understanding the child story
TRANSCRIPT
In 2014, the NSW Government introduced new legislation as part of the Safe Home for Life reform package.
"to revolutionise the IT systems case workers use. These IT systems need to do more than create reports; they must allow FACS, families and our partners to build a narrative about a child. To tell a child’s story."
Getting to procurement.
Co-design Workshop
Design Research
RFT (Tender document) &
websiteCo-design workshops,
requirements, & prototyping IT Procurement
More prototyping,RFT development
District led prototyping stream (external partners)
FACS phasesEarly intervention Intake Assessment Intervention Placement Restoration Adoption Guardianship Leaving care Aftercare
Plan accommodation options and
support to get Youth Allowance
Determine if YP is eligible for
additional disability support in a
Leaving Care program
Determine if YP is eligible for
financial assistance and complete financial plan
Document discussions and provision
of brochures in system (meeting
record)
Attend meeting with caseworker
and significant others
Complete independent living skills
checklist with caseworker
LEAVING & AFTERCARE
LEAVING CARE PLANNINGPRE-15 YEARS OLD
Pre-15 years old
Young person TURNS 15 years old
Commence planning for leaving care
Provide Youth
Allowance information
Leaving Care Plan approved
Young person TURNS 18 years old
Prepare Leaving
Care plan in System
Leaving Care Plan &
Financial Plan sent for approval
System generates letters to carers,
Young Person
and Centrelink
Investigate referral options and
provide info about resources and
services (e.g. Brighter Futures/TILA)
Complete life story work and
provide info about
accessing case records
Address cultural identity
Assist YP to determine future
relationship with carer
Check if funds held in trust or
compensation held by the NSW
Public Guardian and Trustee’s Office
Check victims compensation
process is complete, identify legal
entitlements, communicate about
claims and legal representation
Approval of Financial Assistance component
If eligible prepare relevant
paperwork
CWCW CWCW
MCW
MCW DD
MCW
NGO
Manager Caseworker
NGO Caseworker
Desktop
Phone
Conversation
Paper/Manual
Mobile
TabletDistrict Director
Young Person
Carer
Caseworker
CW
YP
C
DD
Life Story
Interactive Case Plan
Client Portal
NGONGO NGO NGOYP
YP
YPC
Mapping internal processes
Manager Case Worker
MCW
CW
Case Worker
Pa
Parent
CYP
Child / Young Person
PLACEMENT
ASSESS SUITABLE PLACEMENT
Child Young Person (CYP)
unsafe at home or with parents
Supported Care No Order
CYP Safety Arrangement
Supported Care with
order
Place CYP
Complete Client
Information Form (CIF)
A&B
Complete CAT
Assessment
Look for available
placements in RMS (Referral Management
Services)
CYP
Place with relative / kin File Court
Order (also in CSC)
Remove / Assume CYP
If CYP is in need of care
and protection
Parental responsibility
with relative / kin
Refer to CFDU Search by: Service type, Placement type,
Region, Aboriginal agency
No carers available
CWVoluntary
Out of Home Care (OOHC)
FC
Foster Carer
DD
District Director
CaS
Carer Support
Psy
Psychologist
Tch
Teacher
CuS
Cultural Support
Manager Client Services
MCS
Fam
Family
Eld
Elders
CCM
Children's Court Magistrate
DCM
District Contract Manager
Adm
Administrator
No alternative mechanism
Temporary Care Arrangement
Emergency placement required
Parental responsibility
to minister
CW CW
Prepare Updated Court Documents
Conduct Pre-assessment consultation
Interview CYP Parents
Conduct an Assessment Consultation
Prepare Court Report
CW
Record information in KIDS
Pa
CW
Aboriginal CYP
Undertake the assessment, health and probity checks
and home inspection
Kinship Placement available?
No
Yes
Transition CYP to care
Get approval MCW
If CAT Score of 5 or 6, CYP is referred to ISS
CFDU CW
CFDU CW
Agency Placement available?
Agree on Exception
Placement with Agency
Get approval from District Director DD
Exception Placement
Search for available FACS
Carer
FACS Carer
Transition CYP to placement
Authorise Supervisor
Special Care Provider
Carers availableMCSMCW
MCSMCWIdentify
Supervisor
Email all agencies that have matching vacant placements
Accept proposal
RD
Regional Director
DISS
Director ISS
Local Adoptions
Desktop
Conversation
Mobile
Tablet
Paper / Manual Phone
Contact Management
Family Portal
Provider Portal
Case Management
My Work Planner
Provider Portal
Referral Management
Planned apps
Care plan by consent
Warrants
Tracking child's belongings
Use Aboriginal placement principles
Select Agency
Funded contract
Locate family connections and involve
them in safety discussions
Family meeting re. options
Mapping internal processes
Mapping internal processes
THE CHILD JOURNEY
Scared
I didn't sleep well cos there was lots of people over again
last night.
Isolated
Sad
Anxious
I hope mum saves some money for food
this week.
I make Sammy and Jess Weetbix for dinner when mum
doesn't come home.
I had to call the
ambulance for mum
again last night.
Uncle Jim is mean
to mum. He makes
her cry and throws
things at her.
Bill told me that if I told anyone about our 'game' he would hurt
my mum.
At least I know the school will feed me at lunch time if I have no lunch again.
This is the same nurse
I had the last time
when dad hurt me.
I love coming to play group my case worker and mum play fun games
with me.
Will the police make Uncle Jim stop hurting my mum.
I really like our new caseworker she helps mum keep our house
clean and tidy.
It's a pretty cool place to hang out, plus if me or my mum need any help they will help us here.
Stressed
Hopeful
Scared
Sad
Confused
What is happening... Life is tough
EARLY INTERVENTION
http://childstory.net.au/the-child-journey/Translating the child experience
The ChildStory tools
DECISIONSUPPORT
FAMILYGENOGRAMS
DATAVISUALISATION
CULTURALSUPPORT
GAMES
EDUCATIONTOOLS
LIVECHAT
LIVECHAT
PULSE
INTERACTIVECALENDARS
INTERACTIVECALENDARS
TASK &GOALS
TASK &GOALS
MENTORPROGRAM
AFTERCARERESOURCES
MULTIPLEINPUTS
VOICETO TEXT
OFFLINEACCESS
1 TIMEDATAINPUT
IDENTITYMANAGEMENT ALERTS
CASEMANAGEMENT
PORTAL:FAMILY VIEW
ADOPTIONSMATCHING
SERVICE
OTHERAGENCIES
PORTAL:CYP VIEW
INTERACTIVEKNOWLEDGE
CAPTURE
LIFESTORY
LIFEPLAN
TRIAGE &ALLOCATION
CONTACTMANAGEMENT
INFORMATIONSHARING
INTERACTIVECASE PLAN
REFERRALMANAGEMENT
REPORTING& BI SERVICES
REGISTRY
PAYMENTS &ACQUITTALS
1
2
5
6
78
DLT
FIELDASSESSMENT
TOOLS
SARA
PLACEMENTREVIEW
SAS1 & 2
CONTRACTS &FINANCIALS
SERVICEDELIVERY
MANAGEMENT
CASEWORKPRACTICE
ENTERPRISESEARCH
CASE-FLOWMANAGEMENT
MYORGANISER
3
4
SINGLEVIEW OF
CHILD
DLT
HELPLINE
WORKFORCEMANAGEMENT
DLT
REPORTERPORTAL
9
SINGLEPROVIDER
PORTAL
10
IDEAS & RELATIONSHIPS
PLATFORMS PROTOTYPES
DISTRICT LEDTOOLS PROJECT
DIRECTRELATIONSHIP
IMPLICITRELATIONSHIP
SYSTEMFEATURE
CORESYSTEM
COREFUNCTION
1
DLT
http://childstory.net.au/the-child-journey/
Jacqueline (Jax) Wechsler [email protected]://stickydesignstudio.com.auhttp://jaxwechsler.com