet minimum standards

% of persons of concern detained for illegal entry/ stay for > 6 months who are female

# of children detained

Situation of persons of concern monitored

Advocacy conducted

% of children age 5-14 years who are involved in child labour (survey)

% of registered UASC in appropriate interim or long-term alternative care

% of adolescents who participate in targeted programmes

Cooperation with civil society for monitoring and support

to detainees

# of reported cases of child abuse, neglect, violence and exploitation

Output

% of identified children of concern with specific needs that are assisted

% of UASC for whom a best interest process has been initiated or completed

Participation of community in SGBV prevention and

response enabled and sustained

Extent persons of concern enjoy freedom of movement

Safe and survivor centered SGBV procedures and

coordination mechanisms functional

# of persons of concern detained for illegal entry/ stay for > 6 months

# of instances of arbitrary detention due to status or displacement

Extent children of concern have non-discriminatory access to national child protection and social

services

% of UASC for whom tracing has reached an outcome (either positive or negative)

7

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of cases of recruitment or use of children by armed

groups/armed forces reported and deemed credible by

UNHCR

# of child specific focus groups conducted as part of

participatory assessments

# of child-headed households identified

# of separated children identified

# of unaccompanied children identified

# of best interest assessments conducted

# of best interest determination decisions taken by BID

panel

# of BID cases pending a decision

# of BID cases pending a decision for more than 90

days

# of partner and government staff provided with general

training on child protection and children's rights

# of UNHCR staff trained in child protection and/or

communication with children and child-friendly

proceduresNational child protection or social welfare officers are

assigned to work with children and families of concern

(Y/N)

# of children's committees, groups and other structures

that are operational and facilitate children's participation

# of community based committees/groups dedicated to

child protection issues

Inter-agency coordination mechanism for child

protection is established and functioning (yes/no)

Inter-agency SOPs for child protection agreed upon and

functioning (yes/no/)

# of adolescents participating in targeted programmes

# of targeted programmes for adolescents

% of identified children with disabilities receiving specific

support

% of registered unaccompanied children in alternative

care who receive regular monitoring visits

% reported child cases of abuse, violence or exploitation

receiving age and gender sensitive services

UNSPECIFIED OUTPUT - Protection of Children Not applicable

# of MDR/X-TB cases diagnosed among PoC

ACT as first line treatment for malaria introduced

(yes/no)

Access to essential drugs provided Are all essential medicines internationally procured

(yes/no)

Access to non communicable disease programmes

provided

# of full time psychiatric staff for mental health

# of health facilities equipped/constructed/rehabilitated

# of health facilities per 10,000 population

Access of PoC to national/government primary health

care facilities ensured (yes/no)

Access of PoC to NGO or faith-based primary health

care facilities ensured (yes/no)

Do regular coordination meetings take place between

UNHCR, MoH and partners (yes/no)

Capacity development supported # of health workers trained in collaboration with MoH or

other external partners

Assessment and Analysis Undertaken

Community based child protection structures

established and functioning

Measles vaccination coverage

Access to communicable disease programmes provided

Access to primary health care services provided or

supported

Under-5 mortality rate (per 1000 population/month)

Prevention and response services for adolescents

Rights Group - Basic Needs and Essential Services

Crude mortality rate (per 1000 population/month)

Extent persons of concern have access to secondary and tertiary health care

Prevention and response services for children at risk

Protection of children

strengthened

Health status of the

population improved

Impact

Indicator

Best Interest Determination process established and

operational


Output

Extent persons of concern have access to primary health care

Coordination and partnership mechanisms established

and operational

Output

8

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentContingency plan for disease outbreaks maintained Stockpile in place for disease outbreaks established or

maintained (yes/no)

Health Information System established # of monthly reports received from partners on the

delivery of health services to PoC

Health services to children under 5 delivered Integrated management of childhood illness (IMCI)

implemented (yes/no)

Laboratory services provided according to country-

specific SOPs

# of qualified laboratory staff

# of community health workers

Routine immunization programme established and

maintained (yes/no)

# of PoC referred to secondary and tertiary medical care

Health insurance scheme established to improve

refugee access to health services (yes/no)

Sufficient mosquito nets distributed # of long-lasting insecticide treated bednets distributed

UNSPECIFIED OUTPUT - Health Not applicable

# of maternal deaths

% of livebirths attended by skilled personnel

% of newborn infants with low birth weight (<2500

gs) (weighed within 72 hrs)

Advocacy conducted # of advocacy interventions made for legislation

protecting the rights of HIV positive PoC

Capacity development supported # of persons trained on RH and HIV in collaboration with

MoH or other external partners

# of PoC receiving ART

PoC have the same access to ART services as the local

community (yes/no)

Clinical management of rape provided # of rape survivors provided with appropriate and timely

PEP care

# of qualified midwives/MCH staff

PoC have the same access to maternal and newborn

services as the local community (yes/no)

# of women receiving post-test counseling and testing in

PMTCT

PoC have the same access to Preventing Mother-to-

Child Transmission (PMTCT) services as the local

community (yes/no)

PoC have access to male and female condoms (yes/no)

RH and HIV prevention programmes for sex workers

supported (yes/no)

Referral mechanisms established # of obstetric emergencies referred to secondary or

tertiary care

Safe and rational blood transfusion and standard

precautions practiced

No stock-out of standard precautions material

maintained throughout the year (yes/no)

Voluntary counselling and testing services provided PoC have the same access to Voluntary Counseling and

Testing (VCT) services as the local community (yes/no)

UNSPECIFIED OUTPUT - Reproductive Health and HIV Not applicable

IYCF programmes targeting children 0-24 months

established or maintained (yes/no)

IYCF programmes targeting pregnant and lactating

women established or maintained (yes/no)

Extent persons of concern have access to HIV services

Prevalence of global acute malnutrition (6-59 months)

Prevalence of anaemia in women of reproductive age (15-49 yrs)

Appropriate infant and young child feeding practices

promoted

Prevalence of anaemia in children (6-59 months)

Prevalence of chronic malnutrition (stunting) (6-59 months)

Population has optimal

access to reproductive

health and HIV services

Impact

Indicator

Impact

Indicator

Referral mechanisms established

Preventative and community-based health care services

provided

Health status of the

population improved

Output

% of rape survivors receiving PEP within 72 hours of an incident

Prevalence of severe acute malnutrition (6-59 months)

Extent persons of concern have access to comprehensive reproductive health services

Care and treatment of persons of concern living with

HIV and AIDS provided

Prevention of HIV mother to child transmission services

provided

Preventive reproductive health and HIV services

provided

Comprehensive safe motherhood services provided

Output

Nutritional well-being

improved

Output

% of coverage of special nutrition product for prevention of undernutrition in young children

(LNS/MNP/FBF)

9

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentAssessment and analysis undertaken # of nutrition surveys conducted according to

recommended guidelines (yes/no)

Capacity development supported # of persons trained on nutrition in collaboration with

MoH or other external partners

Community management of acute malnutrition

programmes implemented and monitored

# of new admissions to community management of

acute malnutrition programmes

Complementary food supplements provided and

monitored

# of PoC receiving complementary food supplements

(LNS/MNP/FBF)

Measures to control anaemia and other micronutrient

deficiencies undertaken

Written strategy to address anaemia and other

micronutrient deficiencies established or maintained

(yes/no)

Nutrition surveillance system implemented Functional nutritional surveillance system established or

maintained (yes/no)

# of new admissions to supplementary feeding

programmes

PoC with chronic illness targeted for supplementary

feeding (yes/no)

Pregnant and lactating women targeted for

supplementary feeding (yes/no)

UNSPECIFIED OUTPUT - Nutrition Not applicable

Food Basket Monitoring (FBM) conducted during the

last year and written report done (yes/no)

Post Distribution Monitoring (PDM) conducted during the

last year and written report done (yes/no)

# of people receiving food aid (in kind)

# of safe and inclusive food distributions

Average # of Kcals distributed per person per day

Complementary food distrbutions are conducted

(yes/no)

Composition of the theoretical food AID ration meets the

recommendation from the most recent needs

assessment, incl. JAM (yes/no)

Pipeline breaks have taken place during the last year

(yes/no)

JAM conducted according to recommended schedule

(yes/no)

Regular food assistance coordination meetings held with

WFP (yes/no)

Tripartite agreement signed between UNHCR, WFP and

partner (yes/no)

# of PoC receiving cash grants

# of PoC receiving vouchers

Needs assessment done to set the size of the

entitlement and written report available (yes/no)

Strategy developed and implemented Written food security strategy developed (yes/no)

UNSPECIFIED OUTPUT - Food Security Not applicable

Capacity development supported # of PoC trained in water management in collaboration

with local authorities or other external partners

Water management committees established and active # of water management committees established

# of generators and/or pumps installed

Adequacy of food assistance monitored

Sectoral cash grants or vouchers provided

Food security improved

Output

Impact

Indicator

Output

Impact

Indicator

% of female members in food distribution committees

% of households using no harmful coping strategies (nutrition survey)

Water system constructed, expanded and/or upgraded

Supply of potable water

increased or maintained

% of persons of concern living within 200m of safe access from water point

# of persons of concern per water tap

# of persons of concern per usable well / handpump

Average # of litres of potable water available per person per day

% of households collecting >=15 liters of water per person per day

Supplementary feeding programme implemented and

monitored

% of water quality tests at chlorinated water collection locations compliant with standards

% of households with sufficient daily water storage capacity

% of food assistance distributions in which the composition of the food basket meets the

recommendations of the latest needs assessment including a JAM

Nutritional well-being

improved

Output

Adequate quantity and quality of food aid provided

% of households not consuming any vegetables, fruit, meat, eggs, fish/seafood and milk/milk products

(nutrition survey)

Joint assessments, plans and strategies agreed with

WFP to address malnutrition

% of water quality tests at non-chlorinated water collection locations compliant with standards

10

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of metres of water pipelines laid

# of PoC served by water system

# of successful boreholes drilled

# of water taps constructed

# of wells constructed

# of boreholes / wells rehabilitated

# of generators / pumps maintained

# of hand pumps rehabilitated

# of interventions in the water system

# of water taps rehabilitated

% of metres of water pipelines rehabilitated

# of KAP surveys carried out

# of monthly reports provided by pump attendants

and/or hygiene promoters

% of surveyed PoC served by water point that is

perceived as safe (KAP survey)

UNSPECIFIED OUTPUT - Water Not applicable

# of persons trained in basic hygiene practices through

sessions conducted in schools and communal areas

# persons trained in sanitation and hygiene promotion in

collaboration with local authorities and external partners

% of PoC who have received training on basic hygiene

practices

% of PoC with knowledge on basic hygiene practices

(KAP survey)

Community sanitary facilities/ latrines constructed # of communal sanitary facilities/ latrines constructed

# of landfills constructed

% of landfills in operation

Environmental health and hygiene campaigns

implemented

# of PoC reached by environmental health and hygiene

campaigns

Household sanitary facilities / latrines constructed # of household sanitary facilities/ latrines constructed

Medical waste management services for health centres /

hospitals supported

# of incinerators constructed

# of refuse pits constructed

% of refuse pits in operation

Sanitary facilities/ latrines in health centres / hospitals

constructed

# of sanitary facilities/ latrines constructed in health

centres

Sanitary facilities/ latrines in schools constructed # of sanitary facilities/ latrines constructed in schools

# of households sprayed with insecticide

# of vector control activities conducted

UNSPECIFIED OUTPUT - Sanitation and Hygiene Not applicable

Access roads constructed, repaired and maintained # of kilometers of access road constructed

# of advocacy interventions made for PoC access to

public housing

# of PoC with access to public housing

Capacity development supported # of persons trained

# of emergency shelters provided

# of PoC receiving emergency shelter

# of buildings/ structures constructed

# of structures maintained (excl. shelters)

# of structures repaired (excl. shelters)

% of households who report defecating in a toilet

# of persons of concern per drop-hole in communal latrine

% of households with drop-hole latrine or drop-hole toilet

Emergency shelter provided

% of households living in adequate dwellings

WASH activities monitored

Shelter and infrastructure

established, improved

and maintained

Population lives in

satisfactory conditions of

sanitation and hygiene

Impact

Indicator

Output

Output

% of households having access to bathing facilities

Water system constructed, expanded and/or upgraded

% of households with a specific place for handwashing

Supply of potable water

increased or maintained

% of female-headed households living in adequate dwellings

Vector/ pest control services provided

Community solid waste management services provided

Refuse pits constructed/ maintained

Water system operations maintained

Advocacy conducted

# of persons of concern per shelter

Average floor area per person (sq. m) (for cold climate)

Output

Average floor area per person (sq. m) (for moderate climate)

Average camp area per person (sq. m)

General site operations constructed and sustained

# of persons of concern per hygiene promoter

Impact

Indicator


11

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentLand allocation for shelter supported # of PoC receiving land allocations for shelter

# of long-term/permanent shelters provided

# of PoC receiving long-term/permanent shelter

# of shelters constructed with environmentally

sustainable shelter materials

# of shelters repaired

National schemes for land allocation supported # of pilot projects implemented

# of households receiving cash grants for construction

materials for shelter

# of households receiving cash grants for rental

accommodation

# of households receiving cash grants for shelter

related Core Relief Items (CRIs)

# of households receiving vouchers for construction

materials for shelter

# of households receiving vouchers for shelter related

Core Relief Items (CRIs)

# of PoC receiving shelter support

# of shelter maintenance tool kits and materials

provided

# of PoC receiving transitional shelter

# of transitional shelters provided

UNSPECIFIED OUTPUT - Shelter and Infrastructure Not applicable

Advocacy conducted # of advocacy interventions made for PoC to have

access to public utilities

% of households using alternative and/or renewable

energy (e.g. solar, biogas, ethanol, environmentally

friendly briquet, wind)

% of households using biomass energy (e.g.

firewood/charcoal)

% of households using firewood harvested in a

supervised manner

# of PoC trained

# of staff members trained

# of kilograms of fuel provided

# of litres of fuel provided

# of PoC per month receiving fuel

% of public institutions receiving fuel

Average # of days per month distributed fuel lasts at

households

Average # of days per month distributed fuel lasts at

public institutions

# of generators in operation

# of metres of pathway lit

% of health facilities with access to electricity/lighting

% of households with access to electricity/lighting

% of public places with access to electricity/lighting

% of total street lamps that are functioning

% of households provided with energy saving

equipments

% of households trained on energy saving equipments

% of households trained on energy saving practices

# of PoC receiving cash grants or vouchers for energy

saving equipment

# of PoC receiving cash grants or vouchers for fuel

# of PoC receiving cash grants or vouchers for

household lighting equipment

# of energy assessments conducted

Strategies to increase safety and security during fuel

collection developed and implemented (yes/no)

Shelter and infrastructure

established, improved

and maintained

Output

Population has sufficient

access to energy

Transitional shelter provided

Strategy developed and implemented

Shelter materials and maintenance tool kits provided

% of households with access to sustainable energy



Long-term/ permanent shelter provided and sustained

Output

Domestic fuel provided

Alternative/renewable energy promoted

% of targeted households that self-report using the fuel-efficient cookstove to cook the main meal

Average # of kg of fuel wood used for cooking per household per person, per day

% of individuals who feel secure at night outside in the community (self-reported)

% of households using portable lights as primary light source

Impact

Indicator

Electricity/ lighting provided


Energy saving practices promoted

12

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment Sustainable energy strategy developed and


UNSPECIFIED OUTPUT - Energy Not applicable

# of households receiving cash grants

# of households receiving vouchers

Needs assessment conducted to set entitlement and

report available (yes/no)

# of buckets/jerrycans distributed

# of grams of soap distributed (per person / per month)

# of households receiving core relief items

# of persons receiving hygienic supplies


assessments covering women's preferences on

distribution of sanitary materials

# of women identified to be in need of sanitary material

# of women receiving sanitary materials

# of households receiving complementary items

# of households receiving seasonal support

UNSPECIFIED OUTPUT - Basic and Domestic Items Not applicable

# of PoC assessed for vulnerability

# of PoC with specific needs engaged in focus groups



# of known LGBTI PoC receiving specific support

# of projects mainstreaming LGBTI issues conducted by

UNHCR, partner and government agencies

# of projects targeted at known LGBTI PoC conducted

by UNHCR, partner and government agencies

# of PoC from minorities or indigenous groups receiving

specific support

# of projects mainstreaming minorities or indigenous

groups issues conducted by UNHCR, partner and

government agencies

# of projects targeted at PoC from minorities or

indigenous groups conducted by UNHCR, partner and

government agencies

# of older PoC receiving specific support

# of projects mainstreaming old age issues conducted


# of projects targeted at older PoC conducted by

UNHCR, partner and government agencies

# of PoC with disabillities receiving specific support

# of projects mainstreaming disability issues conducted


# of projects targeted at PoC with disabilities conducted


# of PoC with psychosocial needs receiving

psychosocial support


basic and domestic items

Output

Services for persons with

specific needs

strengthened


access to energy

Specific services for older persons of concern provided

Specific services for persons of concern with disabillities

provided



Core relief items provided


Impact

Indicator

Impact

Indicator

Output

Output

% of older persons of concern who receive services for their specific needs

Specific services for LGBTI persons of concern provided

% of women with sanitary supplies

Specific services for minorities or indigenous groups

provided

Specific services for persons of concern with

psychosocial needs provided

% of targeted households whose basic needs are met with multi-purpose cash grants or vouchers

Seasonal and complementary items provided

% of known LGBTI persons of concern who receive services for their specific needs

% of persons of concern with disabilities who receive services for their specific needs

Cash grants or vouchers (multi-purpose) provided

Sanitary materials provided

% of persons of concern from minorities or indigenous groups who receive services for their specific

needs

% of persons of concern receiving >=450 grams of soap/person/month

% of households whose needs for basic and domestic items are met

13

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of projects mainstreaming psychosocial issues

conducted by UNHCR, partner and government

agencies

# of projects targeted at PoC with psychosocial needs

conducted by UNHCR, partner and government

agencies# of PoC with specific needs receiving support (non-

cash)

# of social / recreational events organized

UNSPECIFIED OUTPUT - Servs for PoC w Specific

Needs

Not applicable

# of PoC enrolled in UNHCR supported tertiary

education programmes

# of PoC who receive tertiary education scholarships

# of families identified with school-aged children out of

school

# of sensitization and community mobilization

campaigns conducted to promote school enrollment

% of PoC for which country of origin learning

achievement is recognized (primary school)

% of PoC for which country of origin learning

achievement is recognized (secondary school)

% of UNHCR supported schools that teach a validated

curriculum

Strategy to promote admission of PoC to national

education system established (yes/no)


# of partner staff trained

# of school management members trained

# of teachers who received supplementary training

% of partners that fully meet education partner criteria

# of children aged 3-5 enrolled in early childhood

education

% of children aged 3-5 enrolled in early childhood

education who are not registered PoC

# of education assessments/surveys undertaken

# of months this calendar year during which an

education monitoring system has been functioning

# of partners recording education achievement statistics

# of primary schools where an early grade reading

assessment has been conducted

# of sites where a literacy survey of PoC aged 15-59

has been conducted

# of children per classroom (primary school)

# of children per desk (primary school)

# of children per latrine (primary school)

# of educational facilities constructed or improved

# of schools that have received support for maintenance

# of sports/recreational facilities constructed or

improved

% of educational facilities that meet safety and

accessibility standards

% of schools with electrical power for 6 months or more

during the calendar year

% of schools with internet access for 6 months or more

during the calendar year


access to education

Impact

Indicator

Output

Services for persons with

specific needs

strengthened

% of teachers with professional teaching qualifications


% of teachers who are female

% of primary school-aged children enrolled in primary education

Specific services for persons of concern with

psychosocial needs provided

Extent persons of concern have access to national education systems

% of secondary school-aged young people enrolled in secondary education

Support to persons of concern with specific needs

provided

Educational infrastructure constructed, improved or

maintained

Early childhood education provided or supported

Education monitoring system established

Advocacy conducted

% of grade 3 students who can read at grade 3 level (assessment)

% of persons of concern aged 15-59 who are literate (survey)

% of children aged 3-5 yrs enrolled in early childhood education

Access to tertiary education provided or supported

% of children in grade 3 who transition to grade 4

14

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment % of schools with safe access to separate latrines for

boys and girls

# of months this calendar year during which UNHCR

has had an active relationship with the Ministry of

Education

# of national authorities that have endorsed the UNHCR

education strategy

# of partners that have endorsed the UNHCR education

strategy

% of schools with a functioning School Management

Committee/Parent-Teacher Association

% of schools with a functioning student council (primary

and secondary)

Joint action plan with UNICEF implemented (yes/no)

# of education programmes with life skills initiatives

# of PoC enrolled in language classes

# of PoC enrolled in literacy classes

# of PoC enrolled in numeracy classes

# of students attending language of instruction classes

# of children per teacher

# of grade 3 students who can read at grade 3 level

# of teachers enrolled in on-going in-service training

leading to teacher certification

# of teachers with professional teaching qualifications

% of female primary education teachers

% of primary school graduates (successful completion

of final grade)

% of schools that provide students with daily access to

supplementary reading material

% of schools with a textbook ratio for students within

national norms and at a maximum 3:1

% of teachers who were retained from the previous year

# of measures in place to facilitate women and girls'

access to education

# of measures in place to increase the number of female

teachers with professional teaching qualifications

% of girls in grade 3 who transition to grade 4

# of children enrolled in primary education

# of children enrolled in primary education in the correct

grade for their age

# of PoC enrolled in accelerated learning programmes

% of children enrolled in primary education who are not

registered PoC

# of children with specific needs enrolled in school

% of schools teaching conflict sensitive curriculumn

% of schools that enforce a teacher code of conduct that

has been developed in a participatory way

% of schools with a policy to use positive discipline

methods (non-corporal punishment)

# of students enrolled in lower secondary education

# of students enrolled in lower secondary education in

the correct grade for their age

# of students enrolled in upper secondary education

# of students enrolled in upper secondary education in

the correct grade for their age

% of female secondary education teachers

% of lower secondary school graduates (successful

completion of final grade)

% of upper secondary school graduates (successful

completion of final grade)

# of households receiving conditional cash grants or

vouchers for education


access to education


Lifelong learning opportunities provided or supported

Measures to improve primary education quality and

learning achievement implemented

Measures to promote girls' education promoted

Primary education provided or supported

Safe learning environments promoted

Educational infrastructure constructed, improved or

maintained

Secondary education provided or supported

Involvement of key stakeholders promoted

15

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of school communities receiving cash grants or

vouchers

# of active youth clubs or committees

# of PoC participating in UNHCR supported school-

based sports/recreation activities

% of schools that provide sports/recreation

programming

# of schools that have received support for technology

maintenance

% of primary schools providing students daily access to

computers

% of primary schools providing students daily access to

e-books, tablets or other similar devices

% of secondary schools providing students daily access

to computers

% of secondary schools providing students daily access

to e-books, tablets or other similar devices

UNSPECIFIED OUTPUT - Education Not applicable

Community based complaints mechanism established # of complaints received under the community based

complaints mechanism


# of PoC in leadership positions and decision-making

positions

# of women in leadership positions

# of women involved in decision-making and peace-

building in community management mechanisms

# of community groups supported

# of community awareness and sensitization campaigns

# of community self-management structures

strengthened

# of social events organized by the community

Community mobilization strategy developed and


# of instances of joint planning initiatives undertaken

with community of concern

# of instances of participatory monitoring and evaluation

throughout the year

# of meetings held to follow up on issues raised in

participatory assessments

# of participatory assessments conducted

# of programme priorities that were identified by the

community during participatory assessments

UNSPECIFIED OUTPUT - Community Mobilization Not applicable

Impact

Indicator

# of peace education projects implemented

# persons participating in peace education projects

# of campaigns conducted

# of persons reached through community sensitization

campaigns

Peaceful coexistence projects implemented # of peaceful coexistence projects implemented

# of environmental projects benefiting local and

displaced communities implemented

# of local community members benefiting from projects

# of projects benefiting local and displaced communities

implemented

UNSPECIFIED OUTPUT - Peaceful Coexistence Not applicable

Impact

Indicator


access to education

Peaceful coexistence with

local communities

promoted

Rights Group - Community Empowerment and Self Reliance

Community mobilization

strengthened and

expanded


Extent persons of concern are represented in leadership management structures

% of active female participants in leadership/ management structuresImpact

Indicator

Natural resources and

shared environment

better protected

Output

Output Community peace education projects implemented

Projects benefiting local and displaced communities

implemented

Community sensitization campaign implemented

Extent local communities support continued presence of persons of concern

Use of technology in education service provision

expanded

Sports/recreation programme provided or supported

Extent IDPs can participate in government decision-making on measures that affect them

Extent environmental risks associated with the operation are mitigated

Community leadership and decision-making supported

Participatory Approach implemented

Community self-management supported

% of programme priorities identified by the community that are implemented

16

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of assessments conducted on environmental impact


assessments

# of agricultural extension workers trained

# of environmental education sessions conducted

# of forest extension workers trained

# of PoC receiving environmental education

# of forest extension workers engaged

# of hectares planted

# of tree seedlings planted

Forest protection and harvesting strategy developed and


Survival rate after planting (%)

# of agricultural extension workers engaged

# of hectares cultivated

# of hectares of terraces constructed

# of metres of check dams constructed

Livestock extension services established (yes/no)

Clean up and environmental restoration strategy

developed and implemented (yes/no)

Environmental protection strategy developed and

implemented (yes/no)Sustainable agriculture strategy developed and


Sustainable livestock strategy developed and


Sustainable sanitation strategy developed and


UNSPECIFIED OUTPUT - Natural Resource &

Environment

Not applicable

# of PoC receiving production kits or inputs for

agriculture/livestock/fisheries activities

% of households with access to arable land or other

productive natural resources

# of PoC clients who have used national microfinance

institutions or banks

# of PoC participating in community-based group

savings/loans/insurance schemes

# of PoC receiving financial services, other than loans,

through UNHCR partners

# of PoC receiving loans through UNHCR partners

# of PoC who hold bank accounts

% of money borrowed by PoC that has been repaid

(repayment rate)

Average value of loans taken by a PoC (in USD)

# of PoC provided with e-learning/education/skills

training in CTA Centres# of PoC receiving certification in computer literacy

# of PoC receiving computer training

Self reliance and

livelihoods improved

Output

% of female persons of concern (18-59 yrs) earning at least minimum wages for more than 6 months per

year

% of persons of concern graduated from livelihood trainings employed after 3 months

% of youths aged 15-24 enrolled in certified livelihoods training

% of persons of concern (18-59) who do not need cash/food assistance 12 mns+ after arrival/dspl

% of persons of concern (18-59 yrs) earning at least minimum wages for more than 6 months per year

Natural resources and

shared environment

better protected Output

% of persons of concern using banking services (e.g. savings, loans, transfers)


Extent persons of concern have formal access to work opportunities in host country


Forest protection/development undertaken

Access to financial services facilitated (formal and

informal)

Access to Information and Communications

Technologies enabled

Land resources developed


Access to agricultural / livestock / fisheries production

enabled

% of persons of concern (18-59 yrs) with own business / self-employed for more than 12 months

% of female persons of concern (18-59 yrs) with own business / self-employed for more than 12 months

% of targeted PoC who are self-employed (non-agriculture)

Impact

Indicator

% of targeted PoC who are self-employed in the agricultural sector

% of targeted PoC who are wage employed in the agricultural sector

% of targeted PoC who self-report increased income compared to previous year

% of targeted PoC who self-report increased savings compared to previous year

17

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of PoC using Community Technology Access centres

# of PoC using other (non-CTA) computer facilities

% of PoC enrolled in certified training at CTA centers

who graduate (successfully complete and receive

certificate)

# of PoC provided with entrepreneurship / business

training

# of PoC provided with guidance on business market

opportunities# of small business associations formed / supported

# of PoC provided with language training for livelihoods

purposes

# of PoC provided with financial literacy training for

livelihood purposes

# of PoC receiving life-skills training for livelihood

purposes

# of PoC earning incentives / wages from partners and

from community contracting projects

# of PoC enrolled in apprenticeship / on-the-job training

schemes

# of PoC provided with guidance on labour market

opportunities

# of PoC registered in job placement services

# of worker's associations formed / supported


# of PoC businesses registered

# of PoC provided with legal advice for accessing work

opportunities

# of PoC receiving work permits


assessments

Market survey / labour sector survey conducted or

available (yes/no)

Socio economic profile and livelihood capacities of PoC

defined and monitored (yes/no)

# of PoC with recognized diplomas from their country of

origin

# of PoC with recognized diplomas working in a related

sector

# of PoC procided with cash/vouchers for livelihoods

training

# of PoC provided with cash/vouchers for livelihoods

provisioning

# of PoC receiving cash/vouchers for

agriculture/livestock purposes

# of PoC receiving cash/vouchers for business start up

# of PoC with specific needs provided with

cash/vouchers for livelihoods purposes

# of development agencies engaged in strategic

planning and implementation

# of livelihoods coordination meetings led or attended by

UNHCR

# of private sector partners engaged in strategic

planning and implementation

# of projects supporting livelihood capacities of PoC

defined and implemented

# of public sector partners engaged in strategic planning

and implementation

% of participants in livelihood-support projects from host

communities

Strategic plan for livelihoods programming endorsed by

national authorities (yes/no)

Strategic plan for livelihoods programming informed by

assessment (yes/no)

Self reliance and



Output

Recognition of diplomas by host state facilitated



Access to self employment / business facilitated

Access to wage earning employment facilitated

Access to work facilitated through removal of legal

barriers

Access to Information and Communications

Technologies enabled

Access to training and learning enabled

18

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of PoC enrolled in formal national insitutions for

certified skills training

# of UNHCR supported technical training programmes

that are acredited (result in a recognized certificate)

# of vocational and technical training institutions that

waive or reduce tuition fees for PoC

% of technical skills training students who graduate

(successful completion and receipt of certification)

% of vocational and technical skills training students

who are youths aged 15-24

% of vocational training students who graduate

(successful completion and receipt of certification)

UNSPECIFIED OUTPUT - Self Reliance and

Livelihoods

Not applicable

# of advocacy interventions made for creation of

conducive conditions for solutions

# of advocacy interventions made for inclusion of PoC

and areas hosting PoC in national and regional

strategies and programmes

# of advocacy interventions made for the creation of

consultative mechanisms for PoC in peace processes


# of intention surveys conducted

% of population profiled

# of PoC referred to labour migration schemes

Potential for labour migration schemes to pursue interim

solutions explored (yes/no)

Comprehensive solutions strategy developed and

agreed among all relevant stakeholders (yes/no)

Comprehensive solutions strategy implemented and

monitored (yes/no)

UNSPECIFIED OUTPUT - Solutions Strategy Not applicable


movement

# of advocacy interventions made for return plans to be

an integral part of comprehensive solution strategies



assessments

Assessment of conditions of return conducted or

updated (yes/no)

Come and tell visits for refugees and IDPs conducted # of come and tell visits conducted

Cross-border coordination mechanisms established # of cross-border coordination meetings held

Go and see visits for refugees and IDPs conducted # of go and see visits conducted

Health screening for voluntary return # of PoC health screenings performed

# of verifications of voluntary return

% of PoC for whom voluntariness of return has been

verified

# of information sessions

# of persons targeted by mass information campaigns

# of PoC attending information sessions

# of PoC provided with information on conditions of

return and on return plans

Monitoring forms established # of monitoring forms completed/ analyzed

Return assistance provided # of PoC receiving return packages

Self reliance and


Advocacy conducted

Advocacy conducted

Extent return has been voluntary, and in safety and dignity


Comprehensive Solutions profiling of population

conducted


Extent Comprehensive Solutions strategy identified and agreed

Extent persons of concern able to return with means of livelihood or productive assets

Output

Vocational training / Technical skills provided

% of female persons of concern with intention to return who have returned voluntarily

Potential for voluntary

return realized

Impact

Indicator

Rights Group - Durable Solutions

Comprehensive Solutions

strategy developed,

strengthened or updated Output

Extent national durable solutions strategy for IDPs is consistent with applicable international standards

Potential for labour migration schemes exploited to bring

interim solutions

Extent persons of concern able to make an informed choice concerning return

% of persons of concern with intention to return who have returned voluntarily

Output

Impact

Indicator

Individual voluntariness of return verified


19

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentSafe and dignified returnee transport provided # of PoC provided with safe and dignified returnee

transport



Special assistance for persons of concern with specific

needs provided

# of PoC with specific needs receiving assistance

Transit centres established # of PoC accommodated

Tripartite agreement concluded # of tripartite agreement concluded

Tripartite Commissions established and sustained # of tripartite commissions established and sustained

UNSPECIFIED OUTPUT - Voluntary Return Not applicable

Assessment and analysis undertaken Assessment of protection gaps undertaken (yes/no)

# of capacity development projects targeted at civil

society organizations

# of capacity development projects targeted at

government institutions

Land, housing, property and documentation rights of

persons of concern are upheld

# of decisions of administrative or judicial bodies leading

to reappropriation of land, housing, property or

documentation to PoC

# of development projects that benefit PoC

# of joint assessments/programmes that UNHCR

participated in with development actors

# of incidents reported

Reintegration monitoring system established (yes/no)

Strategy developed and implemented Written reintegration strategy established and endorsed

by PoCs, development actors, government and other

relevant stakeholders (yes/no)

UNSPECIFIED OUTPUT - Reintegration Not applicable

Acquisition of residence permits facilitated # of PoC receiving residence permits

# of advocacy interventions made for realization of

Convention rights


movement of PoC


Advocacy strategy targeting ministerial level developed

(yes/no)

Assessment and analysis undertaken # of studies on integration process produced

Coexistence projects promoted with development

actors, government, private sector and other

stakeholders

# of coexistence projects implemented

Naturalisation process facilitated # of PoC having their naturalisation facilitated

Relocation alternatives assessed and implemented Relocation support provided (yes/no)

Situation of persons of concern monitored Area or sectoral-based monitoring systems providing

disaggregated data established (yes/no)

Area-based or sectoral strategies adequately address

the needs and rights of PoC (yes/no)

Local integration strategy established and endorsed by

PoC, development actors, government and other

relevant stakeholders (yes/no)

UNSPECIFIED OUTPUT - Integration Not applicable

Extent returnees have same access to rights as other citizens

Extent local integration permitted

Extent social and economic integration is realized

Extent naturalization available

Situation of persons of concern monitored

Partnerships with development actors established

Extent refugees treated favourably in naturalization procedures


% of persons of concern opting for local integration who have locally integrated

% of persons of concern identified in need of resettlement who have departed for resettlement

% of persons of concern submitted for "urgent resettlement" who have been accepted for resettlement

% of persons of concern submitted for "emergency resettlement" who have been accepted for

resettlement

% increase in resettlement places offered by resettlement countries

% of persons of concern identified in need of resettlement submitted for resettlement

Extent of housing, land and property restitution

Advocacy conducted

Extent national rights of returnees are re-established

Potential for voluntary

return realized

Potential for integration

realized % of female persons of concern opting for local integration who have locally integrated

Output

Impact

Indicator

Output


% of "women and girls at risk" among those who departed for resettlement

Impact

Indicator

Output

Impact

Indicator

Reintegration made more

sustainable

Potential for resettlement

realized


20

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description




# of advocacy interventions made to improve integration

of PoC with specific needs

# of advocacy interventions made to improve integration

programme

# of advocacy interventions made to increase available

resettlement places

# of advocacy interventions made to promote flexible

country criteria


resettlement country reporting using standards and

benchmarks


Emergency resettlement organized # of PoC departed for resettlement under emergency

priority

Group resettlement planned and implemented # of PoC resettled through group resettlement

Identification of resettlement cases including women

and girls at risk conducted

# of cases identified including women and girls at risk

Information provided to persons of concern # of PoC provided with information on comprehensive

solutions, including resettlement

Establishment or improvement of resettlement

programmes in new or emerging resettlement countries

supported (yes/no)

Legal framework and strategy for local integration

proposed and agreed (yes/no)

Social and economic integration assistance framework

and strategy proposed and agreed (yes/no)

Resettlement country procedures for emergency cases

developed or improved

# of interventions made to support

development/improvement of procedures for processing

and receiving emergency cases

Resettlement departures arranged # of PoC for whom UNHCR made interventions to

faciliate their departures

# of Resettlement Registration Forms (RRFs) submitted

% of abridged Resettlement Registration Forms (RRFs)

used among RRFs submitted

Country specific resettlement Standard Operating

Procedures (SOPs) established and reviewed annually

against the Baseline Standard Operating Procedures

(yes/no)

Country specific SOPs fully implemented (yes/no)

# of anti-fraud measures implemented

# of incidents of fraud detected

# of persons who received anti-fraud training

% of fraud allegations investigated

UNSPECIFIED OUTPUT - Resettlement Not applicable


# of government officials trained

# of instances of technical advice provided


Facilitated naturalization procedures promoted # of advocacy interventions made for facilitated

naturalization procedures

# of persons with undetermined nationality assisted with

confirmation of nationality

# of stateless persons assisted with acquisition of

nationality

Impact

Indicator

Average processing time from identification to departure for resettlement under normal priority (days)

Advocacy conducted

Extent naturalization available for stateless persons

% of resettlement places allocated to submissions from UNHCR

Average processing time from identification to departure for "emergency resettlement" (days)

Average processing time from identification to departure for "urgent resettlement" (days)


% of persons of concern submitted for resettlement who have departed for resettlement

New/ recently established country resettlement

programme supported

Individual assistance for acquisition or confirmation of

nationality provided

Resettlement files submitted

% of stateless persons for whom nationality granted or confirmed

Strategy for preventing fraud implemented

Impact

Indicator

Extent to which resettlement country law and policy support integration of resettled refugees

Greater reduction of

statelessness is achieved

Potential for resettlement

realized

Standard Operating Procedures (SOPs) established

Output

Output

21

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment # of copies of information materials produced and

published

# of PoC receiving advice on acquisition or confirmation

of nationality

Information on nationality procedures disseminated

through mass media (yes/no)

Strategy developed and implemented Strategy to address protracted statelessness developed

and implemented (yes/no)

UNSPECIFIED OUTPUT - Reduction of Statelessness Not applicable

As UNAIDS co-sponsor, UNHCR support to UN country

team HIV response provided

# of joint projects of which UNHCR is a party

# of local UNHCR, government and partner staff trained

# of partners receiving support and capacity

development

# of information products shared with partners

# of joint or harmonized inter-organizational data

systems in which UNHCR participates

Co-ordination mechanisms established # of actors regularly participating in UNHCR

coordination meetings

% of priorities in national development action plans

implemented in a manner that is inclusive of PoC

% of priorities in national development strategies that

include PoC

PoC included in CCA/UNDAF (yes/no)

# of joint assessments

# of joint evaluation exercises

Joint assessment included participatory assessment

(Yes/No)

Participation in existing coordination mechanisms # of non-UNHCR led coordination mechanisms in which

UNHCR participates

Partnerships effectively established and managed # of cooperation partnerships established and effectively

implemented (including MOU/ LOU/Project Agreement,

Other Types of Agreement, other forms of collaborative

arrangements)

# of partnerships established with development actors at

national and regional levels

Partnerships on migration issues established with actors

at national and regional levels (yes/no)

% of Humanitarian Country Team (HCT) meetings in

which UNHCR participates

% of UN country team meetings in which UNHCR

participates

UNSPECIFIED OUTPUT - Coordination & Partnerships Not applicable

% of camps reporting on a standard camp profile format

% of camps using common needs assessments

systems

% of camps using UNHCR population statistic reporting

systems

% of camps with a standard name, place codes and

address system

Roles and responsibilities for camp managers and

service providers defined and agreed

Roles and responsibilities for camp managers and camp

service providers have been defined, agreed and

documented (e.g. camp has documented "Who Does

What Where" Information for service provision) (yes/no)

Output

Output

UNHCR engaged in and committed to effectiveness of

the UN Country Team/Humanitarian Country Team for

effective protection delivery

Involvement in UN CCA/ UNDAF and national

development strategies actively maintained

% of camps/ settlements with a camp manager/ administrator


Rights Group - Leadership, Coordination and Partnerships

Camp management and

coordination refined and

improved

Impact

Indicator

Extent cooperation among partners effective

Greater reduction of

statelessness is achieved

Joint assessment, planning, and evaluation exercises

held

Partnerships established with development actors at

national and regional levels

Extent camp coordination mechanisms working effectively

Information management systems, incl. needs

assessment and monitoring, are integrated across

camps

Impact

Indicator

Coordination and

partnerships

strengthened

Collection, collation and dissemination of information by

partners harmonized

Output


Extent State cooperates with UN and NGO partners in addressing protection concerns and humanitarian

needs

22

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection Environment Camp coordination and mangement stakeholders

(government, service providers, camp population

representatives) participated in preparing the camp site

plan (yes/no)

The site plan is being adhered to (specific instructions,

contingency planning, expansion zones) (yes/no)

Strategy developed and implemented A documented camp strategy/workplan, including steps

for improvement, camp closure and contingency

planning, has been developed and/or implemented

(yes/no)

Environmental Impact assessment was a part of the site

plan and/or camp strategy (yes/no)

Environmental Impact reduction programmes have been


UNSPECIFIED OUTPUT - Camp Mgmt. & Coordination Not applicable

Advocacy implemented (yes/no)

Early warning promoted (yes/no)

Capacity development supported # of staff and partners trained

UNSPECIFIED OUTPUT - Emergency Management Not applicable

Impact

Indicator

Briefings and meetings with donor countries conducted # of briefings and meetings with donor countries

conducted

Joint field missions with donors conducted # of joint field missions with donors conducted

# of new funding sources accessed

% increase in level of pooled funds over previous year

# of project proposals for funding submitted

# of project proposals funded by donors

Reporting for donors submitted in a timely manner % of reports for donors submitted on time

UNSPECIFIED OUTPUT - Donor relations & resource

mobilization

Not applicable

Impact

Indicator

% of missing/damaged items in warehouse (value in

USD)

% of stock that has been in warehouse for 1 year (value

in USD)

# of days when vehicles were unavailable

% of vehicles insured

Plant Property Equipment Management % of “verified” PPEs within 1 calendar year

% of items that fail inspection

Average # of days between original promise date by

supplier and actual goods ready date (in the right place,

in the right quantity, with the right documentation)

Average # of days between raising requisition and

creating PO for items under Frame Agreements

# of days of demurrage

% of Core Relief Items (CRIs) received at the point of

entry to the country within the PO Schedule Due date, in

the required quantity and quality

Average # of days between agreed pick-up from the

vendor to the actual pick-up

Average # of days between receipt at point of entry and

physical receipt in the destination warehouse

# of warehouses maintained

% of warehouse space utilized

UNSPECIFIED OUTPUT - Supply Chain/ Logistics Not applicable

Impact

Indicator

Assets provided # of assets provided to partners

Output

Output

Output

Project proposals for funding submitted

% of affected population physically protected within 60 days of onset

Support for minimising environmental impact provided

Emergency management

strengthened

Camp management and

coordination refined and

improved

Inventory/distribution optimized

Average # of days from onset to first delivery of protection and relief

Impact

Indicator

Extent programme management mechanisms working effectively

Maintenance of vehicle fleet in adequate condition

Output

% of GNA financial needs covered by donor contributions

Site selection, site planning and site

monitoring/implementation conducted against UNHCR

and or SPHERE standards

Operations management,

coordination and support

strengthened and

optimized

Output

Logistics and supply

optimized to serve

operational needs

Purchasing and timely procurement of supplies

Pooled funding and new funding sources identified and

accessed

Timely Delivery

Advocacy undertaken

Rights Group - Logistics and Operations Support

Donor relations and

resource mobilization

strengthened

Warehousing provided, repaired and maintained

Extent logistics management mechanisms working effectively

23

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentEvaluations conducted # of evaluations conducted

# of incidents of financial malfeasance detected

# of verifications of accounts conducted

% of audits completed on time

# of international implementing partners with HQ

overhead costs provided

Other project management services and support

established, maintained and/or provided (yes/no)

ICT systems maintained and supported # of support and maintenance measures implemented

Monitoring conducted # of monitoring visits conducted and recorded

Partner office/ housing construction provided # of partner personnel provided office space/

accommodation

Security of humanitarian workers supported # of partners with updated security plans

Surveys conducted # of surveys conducted

Targeted training provided # of persons trained

UNSPECIFIED OUTPUT - Operations Management Not applicable

Current policies maintained and updated To be defined

Gaps in policy framework identified and addressed To be defined

Implementation and effectiveness of policies monitored

and evaluated

To be defined

New policies developed To be defined

Policies disseminated To be defined

Regional perspective provided to policy formulation To be defined

Standards developed or updated To be defined

Technical perspective provided to policy formulation To be defined

UNSPECIFIED OUTPUT - Policy Development Not applicable

Achievement of planned results by regional and country

operations monitored

To be defined

Achievement of strategic objectives monitored and

reported

To be defined

Alignment of plans with global strategic targets

monitored and guided

To be defined

Application of results-based management developed

and promoted

To be defined

Communication strategy developed and updated To be defined

Corporate legal advice provided To be defined

Cross-regional coordination undertaken To be defined

Data on populations of concern and their

comprehensive needs verified and analyzed

To be defined

Global and regional protection environment monitored

and analyzed

To be defined

Global/ regional needs assessment conducted To be defined

Global/ regional strategic planning process designed

and implemented

To be defined

Global/ regional strategic priorities developed, updated

and disseminated

To be defined

Integrated regional workplan developed and

implemented

To be defined

Multi-functional team approach promoted To be defined

Overall strategic direction for UNHCR developed and

disseminated

To be defined

Oversight and guidance provided to comprehensive

needs assessment process

To be defined

Risk management strategies developed, implemented

and monitored

To be defined

Situation and comprehensive needs of populations of

concern monitored and assessed at global and regional

levels

To be defined

Support services for field operations mobilized and

coordinated

To be defined

UN Administrative Tribunal (UNAT), Joint Disciplinary

Council (JDC) and Joint Appeals Board (JAB) decisions/

recommendations followed up and systems

improvements implemented as required

To be defined

Output

General project management services provided

Financial control assured

Policy development

strengthened

Rights Group - Headquarters and Regional Support

Operations management,

coordination and support

strengthened and

optimized

Output

Output

Global strategic direction

and management

strengthened

24

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentUNHCR operational field presence and capacity

developed and optimized

To be defined

UNHCR operations monitored and analyzed, and gaps

and areas of weakness identified

To be defined

UNHCR programmes optimized in response to

assessed needs

To be defined

UNHCR strategic plan developed and updated To be defined

UNSPECIFIED OUTPUT - Global Strategic Dir. & Mgmt. Not applicable

Advocacy and technical advice provided directly to key

stakeholders

To be defined

Age, gender and diversity perspective promoted To be defined

Appropriate additional specialists provided to address

capacity shortfalls

To be defined

Complex cases handled To be defined

Human rights integrated into the development of policy

and legal standards

To be defined

Legal and policy research projects delivered To be defined

Oversight provided to specialist protection functions To be defined

Protection advice, coordination and support provided To be defined

Protection approaches harmonized To be defined

Protection capacity development initiatives supported To be defined

Protection messages and guidance provided To be defined

Protection policies, guidelines and tools developed,

disseminated and monitored

To be defined

Protection provided directly to populations of concern To be defined

Regional approaches developed To be defined

Strategic support and guidance provided to the

achievement of durable solutions

To be defined

Support for advocacy and technical advice to states on

legislation and procedures provided

To be defined

Support for identification of stateless persons and

related statistical reporting provided

To be defined

Technical support for UNHCR policy priorities provided To be defined

UNHCR's operational protection coverage monitored

and optimized

To be defined

UNSPECIFIED OUTPUT - Protection Advice and

Support

Not applicable

Best practices collected and shared To be defined

Support to achievement of assigned responsibilities in

cluster partnerships provided

To be defined

Support to achievement of standards in camp

coordination/ management provided

To be defined

Support to achievement of standards in domestic items

provided

To be defined

Support to achievement of standards in education

provided

To be defined

Support to achievement of standards in food security

provided

To be defined

Support to achievement of standards in health provided To be defined

Support to achievement of standards in HIV/ AIDS

prevention and care provided

To be defined

Support to achievement of standards in livelihoods

provided

To be defined

Support to achievement of standards in nutrition

provided

To be defined

Support to achievement of standards in operational data

management provided

To be defined

Support to achievement of standards in registration and

population data management provided

To be defined

Support to achievement of standards in sanitation

provided

To be defined

Output

Output

Protection advice and

support strengthened

Output

Technical advice and

support to operations

strengthened

Global strategic direction

and management

strengthened

25

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentSupport to achievement of standards in shelter provided To be defined

Support to achievement of standards in water supply

provided

To be defined

Support to ICT systems provided To be defined

Technical advice and support provided To be defined

Technical advice provided in strategy and programme

formulation and follow-up

To be defined

UNSPECIFIED OUTPUT - Technical advice and support Not applicable

Administrative support to UNHCR Offices and staff

managed and optimized

To be defined

Comparisons of projected financial requirements and

projected income prepared and distributed

To be defined

Financial and human resources aligned with UNHCR's

Global Strategic priorities

To be defined

Financial policy and procedures developed, updated and

communicated

To be defined

Global cash and Foreign exchange (FX) Risks managed To be defined

Global financial and administrative reports consolidated,

validated and presented

To be defined

Mechanisms to manage and account for funds received

and utilized updated

To be defined

Operational needs of field operations represented and

advocated for

To be defined

Prioritization and resource allocation process managed

and improved

To be defined

Resource allocation procedures developed and updated To be defined

Results-based budgeting and reporting developed and

refined

To be defined

UNHCR Biennial budget prepared and presented To be defined

UNSPECIFIED OUTPUT - Resource Allocation & Fin

Mmgt

Not applicable

Coordination, monitoring and control of organizational

development initiatives established and maintained

To be defined

Design parameters for the establishment of rational

structures for UNHCR offices updated

To be defined

Organizational structure defined, updated and

communicated

To be defined

Set of tools on normative policies, models, standards

and benchmarks updated and disseminated

To be defined

UNSPECIFIED OUTPUT - Org. Development & Design Not applicable

Executive Committee Secretariat functions sustained

and improved

To be defined

Formal and informal meetings of the EXCOM and

Standing Committee organized and serviced

To be defined

HC's Dialogue on Protection challenges and other

international conferences and meetings organized

To be defined

Reporting to UN governance bodies (ECOSOC, General

Assemblies, Third Committee, etc...) coordinated and

delivered

To be defined

UNSPECIFIED OUTPUT - Governance Bodies Not applicable

Advice on development of external affairs strategies,

including country/ regional communications plans,

provided

To be defined

External affairs coverage and coordination provided To be defined

External relations advice and support provided to

Bureaux

To be defined

Global external affairs strategy refined and updated with

Executive Office, bureaux and field

To be defined

Output

Output

Output

Output

Output

Technical advice and

support to operations

strengthened

Organizational

development and design

strengthened

Support to governance

bodies maintained and

strengthened

External relations

reinforced and

strengthened

Prioritization, resource

allocation and financial

management

strengthened

26

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentGlobal partnerships to futher UNHCR's external affairs

objectives maintained, identified and developed

To be defined

Goodwill ambassador programmes developed and

deployed

To be defined

Regional partnerships to further UNHCR's external

relations objectives identified and developed

To be defined

Thematic or region-specific external affairs strategies

developed and disseminated to field

To be defined

UNSPECIFIED OUTPUT - External Affairs Not applicable

Advice and support on resource mobilization strategies

and opportunities provided to Bureaux and the Field

To be defined

Appeals, submissions and related reports produced and

distributed

To be defined

Bureau-specific private/ public resource mobilization

strategies identified, developed and disseminated to

Field

To be defined

Contributions, earmarking and reporting requirements

recorded and disseminated

To be defined

Corporate and foundation partnerships developed and

maintained

To be defined

Donor consultations, meetings and missions organized To be defined

Global fundraising/ resource mobilization strategy

regularly updated, enhanced and disseminated

To be defined

Global private and public resource mobilisation

strategies maintained and developed with Divisions,

bureaux and field

To be defined

Offices' systematic pursuit of all potential public/ private

funding sources monitored and guided

To be defined

Opportunities to increase overall level of contributions

identified

To be defined

Private sector funding opportunities systematically

identified and pursued

To be defined

Public sector funding sources developed and new

potential identified

To be defined

Resource mobilization coverage and coordination

provided

To be defined

Stakeholders and civil society mobilized in support of

global needs

To be defined

Thematic or region-specific resource mobilization

strategies developed with divisions, bureaux and the

field

To be defined

UNHCR strategic concerns represented to donors, and

vice versa

To be defined

UNSPECIFIED OUTPUT - Fundraising/ Rsrc

Mobilization

Not applicable

Communications coverage and coordination provided To be defined

Corporate partnerships developed and maintained To be defined

Existing media relationships maintained and enhanced To be defined

Global and regional media trends monitored To be defined

Global media and public affairs strategy developed and

implemented

To be defined

Goodwill ambassador programme developed and

deployed

To be defined

Internal communications enhanced and sustained to

keep staff informed

To be defined

Means to enhance global media and public affairs

strategies identified and developed

To be defined

Media and public affairs advice and support regularly

provided to Bureaux and the Field

To be defined

Media briefed on UNHCR news and viewpoint To be defined

Opportunities for new media relationships identified and

developed

To be defined

Output

Output

Media relations and

public affairs serve

UNHCR's strategic

objectives

OutputFundraising and resource

mobilization achieve

potential

External relations

reinforced and

strengthened

27

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentTargeted electronic/ print publications/ reports produced

and disseminated

To be defined

UNHCR publications made available in a variety of

languages

To be defined

UNHCR's external website maintained and improved To be defined

Videos produced and disseminated To be defined

UNSPECIFIED OUTPUT - Media Rlats & Public Affairs Not applicable

Dialogue with strategic partners promoted and sustained To be defined

Exchange of knowledge/ good practice between

governments and other key partners fostered

To be defined

Initiatives to enhance joint advocacy and mutual

understanding with partners developed

To be defined

Joint UN grievance mechanisms developed and

strengthened

To be defined

Measures to enhance communication, transparency and

predictability with partners undertaken and developed

To be defined

Measures to enhance operational cooperation with

NGOs identified and developed

To be defined

Mechanisms to strengthen operational contribution of

global partners identified and developed

To be defined

New global/ regional partners identified and engaged To be defined

Operational partnership clusters designed, guided and

supported

To be defined

Partnerships developed with prominent researchers and

experts

To be defined

UNSPECIFIED OUTPUT - Inter-agency & Strat. Rlats. Not applicable

Global capacity to gather and manage impact and

performance data strengthened

To be defined

Impact and perfomance data analyzed at global and

regional levels

To be defined

Mechanisms for defining accountabilities, approving

plans and delegating authority developed and

administered

To be defined

Mechanisms to measure impact and performance

further developed and strengthened

To be defined

Reporting responsibilities, schedules and formats

coordinated

To be defined

UNSPECIFIED OUTPUT - Performance Management Not applicable

Advice provided on ethical principles, standards and

conduct

To be defined

An organizational culture of integrity and accountability

promoted

To be defined

Audit of operations and of implementing partners

conducted and overseen

To be defined

Financial disclosure programme administered and

conflicts of interest addressed

To be defined

Follow-up actions for recommendations established and

monitored

To be defined

Global standard operating procedures developed,

updated and disseminated

To be defined

Inspection and investigation missions conducted To be defined

Inspection checklist reviewed and updated To be defined

Inspection findings, lessons learned and best practices

disseminated

To be defined

Internal control systems continously improved To be defined

Internal/ external audit plans developed To be defined

Measures introduced to strengthen quality and

consistency of people management

To be defined

Measures undertaken to facilitate informal resolution of

conflicts

To be defined

Misconduct within UNHCR reported and investigated in

a timely and appropriate manner

To be defined

Output

Output

Output

Output

Inter-agency and strategic

partnerships

strengthened

Performance

management

strengthened

Media relations and

public affairs serve

UNHCR's strategic

objectives

Oversight and quality of

management

strengthened

28

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentProtection arranged for persons who report misconduct

or cooperate in investigations

To be defined

Sanctions recommended and applied in cases of

misconduct and fraud

To be defined

Thematic and programmatic evaluations conducted and

lessons learned applied

To be defined

UNSPECIFIED OUTPUT - Oversight Not applicable

Channel of communication between the Administration

and staff provided

To be defined

Diversity, gender, harassment and work-life balance

policies updated and disseminated

To be defined

Functional endorsements provided for relevant staff and

additional workforce

To be defined

Global Staff Survey conducted To be defined

HR advice and guidance to individual staff provided To be defined

Human resource management coverage, coordination

and support provided

To be defined

Job descriptions developed and updated To be defined

Measures introduced to strengthen peer support To be defined

Mechanisms for performance management and

appraisal developed and strengthened

To be defined

Occupational health and safety advice and risk

mitigation measures provided

To be defined

Policies and systems for career development,

counseling and transition developed and implemented

To be defined

Professional counselling to staff provided To be defined

Sanctioning of inappropriate staff behavior implemented To be defined

Solutions to work-related problems and conflicts

affecting staff facilitated

To be defined

Staff awareness of policies promoted To be defined

Training and staff development programmes optimized To be defined

Workforce policy developed and strengthened To be defined

Workforce strategy developed and strengthened To be defined

UNSPECIFIED OUTPUT - Strategic HR. & Workforce

Mgmt

Not applicable

Communication infrastructure optimized to serve

operational and security needs

To be defined

Corporate software applications optimized To be defined

Global ICT governance system strengthened To be defined

Global/ regional ICT strategy developed and updated To be defined

ICT policies and guidelines developed and disseminated To be defined

ICT security policy developed and implemented To be defined

Measures undertaken to strengthen ICT governance

and project management

To be defined

UNHCR’s IT infrastructure optimized to serve

operational and management needs

To be defined

UNSPECIFIED OUTPUT - ICT Management Not applicable

Fleet management systems established and maintained To be defined

Global agreements for the procurement of goods and

services optimized

To be defined

Global partnerships in supply and logistics developed

and updated

To be defined

ICT procurement optimized To be defined

International procurement undertaken To be defined

Logistics coordination optimized To be defined

Stockpile for logistics, supplies and IT equipment

provided

To be defined

Supply chain systems and procedures developed and

improved

To be defined

System for management of assets developed and

maintained

To be defined

UNHCR’s contract management optimized for

operational effectiveness

To be defined

Warehouse management improved and maintained To be defined

Output

Output

Output

Output

Human resource

management further

optimized

ICT management

optimized for productivity

Global supply

management optimized

for efficient delivery

Oversight and quality of

management

strengthened

29

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentUNSPECIFIED OUTPUT - Global Supply Management Not applicable

Early warning and contingency planning mechanisms

optimized

To be defined

Emergency response methods and training updated to

reflect current protection concerns

To be defined

Emergency response teams assembled, trained and

deployed

To be defined

Emergency roster and stand-by management optimized

to respond to operational needs

To be defined

Global/ regional emergency preparedness and response

strategy developed and maintained

To be defined

Senior protection staff deployment capacity developed

and maintained

To be defined

Surge capacity in technical areas developed, maintained

and deployed

To be defined

UNHCR’s global/ regional emergency preparedness and

response capacity maintained and enhanced

To be defined

UNSPECIFIED OUTPUT - Central Emrg Prep & Resp.

Cap.

Not applicable

Global security strategy developed and updated To be defined

Identification and deployment of security specialists

optimized to meet operational needs

To be defined

Innovations introduced to increase effectiveness of

security training

To be defined

Partnership with global security actors developed and

maintained

To be defined

Security advice and support regularly provided to

bureaux and the field

To be defined

Security management accountability framework

developed and updated

To be defined

Security management coverage and coordination

provided

To be defined

Security preparedness maintained and enhanced at all

levels of organization

To be defined

Security risks analysis conducted at country and

regional level

To be defined

Security risks mitigation strategies updated at country

and regional levels

To be defined

Security training delivered to field staff To be defined

Strategies to enhance security identified and developed To be defined

UNHCR’s global security exposure monitored To be defined

UNSPECIFIED OUTPUT - Security Management Not applicable

Archive management policies, strategies and

procedures developed

To be defined

Communications training provided To be defined

Data management and data processing training

provided

To be defined

E-learning opportunities provided To be defined

Emergency management training provided To be defined

Extension of scholarships to refugees centrally

coordinated

To be defined

Financial management training provided To be defined

Guidance materials for field support in technical areas

provided

To be defined

Induction training provided To be defined

Information technology training provided To be defined

Innovative training delivery methodologies and

mechanisms implemented

To be defined

Knowledge management strategies developed and

updated

To be defined

Management training provided To be defined

New learning/ training packages and materials

developed

To be defined

Operations management training provided To be defined

Protection training provided To be defined

Output

Output

Output

Security management

reinforced as an

organizational culture

Global supply

management optimized

for efficient delivery

Emergency response

capacity and

effectiveness reinforced

Capacities, skills and

knowledge fostered and

developed

Output

30

Objective Impact

Indicator

or Output

Impact Indicator

or

Output Description



Rights Group - Favourable Protection EnvironmentRecords management tools and support implemented at

HQ

To be defined

Records management tools and support provided to the

field

To be defined

Security training provided To be defined

Supply management training strengthened and

delivered

To be defined

Telecommunications training provided To be defined

Tools to support knowledge management developed

and introduced

To be defined

Training and coaching in technical areas provided To be defined

Training in camp coordination/ management provided To be defined

Training in field-based data management tools provided To be defined

Training in geographic information management

provided

To be defined

Training in registration and population data

management provided

To be defined

Training in the use of indicators, data gathering and

analysis provided

To be defined

Training plan and support for staff coordinated between

Headquarters, Regional and Country offices

To be defined

UNHCR documentary evidence preserved and made

accessible for legal, audit, evaluation and inspection

purposes

To be defined

UNHCR records disposed of after approved retention

periods

To be defined

UNHCR's institutional memory and knowledge

preserved and made accessible internally and externally

To be defined

Unified, multi-sectoral and comprehensive training

strategy adopted and implemented

To be defined

UNSPECIFIED OUTPUT - Cap/Skill Dev & Knowledge

Mgmt

Not applicable

Capacities, skills and

knowledge fostered and

developed

Output

31

unhcr's results framework

Documents