understanding southlake’s strategic management system audio
TRANSCRIPT
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Understanding Southlake’s
Strategic Management System
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Results
Vision
Mission
Focus Areas
Implementation Plans
KAIs
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Southlake Vision
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Our mission is…
…what must be done to achieve the vision.
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Southlake Mission
Highest Quality of
Life
Outstanding Value
Unrivaled Quality
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Strategy Map
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City of Southlake Strategy Map
The City of Southlake provides municipal services that support the highest quality of life for our residents and businesses. We do this by delivering outstanding value and
unrivaled quality in everything that we do.
Fulfill OurMission
Live Our Core Values
PromoteLearningand Growth
ProvideFinancialStewardship
Serve OurCustomers
C1 Achieve the highest standards of safety and security
C3 Provide attractive and unique spaces for enjoyment of personal interests
C4 Attract and keep top-tier businesses to drive a dynamic and sustainable economic environment
C2 Provide travel convenience within City and region
B6 Optimize use of technology
B1 Achieve best-in-class status in all City disciplines
B5 Improve performance of delivery and operational processes
B4 Provide high quality customer service
B2 Collaborate with select partners to implement service solutions
F1 Adhere to financial management principles and budget
F3 Achieve fiscal wellness standards
F4 Establish and maintain effective internal controls
F2 Invest to provide and maintain high quality public assets
Manage theBusiness
Safety and Security
L2 Enhance leadership capabilities to deliver results
L3 Attract, develop and retain a skilled workforce
L1 Ensure our people understand the strategy and how they contribute to it
L4 Recognize andreward high performers
C5 Promote opportunities for partnerships and volunteer involvement
Deliver on OurFocus Areas
Integrity Innovation ● Accountability ● Commitment to Excellence ● Teamwork
B3 Enhance resident quality of life and business sustainability through tourism
L5 Empowerinformed decision-making at all levels in the organization
InfrastructureQualityDevelopment
MobilityPerformance Managementand Service Delivery
Partnershipsand Volunteerism
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Implementation Plans
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Implementation Plans
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Key Accountability
Indicators (KAIs)
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• City Manager/Executive
Leadership Team Develop Strategy Map and Corporate Objectives
• Departments Develop
Strategic Business Plan• CIP Planning
• New Council Orientation
• Department Budgets Due
• Special Revenue Budgets Finalized
• Certified Roll Received
• CMO Preliminary Strategic Business Plan/Budget Review
•CMO Strategic Business Plan/Budget to Council
•Adopt City Strategic Business Plan/Budget and Tax Rate
• Prepare Survey in
Anticipation of January Workshop
• Present Updated
Financial Indicators
Integrity ♦ Innovation ♦ Accountability ♦ Commitment to Excellence ♦ Teamwork
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City Council
• Focus areas (stable)
• Priorities (change annually)
Southlake 2030
(5 yr plan)
Departmental Business
Plans
(1-3 yr plan)
Departmental Work Plans
(1 yr plan)
Individual Work Plans
The Process
Key Accountability Indicators/Targets
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City of Southlake Strategy Map
The City of Southlake provides municipal services that support the highest quality of life for our residents and businesses. We do this by delivering outstanding value and
unrivaled quality in everything that we do.
Fulfill OurMission
Live Our Core Values
PromoteLearningand Growth
ProvideFinancialStewardship
Serve OurCustomers
C1 Achieve the highest standards of safety and security
C3 Provide attractive and unique spaces for enjoyment of personal interests
C4 Attract and keep top-tier businesses to drive a dynamic and sustainable economic environment
C2 Provide travel convenience within City and region
B6 Optimize use of technology
B1 Achieve best-in-class status in all City disciplines
B5 Improve performance of delivery and operational processes
B4 Provide high quality customer service
B2 Collaborate with select partners to implement service solutions
F1 Adhere to financial management principles and budget
F3 Achieve fiscal wellness standards
F4 Establish and maintain effective internal controls
F2 Invest to provide and maintain high quality public assets
Manage theBusiness
Safety and Security
L2 Enhance leadership capabilities to deliver results
L3 Attract, develop and retain a skilled workforce
L1 Ensure our people understand the strategy and how they contribute to it
L4 Recognize andreward high performers
C5 Promote opportunities for partnerships and volunteer involvement
Deliver on OurFocus Areas
Integrity Innovation ● Accountability ● Commitment to Excellence ● Teamwork
B3 Enhance resident quality of life and business sustainability through tourism
L5 Empowerinformed decision-making at all levels in the organization
InfrastructureQualityDevelopment
MobilityPerformance Managementand Service Delivery
Partnershipsand Volunteerism
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RESULTS
Core Values
Core Values
Core Values
*Fail-Safe Leadership
by Linda L. Martin &
Dr. David G. Mutchler
Organizational Values
Integrity
Innovation
Accountability
Commitment to Excellence
Teamwork
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Vision
Mission
Focus Areas
Implementation Plans
KAIs
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In conclusion…
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Item 4C
Questions?