understanding your units culture corrina april 7
TRANSCRIPT
Understanding Your Unit’s Culture
Corrina HaydenBC Patient Safety & Quality Council
Safety Attitudes Questionnaire
• In the OR it is difficult to discuss errors
• I am encouraged by my colleagues to report any patient safety concerns
• In the OR’s here, it is difficult to speak up if I perceive a problem with patient care
• I am more likely to make errors in tense or hostile situations
• I feel burned out from my work
14 Operating Rooms in BC
Gallup Survey
• I have a best friend at work• At work, my opinions seem to count• I know what is expected of me at work• Safety is a high priority in my area• I feel I am respected in my workplace
Shift Towards a Culture of SafetyPhase I Phase II Phase III
Assessment Planning, Training & Implementation
Sustainment
SITE ASSESSMENT
CULTURE SURVEY
DATA/MEASURES
Pre-Training Assessment
Climate Improvement
Ready?
NO
ACTION PLAN
YES TRAINING
Culture Change
COACH & INTEGRATE
MONITOR THE PLAN
CONTINUOUS IMPROVEMENT
Intervention
Test
Set the Stage Decide What to Do Make it Happen Make it Stick
Considerations
• Readiness of different units• Do we have the ability to debrief
everywhere that we survey? • How much improvement can we
support?• Are we ready to let the units
lead?
